Ventajas: "Well coordinated loading of plane. Good food service. Well informed.."
Ventajas: "Very helpful in getting on board luggage stowed, attractive interior"
Desventajas: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Desventajas: "Generally ok for econ"
Ventajas: "Good for a sheot flight"
Ventajas: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Desventajas: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Desventajas: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."
Ventajas: "777 with really comfortable economy class seating, excellent selection of on-board entertainment, convenient A/C power at each seat and very friendly cabin crew made the trip a pleasure."
Desventajas: "No in-flight wi-fi at any price. I took it for granted they'd have it, probably should have checked first and downloaded what I needed ahead of time."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Ventajas: "Very professional staff"
Desventajas: "I don’t have an option of purchasing a meal during check in or at any moment during my booking."
Desventajas: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Desventajas: "Virgin Australia operated by air New Zealand. Couldnt check in online and had to be chat he been."
Desventajas: "Bathroom did not work, food was not so tasty"
Ventajas: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Ventajas: "Wonderful employees"
Ventajas: "Excelente todo!"
Ventajas: "Overall service, food quality vs US airlines, selection and ease of use of entertainment system."
Desventajas: "I purchased a $50 select economy upgrade which should have included priority boarding but it did not. That’s on the airline though, not Kayak. The airline also did not reply to an enquirer submitted weeks before the flight. Seat leg space was restricted more than average due to large black blocks in addition to the metal seat frames. Maybe that’s due to the enhanced entertainment and power outlets so can’t say it’s a complete negative."
Ventajas: "The service is great as well as the food!"
Ventajas: "Staff & aircraft were good."
Desventajas: "Flight was little late but not too bad."
Ventajas: "VERY friendly and genuine!"
Desventajas: "Only one cookie-haha!"
Ventajas: "smooth flight, good treats, great legroom and fun crew!"
Desventajas: "Lo perdí"
Desventajas: "Unclear check in counter"
Ventajas: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Desventajas: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Ventajas: "Comfortable, easy flight."
Desventajas: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Ventajas: "seat crew food entertainment"
Desventajas: "no wifi"
Ventajas: "It was simply fantastic - all of it!"
Ventajas: "Comfy front row seat on Q300, quick trip"
Ventajas: "I like SkyCouch."
Ventajas: "Crew, cleanliness, movies"
Desventajas: "Meals were so-so."
Ventajas: "Amazing service. Friendly staff. Sat in row 38. Seat was comfortable and foot rest was amazing! I would highly recommend air New Zealand!"
Ventajas: "Not a problem, anywhere. For a long day, that is appreciated."
Ventajas: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Desventajas: "The wine was delicious and I wanted more"
Ventajas: "Was the same, everything allright"
Ventajas: "Everything good"
Desventajas: "coming back to work"
Ventajas: "Lots of entertainment options and friendly crew."
Ventajas: "Very friendly and frequent service while in-flight. It was great having my own monitor built into the seat to watch available movies or tv shows I wanted to for the duration of the flight. Flight attendants would walk the aisles every two hours and offer water to everyone. I had never flown Air New Zealand before, but now it's one of my top airlines."
Desventajas: "The only complaint would be that there was no in-flight wifi available onboard."
Ventajas: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."
Desventajas: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."
Ventajas: "Maybe I'm use to subpar American airlines but I was pleasantly surprised by the good food, high functioning tvs, and pleasant staff."
Ventajas: "Short, friendly people and was on time. Awesome all around"
Desventajas: "All was good"
Ventajas: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Desventajas: "There was't anything I didn't like I thought it was all good"
Ventajas: "Large variety of entertainment options"
Desventajas: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"
Ventajas: "Seats, service"
Desventajas: "Wait and confusion. I n auckland"
Ventajas: "10/10 best flight I've been on, 13.5 hr flight flew by"
Ventajas: "The crew were really awesome. They kept a smile the whole 11 hours."
Desventajas: "To be honest I had to pay for the five star entertainment and a small increase in comfort."