Renta de autos en Miami Gardens

They booked reservation; were sold out and did not

Desventajas: I reserved car. I did not just show up looking for a car. I had a reservation. Arrived at location and was told that I booked too late and they did not have cars. I was told to wait, or go run errands (without a car) and they would call me when someone turned in a car. Five days later...still waiting for the call... I totally understand that the date of New Year's Eve is a very popular car rental date, also, that I booked the car the day before...those 2 things did not work in my favor and I can accept that. HOWEVER, if they don't have cars...why are they accepting reservations? Even if the reservations are coming in after hours...why don't they tackle this first thing in the morning? I arrived one hour and a half after they opened for business. The ERAC employee who emphasized that my reservation (and others that came in after me) was not made a week ago, could have taken the time to call those of us that had reservations and told us that they had no cars. Since they had no cars, and they had no one returning cars, except for socializing, I can't imagine why she didn't have the time to notify us, before we took the bus ride there, that they were sold out.