Lots of space to spread out (which was not their doing) and big seats with big screens and plenty of legroom.
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Ventajas: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Desventajas: "JAL LAX Ground staff. Not helpful."
Desventajas: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Desventajas: "Kiosk, bag service, One World Integration"
Ventajas: "Food was good. Good leg room. Smooth flight."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Desventajas: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Desventajas: "Air on the plane was stuffy"
Ventajas: "Crew was courteous. Flight in general was uneventful which is a good thing."
Desventajas: "Nothing to criticize. Flight experience was good but not exordinary."
Ventajas: "Spacious leg room."
Desventajas: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Desventajas: "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
Ventajas: "Entertainment was good"
Desventajas: "PA system was used excessively."
Ventajas: "i cancelled my flight and still have not got my money returned"
Desventajas: "I dont have my return but you take it right away"
Ventajas: "Super cheap. Came with an in flight meal. Kind staff. Great service."
Ventajas: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ventajas: "Politeness. It definitely stands out."
Desventajas: "Coffee. It just didn’t taste good to me. But they had wine!"
Ventajas: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
Ventajas: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Ventajas: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
Ventajas: "The food and plum wine. The entertainment packet was nice too!"
Desventajas: "The folks coughing on the plane."
Desventajas: "Requested Vegetarian Meals. Didn't get them"
Ventajas: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Ventajas: "The excellent service and courteous staff."
Desventajas: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Ventajas: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Desventajas: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Ventajas: "Finally arriving"
Desventajas: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Ventajas: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Desventajas: "2nd meal, some sort of a rice seafood mixture"
Ventajas: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Desventajas: "The food was more "modest" than I'm used to, but my expectations aren't high"
Ventajas: "SERVICE was amazing and everything was very smooth"
Ventajas: "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."
Ventajas: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Ventajas: "JAL in general."
Ventajas: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Desventajas: "Can't say that I have ANY complaints at all!!"
Ventajas: "A sense of quiet efficiency. On time and courteous."
Ventajas: "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"
Ventajas: "Loved the food"
Ventajas: "Great staff, good food"
Desventajas: "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."
Ventajas: "Just okay."
Desventajas: "Som studies need more experience to customers"
Ventajas: "The crew were superb and the bathrooms were regularly cleant"
Ventajas: "the food and the business seat is very good."
Desventajas: "the entertainment must be update more."
Ventajas: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Desventajas: "Seats get very uncomfortable over time. More leg room."
Ventajas: "Comfortable chair foods and wheel chairs awesome"
Ventajas: "THE CREWS ARE VERY POLITE"
Ventajas: "Great service. Clean plane, good seating"
Ventajas: "A comfortable flight, with fine service."
Desventajas: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Ventajas: "Everything. Will definitely chose them again."
Ventajas: "Got me there and back on time!"
Desventajas: "Could've had a larger movie selection"
Ventajas: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Desventajas: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Ventajas: "crew and movives"
Desventajas: "food was so so."
Ventajas: "Short flight"
Desventajas: "Dont have lots of option on movie"
Ventajas: "Food staff and entertainment are generally top notch"
Desventajas: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Ventajas: "We loved the extra leg room. Staff was execellent."
Ventajas: "Excellent service and delicious food and clean."
Desventajas: "No wifi on board. Not many movies."
Ventajas: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Desventajas: "It would be nice to have Wi-Fi in economy class."
Desventajas: "Entertainment options are out of date which is painful for long flights"
Ventajas: "Staff was very warm and accommodating. Flight was smooth"
Ventajas: "Leg room Food Flight attendants. They were attentive."
Desventajas: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Ventajas: "We flew business class. Seats and service were fantastic."
Desventajas: "Entertainment system was pretty good"
Ventajas: "Great service"
Ventajas: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ventajas: "Thank you very much. Im so Happy"
Ventajas: "Air conditioning low and uncomfortable"
Ventajas: "Comfortable, easy, great service."
Ventajas: "great flight attendants"
Desventajas: "Clean, great services, and good food"
Ventajas: "Everything was so good.food, service, crew, entertainments etc."
Ventajas: "With three little kids it was nice to be able to load early"
Ventajas: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Desventajas: "food was disappointing but better than most american airlines"
Ventajas: "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
Ventajas: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Desventajas: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Ventajas: "Fare was cheap w/ beuatiful service from korean airlines"
Ventajas: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Desventajas: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Ventajas: "Food was pretty good too. Great service for the price!!!"
Ventajas: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Desventajas: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ventajas: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Desventajas: "The Entertainment selection on a long flight is limited!"
Ventajas: "The crew are friendly, the flight was comfortable"
Ventajas: "The attention to detail and excellent service was better than I had expected. I was especially impressed by the stickers the cabin attendants used to notify sleeping passengers upon waking up that the meal/drinks were still available upon request."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Great services"
Desventajas: "The flight is too full"
Ventajas: "Service was nice and speedy"
Desventajas: "Seat was stiff"
Ventajas: "Window seats in business class have direct isle access without having to disturb your neighbor."
Ventajas: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Desventajas: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Ventajas: "Smooth flight"
Ventajas: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Crew are very nice. Am not used to eat Korean food. Thanks
Excellent, accomodating, friendly service each crew
Los asientos son un poco estrechos
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "The. Crews are amazing. Nice/comfy flight."
Ventajas: "Great airline , seat was spacing was wider then American airlines"
Ventajas: "Crews are amazing"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Desventajas: "Transfer in Busan is a disaster"
Ventajas: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Ventajas: "Everything! From the comfortable pods in business class to the excellent wines and food, it was more like 1st class.!"
Ventajas: "Food is good"
Desventajas: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Ventajas: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Desventajas: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Ventajas: "On time, In flight service"
Desventajas: "Customer Service is not reachable. I was trying to reach given toll-free number for Asiana Airline, but not able to connect from India. There is no alternate number to contact to customer service. I had to spend few hours to update my meal preference."
Ventajas: "On time arrival; professionalism."
Desventajas: "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
Ventajas: "Asiana es lo mejor"
Ventajas: "Good leg room, clean aircraft, short flight. I'm 6'2" and had good leg room. All you can ask for on a fairly short flight."
Ventajas: "They took care of my mom's heavy luggage and changed her to better seat."
Desventajas: "Sound didn't work on entertainment system And food was not good"
Desventajas: "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
Ventajas: "The friendliness of the flight crew was great. The leg room is better than other airlines."
Desventajas: "The lack of entertainment options on my second flight compared to my first one."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
Desventajas: "Entertainment console was broken."
Ventajas: "Asiana airline service was great. Attendants were so kind and gentle."
Ventajas: "VERY FRIENDLY STAFF, VERY POLITE AND PROFESSIONAL"
Desventajas: "SEAT NOT VERY COMFORTABLE AND SMALL SPACING... FOOD WAS OK...THE ONLY CHOICE GIVEN WAS HOTDOG WHICH IS NOT BAD BUT I PERSONALLY DO NOT LIKE HOT DOGS...."
Ventajas: "Service was very professional and the food was good too."
Desventajas: "No qualms with this trip. Everything was good"
Ventajas: "Great entertainment. Good selection on movies. Food is good."
Ventajas: "Flight attendants were awesome. Much better than US."
Ventajas: "The food is the best among all airlines."
Ventajas: "Very professional and attentive staff.... Probably the best airline I have every experienced"
Desventajas: "The food served are small portions. Not enough for a big person"
Ventajas: "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
Ventajas: "Korean meal was great!"
Desventajas: "Outlets for charging phone would have been nice."
Ventajas: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Desventajas: "Economy class seats were hard to sleep in."
Desventajas: "Change Flight cost too much"
Ventajas: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Desventajas: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Ventajas: "Metal utincils"
Desventajas: "Food was terrible. Wine was awful."
Ventajas: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Desventajas: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Ventajas: "Service was good."
Desventajas: "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
Ventajas: "Very limited choice of movies and the system is slow and out dated"
Desventajas: "Wish there was a bigger movie selection"
Ventajas: "The hospitality was excellent and the flight flawless."
Desventajas: "The migraines from traveling to the other side of the world."
Desventajas: "Food entertainment seats bathrooms"
Desventajas: "Crew did not care passengers"
Ventajas: "Kind crew smiling, good quality of the food (all is free), variety of entertainment program"
Ventajas: "The pilot made safe decisions for the benefit of his passengers. There was foul weather in Manila so we landed and refueled in Clark and then headed for Manila. The ride was mostly smooth considering there was turbulence. We had smooth landing. Really appreciate the pilots of this flight."
Desventajas: "Food service was not as expected, probably because we heard so many good things about it that when we actually had it, it was okay but not as great as one imagined it might be."
Desventajas: "La atención a la categoría Emerald, ni en LAX ni HKG ni durante el vuelo el tener categoría Emerald hizo diferencia alguna con la atención recibida a diferencia de Qatar, AA o Japan Airlines en que se esmeran en el buen trato a los viajeros frecuentes de la alianza one world."
Ventajas: "Excellent crew"
Desventajas: "More comfortable seats"
Ventajas: "La comodidad del avión, el entretenimiento a bordo muy completo y el catering a bordo muy bueno"
Desventajas: "La atención del personal. Parecían poco felices pero me pasó en los 3 vuelos que tomé en Cathay"
Desventajas: "Distancia de asientos"
Ventajas: "El entretenimiento de abordo y el espacio entre asientos"
Desventajas: "El personal, es muy poco amable"
Desventajas: "Dirty bathrooms, freezing cold cabin, paper thin blankets provided"
Ventajas: "Crew was amazing!!"
Ventajas: "Food and seat was great."
Desventajas: "Wheelchairs took a long time to pick us up"
Ventajas: "The food was okay which is much better than the outbound flight."
Desventajas: "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
Ventajas: "Having a single restroom in the economy plus section had folks climbing over each other, especially the bulkhead seats, all of the flight. Even the flight attendants had to climb over the bulkhead folks feet."
Desventajas: "The second security check before boarding had people jumping from their seat section to be checked, as the security staff weren't concerned about people's seating priority. It also seemed a couple of economy plus ladies sat in business class."
Ventajas: "Comfortable seat, good entertainment, orderly boarding and deplaning."
Ventajas: "The staff being very attentive & prompt , great service"
Desventajas: "Seats not comfortable for a long haul flights"
Ventajas: "No llego mi maleta a Vancouver"
Ventajas: "No llego mi maleta a la cuidad de Vancouver y tenía una conexión y fue todo un desastre con tantas vueltas"
Ventajas: "Good seat - request granted"
Desventajas: "They gave menu only to find out they ran out of what I wanted. Don’t even show or hand out menu so passengers won’t expect."
Desventajas: "No hay películas en español"
Ventajas: "CX882, seat 44k would not recline. Made my journey a bit uncomfortable."
Ventajas: "Flight and service were excellent on all accounts including food."
Desventajas: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Ventajas: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Desventajas: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
Ventajas: "Great food (probably the best I’ve had on a flight) and a fairly good in flight entertainment."
Desventajas: "The crew was good , but I observed that one aisle got a follow up of drinks more than my aisle. It made me wish that I was sitting in that aisle."
Ventajas: "Food was great. Crew nice"
Desventajas: "All good"
Ventajas: "Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well."
Desventajas: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
Ventajas: "The flight attendants we're so kind and polite. They worked very hard to be helpful to everyone on the plane."
Desventajas: "Food options"
Ventajas: "Good service"
Desventajas: "Seat is hard to adjust."
Desventajas: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
Ventajas: "Best long flight ever! I could actually sleep - the crew tucked me in, I was so deranged I could not figure how anything worked but once they got me in snooze position, I was out. The food was horrible, but everything else was so wonderful, I did not care. Thank you for the amazing seat!"
Ventajas: "Boarded on time. Landed safely."
Desventajas: "Crew not very attentive to passengers. Seats are small and leg room is very cramped for a 13hour flight."
Ventajas: "My husband fainted twice and they are so nice to accommodate my husband to the first class section so he can rest and sleep well! Amazing crew and I thank each and every one of them for their concerns and kind heart!"
Desventajas: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
Ventajas: "excellent flight attendents"
Ventajas: "Overall is good."
Ventajas: "Friendly staff and helped me."
Ventajas: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. The layover was way shortest as compared to other competitor flights. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
Desventajas: "Very delayed"
Ventajas: "Staff were excellent Food"
Desventajas: "Delayed over an hour. Poor communication on delay/flight info."
Desventajas: "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"
Ventajas: "I liked the time it took to arrive- the pilot was fast."
Desventajas: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
Ventajas: "Good, entertainment, staff were nice."
Desventajas: "Not much to complain about."
Ventajas: "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Desventajas: "The crew kept waking me up and were rude."
Ventajas: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Ventajas: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Desventajas: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."
Ventajas: "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
Desventajas: "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."
Ventajas: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Desventajas: "Just join its Marco Polo club and see for yourself."
Desventajas: "my luggage didn't go with me"
Ventajas: "Nice flight attendants"
Desventajas: "Terrible customer service"
Ventajas: "Food was very good"
Desventajas: "We did on line check in 1 1/2 days before and couldn't get two seats together"
El vuelo de ida con en A330 fué muy bien, puntual, cómodo y la comida buena. El personal de facturación muy bien. El vuelo de vuelta con el 767 fué muy puntual. Embarque bastante rápido pero la comida muy mejorable y asientos con menos espacio (el 767 es mas pequeño y se nota).
el vuelo salio tarde y por consiguiente llego tarde al destino, lo que nos hizo perder nuestro vuelo de conexión y lo que a la vez provoco que perdiésemos el bus que habíamos cogido en Madrid. Esperamos una amortización
La comida podría mejorar, ofrecer más cosas
Mi maleta llegó destruída el mango que sirve para jalar
Hubo mucho cambio con la hora de salida del vuelo y el personal iba acelerado, tendiendo a ser bordes, como si fuese culpa del pasaje el problema. La comida en este vuelo fue decepcionante como poco. Pedí menú especial y uno de los platos que me sirvieron fue un bagel y mantequilla para untar, nada más. Muy inconsistente la calidad de Delta, porque en el vuelo Amsterdam - Boston fue todo genial
No me asistieron con la silla de ruedas que se solicitó.
No me asistieron con la silla de rueda que se solicitó
Todo bien, tripulación genial, muy amable
Muy buena tripulación atenta y servicial, buen entrenamiento.
Buena aerolínea con todo funcionando y buena atencion.
Super excelente yo no los cambio por ninguna aerolínea
Yo creo que todo esta bien buen servicio amable
deberían tener más opciones en los snacks que brindan
La peor experiencia de mi vida volando. Suspendieron y reprogramaron la ida y la vuelta. La atención a bordo pésima.
Desventajas: "Estuvo bien porque fue un viaje corto, gracias."
Desventajas: "Recomiendo Delta y la página de Kayak es buena y segura.. fue un excelente viaje, gracias."
Ventajas: "La tripulación fue muy amable, asientos confortables, un vuelo en general tranquilo"
Desventajas: "Para mi todo bien"
Ventajas: "Excelente trato, la mejor línea aérea"
Ventajas: "todos muy amables"
Desventajas: "Puntualidad y responsabilidad"
Desventajas: "Tener un piloto para el vuelo"
Ventajas: "Me gustó la comida y la calidad del servicio"
Desventajas: "estuvo en general muy buen servicio. Hacia mucho frío y la comodidad no fue la mejor en cuanto al momento de dormir"
Ventajas: "No me gusto nada. El vuelo se retrasó. Perdimos la conexión. Nos dieron abordaje en Aeroméxico y Aeroméxico no nos dejó subir. Nadie se hacía responsable. Terrible todo. Un vuelo que salía a las 11 am de las vegas y llegaba a las 7 a México se convirtió hasta la una de la mañana. Terrible trato de"
Ventajas: "Tripulación buena .."
Desventajas: "Me cancelaron como 5 veces mi vuelo de JFK a Buffalo Nueva York... pase más de dos noches esperando en el aeropuerto y no me quisieron proporcionar una habitación de algún hotel o algo para por lo menos tomar un baño..."
Ventajas: "Muy puntual"
Desventajas: "En tierra en NY, muevan más autobuses."
Desventajas: "Todo perfecto"
Desventajas: "Por poco pierdo la conexión."
Desventajas: "Material para entretenimiento"
Desventajas: "Muy costoso el precio del equipaje. Casi 500$ por 2 maletas. El costo del vuelo a Madrid."
Ventajas: "La tripulación es la mejor."
Desventajas: "Todo muy bien"
Ventajas: "El vuelo fue de delta pero estaba operado por Aeroméxico. El personal de ambas líneas muy grosero. En especial una señorita de Aeroméxico llamada Yadira Díaz que tenía un distintivo de entrevistador literalmente me dijo que le hiciera como quisiera que ella no me iba a atender."
Desventajas: "Ambas aerolíneas (Delta y Aeroméxico) tienen que capacitar a su personal"
Desventajas: "Desastrosa atencion y asiento. Solicite que me den uno junto a mi esposa y me cambiaron a otro al fondo de tamanio menor que el usual y al lado una persona obesa que ocupaba la mitad de ese asiento. La persona que recibio nuestro equipaje nos hizo cambiar cosas de las maletas por un exceso de 0,5 kg"
Ventajas: "La tripulacion bien. El espacio reducido."
Desventajas: "Mal señalizado el abordaje en ezeiza, teniendo pantallas que todos podemos mirar, en lugar de anunciar por las mismas el orden de ingreso, no, andaban con cartelitos de carton que apenas se veían y una señora diciendo donde era cada fila, un desastre."
Ventajas: "La tripulación"
Desventajas: "Control de maletas de cabina"
Ventajas: "Han mejorado mucho la calidad del servicio especialmente respecto a la comida y el entretenimiento a bordo. Estéticamente se ha renovado suficiente. El.avion bastante nuevo."
Desventajas: "La comodidad de Economy es escasa. Es difícil descansar un vuelo nocturno en esos asientos."
Desventajas: "A mi no me gusta la distancia para reclamar la maletas, la television no fuàncionaba"
Ventajas: "La atención fue muy buena, los asientos son muy cómodos el servicio de entretenimiento, cuentan con una entrada de audífonos y salida usb para cargar tu teléfono mientras viajas.el wifi en la nave son un plus."
Desventajas: "Pague un upgrade a un mejor lugar y Mi asiento se regresaba a la posición original solo el cual tenía que que estar acomodándolo , a pesar de que el personal me comentó que era una nave nueva."
Ventajas: "Great experience, the service was the best part."
Ventajas: "LA puntualidad para abordar y despegar"
Desventajas: "Su personal no es muy amable"
Desventajas: "Lo que no me gusto que al momento de llegar a Atlanta si le dieron una silla de ruedas pero no hubo quien la llevara a la salida!!!!"
Ventajas: "El vuelo de Deltavse demoró casi 2 hs. Nadie del personal quiso ayudarme para evitar perder la conexión en JFK, porque no había comprado el billete con Delta. Perdón el vuelo, me costó dinero. Delta es una empresa de pésimo servicio"
Desventajas: "No hubo comida como servicio"