canceled flight that is still a current charge on my credit card, I will be disputing this charge from japan airlines
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Ventajas: "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
Desventajas: "Many movies were old"
Ventajas: "Typical JAL, nearly everything was fantastic."
Desventajas: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Ventajas: "Lots of Leg room"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Desventajas: "Cancelled flight"
Ventajas: "Good space between seats. Cleanest of the restroom. Nice crew service"
Ventajas: "Loved the food. Cabin attendants were very friendly, polite and helpful."
Ventajas: "Best customer service"
Ventajas: "Service was exquisite."
Desventajas: "No complaints."
Ventajas: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Ventajas: "Excellent entertainment and the crews attention made me fell welcomed."
Ventajas: "Customer service was really good"
Desventajas: "The food always makes it hard to eat anything the next day."
Ventajas: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Desventajas: "Too long and no rest."
Ventajas: "The crew Service"
Ventajas: "Each seat had their own screens, and there was a small footrest available for each seat."
Desventajas: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Ventajas: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Desventajas: "The horrible JET LAG I have now lol."
Ventajas: "Everyone is polite, helpful, and the flight was quite pleasant."
Desventajas: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
Ventajas: "Great service! Also, the food and beer that came with my flight was awesome."
Ventajas: "The seats were very comfortable, the staff were friendly"
Desventajas: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Ventajas: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Ventajas: "The airplane and all"
Desventajas: "A little bit in the sakura lounge"
Ventajas: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Desventajas: "Seats are too small for tall travelers."
Ventajas: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Ventajas: "The crew were all exceptionally pleasant, helpful."
Desventajas: "I didn't care at all for the food."
Ventajas: "Flight attendants and ticket agents were very nice and helpful."
Ventajas: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Ventajas: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Desventajas: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Ventajas: "very friendly and very helpful from checkin in to departing"
Desventajas: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Ventajas: "The excellent service and courteous staff."
Desventajas: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Ventajas: "The main entree was excellent."
Ventajas: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Desventajas: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
Ventajas: "The Japanese flight attentants were excellent. Entertainment was excellent"
Desventajas: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Ventajas: "Best and consistent service."
Ventajas: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Ventajas: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Desventajas: "There was nothing I didn't like about this airlines."
Ventajas: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Ventajas: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Desventajas: "Could not enjoy the music and NHK news on the plane."
Ventajas: "Amazing service"
Ventajas: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Ventajas: "Customer service was awesome and the food was good"
Ventajas: "excellent seat space and excellent in-flight service."
Ventajas: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Desventajas: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Ventajas: "All fine, no complaints."
Desventajas: "Up date movies."
Ventajas: "Crew was great food was great flight was safe"
Desventajas: "More room"
Desventajas: "Seat lacked good padding, very uncomfortable for 12 hour flight"
Ventajas: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Ventajas: "The seat is comfortable."
Desventajas: "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
Ventajas: "The crew was amazing and accommodating as we had an infant."
Desventajas: "Entertainment was subpar."
Ventajas: "Great service. Clean plane, good seating"
Ventajas: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Desventajas: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Ventajas: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Desventajas: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Ventajas: "great service. my kids loved the special treatment!"
Desventajas: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Ventajas: "Flight attendants are pretty and nice."
Ventajas: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ventajas: "Very roomie and friendly service"
Ventajas: "All was well as usually except..."
Desventajas: "Late departure because some baggage was late to arrive and our descent was unorthodox. We passed our route did a u-turn then did a lot of adjusting (left and right plus up and down) to line up for arrival."
Ventajas: "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
Ventajas: "Overall flight was awesome"
Desventajas: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Ventajas: "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
Desventajas: "I wish the flight was 2 hours longer so I could sleep more on the plane."
Ventajas: "Staff was very warm and accommodating. Flight was smooth"
Ventajas: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Ventajas: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Ventajas: "Friendly staff"
Ventajas: "I love it."
Desventajas: "Delayed for 2 hours. Otherwise staff and service was good"
Ventajas: "Great service"
Ventajas: "Food, service"
Ventajas: "The staff was friendly and helpful"
Desventajas: "There wasnt anything that i didnt like"
Ventajas: "great staff... treat you like a king"
Ventajas: "The service and entertainment"
Desventajas: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Ventajas: "Crew helpful"
Desventajas: "Food tasteless"
Ventajas: "Outstanding customer service! We will fly Korean Air again!"
Desventajas: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Ventajas: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Desventajas: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ventajas: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Desventajas: "Nothing comes to mind."
Ventajas: "Everything went very smooth and easy! The ride was relaxing and went great!"
Ventajas: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Desventajas: "I had to wake up so person behind me could eat."
Ventajas: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Desventajas: "The Entertainment selection on a long flight is limited!"
Ventajas: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Desventajas: "There wasn't anything that I didn't like."
Ventajas: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Desventajas: "Slight delay in departure"
Ventajas: "Comfortable seats, good meals"
Desventajas: "Can't book seat ahead of check in."
Ventajas: "The selection of fellow PAX, the cabin staff"
Desventajas: "Concorde was better"
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Customer service was fantastic! They had even found my wife's Ray-Bans from the previous flight and saved them for us 2 weeks later when we flew back. Top notch airline!"
Ventajas: "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
Desventajas: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Ventajas: "Crew knew that I had a tight connection in Seattle so they moved me to first class for the last 20 min of the flight so that I could de-plane first. There were also representatives waiting in various locations throughout the airport with signs to make sure we made our connecting flights. A rep even met me at my next departure gate to ensure that I had made it!"
Desventajas: "They should show photos of menu like ANA or JAL"
Ventajas: "Crew was really kind and food was delicious !!"
Desventajas: "We were so satisfied with services"
Ventajas: "Nothing special to like but overall I don't have any complaint"
Desventajas: "I wished airline mentioned to me that my neighbor passenger is injured that the person needs special help from crews. I had a little issue to go bathroom and while seated i couldn't moved much freely."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
Ventajas: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Desventajas: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Desventajas: "the seats are not reclined, not comfortable at all"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Seating was fine"
Desventajas: "If flight cost less lol"
Ventajas: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Desventajas: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Ventajas: "Outstanding service as always - ANA rocks!"
Desventajas: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Desventajas: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Desventajas: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Ventajas: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Desventajas: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Ventajas: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Ventajas: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Ventajas: "Staff were amazing."
Desventajas: "Nothing great experience!"
Ventajas: "Take off and landing was smooth. Stewardesses were very helpful."
Ventajas: "Nice comfortable flight at convenient times. Great cabin crew and service."
Desventajas: "Flight attendant didn't mention so well about drink service."
Ventajas: "Service and food were great."
Desventajas: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Aircraft menu and service"
Desventajas: "Aircraft seat pitch"
Ventajas: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Desventajas: "The entertainment is pretty limited , and the food selection is limited for western food."
Ventajas: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Ventajas: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ventajas: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Ventajas: "Staff were very nice. Very fast service as well."
Desventajas: "Seats were a bit uncomfortable"
Ventajas: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Desventajas: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Desventajas: "No opción de español"
Ventajas: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Desventajas: "nothing everything was awesome hope I fly ana again sometime ."
Ventajas: "Love everthing."
Ventajas: "Flight was very good - enjoyed meal and entertainment"
Desventajas: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Ventajas: "stewards very polite"
Desventajas: "seats uncomfortable"
Ventajas: "5 stars around"
Ventajas: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Desventajas: "I can't think of anything to not like. It was a short and easy flight."
Desventajas: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "The flight attendants were very polite and kind."
Desventajas: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Desventajas: "Very hard landing."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Desventajas: "limited movie selections"
Ventajas: "ANA is always prompt, even when there are delays. The flight attendants are always kind and polite."
Desventajas: "Today's flight was delayed and set back arrival by twenty minutes."
Desventajas: "It was very warm on the plane."
Ventajas: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Desventajas: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Ventajas: "Young, pretty, and charming stewardesses. :-)"
Ventajas: "Crew services"
Desventajas: "Seat space, window side, especially foot area no space for my bag and legs"
Ventajas: "Great seats in business class. Lots of privacy. Great service as well."
Desventajas: "American style Food could have been better. Didn't try the Japanese food."
Los asientos son un poco estrechos
Desventajas: "Everything was perfect excellent service by the crew."
Desventajas: "Overall service was good but the equipment used is older. So the LCD screen is too small!! Even my iPad mini has a bigger screen ."
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Great crew, amazing food."
Ventajas: "Crew members were as friendly and helpful as always"
Desventajas: "Being disabled doesn't always mean that you get on and as quickly as you would like. We were the first off in SeaTac, but the last to be taken to Passport control."
Ventajas: "The crew was great, food was great and the seats wider and comfortable !"
Ventajas: "Great services. Seat was good."
Desventajas: "The queue to board could be better."
Ventajas: "Already commented in the Hanoi to Seoul part. Sorry."
Ventajas: "Crew is great and professional"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "I slept like a baby the whole way!"
Desventajas: "I don't care for the food. It upsets my stomache."
Ventajas: "Plane are clean"
Desventajas: "The food is really good"
Ventajas: "The back part of the plane was mostly empty, so I moved to an empty row and was able rto stretch out and rest. The attendants were very nice and polite."
Desventajas: "I wish there were more selections of meals."
Ventajas: "Typical airline"
Desventajas: "The flight was delayed but no one was able to provide a clear answer why. The communication was horrible. 3 hr delay"
Desventajas: "Delayed and stuck inside of air plane for 3 hrs."
Ventajas: "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
Ventajas: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."
Ventajas: "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"
Ventajas: "Great transfer lounge in Inc he on airport"
Ventajas: "Staff as usual Asiana provided superb service."
Desventajas: "other passengers being obnoxious and rude"
Ventajas: "No entertainment at bulk head"
Ventajas: "Overall, even with the turbulence, the overall flight experience was quite good. Seat was decently comfortable, and crew members were helpful."
Desventajas: "The boarding gate was tricky. Boarding at nearby gates was ongoing, so the boarding area was quite crowded, and the waiting line was quite confusing at ICN. The problem was with Hong Kong International Airport. It seems HKIA is experiencing 'traffic jam' very often. It's quite risky for the passenger like me who is expected to have another long journey back home after arriving in HKIA. Should be praying again and again in order to take the AEL and MTR before the service is over around 1 AM."
Ventajas: "Asiana es lo mejor"
Ventajas: "Crew was excellent. Food was great. Would definitely recommend Asiana to my friends and family."
Desventajas: "No charger outlet"
Ventajas: "Food and staff"
Desventajas: "tv screen too small... need upgrade or newer type plane..."
Desventajas: "They left my bags in Korea I had no change of clothes!! Arrived in the morning I was told my bags would show up later on at midnight!! So I missed my flight to an other island totally screwed my vacation!!!"
Ventajas: "They made sure everyone was happy with all service."
Desventajas: "Toilet cleanliness not maintained. Korean food delicious,but the chicken dishes and vegetables accompanying them NOT good."
Ventajas: "Korean food options were very good, crew were courteous, boarding was quick even with full flights and delays."
Desventajas: "Entertainment options extremely lacking. No options to choose films on 12+ hour flight Seats very firm and recline very far, which is a problem for person sitting behind."
Desventajas: "The food is always our problem, bec we r not used to eating Korean food, and by the time they ask us what food we can get? They run out every time they get to us , who , like us who are in the back seats- all is left is Korean food and we have no choice! Please make more food varieties, thank you"
Ventajas: "Service was as expected."
Desventajas: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Ventajas: "Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only."
Desventajas: "Just about everything."
Ventajas: "The leg room is very spacious and the staff are very friendly."
Ventajas: "Great flight attendants"
Desventajas: "These folks never take off on time. Preflight is done way too late...minutes before boarding. Never an apology for late departures. If this is the norm, I think I'll pay a little extra next time."
Ventajas: "No tv, no complimentary water no food no nothing The poorest experience ever"
Desventajas: "This company shouldn't be legally running It's a gigantic scam Didn't even know such a airline even existed"
Ventajas: "The staff are nice and friendly and courteous. Food is pretty good too."
Ventajas: "Crew was super. 2 wonderful hot meals."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The service and experience was excellent"
Desventajas: "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
Ventajas: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Desventajas: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ventajas: "Food is good. Movies are good"
Desventajas: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Ventajas: "The service-oriented and very pleasant attitude of the flight attendants made up for the other inconveniences."
Desventajas: "Suitcase was damaged. Flight was delayed 2 hours. Movie choices were limited--especially for foreign films. Wish there were more international films with English subtitles. However, the flight attendants made up for it by their attentive service."
Ventajas: "The crew was nice"
Desventajas: "Movie selection"
Ventajas: "Service was good."
Desventajas: "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
Ventajas: "Friendly service, Korean meals, accommodation and courtesy for disabled passengers"
Desventajas: "Not enough Korean meals"
Ventajas: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals ."
luggage checked has been ridiculous. it was checked 4 times prior to boarding.
Ventajas: "Flight on time"
Desventajas: "Better food"
Desventajas: "Many changes and mistakes"
Ventajas: "PAL crew, as expected, was good. we arrived sfo ahead of schedule.."
Desventajas: "i think desserts can be improved"
Ventajas: "Very good"
Desventajas: "Not much except the air con which was so freezing ( pls raise the thermostat a little bit"
Ventajas: "excellent check in, they accommodated me despite my late arrival due to traffic from an airport transfer from another terminal"
Ventajas: "The crew was good and professional. Friendly."
Ventajas: "Crew was very caring and service was excellent."
Desventajas: "The security agents at the boarding gate was rude and juvenile. I’m not happy to have to walk on my socks to get my shoes after a hand search. I don’t mind the search; I do mind the lack of assistance in retrieving my hand carry and shoes."
Desventajas: "Outstanding flight to Hawaii."
Ventajas: "On time flight"
Ventajas: "Crew was fine, FOOD HORRIBLE, NO BLANKETS NO ENTERTAINMENT SYSTEM, AND WE WERE 70 MIN LATE AGAIN"
Desventajas: "They are never ontime, over 100 flights in 2 yrs with them and 85 % of time they are delayed and very late, usually 45 min up to 90 min i've flown 245 flights in 3 yrs, the 2nd worst airline I have to deal with,"
Desventajas: "Slow checking and too much time to wait"
Ventajas: "The flight was underbooked so I had a row to myself. That always makes a happy flight."
Ventajas: "Crew and check in were very accommodating to our family with two small children."
Desventajas: "Food served did not have any vegetarian choices."
Ventajas: "Stewards service."
Ventajas: "The flights themselves were good and the crew members were attentive to requests."
Desventajas: "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."
Ventajas: "The disabled services and that the inflight crew pay attention. They're genuinely courteous and kind."
Desventajas: "Food and the seating upholstery (but that's to be expected in economy class)"
Ventajas: "i like the movies selection , dinner meal which was sweet and sour fish ."
Desventajas: "They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option."
Ventajas: "Had to upgrade to sit at the bulkhead area. Seating areas are too tight."
Desventajas: "Sitting near the bathroom smelled very bad."
Ventajas: "Great service Super friendly crew"
Ventajas: "Smiling crew"
Desventajas: "Boarding guidelines shoul be enforced more"
Ventajas: "In-flight entertainment movies"
Desventajas: "Sitting too close to other passenger"
Ventajas: "Everything was on time and quick all"
Desventajas: "All went well"
Ventajas: "The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!"
Desventajas: "One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage."
Ventajas: "Crews were attentive and very helpful. They were all nice and very accommodating. But please add a personal AVOD on your aircrafts. A 10 hour flight is really boring without entertainment system."
Desventajas: "The portion of the food was very little. And they only serve full meal once on a 10-hour flight. Snack was served 1 hour prior to arrival but was not enough as the passengers were starving already."
Ventajas: "Nice crew. Delicious food"
Ventajas: "Overall a very nice flight. Crew was helpful when asked to assist and provide additional beverages."
Desventajas: "Food was pretty awful. Needed more beverage service throughout the flight, just water would have been fine. Shouldn't have to constantly ask for water, the crew should pick up on the need and respond to it."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Smooth journey"
Ventajas: "Getting onboard"
Desventajas: "Being in a cramped seat for 4 hours and I’m 6’2” with disabilities and I can not get no accommodations from your airline"
Ventajas: "The crew was polite and boarding was okay"
Desventajas: "Being in a cramped space for fourteen hours in opinion is torture, they need to give passengers who travel 12 hours more leg room I am 6'2" and being cramp is not good."
Ventajas: "The flght is on time nice plane"
Desventajas: "Why are there so many security lines to go through. Before going to the check in counter there's a security line; at the immigration there's a security line which I believe is required there; then at the gate there's a security line. There are just too many security lines to go through"
Ventajas: "Flight was on time..staff was courteous"
Desventajas: "Good was ok"
Ventajas: "most all the touchdowns are seamless no bouncy on the tarmac. the only thing a bit un nerving is the wind blowing on landing and the rear of the plane swings from side to side"
Desventajas: "sometimes only sometimes, the tea is steeped in a coffee pot ug ug ug change the pot dedicate a pot for tea, perhaps a different color."
Ventajas: "Food, gift pack, in-flight wi-fi based entertainment."
Desventajas: "Seating a little bit cramped in coach."
Ventajas: "Liked the staff, friendly and courteous."
Desventajas: "Ran out of food options at the back of the plane."
Ventajas: "The crew"
Desventajas: "Boarding so bad"
Ventajas: "The ground crew were extremely helpful and friendly. The airport in Manila is not very good, but that's not PA's fault."
Desventajas: "Seats are a bit small and the WIFI both in the aircraft and in the airport was horrible."
Ventajas: "Good service. Comfortable."
Desventajas: "Every flight from Manila to Honolulu was delayed at least 1 hour."
Ventajas: "The in flight meal was very. The cabin crew was friendly and gave good service."
Desventajas: "Legroom could have been better."
Ventajas: "flight attendants service was excellent."
Desventajas: "DELAYED FLIGHT"
Desventajas: "Terrible service Unfriendly staff Couldn't leave the terminal with an 8 hour layover in Manila?!! Terrible terminal (Manila) Two and a half hour delay after boarding the plane without any excuse."
Desventajas: "Everything. 6 hr delay, unhelpful clueless staff, food, comfort of seats, lack of entertainment, crappy terminal in Manila"
Ventajas: "Flight was comfortable"
Desventajas: "Not used to Red-eye flights"
Ventajas: "Direct flight."
Desventajas: "Small seats"
Ventajas: "Philippine Air didn't disappoint, which it has at times because it seems to always be delayed. However, not this time, and the service Philippine Air provides is very good."
Desventajas: "I never heard the airport announce boarding for this flight, but simply saw people slowly begin to head through the gate, so I did likewise. For that matter, Busan's Gimhae airport is third-class at best, IMO. I flew out of Busan once before and the experience was terrible again. Would always recommend travelers take the KTX to Incheon where you'll have more options, probably lower fares and less aggravation."
Desventajas: "1 hr 45 min for check-in!"