Reserva autos de alquiler de Ace en Orlando

Desventajas: The wait time was over an hour to pick up the car.

Ventajas: The kayak car rental stated unlimited mileage. Paid money to get a ride to the rental place to find out that it was not unlimited mileage after waiting for an hour. Then had to waste more time and money buying a ride back home. Ended up not being able to make it out of town like I was supposed to. Overall costed me a ton of money and never got a rental car.

Desventajas: Don't bait and switch. Don't state unlimited mileage and then put somewhere in some fine print that it may not be unlimited mileage. Don't use tactics that are tricky. I will never use kayak again. Funny thing is, we were planning a family vacation, about 20 of us. I recommended kayak to everybody because I thought the website was organized well. We will be looking for flights, hotels, and rental cars. Since this happened, I have told my whole family to stay far away from kayak. No one will be using this site. It's not nice to falsely advertise something and potentially ruin somebody's nice vacation.

Ventajas: They were significantly understaffed. It took almost two hours from the time I arrived to get the car. The car was dirty and in poor condition. Also, if you are an in-state renter, lots of additional rules and fees apply so beware. Felt very shady and was glad to be done with it. I won’t go back.

Desventajas: Where should I start? The office needs to be adequately staffed. The cars should be clean and in good repair. They should be clear about charges upfront or, better yet, make policies consistent with other major rental companies. The office was filthy.

Desventajas: They refused to honor my unlimited miles purchased. We lost a set of our own keys they were left in the vehicle and are extremely rude when you call and ask if they have been found.

Desventajas: I was charged twice and couldn't rent the car because I was only allowed 100 miles a day which I needed to drive to Miami to help my parents move. please issue my refund on both charges.

Ventajas: The car was okay.

Desventajas: I paid more than TRIPLE what was quoted by Kayak/Hotwire. I held a booking for $116, then was charged $356 by Ace; There was NO signage at MCO airport for Ace; it took some effort to get to a human at Ace who could explain where to catch a shuttle; There was a VERY LONG wait at the Ace office. Total time between arriving at the shuttle stop and driving off the lot was about 90 minutes There was NOBODY to receive me upon returning the car, nor any useful signage. I parked, went in to the office, and they told me I had to move the car and wait for someone they called from the back of the office. In the end, I'm pretty sure I didn't save any money using Ace over one of the agencies inside the airport, which would have gotten me on the road much, much faster.

Desventajas: They try to scam you at every angle

Desventajas: Having a car available would have been helpful. Our number when we arrived was 80 they were on #60. #63 was waiting for over an hour and when he arrived and got a number they were on #59. All customers being waited on were yelling at the workers because the car they reserved was not available. After 30 minutes they were were only on #61 and ended up on using an Uber to get to the hotel for an event we needed to be at. Did not have hours to wait for a rental car. It was a horrible experience.

Desventajas: Charged us for something we didn't do. Wrong size car.

Ventajas: The fact that they didn’t charge me for a prebook and I was able to leave to go to another agency.

Desventajas: Rude staff, awful check in process similar to being at a dmv, the staff hassles you for extra insurance coverage and I have been renting cars for the past 10 years and have never been asked to provide my car insurance card. After seeing the way the few guests in front of me were treated I told them to cancel my reservation and I was shuttled back to the airport to go with a more reputable company. I used Enterprise and although it cost more for the rates, the customer service was worth it!