Ventajas: "Comfortable seats."
Ventajas: "The crew were very friendly and responsive to all requests."
Ventajas: "The crew is consistently wonderful!"
Ventajas: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Ventajas: "Good quick flight"
Ventajas: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Desventajas: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Ventajas: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Desventajas: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Ventajas: "Crew was very nice"
Desventajas: "Foot rest and seat recline was broken. Food was also just okay."
Desventajas: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Ventajas: "They took care of you. Meals were good. Excellent airline"
Ventajas: "Bulk head seats were great."
Desventajas: "It would have been nice if it had not been almost 2 hours late!"
Desventajas: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"
Ventajas: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Desventajas: "Food was mediocre. Coffee and tea were like warm or cold."
Ventajas: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Desventajas: "The food, economy has no room."
Ventajas: "Very friendly flight attendants"
Ventajas: "After the schedule for my Houston flight was delayed by 3 1/2 hours, customer service was able to put me on a flight thru LAX which got me back to my original ORD arrival time and avoided an overnight stay before continuing on home. The meal vouchers offered were an unexpected bonus. Thanks."
Desventajas: "Foot space in front of seat was limited."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Ventajas: "staff was lovely"
Desventajas: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Ventajas: "Excelente todo!"
Ventajas: "Good flight. Good crew. An overall good experience"
Ventajas: "I was very impressed with the older Japanese attendant’s attitude in helping everyone onboard. A family sitting 2 seats in front moved around a lot while putting their baby and toddler to sleep for the night flight. The attendant discreetly gave those of us earplugs and eye masks to help us shut out the noise. Also, her smile and pleasant attitude made it an enjoyable flight."
Desventajas: "When I checked in online, I had to pay extra to get an aisle seat."
Ventajas: "friendly staff, ease of boarding"
Ventajas: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Desventajas: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Ventajas: "The customer service was great when I missed my flight."
Desventajas: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Desventajas: "Unlike other international flights, Air New Zealand only allows 1 check in luggage per person instead of 2. Most other international airlines allow 2 check in luggage. But otherwise it was good and the service was ok, not as much food selection as other airlines but the crew are very nice and the airline is very clean."
Ventajas: "Overall service, food quality vs US airlines, selection and ease of use of entertainment system."
Desventajas: "I purchased a $50 select economy upgrade which should have included priority boarding but it did not. That’s on the airline though, not Kayak. The airline also did not reply to an enquirer submitted weeks before the flight. Seat leg space was restricted more than average due to large black blocks in addition to the metal seat frames. Maybe that’s due to the enhanced entertainment and power outlets so can’t say it’s a complete negative."
Ventajas: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Desventajas: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Ventajas: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Desventajas: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Ventajas: "Great staff and crew. Some of the best!"
Desventajas: "No Wi-fi? WTF? It's 2017, almost 2018! How is it that an international airline does not have Wi-fi? Extremely disappointed, as I didn't find out until I boarded the flight. Get Wi-fi ASAP."
Ventajas: "Staff was nice."
Desventajas: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Ventajas: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Desventajas: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Desventajas: "Lo perdí"
Desventajas: "They were great"
Desventajas: "Someone sitting in my seat already!"
Ventajas: "Everything, space seat"
Ventajas: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Ventajas: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Ventajas: "services was good"
Desventajas: "I Hate Hate Hate the setup of the business class cabin - you face each other, no privacy, you look at other people feet all flight, cant look out the window, horrible!!"
Desventajas: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Ventajas: "Loved the new planes"
Desventajas: "Too bright in the cabin, the pink lights were a little hard on the eyes"
Desventajas: "could not check in online. Traveling with my daughter and we were unable to lock in seats together. Gate agents were able to do this but not proof to arrival at assigned gate."
Desventajas: "I was issued a ticket with a window seat as I had requested. However, when I boarded and sat in the seat I was assigned, I was moved because it turned out that the couple that was sitting next to me had purchased the seat so they could lay down. I was seated at another window seat, but it turned out the couple in that row had paid extra to have that seat empty as well. I was not only re-seated before the plane took off, but then I was re-seated THREE more times until finally being put in a middle seat after the flight was in flight. To top it all off, the plane was so delayed I missed my connecting flight to my final destination."
Ventajas: "Short, friendly people and was on time. Awesome all around"
Desventajas: "All was good"
Desventajas: "Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up."
Ventajas: "Very polite and friendly crew."
Desventajas: "The seats for such a long flight were so close together and uncomfortable. The flight attendant skipped us twice with beverage services"
Ventajas: "Boarding was on time."
Ventajas: "The crew! And the meals provided."
Desventajas: "Not enough leg room."
Ventajas: "Crew was friendly and accommodating"
Desventajas: "Wasn’t able to get comfortable in coach seat to sleep"
Ventajas: "Free food"
Desventajas: "Limited outlets for a 9 hr flight. Have to pay for a movie"
Ventajas: "The fact they changed the seating for me and my girlfriend (originally booked together for a side two seats in a 2-4-2 setup, then our reservation was removed)."
Desventajas: "They removed our reservation for window seats together. No in flight entertainment because everything was pay to view."
Ventajas: "Overall one of the best fights I’ve been on in a while."
Desventajas: "My tray was broken which made my drink spill all over my lap, glad it was only water. My friends screen didn’t work the entire flight even after the flight attendants tried re-booting the system, no luck with fixing it."
Ventajas: "Crew was excellent. Flight was on time."
Desventajas: "Card only payment for snacks was rough because I lost my credit card at the airport before boarding flight. On a 10+ hour flight it was really difficult."
Ventajas: "Staff was patient with those not paying attn. Coffee was actually hot."
Desventajas: "Food was awful, even for being free. Check in was Disorganized, chaotic, and difficult to follow as NO signs. No FREE entertainment for 9 hour flight."
Ventajas: "Great food and beverages"
Desventajas: "The fact that I had to pay to see movies. There were hardly any free movies, tv or games. Very disheartening when other airlines include it with your ticket."
Ventajas: "Crew was very friendly and courteous."
Desventajas: "They gave very little food and it wasn’t very good. Husband was a vegetarian so he couldn’t eat it. 11 hours with only a snack and drinks."
Ventajas: "The ride was smooth and schedule Is on time."
Ventajas: "Everything except the entertainment"
Desventajas: "All movie's ar $8.....way to high and there are no packages to watch two or three or four for one price. Same for the radio."
Ventajas: "smooth arrival and department however the flight was delayed 30 minutes. Good selection of movies but need to pay for 11 hours flight. I was able to sleep most of the time as I was on overnight flight."
Desventajas: "Food - no option available - very basic and not tasty at all."
Ventajas: "Crew very friendly. Plane clean."
Desventajas: "The charging plugs did not work. The entertainment choices were not good and were limited. There was a charge for each selection, not even a one fee for access throughout the flight. This is terrible for a 10hr flight."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Desventajas: "I am a HA MasterCard holder & whenever I get a boarding pass online, they charge me $25 for my 1 piece of luggage. Their policy is a complimentary 1 bag but it doesn’t follow through! This is deceitful!!!!"
Ventajas: "Boarding was quick. Flight crew was efficient and courteous."
Desventajas: "Food was okay. Movie selection is the same round trip from from New York"
Ventajas: "Nothing- they really do suck."
Desventajas: "There crew sucks"
Ventajas: "Boarding was unorganized and slow. Flight took off in time but arrived a half hour late. Food was horrid, even by airplane standards."
Desventajas: "Food choices and it was tasteless. Have to pay a lot for mediocre old entertainment for a 10hr flight."
Desventajas: "There were tv's in every seatback, but there was literally not a single movie or show that could be watched for free. Fine to charge for some/premium content, but crazy to have nice tv monitors with absolutely none being used for entire legs of very long flights."
Ventajas: "Friendly. On time. Small meals on long flight."
Desventajas: "You shouldn't have to pay to watch a movie"
Desventajas: "I bought these tickets about two months ago. There was no option for seat selection. Despite the fact I bought two tickets when we finally got our boarding passes we were twelve rows apart. I tried to call Jet Blue (the actual airline) and they said they couldn't do anything over the phone. I went up to the gate and they said sorry, it was a full flight. When the cabin door closed, the seat next to me was empty, but we were taking off so I couldn't at that time move my wife. When they reached cruising altitude and they turned off the fasten seatbelts sign, I went back to where my was sitting but she was asleep."
Ventajas: "options for vegetarians"
Desventajas: "the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good."
Ventajas: "I loved the service of Katie. She was awesome and funny and extremely nice. My experience was terrific because of her hard work as well. I am a United States Marine and I will definitely be recommending this airline. Thank you !"
Ventajas: "The crew, from pilots to attendants, was extremely professional and pleasant. The airline did an excellent job turning what could've been a nightmare situation to a minor delay. Providing snacks and dinner vouchers while we waited for a new plane was a nice touch. But too many mechanical and/or electrical issues with this airline."
Desventajas: "Too many mechanical and/or electrical issues. Maintenance not up to par perhaps? Flight was delayed 2.5 hrs due to computer issues on the flight to Hawaii. Then had to suffer through an emergency landing due to hydraulic failure on the flight back to New York. Was not a fun experience watching the fuel being dumped into the ocean for an hour."
Ventajas: "Crew was great, food was pretty good. Hit some turbulence and it was handled smoothly as possible."
Desventajas: "Touchscreen display barely responded to touch, would randomly turn on while I was trying to sleep."
Desventajas: "Poor customer service to account for severe delay and cancellations. No partner airline service. No back up flight crew. Worst flight experience of my life."
Desventajas: "Poor entertainment options. Customer service was poor as well."
Ventajas: "I got an entire row to myself"
Ventajas: "that i could get that flight that quickly + cheaply"
Desventajas: "tight legroom, pay tv, 1 compl wine drink, no choice in meal"
Ventajas: "Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin)."
Desventajas: "I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome)."
Ventajas: "Flight attendants were pleasant. Other than that the plane was packed and the bathrooms got dirty very quickly. Food was terrible! When I booked the flight, tried to find special diet options but were not available. Flight attendant told another passenger that they don't offer special meals."
Ventajas: "The atmosphere friendly staff!"
Ventajas: "Virgin airline carrier, Comfortable and cost flight"
Desventajas: "Staff a little unfriendly"
Ventajas: "The crew was good and the flight smooth"
Desventajas: "Had to pay to view television"
Ventajas: "Lived the staff on the plane"
Desventajas: "Did not like that with threw flighis home they would Not check our bags through"
Ventajas: "Very polite staff"
Desventajas: "Baggage fees and you need to pay for entertainment"
Ventajas: "The crew was great! The food was very nice. The seats/blanket/pillows were comfortable."
Desventajas: "My entertainment screen did not work for the entire flight and they were not able to fix it or place me in a different seat. This was not good."
Desventajas: "Food was not good. Fruit was good."
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Ventajas: "The one cup of free wine"
Desventajas: "Had to pay for movies on a ten hour flight. Unheard of."
Ventajas: "The flight attendents"
Desventajas: "There should be a vegetarian option for the meal."
Ventajas: "The crew was fantastic."
Desventajas: "The food was ehhhhh."
Ventajas: "The service was great; the food was great..love the chairs in the cabin. the two window seats were okay."
Desventajas: "Cramped on the way back with the four middle seats. I felt like i was crammed in a sardine can"
Desventajas: "Delayed and slow. Doesn't care about passengers and has no urgencies. Never flying again."
Ventajas: "Seats were very comfortabe"
Desventajas: "Food was not great. It took over an hour for the bags to come through at JFK."
Ventajas: "Crew and ground Staff were very helpful and friendly"
Desventajas: "La atención a la categoría Emerald, ni en LAX ni HKG ni durante el vuelo el tener categoría Emerald hizo diferencia alguna con la atención recibida a diferencia de Qatar, AA o Japan Airlines en que se esmeran en el buen trato a los viajeros frecuentes de la alianza one world."
Desventajas: "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
Ventajas: "All no!"
Desventajas: "Seats are too close!"
Ventajas: "La comodidad del avión, el entretenimiento a bordo muy completo y el catering a bordo muy bueno"
Desventajas: "La atención del personal. Parecían poco felices pero me pasó en los 3 vuelos que tomé en Cathay"
Ventajas: "Crew were super nice and friendly. Great selection of movies. Seemed to more washrooms than most planes; no long lines."
Desventajas: "Interior was dated; seat didn’t recline properly. Boarding was a bit hit and miss; no zones or row priorities, just one big line. Wine with dinner wasn’t the best."
Desventajas: "Same as before. Dirty and smelly. Food was ok."
Desventajas: "Distancia de asientos"
Ventajas: "El entretenimiento de abordo y el espacio entre asientos"
Desventajas: "El personal, es muy poco amable"
Desventajas: "No wonder they are one of the best airliner"
Ventajas: "the flight was on time"
Desventajas: "the sound system on my seat was broken so I couldn't watch movies except"
Ventajas: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Ventajas: "No llego mi maleta a Vancouver"
Ventajas: "No llego mi maleta a la cuidad de Vancouver y tenía una conexión y fue todo un desastre con tantas vueltas"
Desventajas: "No hay películas en español"
Ventajas: "On time. Got an isle seat."
Ventajas: "Better crew today vs.my jfk to hkg flight"
Desventajas: "Flight delay"
Ventajas: "Leg room, food, airline staff"
Desventajas: "Too hot in the plane"
Ventajas: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Ventajas: "The crew are great and the food is good .Excellent service"
Ventajas: "The staff was attentive to fixing the problem after it happened three times."
Desventajas: "TV monitor was broken and I could not use it for several hours"
Ventajas: "caring flight attendant went extra mile to move people into better seats if they were available."
Desventajas: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
Ventajas: "Super friendly inflight staff, especially on my flight to canada"
Desventajas: "I was NOT able to choose our seats, so we couldn't sit together and were in the last two rows, in middle seats! It also took us 15 minutes to jog to the opposite end of the airport to just make our connecting flight. I would not fly with Cathay again!"
Ventajas: "Flight comfort, plane, staff. Overall a perfect travel experience."
Desventajas: "Mango desert...that’s all."
Ventajas: "Everyone on Cathay pacific is very nice and the food was relatively good. They did everything possible to make this a better flight."
Ventajas: "Left earlier than expected and accomedations with movies and food was great"
Desventajas: "They were limited with certain meals"
Desventajas: "Would have liked to have been offered a beverage more often"
Ventajas: "Overall was great, smooth flight and great service."
Desventajas: "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
Ventajas: "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
Ventajas: "The Attendants were excellent"
Desventajas: "I am a big man and found the seats a bit tight"
Desventajas: "Got stomach ache after eating the food."
Ventajas: "Excellent service, lucked out into a flight that wasn't full for once and was able to sleep."
Desventajas: "Food could have been better. Pasty potatoes and soft vegetables. Ice cream though :)"
Ventajas: "Crew were nice."
Desventajas: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Ventajas: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Desventajas: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
Ventajas: "Great service"
Ventajas: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Desventajas: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Ventajas: "Very good service and comfortable plane"
Desventajas: "bring back Me Before You!"
Desventajas: "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."
Ventajas: "When you see a big plane you always wonder how long it will take but Cathay Pacific was very efficient during the boarding and deplaning. It was a very long flight and they kept everybody happy with a smile. Extremely accommodating."
Ventajas: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"
Ventajas: "The crew was very attentive directing us to other bathrooms as needed. Sitting at the bulkhead helped a lot"
Desventajas: "The baby meal is ideal for infants between 6 and 12 months of age"
Ventajas: "Food was incredible and the staff were so accommodating! Absolutely loved it!"
Ventajas: "screen, ubs charger"
Desventajas: "be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one."
Ventajas: "seat comfort"
Desventajas: "breakfast, coffee"
Desventajas: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Desventajas: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Ventajas: "Same as previous answer!"
Ventajas: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"
Ventajas: "Crew were wonderful"
Desventajas: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Ventajas: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Ventajas: "Food was good."
Desventajas: "Made me run from connecting flight in Sydney."
Ventajas: "Everything was great"
Desventajas: "Slightly more legroom"
Ventajas: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Desventajas: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Ventajas: "Food was good. Crew was very accommodating."
Desventajas: "Very cramped seating. Trouble with iPad service."
Ventajas: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Desventajas: "...the person coughing behind me..."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "It was a good flight overall."
Desventajas: "Baggage arrived late."
Desventajas: "Nothing not to like"
Ventajas: "Very good selection of movies with recent releases; the section at the back of the plan with drinks and small snacks was also good music selection was also excellent"
Desventajas: "the meals were not great and spaced out a lot. no green tea, no eyemasks and socks provided"
Desventajas: "We did not make this flight"
Desventajas: "747 not as pleasant or spacious as A380"
Ventajas: "*Our flight from LA to Melbourne on January 7th was cancelled. Fortunately, Qantas crew members were able to place us on an American Airlines flight to JFK the very same day."
Ventajas: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Desventajas: "Stop sending me these emails. I didn't even take this flight."
Ventajas: "Good Food and ok services"
Desventajas: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Desventajas: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Ventajas: "Getting through airport at Sydney was nice and easy, and good overall at JFK."
Desventajas: "LAX was not an easy navigation from terminal to terminal, as there was little info provided in flight and a serious lack of good signage or information booths at the airport."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Crew were wonderful 5 stars."
Desventajas: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Ventajas: "Crew was friendly and lots of entertainment choices on the flight"
Desventajas: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Ventajas: "The new clear aircraft"
Desventajas: "The fruit was not ripe and not edible."
Desventajas: "2 hours late leaving"
Ventajas: "Loved the leg room, kind attendants, great meals."
Desventajas: "The technology malfunctioned the entire flight. It was less than ideal."
Ventajas: "The on board staff were fantastic, very personable, helpful and friendly."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Service is great and crew members are very friendly."
Desventajas: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Ventajas: "It was a safe flight."
Desventajas: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Ventajas: "We didn't experience any problems, all went well."
Desventajas: "I can't think of anything I didn't like,"
Ventajas: "Fortunately for me my wife had to cancel her return flight in the last minute so seat was ok"
Desventajas: "Type of seats not comfortable. Even MD380 seats were better"
Ventajas: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Desventajas: "No complaints."
Desventajas: "tv monitor didn't work well."
Ventajas: "Attentive cabin crew, plenty of snacks and drinks Good range of entertainment options"
Desventajas: "One of seats did not recline with button-push, but cabin crew instructed us on the use of the manual adjustment, so it worked out OK in the end. We flew Premier Economy on the LA-SYD outgoing trip; the main difference for our SYD-LA return in Economy was the presence of a 3rd seat in our row occupied by a stranger, so bathroom breaks were a bit of a disturbance for all involved. Still you get what you pay for I guess!"
Ventajas: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Desventajas: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Desventajas: "Bags got lost. Not enough time for connection at LAX ."
Ventajas: "Crew and foodnostfing"
Desventajas: "Boarding unorganized."
Ventajas: "Crew service."
Desventajas: "Seating place."
Desventajas: "Special food was very bad. It smells."
Ventajas: "They still serve free food and beverages, even on cross country flights. There were plenty of movie choices to keep us occupied."
Ventajas: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."
Desventajas: "It was hot, again. Really hot. The movies weren’t different and I’d watched the ones I wanted to see on the way to Paris. The seats were uncomfortable."
Desventajas: "Slow boarding, not able to select seat in advance"
Ventajas: "Amazing, brand new plane. State of the art business class seats. Nice crew"
Ventajas: "They bumped me off they also told me I had no insurance when I thought I bought the insurance from him flight. They are talking to see if I can get on the plane for Monday at 1:30 so I'm still at the LAXM very upset when I thought I bought insurance I had a important business in Paris and then I was heading out to Iraq to our mission day so I'm very upset right now thank you is there something you can do to make sure"
Desventajas: "Legroom is tight and narrow..smaller than your average space in coach."
Desventajas: "I have purchased the priority pass but it didn't work. Was very disappointed. I could have saved money by not purchasing it."
Ventajas: "The crew was astonishingly good. I really was amazed with the whole crew sense of service and kindness."
Desventajas: "Hard to say.. really"
Ventajas: "Would definitely fly Ait Tahiti Nu again."
Desventajas: "No complaints."
Ventajas: "Service was Great, Food was good."
Desventajas: "Coke zero was not complimentary"
Ventajas: "The attendants seem very happy to be where they were. Very friendly and helpful, everyone seemed in a great mood and happy to be with us. the only bad thing was they ran out of salmon before they got to us."
Desventajas: "There were not gluten free options for my boyfriend who has a gluten allergy and we put in the gluten free option when asked on the initial questionnaire. My son got food poisoning from the food."
Ventajas: "I was able to pick a seat with no one next to me and gathered 2 blankets and 4 pillows and sleep pretty well. I also appreciated boarding back to front and departing on time! Woo! TV Screens were new and updated which was also nice."
Desventajas: "The movie selection was a lot of sad and intense dramas. A few more comedy's and light hearted films would have been preferable."
Ventajas: "They provide blankets, eye patches for sleep, ear buds, and back pillows."
Desventajas: "The head phones aux jack for my seat didn’t work and couldn’t hear the movie. The seats caused aches and no leg room. Lack of air flow. Food wasn’t good either meal I didn’t eat. Economy for 8.5 hours isn’t a nice trip"
Desventajas: "Staff was not attentive in my cabin. English translation of instructions difficult to understand. Food was terrible. Bread was hard. Meal was inedible and not anything resembling breakfast. Cabin was freezing."
Desventajas: "Location of terminal."
Ventajas: "Easy boarding in Bora Bora, & speedy arrival in Moorea"
Desventajas: "High cost to make any changes to a reservation"
Ventajas: "Faa’A International Airport is NOT air conditioned and there can be long lines in the check-in counter for economy class. If you are flying Business Class, the VIP Lounge is a must. It is the only air conditioned room at the airport."
Desventajas: "Food was mediocre."
Ventajas: "seat in business class was fair to poor- unable to fully recline\ food was poor"
Desventajas: "seating and food"
Ventajas: "Comfortable airline, good food, friendly service. I would take it again."
Desventajas: "I don't know if this is representative but we were late both ways (2 hrs and 1 hr). Differently from other airline I've used to do this trip they don't go and offer water during the flight. You can go to get some drinks yourself of course but this is not always easy when your neighbor is sleeping."
Desventajas: "Three and a half hour delay (while lying to us about why it was delayed) missed my connecting and got to sleep in an airport with no accommodation or recompense on either end. "Island Time" not acceptable for air travel."
Ventajas: "great options for entertainment."
Desventajas: "The plane food was horrible."
Ventajas: "Old movies little choice"
Ventajas: "Free movies rocks. Hawaiian air charges for them. Very good food"
Ventajas: "I liked getting a pillow and blanket. Movie selection was good but could be a little better."
Desventajas: "The food selection was "meh." I am a vegetarian and I wish I was told during booking to request a veggie meal. I would have given an "excellent" score with vegetarian options readily available and better movies."
Ventajas: "Not much"
Desventajas: "Staff was VERY rude, seats are uncomfortable. Inside the plane is FREEZING cold. Food was ok-"
Ventajas: "Great service, from booking seat assignment to meals, the staff could not have been better,"
Ventajas: "Excellent service"
Ventajas: "It was a very easy and fast check in. The service was super nice, beautiful and very professional."
Desventajas: "That the flight was over already"
Desventajas: "No movieson demand"
Ventajas: "That i didn't have to pau for alcohol."
Desventajas: "I thought I was going to be greeted with something as we walked on board. The video definitely makes the plane look a lot bigger."
Ventajas: "Loved that there was a blanket and pillow provided, that they also provided headphones, earplugs, and a sleep mask, and that they served food and wine."
Ventajas: "This was a wonderful flying experience for me. I was happy with the selection of entertainment, the seats were comfortable, and the crew was friendly. I also enjoyed the food!"
Desventajas: "We spent a long time on the tarmac at LAX. The explanation was that they were making sure everyone's bags got on board...which I felt was very odd. We left late, and arrived in Pape'ete 45 minutes late. Otherwise, the experience was excellent."
Ventajas: "This is a direct flight from Paris to LA so you don't have to pick up your luggage to go through customs when you go back to the US. You save a lot of time! I had 2 seats for myself. The cabin looks very attractive because of its colors. The Tahitian music is relaxing. It is also nice to see the crew with a Tahitian outfit, Tahitian pearls... You kind of travel without going to Tahiti! The crew is always very pleasant. The food is better than with any American airline."
Desventajas: "No choice for the meal. They had run out of one dish..."
Ventajas: "The plane was on time."
Desventajas: "I did not like the schedule. Leaving by 7 in the evening would permit many more connecting flights upon arrival in LA. Leaving Papeete at midnight wss exhausting. There were a lot of empty spaces but when we were assigned seats, we were not asked if we would like a place to stretch out (which we would have!)"
Ventajas: "Lots of space in economy, food was terrific and crew was friendly and helpful"
Desventajas: "Passengers perhaps aren't accustomed to wearing deoderant... stinky!"
Ventajas: "On time, friendly hosts."
Desventajas: "The food was not quality. One fresh fruit option was served; otherwise, lots of starch. They said there would be drinks available, but I could not find them."
Ventajas: "Crew service was great- friendly."
Desventajas: "Uncomfortable seats. So much hardware underneath some there is compromised leg room. Terrible hot food- breakfast in particular."
Ventajas: "My bag was destroyed, and I was told I had to check my back pack in which was BS n was charged $100 to check it in... getting in contact with customer service about the issue is impossible. The crews customer service was satisfactory, you can tell they don't want to be there. I will never fly them again."
Desventajas: "It got me to my destination in peace."
Ventajas: "Amazing service from an extremely key me and attentive staff. The food was also delicious!!"
Ventajas: "The seat I was in wasn't as crowded in last row center. So I had some recline space to kick back."
Desventajas: "Screaming baby and sick baby right next to me both flights but can't do anything about that."
Ventajas: "Friendly staff. Flight was empty."
Desventajas: "It was freezing. I was wearing long pants, two sweat haired, and two blankets and I was still cold. The movies were not great. The headrests were super uncomfortable."
Ventajas: "Plenty of leg room"
Desventajas: "Seats were extremely outdated- circa saved by the bells"
Ventajas: "I love everything with Air Tahiti Nui."
Desventajas: "The agent at the counter was unpleasant. I had the impression that I bothered her"
Ventajas: "Every seat has its own entertainment system, no charge. Food was decent. Blankets, pillows, headphones, earplugs and sleep mask provided at no charge as well."
Desventajas: "I booked the flight through kayak and was surprised that we were given two meals. However, both meals included meat. When I asked about a vegetarian option I was curtly asked if I ordered one. When I attempted to explain that I didn't know food would be served the flight attendant just shook his head and walked away."