Ventajas: "Crew very pleasant and eager to Please cheerfully"
Desventajas: "The three layer sandwiches were pretty average. Food was ok. Sometimes flying other direction from BKK to sad food is better"
Desventajas: "No issues, overall good experience."
Ventajas: "Seat uncomfortable, filthy restroom, disgusting smell and had not been clean, hand soap no refill, overall bad service."
Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Ventajas: "Overall, flight, crews, services, airplanes were better than expected"
Ventajas: "Friendly, attentive, attractive crew."
Desventajas: "In-flight entertainment system could have more English content."
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Desventajas: "Comunicación en inglés.. horrible comida"
Desventajas: "Comunicación en inglés... es mínima"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Desventajas: "Rear business class seats don't recline much. Crew are surly! About what I expected. Not the airline I choose when I have a choice."
Ventajas: "Seat was great"
Desventajas: "Food was horrible, can be better"
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Desventajas: "Everything ! It's just like Southwest Airlines"
Ventajas: "Excellent, fully reclinable seating in business class and excellent service"
Desventajas: "Boarding gate was changed in Shanghai with no advance notice. Movie and music selections were limited and relatively poor."
Desventajas: "Pesima comida"
Ventajas: "Everything was good, and the flight even arrived earlier than expected."
Ventajas: "Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!"
Desventajas: "Lots of turbulence over the Pacific Ocean but that wasn't the airlines fault. Maybe pilot could have flown at a higher altitude to avoid it."
Ventajas: "Airbus seats were more comfy than 777. Fed me 3x n crew was very friendly."
Ventajas: "Still in China!"
Ventajas: "Like the extra legroom seated in an exit row."
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Ventajas: "PLANE AND FOOD WERE GREAT CONSIDERING IT WAS FREE. CONSIDERING WE ARE IN CHINA I THINK THE ATTITUDE WAS MORE ON THE PLEASANT SIDE AND I WOULD GIVE 4 STARS FOR GOOD EFFORT. IT WAS A WONDERFUL FLIGHT AND GOT TO MANILA EARLY WITH NO ISSUES. WOULD USE THEM AGAIN."
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Ventajas: "Food was good, bathrooms well kept, cabin was comfortable"
Desventajas: "Slight delay"
Ventajas: "I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu."
Desventajas: "Well it's a small flight from Shanghai to Bangkok and no entertainment on board."
Ventajas: "The flight itself was ok. The crew was fine. Just a snack served for a long flight."
Desventajas: "The flight was delayed over three hours. The excuse was the other airport was closed but I think the actual reason was the inbound flight was three hours late."
Ventajas: "Seat from LAX -> PVG"
Desventajas: "Not a fan of the fish and rice meal. Seat from PVG -> DPS was okay but the seat cushion needs to be replaced for sure."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Ventajas: "The people are nice and professional. They were very helpful with the needs of the passengers"
Desventajas: "The flight was delayed almost 5 hours causing me to miss a very important business meeting. This happened to me going to Lhasa as well as returning to Chengdu."
Desventajas: "My original flight was delayed to the point of missing my connecting flight. They rerouted me to Shanghai and refused to pay for ground transportation to get to Nanjing, despite my original flight being booked to Nanjing. Absolutely horrible customer service and no attempt to help. I ended up losing hundreds more on booking my own transportation from Shanghai to Nanjing."
Ventajas: "The staff on the plane very attentive"
Desventajas: "The flight was delayed five hours china Eastern employee did not report to us we always had to ask and really poor attitude make me not want to fly again with China Eastern"
Ventajas: "No communications, no offer to make other arrangements, missed connections, loat hotel booking and more. A night wasted"
Desventajas: "Entertainment is limited. Bring your own movies"
Desventajas: "I was carrying a bottle of water which I had filled at water dispenser at the airport for the purpose of taking my medicines during the long flight. At boarding time one of the staff did not allow me to take the water bottle with me inside the plane."
Ventajas: "The price, you get what you pay for."
Desventajas: "Poor food No cell phone use at any time during the flight (laptops and tablets ok though?) You will be woken up randomly by staff No headphones at certain points during the flight"
Ventajas: "Nice lounge and pleasant boarding process. New B777 aircraft with comfortable biz class layout. Biz class reasonably priced."
Desventajas: "Food quality way below quality for trans continental flight."
Ventajas: "Air china has the worst service I have ever ran across and I have been traveling for years! The changed my flight a week before my flight out and rescheduled it to miss my connection flight with them. I spent multiple hours on the phone on hold waiting to talk to an agent and they did not pick up. I emailed them.... no response. Finally I went to the airport and the told me the best they could do was get me to my destination 3 days later or I could buy another ticket. Then they lost my bags on the way back. I doubt I will ever get my money back from them despite the fact I spent an additional $200 to get to where I was flying... avoid them if you can and if another air line is a few extra bucks more it my be cheaper in the long run"
Desventajas: "retrasos injustificados en transito, pese a tener tiempo no me dejaron pasar"
Ventajas: "It got me where I needed to go."
Desventajas: "Not much leg room."
Desventajas: "Board was terrible and felt very rushed. You really need to pay attention in shanghai. Because the boarding happened 10 minutes before the scheduled departure we ran behind schedule and hat to wait hours on the tarmac to take off. Plane was old with now entertainment. And once again they lost my bag some how"
Ventajas: "Se demoró 5 horas más en salir, cuando salió nos toco esperar mucho en el avión, no quisieron devolver el dinero."
Desventajas: "Terrible aerolínea y nadie sabía inglés"