Ventajas: "Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service."
Ventajas: "Amazing service"
Ventajas: "Attentive crew !"
Desventajas: "add low carb meal option please!"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Speeding of departure after boarding"
Desventajas: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Ventajas: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Desventajas: "The seats felt like there was no padding in the seat. The back was fine."
Ventajas: "Entertainment offerings were good."
Desventajas: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ventajas: "Food was good"
Desventajas: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Ventajas: "Service, crew, punctuality, plane, seats"
Desventajas: "Food, cold coffee and tea."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Great experience overall"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Friendly crew, great movie choices."
Desventajas: "Not a lot of left space, very full flight."
Ventajas: "Typical ANA quality. Bumpy flight but handled very well."
Desventajas: "Nothing in particular."
Desventajas: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Desventajas: "Los espacios entre asientos son muy pequeños."
Desventajas: "Not enough space to put my luggages"
Ventajas: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Desventajas: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ventajas: "The meals were healthy Japanese meals with lots of vegetables"
Ventajas: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Desventajas: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Ventajas: "Excellent food. Very nice service."
Ventajas: "In-flight service, in-flight entertainment, environment temperature"
Ventajas: "Food and entertainment is great."
Desventajas: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Desventajas: "No opción de español"
Ventajas: "The leg space and the comfortable chair"
Desventajas: "The crew they hardly speak English but its ok"
Ventajas: "Very Comfortable Equipment"
Desventajas: "Vegetarian food options"
Ventajas: "Friendly flight attendants, clean toilets"
Desventajas: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Desventajas: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Desventajas: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Ventajas: "stewards very polite"
Desventajas: "seats uncomfortable"
Desventajas: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Ventajas: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Ventajas: "flight attendant in business not as nice as sfo to narita"
Desventajas: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Ventajas: "Treated with respect and calmness."
Ventajas: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Desventajas: "The food provided was tasteless"
Ventajas: "Young, pretty, and charming stewardesses. :-)"
Ventajas: "Great seats in business class. Lots of privacy. Great service as well."
Desventajas: "American style Food could have been better. Didn't try the Japanese food."
Ventajas: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Desventajas: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Desventajas: "Missed connecting flight due to delays from first flight"
Ventajas: "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
Desventajas: "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
Ventajas: "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
Ventajas: "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
Desventajas: "The Price."
Ventajas: "The crew was amazing as usual. The seat was comfortable but lacks storage areas."
Desventajas: "Boarding process at MNL needs to be more organized."
Ventajas: "Movie selection was ok"
Desventajas: "Ran out of meals offered me crackers and bread boarding was a mess long delays I will never fly Philippines airline again!"
Ventajas: "yes the crew are good and accomodating"
Desventajas: "hoping the seats can adjust a little bit more to recline"
Ventajas: "Free space"
Ventajas: "Seats are comfy"
Ventajas: "Crew are helpful"
Desventajas: "PAL flights always delayed"
Ventajas: "Since I was upgraded to business class for free due to overbooking, there really is nothing I didn’t like! It was a once-in-a-lifetime experience!"
Desventajas: "The dual headphone jack at my seat designed for use with the provided headsets outputted only a constant clicking noise on the right channel, so I ended up using my own earbuds."
Ventajas: "Nothing in particular"
Desventajas: "Check in at Manila was super slow. It took us 3 hours to check in at the counter. Food was terrible."
Ventajas: "Very nice crew!!!"
Desventajas: "Everything is perfect for me."
Ventajas: "Crew was very nice and helpful"
Desventajas: "Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight."
Ventajas: "The crew was very nice and helpful."
Desventajas: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Ventajas: "The plane is new and clean"
Desventajas: "If the flight was on time. The flight was delayed which resulted on missing my connecting fllight to Denver. I have to stay and wait at the San Francisco airport for 19 hours"
Ventajas: "The crew was very nice, and the movie selection was good."
Desventajas: "We had to wait for additional passengers after boarding and then again after they came in to take off, so waited an additional 2 hours on the plane (it really adds up on 12+ hour flights). Communication about he delay was mediocre, and the website did not have updated flight info for pickup."
Ventajas: "Crew are awsome."
Desventajas: "The boarding time keeps on changing."
Ventajas: "Short leg room"
Desventajas: "Better snack and more leg room"
Ventajas: "Currtious attendants."
Desventajas: "Dis orderly lines. Too many long lines"
Ventajas: "Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay"
Desventajas: "Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc."
Ventajas: "Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from Manila to SFO was older, screen way too far away, not even reachable without getting out of the seat. Business class seats don't quite lay flat but no complaints for the price. Would fly with them again!"
Desventajas: "Broken entertainment acreens. Mine was broken on the way over and on the way back I had a another broken one , they moved me and that one was broken too."
Desventajas: "My luggage was opened and my items inside were opened too. Chocolates and personal letter"
Ventajas: "The service is good"
Ventajas: "The service by the flight attendants was excellent!"
Desventajas: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Ventajas: "early arrival"
Desventajas: "to many security check in art Airport."
Desventajas: "There are no rock or metal selections for music on the entertainment system."
Ventajas: "The flight attendants were so tidy. They tied their hair neatly. Their smiles are warm."
Desventajas: "Slight delay in the flight."
Ventajas: "Attendance was excellent"
Desventajas: "None to complain to"
Ventajas: "Gave me food after they had stop serving since I slept through the whole flight. Very nice about it."
Ventajas: "Smooth flight, the fact that I lucked out and didn’t have any seat mate"
Desventajas: "Baggage claim delays, same gate being used by other flights, USB not working for charging phone"
Ventajas: "the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Seat 31A"
Ventajas: "Flight crew services are good"
Ventajas: "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
Desventajas: "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
Ventajas: "The shuttle from terminals 3 to 2 could have been more organized. The sign says they leave every half hour, but they were waiting for 2 more passengers to arrive which made the wait almost an hour. Our flight was scheduled to board at 9:15 and they weren’t going to depart the shuttle until 9. We we’re panicked because we still needed to go through customs. They ended up leaving earlier after we talked to the reps for a bit. We made our fight but wow that was stressful."
Desventajas: "Screen too far from seat in business class."
Desventajas: "Being cramped for 14 hours, you need to provide seating for people over 6 feet tall"
Ventajas: "everything was perfect"
Ventajas: "on time."
Desventajas: "seat spacing/legroom too small. food sucks."
Ventajas: "Service was good"
Ventajas: "The prompt boarding and courteous staff."
Ventajas: "Very attentive"
Ventajas: "Vwry pleasant flight"
Desventajas: "Flight delayed for about 2 hours"
Ventajas: "Enjoyed my round trip flight on Philippine Airlines. It was beyond my expectation. Flight crew were very courteous and friendly. I would fly with this airline again"
Desventajas: "Cluster of passengers waiting to go through boarding the plane at the gate"
Ventajas: "Service and movies"
Ventajas: "Movie selection"
Desventajas: "Time to exit plane"
Ventajas: "When you check in your flight from San Francisco to Manila it is very hard to get the seat assignment ahead I'm not sure why people are always nice when checking-in"
Desventajas: "It's impossible to get ahold of a live person when traveling if you do not go to the airport to speak to somebody who can't seem to get anybody to pick up the phone I don't know why"
Ventajas: "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."