Ventajas: "Staff upgraded me both ways to an emergency exit row with more leg room."
Desventajas: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Ventajas: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
Desventajas: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
Desventajas: "Inconsistent entertainment system"
Desventajas: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Desventajas: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Ventajas: "Staff was very hepful and attentive. Nice people working"
Desventajas: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Ventajas: "Comfortable seats. Excellent and courteous, and friendly service."
Desventajas: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Desventajas: "Korean Air is amazing but Flyus.com is horrible."
Desventajas: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Ventajas: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ventajas: "It was our first international flight and everything was fine."
Ventajas: "Sat on the runway for 40 mins with no explanation"
Desventajas: "Delayed flight"
Desventajas: "High chance of getting delay, this is mostly because of the nature of Korean air."
Ventajas: "The comfortable aircraft and its services"
Ventajas: "Smooth boarding"
Desventajas: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Desventajas: "Delayed flight"
Ventajas: "Excellent movie selection."
Desventajas: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
Ventajas: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Desventajas: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Ventajas: "very accommodating for handicap"
Ventajas: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Desventajas: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Desventajas: "The seat is small"
Ventajas: "The plane was clean and the staff was great."
Ventajas: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Desventajas: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ventajas: "Excellent Service super"
Ventajas: "First class on Korean long haul does not disappoint!"
Desventajas: "Nothing not to like"
Ventajas: "food selection & crew courtesy"
Ventajas: "Service was great"
Desventajas: "Cleanliness - not as clean as outgoing flight"
Desventajas: "I can't flight. What happened?"
Ventajas: "The service provided was of a high standard. See the comments mentioned above,"
Desventajas: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Ventajas: "Food. Polite crew"
Desventajas: "Not enough movie options"
Ventajas: "It was very good and I am exciting to get back with Korean air too!"
Ventajas: "Great service and decent food, clean new plane!"
Ventajas: "Timely and professional services,well polite and corteous staff"
Ventajas: "see above"
Desventajas: "Would love more Movie and TV options, especially light of the length of the trip"
Ventajas: "Service was very good"
Desventajas: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Ventajas: "the food was excellent"
Desventajas: "I was upset with the lack of live television/satellite channels."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "There was loads of entertainment during flight , food was great and crew was friendly."
Ventajas: "Food was good but breakfast omelet was barely warm."
Desventajas: "Need more room on such a long flight. Also, more movies and TV episodes."
Ventajas: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Desventajas: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Desventajas: "Boarding and long waiting time after arriving at the airport"
Ventajas: "Attentive service from flight staff 2 meal service each way in economy"
Ventajas: "Everything was good overall"
Desventajas: "I would like more movie and tv options"
Ventajas: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ventajas: "The take off and landing. Pilots are very good."
Desventajas: "The restroom lacks basic tissue and paper cups."
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "Crew was not very helpful"
Ventajas: "Professional and friendly crew"
Desventajas: "Food quality from Jakarta is bad"
Desventajas: "Very professional and friendly crew. Food quality was excellent."
Desventajas: "Boarding took forever and flight was delayed"
Ventajas: "I think Japan Airlines is the best airline."
Ventajas: "All exquisite dishes they served were excellent !"
Ventajas: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Desventajas: "Great experience all around. Need to improve access customer service support."
Ventajas: "Never problems with JAL"
Ventajas: "Spoke english"
Ventajas: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Desventajas: "No entertainment. Still a long flight for kids."
Ventajas: "Great service Timely departure and arrival. JAL is really punctual"
Ventajas: "Flight time was not bad, not too long"
Desventajas: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ventajas: "VERY FRIENDLY"
Ventajas: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Desventajas: "None whatsoever."
Desventajas: "Selections of movies"
Ventajas: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Desventajas: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Ventajas: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Desventajas: "Can't really say anything bad! It was great!"
Ventajas: "Able to accommodate many dietary requirements and friendly crew"
Ventajas: "Great crew, good food selection."
Desventajas: "Everything was good"
Ventajas: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Desventajas: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Ventajas: "Service was amazing. Flight attendants were very..attentive!"
Ventajas: "The flight was smooth and the seating was comfortable."
Desventajas: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Ventajas: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Desventajas: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Ventajas: "Food, lavatory experience"
Desventajas: "Small carry and carry on bag"
Ventajas: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Desventajas: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ventajas: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Desventajas: "The meal and dessert were served at the same time. Too much food all at once."
Ventajas: "The food, the movies and games were really great. There should be more games, though."
Desventajas: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
Ventajas: "JAL has customer service that no other airline comes close to."
Desventajas: "Nothing, JAL is perfect. I mean it"
Ventajas: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Ventajas: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Desventajas: "Sorry, my seat really uncomfortable..."
Ventajas: "Food and drinks"
Ventajas: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Desventajas: "Headset was too big for me and kept skipping back."
Ventajas: "Overall flight was comfortable and staff was friendly."
Desventajas: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Ventajas: "The service was excellent and the food was awesome as always!"
Ventajas: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
Ventajas: "Amazing customer service, flight attendants could not be more welcoming."
Desventajas: "My seat was not comfortable and it was uncomfortably warm."
Ventajas: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Desventajas: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Boarding is efficient. Crew helpful and willing to please."
Desventajas: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Desventajas: "Food was below standard."
Desventajas: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Desventajas: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Ventajas: "Flight attendants were amazing and so service oriented!"
Ventajas: "Great experience all together"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Desventajas: "Lousy food taste bland out of date movies"
Ventajas: "Friendly crew"
Desventajas: "Hard seats!"
Ventajas: "Timely schedule"
Desventajas: "Foods and beverages quality/variation"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "All was 100%! Thanks!"
Ventajas: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Desventajas: "Movies and musics more variables from all over the world."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Flight attendants were very nice"
Desventajas: "Movies on board need upgrade"
Ventajas: "Staff Many empty seats"
Ventajas: "Overall the service was good."
Desventajas: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ventajas: "Great service, on time."
Desventajas: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Ventajas: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Ventajas: "The 787 was awesome. Very comfortable. Great staff and service."
Ventajas: "The service...the food...the entertainmrnt....tq tq tq"
Ventajas: "The food, choices of entertainment, and the crew"
Ventajas: "Crew amazing and food very good."
Desventajas: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Ventajas: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Desventajas: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Ventajas: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Desventajas: "Internet was more expensive than it should be"
Desventajas: "Nothing. It was perfect. Comfortable, cute stewards"
Ventajas: "crew and food was great"
Desventajas: "seat cushion was a bit on the dead side."
Ventajas: "The food and staff were great."
Ventajas: "Flight was fine"
Desventajas: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ventajas: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Desventajas: "Same repeating music"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Food was good also"
Ventajas: "Cheap prise"
Desventajas: "Food and entertainment"
Ventajas: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Ventajas: "Food and entertainment is great."
Desventajas: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Ventajas: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Desventajas: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ventajas: "Very comfortable plane and excellent service."
Desventajas: "No opción de español"
Ventajas: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ventajas: "friendly flight attendants, clean toilets"
Desventajas: "the stroller take forever to show up when landing"
Desventajas: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Ventajas: "The food were good and just enough for the inflight need"
Desventajas: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ventajas: "very comfy, great ground handling crew"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Good service."
Desventajas: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Ventajas: "The food was excellent and the flight attendants were courteous and thoughtful."
Desventajas: "I slept through a meal."
Ventajas: "The airline gave us pillows and a small cover"
Desventajas: "The food was nasty, and no air circulation plus so hot in there"
Ventajas: "Very comfortable, and the crew was excellent."
Desventajas: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Ventajas: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Desventajas: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Ventajas: "Smooth flight with great service"
Desventajas: "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
Ventajas: "Crew was excellent"
Desventajas: "Better seat cushions"
Ventajas: "New aircraft"
Desventajas: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Ventajas: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ventajas: "Great inflight entertainment"
Desventajas: "Have WiFi that is working"
Ventajas: "Nothing special."
Desventajas: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Ventajas: "Amazing crew. Seat needs more padding."
Desventajas: "Memory foam seats"
Desventajas: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Desventajas: "On time would be better."
Ventajas: "Super friendly crew. Enough food and drink."
Ventajas: "The crew was really nice. The plane was clean and comfortable."
Ventajas: "Seats were good"
Desventajas: "Food could have been better"
Desventajas: "Better food, better selection movies"
Ventajas: "Crew was very courteous, went above and beyond."
Ventajas: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Ventajas: "Nothing beats Singapore SQ!"
Desventajas: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Ventajas: "Everything from Ticketing, Checking in......"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "United miles."
Desventajas: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Ventajas: "Seats, crew"
Desventajas: "Nothing else other than above"
Ventajas: "Good crew service"
Desventajas: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Desventajas: "Stewardesses were a bit rude"
Ventajas: "great service"
Desventajas: "too long"
Ventajas: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ventajas: "crew was very polite and cheerful."
Ventajas: "Overall experience and wonderful crew"
Desventajas: "Nothing really."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Helpful crew. Full food service!"
Ventajas: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ventajas: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Desventajas: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Desventajas: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ventajas: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ventajas: "service, good TV quality and good movie selection"
Desventajas: "sound quality with headphones was horrible"
Ventajas: "Great price"
Desventajas: "Food is not good"
Ventajas: "For as long 14 hour journey they sure make it comfortable."
Desventajas: "No complaints"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Desventajas: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Service was great, food was alright, was able to move from a middle seat to a window."
Desventajas: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ventajas: "Food was excellent, timely departure and arrival"
Desventajas: "Crew was not as friendly as I'm used to."
Ventajas: "It is really nice to have a direct flight option to Singapore"
Ventajas: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Ventajas: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Desventajas: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Ventajas: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Desventajas: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Ventajas: "Airline was great"
Desventajas: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Ventajas: "Nothing i like"
Desventajas: "Terrible ground service in changi airport singapore"
Ventajas: "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
Desventajas: "Everything was perfect"
Desventajas: "Good as expected"
Desventajas: "On this day, I’m well please."
Ventajas: "Fast travel"
Desventajas: "Customer service"
Ventajas: "Comfortable seats."
Ventajas: "Spacious and comfortable"
Desventajas: "Food was pretty bad"
Ventajas: "Amazing crew and food; clean lavatories throughout the flight"
Desventajas: "Need more elbow space; 10 seats across in the economy section really soured the experience"
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Desventajas: "Everything was great"
Ventajas: "The crew was very attentive and the seats were comfortable."
Ventajas: "Late night flight, crew was good and timely"
Desventajas: "I got sick from the spaghetti dinner served 2 hrs before landing."
Desventajas: "Fair enough"
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Desventajas: "I don’t need 3 meals. I need rest. I’d rather we turn out the lights"
Ventajas: "The crew were nice & the flight was on time."
Desventajas: "Food was ok but I was in the Economy class. I do agree with a review that no water was served during a long flight. Drinks were served only after a meal."
Desventajas: "Chicken pasta was cold on the returning flight. Flight crew didn’t come by with water that I saw, except before/with meals. Flight was very cold, even with their nice blanket."
Desventajas: "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
Desventajas: "I don’t understand why flights don’t board from the back to the front. People at the back have to get past the ones in front still in the aisles to get to their seats."
Desventajas: "Great flight, and food was pretty good as well."
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Ventajas: "Crew friendliness, comfortable seat"
Ventajas: "Crew friendliness"
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Desventajas: "It was a long 9.5 hrs flight! Economy class is okay! Nothing wrong w the airline, its just not comfortable to sit for almost 10 hrs long!"
Ventajas: "All the staff were courteous and polite. Bathroom is clean and landing was perfect: it was so quite , I didn’t even know we touch downed."
Desventajas: "Didn’t like PA system: poor quality and pronunciation of English."
Ventajas: "Everything from boarding to entertaiment."
Ventajas: "On time departure Attentive crew Good food"
Desventajas: "Customer service and entertainment were awful"
Ventajas: "As always it's the professional kind efficient staff."
Ventajas: "The flight was good, quiet and smooth and we had a lot of legroom on the way to Seattle."
Desventajas: "The serve food was not that great. I wish that they have more options to choose from."
Ventajas: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Ventajas: "the staff...very professional and warm...great amenities...food was excellent..very comfortable plane"
Desventajas: "had to inquire about cocktail service"
Ventajas: "Good food. Lots of movie selections. I like the amenities in the bathroom."
Desventajas: "Less space. No socket to charge phone."
Ventajas: "Quick boarding, felt like more leg room than usual, polite courteous staff, good movie selection."
Desventajas: "Food was good, but I've had better with other Asian airlines. They served me croissant with breakfast that was so dry, it crumbled all over my lap."
Ventajas: "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."
Ventajas: "Beautiful stewardesses on EVA, big aircraft."
Desventajas: "TVs are outdated and small. Not as roomy as the 777."
Ventajas: "Same as above."
Desventajas: "Same as above, but there were not a lot of open seats, so we were moved to the bulkhead."
Ventajas: "Nothing. I find it ridiculous because I find a good deal on a flight I don't get credit for any of the miles!! I fly to Thailand 3-4 times a year and all I want is to get good service and when I have a three hour layover in Taipei to b able to go to the gold card lounge and relax!!"
Desventajas: "The seats are too small. There is not enough leg room. Very uncomfortable !!"
Ventajas: "i liked the emergency seat because I had more room"
Desventajas: "The flight from Seattle to Taiwan was one of the worst flights I ever had. Not only was there no outlet for me to do work, but the 2nd level of the plane was unusually warm and stuff. However flying back from Taiwan to Seattle was not as uncomfortable, it was still annoying to not have an outlet. Also the entertainment screen on those flights were really small. Lastly, the food overall was mediocre, but that was not as big of a deal to me."
Ventajas: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Desventajas: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
Ventajas: "same as previous flight"
Desventajas: "same as previous flight"
Ventajas: "I became very light-headed during flight and received excellent and compassionate care. Wonderful crew."
Desventajas: "The food is fine but not great"
Ventajas: "No issues with boarding Departed and landed on time Nice blankets"
Desventajas: "Food was not good TV/movie options seemed limited Hot tea was very bitter"
Desventajas: "I had a strange experience with flight attendants who were obsessed with open and closed Windows (honestly why does it matter?) and was constantly being told to take off headphones which no other airlines make you do anymore. The flight attendants were just overbearing and rude at times."
Ventajas: "The stewardesses were outstanding and really seemed to care how we were treated. Fantastic"
Desventajas: "the entertainment from the flight from Taiwan to the Philippines was unsatisfactory in every conceivable way . No choices, no quality and the same for everyone."