Desventajas: "Seat quality, on time departure and arrival and food Quality"
Desventajas: "The food and in flight entertainment needs improvement."
Desventajas: "Check in process at Mumbai airport."
Ventajas: "Seat was comfortable &crew was amazing."
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Crew was ok , seat was ok Thank you"
Desventajas: "Newark airport flight was delay about 45minutes. Also did not get luggage ( all three bags) Thanks"
Desventajas: "Food and it not be this dirty"
Desventajas: "I missed this flight due to a delayed connecting flight."
Desventajas: "It was not working & crew tried to reset 5 times. Seating is also horrible."
Desventajas: "The screen on my seat was inoperable so I could not avail of the entertainment"
Desventajas: "Air India randomly reassigned seats that we had selected while booking. Even after paying for new seat assignment (we were traveling with young kids so wanted to be together), they did not assign us the new seats due to a ‘system glitch’. My wife spent upwards of 3 hrs on phone for such a simple task. Very bad!!!"
Ventajas: "Food was better, seating and TVs seemed updates."
Desventajas: "the web check in doesn’t work. It was a nightmare trying to check in online and get seats. We set food preferences several times and in several ways (on phone , online and even confirmed it at check in) but we were not served the meals we ordered. This is a huge problem since we had the same issue going from EWR to BOM"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Desventajas: "My touchscreen was not working and many were having issues with movies not playing"
Desventajas: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service."
Ventajas: "The in-flight service"
Desventajas: "Two restrooms were closed as they were broken. I am surprised they were not repaired before the aircraft was put into service."
Ventajas: "Flight landed on time in spite of delayed departure, frequent service of food and beverages, friendly in-flight crew"
Desventajas: "Seats are very uncomfortable, ground staff at Bombay airport (checkin staff + supervisors) were extremely slow and incompetent. Took 30 mins to generate a boarding pass! They were also unhelpful and kind of rude."
Desventajas: "Food was not good"
Ventajas: "Food, convenient and very helpful"
Desventajas: "No entertainment"
Ventajas: "Seating is okay"
Desventajas: "Worst entertainment - Touch won't work, Remote won't work, Crew was not able to fix this. Long flight Worst staff. Crew never care about to our requests."
Desventajas: "Vegetarian food was over by the time I came from bathroom even though it was registered in advance."
Desventajas: "Wish the flight was shorter."
Ventajas: "Tasty food and served at the right frequencies."
Desventajas: "Several inflight entertainment consoles were broken. I suspect that air India is contributing to the overall sales of tablets and iPads by leaving parents with no options It is a 14 hour flight. At least ensure that people can watch a movie."
Ventajas: "Liked everything except seats."
Desventajas: "Seats were very uncomfortable."
Ventajas: "Route, price"
Desventajas: "Seats too close together; lots of broken volume controls, USB ports, movie screens, screen controls; listed as non-stop flight when we had to change planes & wait in Mumbai for hours"
Desventajas: "Food was not given on time."
Desventajas: "NO ENTERTAINMENT ON THE PLANE"
Desventajas: "Same as above"
Ventajas: "Everything is perfect."
Ventajas: "The crew was friendly and attentive, and boarding was generally orderly."
Desventajas: "The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat."
Ventajas: "Food , perfect timing , very comfortable even in economy , very friendly staff"
Ventajas: "Flight ticket price was good and arrived mostly on time."
Desventajas: "Mostly everything was barely average although some things like entertainment and electronics were absolutely poor. Old screens and remotes which don't work. Crew doesn't really care. Food used to be great in Air India before but it has come down in quality and quantity quite a lot."
Desventajas: "Flights get delayed, I get it- you know what I don't get, staff being incredibly rude the entire time, not being prepared with the correct immigration forms so having to hold everyone on the plane until they figured out how to be an actual functioning and respectable airline. Will never fly again"
Ventajas: "Good service and on time"
Desventajas: "Flight delayed by 3 and half hours, no explanation provided. My chosen seat assignment changed and reassigned to the back of the plane. There is a reason we preselect our seats. Entertainment system did not work. Reading light did not work."
Desventajas: "Crew seemed to completely disappear mid flight for hours at a time. No one came when the assistance button was pressed, and passengers were helping themselves to refreshments from the food station as no one was around to help. The maps and camera features didn't work, and movies would exit randomly leaving us to spend 10 minutes fast forwarding to where we left off."
Desventajas: "The lack of a knowledgeable support rep..."
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."
Desventajas: "No water in toilet sink throughout. Last two meals too close in timing."
Desventajas: "Old and poorly maintained plane with half of the touch screen entertainment systems not working on the flight between Mumbai to Newark. Call buttons for calling the cabin crew did not work. Remote controls did not work. The seats are all broken and cracked at different places. Poor attention by staff. There was also a delay in our flight of which even the pilot was not made aware of by the maintenance team until the last moment. Poor and failing company. Would never fly with them again."
Ventajas: "Very cautious crew and good service. This is appreciated because of the patient of the crew in managing few unruly behavior of the guests."
Desventajas: "Seats were very narrow"
Desventajas: "I booked a direct flight from Newark, N.J. to New Delhi, India and was made to stop in Bombay for two hours. Absolutely pathetic of Air India to make passengers stop on the way according to their convenience."
Ventajas: "Direct flights, Newark/London and back, at a rate that was not too high."
Desventajas: "Although we wrote two days ago requesting that kosher meals be provided, there were no kosher meals for my daughter and me. The airport said the plane was boarding, but an hour passed before they boarded us, and then we waited on the plane for more than an hour longer."
Ventajas: "Food tasted really good, hospitality, cleanliness"
Desventajas: "Inadequate toiletries in the toilet, a couple of fellow passengers were quite rude regarding an issue with keeping my bag on my allotted place."
Desventajas: "They weren't able to fix the TV or offer me other seat."
Ventajas: "The Taj catered food is excellent - though I was surprised to not be offered a glass of wine after the travails of Mumbai airport security. Staff were really friendly and served is well. Overall it was a great flight."
Desventajas: "The entertainment system didn't work. The toilet paper ran out - no room for spares."
Ventajas: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."