El servicio en mesa en el aeropuerto Billy Bishop de Toronto malísimo, solo 3 personas atendiendo y 1 de ellas solo para VIP. Estuvimos en el mismo sitio de la cola durante 40minutos y no nos dejaron embarcar porque ibamos tarde. La chica de la recepción con muy malos modales.
Ventajas: "Everything went as planned."
Desventajas: "USB or power outlets."
Desventajas: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"
Ventajas: "Bunch of crooks gave me the wrong time. Missed my flight"
Desventajas: "Getting correct to information"
Desventajas: "Canceling flights with no notice and rescheduling made me lose a day"
Desventajas: "The same flight leaving an hour and a half after ours left before ours. I don’t understand how exactly that works the gates were directly next to one another."
Ventajas: "Crew was very attentive and pleasant."
Desventajas: "Stop charging for carry on baggage for outside of Canada flights."
Desventajas: "Best check in. Allowed earlier flight for a fee which turned out to be 30 minutes delayed but overall excellent check in and crew. Love porter"
Ventajas: "The crew was very nice, and I love the complimentary craft beer!"
Ventajas: "Snack options, flight attendants"
Desventajas: "Flight was delayed only a few minutes before initial boarding. The inconsistent communication ‘tween screens, loud speaker, & sent to my phone lead me to wait on line to speak to the person at the gate for clarity-when my turn came he did not help me but some pushy other passenger despite my protest"
Ventajas: "3 hours delay"
Desventajas: "Be on time."
Desventajas: "I was caught off guard to find out at time of check-in that I had to pay a substantial amount for carry-on when I had specifically asked for a carry-on not just a personal item when booking my reservation. I ended up paying more than saving where I could gone with another company.VERY DISAPPOINTED"
Ventajas: "Very polite"
Desventajas: "Nothing. This’s my first trip with Porter. Excellent in everything."
Desventajas: "Boarding was confusing"
Desventajas: "Flight was very delayed. We got turned around in flight and then ultimately made it. No apologies from crew or porter."
Ventajas: "Hassle free"
Desventajas: "Since it's a small bombardier the leg space is pretty restricted.. only adjustable for short flights"
Desventajas: "Plane too small and noisy"
Desventajas: "The flight was delayed by 2 hours and I received no notification of this delay. I checked in on the Porter website and provided my email and phone number to notify me of any chances. I took a $100 taxi ride as opposed to the slower $15 train ride thinking the flight was on time. Absolutely not impressed"
Ventajas: "we finally got there"
Desventajas: "first time we flew porter air. flight was one hour late, then connecting porter flight was also late. they ran out of snacks.....................ugh!! we were never told any info as to why flights were late, no announcements at all."
Ventajas: "The flight"
Desventajas: "It was on time for once coming back Toronto"
Ventajas: "I very much enjoyed the ease of traveling on Porter. It was essentially hassle free. It was also a nice change to have a choice of snacks."
Desventajas: "We experienced a turbulent ride which of course was no fault of Porter. There was no entertainment."
Desventajas: "Was late going to NewYork and coming home. We were able to get an early flight which was great. Island Aurpirt is wonderful. Price fantastic!"
Ventajas: "Porter was great, bumped us up to an earlier flight because we had no checked baggage"
Ventajas: "Cheaper than other airlines though the flight attendants are really great"
Desventajas: "Well you get what you pay Small plane, not as confortable seats"
Ventajas: "No issues. Everything took place on time. The staff were very accommodating and patient with the infants on board"
Ventajas: "After taking a chance on an airline I had never heard of, we were pleasantly surprised! Although there was a weather related delay, they accommodated us on an earlier flight."
Desventajas: "The plane was a bit loud"
Ventajas: "Once our plane finally got there the crew and people working the desk were super efficient and concentrated on getting us on our way ASAP."
Desventajas: "We were 6 hours delayed. The weather was bad so it wasn’t anyone’s fault. It just sucked."
Ventajas: "Nice flight attendants, service, and landing!"
Ventajas: "Staff was pleasant"
Desventajas: "Missed the concert I went to see. Total disaster."
Ventajas: "Service was great"
Ventajas: "The flight attendants were nice and pleasant"
Ventajas: "Good service. Thanks"
Ventajas: "I have flown on Porter numerous time but this was the first for my family. They enjoyed the Porter lounge and convenience of flying from the Toronto island right into EWR. We were able to take the NJ Train right to Penn Station (NYC) faster than any taxi."
Ventajas: "Either my mistake or a computer glitch gave me a ticket for an evening flight when I was looking for a morning flight. I was able to avoid switching fees by showing up at the airport for the first flight, and I was able to be seated comfortably. The staff at the check in was very nice and helpful. There is no entertainment so I gave that a one. On the short flight that I was on there was a choice of snacks, I chose almonds, thank you very much for the almonds and beverage. Happy travels, everyone!"
Desventajas: "They wanted me to check my carry on which could easily have fit under the seat in front of me."
Ventajas: "Why would you go any other way? Dependable service, complimentary in-flight wine, the world's best shortbread cookies, breeze through customs and the arrival gate is within walking distance of your hotel."
Desventajas: "Are you kidding?"
Desventajas: "Dirty toilet. Flight before us by Porter got delayed...all flights after also got delayed. ..poor logistics and no proper staffing at Newark airport."
Ventajas: "Cancelled with no reason automatically booked to another flight day later with 6 hour layover. No one to call as they send this out at 11 pm. Original flight was early AM"
Ventajas: "When we went to check in counter we were early enough to get on the flight before ours and we arrived hour and half earlier Make sure your carry on bag is 9kgs or less or you will have to pay to check it"
Desventajas: "Only 1 Agent at check in. Took a while to get through the line. Flight delayed."
Ventajas: "Friendly accommodating crew, always great service"
Desventajas: "Delays - there are always delays with porter"
Ventajas: "I liked the friendliness of the crew. Also I had plenty of leg room & a real surprise was free drinks even on a short flight."
Desventajas: "Each of my flights was late."
Desventajas: "We've been sitting on the ground in Toronto for an hour. When we landed they said no gates were available, which is moronic."
Ventajas: "Friendly, nice"
Desventajas: "Had to wait for luggage"
Desventajas: "Very bumpyyyyyyyyyyy"
Ventajas: "Our 1 hour flight to Toronto City was delayed by 2 hours due to weather issues in Newark, but we got to enjoy the Porter lounge (free drinks and crackers)."
Desventajas: "Seats did not recline at all"
Desventajas: "After my flight with porter airline my souvenirs that were glass were smashed.. I have been on many flights around the states with those exact souvenirs and nothing. I don't think they treat your bags with care at all"
Ventajas: "I was allowed to go on an earlier flight which enabled me to go out to dinner with my husband for his birthday."
Desventajas: "I didn't like the pressurization of the cabin. I find that I have a hard time with my ears pressurizing on Porter flights. I flew earlier in the day with no problem with my ears then I take the Porterr flight and my ears won't clear at all. I feel this type of aircraft doesn't pressurize well."
Para un vuelo tan largo deben mejorar los alimentos, Y cobran por el acceso a internet, lo cual no me gusto porque en la compra del boleto no lo mencionan
Por el precio que pague, es aceptable, pero para un vuelo tan largo deberían mejorar los alimentos.
Creo que es buena la relación costo calidad
La tripulación fue muy amable. El proceso de documentación podría ser más rápido
Las sobrecargó muy amables, pero el abordaje estuvo muy desordenado y los asientos muy rígidos
Desventajas: "Terrible boarding process"
Ventajas: "Crew was friendly and professional."
Ventajas: "All was good, also of note is the flight was not full"
Ventajas: "The staff at WestJet was very accommodating to me."
Desventajas: "Better snack choices"
Ventajas: "The crew did the best they could considering the delays."
Desventajas: "More information on the three-hour delay"
Ventajas: "The pilot got us to Toronto."
Desventajas: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."
Desventajas: "due to weather a pile of flights were cancelled, we had to call West Jet and get re-routed"
Ventajas: "buen avión, y buena actitud de la tripulacion"
Desventajas: "Limpieza en la cabina y baños"
Ventajas: "Flight was only delayed 20 minutes."
Ventajas: "I fly frequently and this is the first time I've travelled with West Jet. The big difference was the staff. Unlikely many airlines the West Jet crew - in flight and the ground crew - were all very friendly, helpful and actually seemed like they enjoyed their jobs. I called West Jet prior to checking in on-line and my call was answered within a minute by a real human who was so helpful. That's the polar opposite of so many airlines like Air Canada."
Desventajas: "The seats are too close together but that's not unique to West Jet. And the in flight crew was so helpful that it makes up for the lack of space."
Ventajas: "The boarding process was very unorganized."
Desventajas: "The 7:30 flight was canceled."
Desventajas: "I miss the wedding party I was the bridesmaid"
Ventajas: "Free beer"
Desventajas: "2.5 hours late"
Desventajas: "The flight was continuously delayed. The crew was not helpful in helping people with connections."
Desventajas: "Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once"
Desventajas: "Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare"
Ventajas: "WE HAVE SPECIAL NEEDS AND THEY WERE VERY HELPFUL TO HELPING USE WITH ARE NEEDS THANKS SO MUCH IT WAS A PLEASURE TO FLY WITH WEST JET CHEERS monica formosa and josephine formosa thankyou to all west jet employees such wonderful kind hearted people"
Ventajas: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Ventajas: "El Buen Servicio"
Desventajas: "Todo muy Bien"
Ventajas: "They delayed the flight by 5 hours but forgot to tell everyone. Customer service dealing with the delays was horrible."
Desventajas: "Terrible service"
Desventajas: "The plugs don't actually charge anything... :-/"
Desventajas: "Los televisores del avión no funcionaban"
Ventajas: "They were quick and efficient"
Ventajas: "Staff are very welcoming and helpful."
Desventajas: "Two worst landings I have experienced. Boarding is always chaotic on Westjet"
Ventajas: "staff very pleasent"
Desventajas: "delays cancelled flights"
Ventajas: "Crew and food"
Desventajas: "No tv and boarding was a mess"
Desventajas: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Ventajas: "Landed safely."
Desventajas: "No communication that flight was cancelled. WiFi didn't work."
Ventajas: "Always friendly"
Desventajas: "No complimentary drink all of a sudden"
Ventajas: "crewmembers were very nice"
Desventajas: "Huge delay with the flight with no explanation"
Ventajas: "The flight was on time, there was enough room for carryons in the overhead bins"
Desventajas: "I did not have any food or use the entertainment options so that’s why I scored them low as I don’t know how good they were."
Ventajas: "I received adequate notification for check in and updates"
Desventajas: "There was a slight delay though we managed to arrive on time"
Ventajas: "Gave me accommodations for the night and rescheduled my flight."
Desventajas: "Misinformed me about where to catch shuttle for the hotel. A representative told me I was to be given a free entrance to the flight lounge for the inconvenience and it was not approved."
Desventajas: "Flight was late to leave"
Ventajas: "Good crew."
Desventajas: "Waiting. But not West Jet:s fault.Winfy in LGA. Snow on the ground in YYZ."
Ventajas: "Very pleasant crew. Complimentary wine was a welcome surprise"
Desventajas: "Not applicable"
Desventajas: "We were delayed by two hours and didn’t take off until 10 m which was a huge inconvenience"
Ventajas: "Seats and the crew"
Desventajas: "Checking in takes a long time"
Ventajas: "En general esta bien"
Desventajas: "No encuentro algo."
Ventajas: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Desventajas: "Everything was great"
Ventajas: "Hilarious crew member. Great Canadian jokes"
Ventajas: "The crew were very helpful but no refreshments because of turbulence. Flight was low so very interesting to be below clouds and just above. Good notice of flight delay in time to stay home for two hours.... thanks!!"
Desventajas: "The flight was two hours late leaving.m Arrival in Toronto was so far from exit and thru customs was very slow... new machines."
Todo excelente y servicio de primera.
Distancia entre pasajeros muy buena con asientos libres entre cada dos. El entretenimiento a bordo nulo. Accesos wifi pero de pago. Toda la comida de pago.
Ventajas: "Lo que me gustó que ma tripulación abrió la puerta trasera para que bajaremos xq estaba muy lleno"
Ventajas: "Vuelo cómodo. Espacio entre sillas suficiente se agradece"
Desventajas: "El premio del tíquets alto."
Ventajas: "Check in was so easy."
Desventajas: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Ventajas: "A lot of seating space. very comfortable."
Desventajas: "You have to pay for wifi."
Ventajas: "On time"
Desventajas: "Charges for everything"
Ventajas: "The crew were fine and the boarding was efficient."
Desventajas: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."
Ventajas: "service was great flight was on time luggage came on time"
Desventajas: "Difficult to find check in at Copenhagen airport"
Ventajas: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Desventajas: "Obviously, no food or water in Economy."
Ventajas: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Desventajas: "Seats itself uncomfortable for long flights. Boarding process could be better."
Desventajas: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."
Desventajas: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."
Ventajas: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Desventajas: "No sabia cuando compre el boleto que esta era una linea aerea de bajo costo. No hay servicio a bordo"
Ventajas: "Muy bueno el sistema de entretenimiento a bordo"
Desventajas: "No sabia que cobraban todas las bebidas"
Desventajas: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Ventajas: "Crew was considerate, friendly and accommodating . Meals were quite nice as flight fare goes. And the variety of films to watch were great. Two thumbs up, SAS !"
Ventajas: "Pleasant and safe flught"
Ventajas: "The crew was so amazing and friendly!!"
Ventajas: "Convenience, timely procedures, comfortable seats, plenty tea or coffee"
Desventajas: "No Entertainment, no snacks included, only tea and coffee"
Desventajas: "Not enough characters to express my disappointment."
Ventajas: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."
Ventajas: "Transfer desk was remote but once found, staff was very good"
Desventajas: "Haven't made it yet due to late flight/missed connection"
Ventajas: "Power plugs at all seats"
Desventajas: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"
Ventajas: "It was a normal flight, only a few hours long. The crew was very nice."
Desventajas: "Once again, just some leg, and arm space issues but that's to be expected."
Ventajas: "Safe departure, flight and landing."
Desventajas: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Ventajas: "Entire crew very attentive!! We ate like Kings!"
Desventajas: "Long layover in Newark! My fault for not noticing when I booked it!"
Desventajas: "Un poco viejo el avión"
Ventajas: "Comfy seats. Good good service. Great video options."
Desventajas: "SAS staff seems sort of cold and cranky."
Desventajas: "This flight never happened"
Ventajas: "Late delay and no service from flight staff"
Desventajas: "Not water for children."
Desventajas: "Unexpected 70 euro baggage fee that I had no way to add online."
Ventajas: "Movie selection"
Desventajas: "The flight attendants were rude. Not once was water offered. Only one drink cart for >8 flight."
Desventajas: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."
Ventajas: "Good choice of movies."
Desventajas: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Ventajas: "Igual a todas las aerolíneas regulares"
Desventajas: "Que sea una aerolínea promedio, sin valor añadido"
Ventajas: "The extra leg room I paid for."
Desventajas: "The cost to change my flight"
Ventajas: "Easy boarding"
Desventajas: "No food option, Drinks are not free(international flight), no toilet paper"
Ventajas: "Comfy and good movies!"
Desventajas: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Ventajas: "Direct flight"
Desventajas: "Small seats"
Desventajas: "Not enough room to work on laptop."
Ventajas: "The crew was very professional, upbeat, and helpful. The newer seats allow for more legroom, and the selection of a wide variety of on-demand movies."
Desventajas: "The inability to easily view and choose a special meal is a recurrent issue with SAS - even when contacting the airline directly to rectify this issue, the ball was dropped on the return flight, and the crew scrambled to find a replacement meal. On-line boarding continues to be an issue for Green Card holders returning to the US - why not explain that one cannot pre-print boarding passes and instead must go to boarding pass issues-line as soon as one enters the airport."
Ventajas: "same as above"
Ventajas: "Checking was simple . The waiting area was comfortable. The flight seats were convenient, and we arrived early."
Servicio de alimentos incluidos en coste del vuelo y entretenimiento en las pantallas del avión.
Desventajas: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."
Ventajas: "Staff was great"
Desventajas: "There should be a choice of Halal meal also, while booking the seat"
Desventajas: "Check in slow."
Ventajas: "Crew was great!"
Ventajas: "Tripulación amable"
Desventajas: "Comida, algún regalito para los niños, no cobrar las cervezas, x lo menos una x el retraso, vino para comer"
Desventajas: "El embarque un desastre"
Desventajas: "Reclining seats"
Ventajas: "Quick boarding, kind crew"
Desventajas: "All food and drinks for a cost. I had to run to make it to my gate which was quite a distance and a shuttle ride away."
Ventajas: "Crew was very nice. Food was ok."
Desventajas: "Seats were not very comfortable."
Ventajas: "Overall everything went better than expected. Flew Aer Lingus from East Coast through Dublin to Rome. Making the connection in Dublin was the easiest connection I’ve ever made and I fly multiple times every month. I would fly Aer Lingus to Europe again for sure."
Desventajas: "We did not get to select the seats. I did get an extremely low priced fare so I was prepared. The seats were in the very back of the plane from Dublin to Rome even though there were many seats open throughout the plane. I couldn’t figure out how to purchase upgrades using the app."
Ventajas: "Low price via broker"
Desventajas: "Because I booked through a broker and saved hundred$ I couldn't bid for an upgrade or use points to upgrade. Also transfer to international (Terminal 3 to 5) at O'Hare is awful especially because you have to go through security again."
Desventajas: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"
Ventajas: "Liked the logistics from the European side for connecting flights, the airplane, crew, and entertainment."
Desventajas: "Uncomfortable seat"
Desventajas: "My flight from the US to Dublin was delayed by 3.5 hours because the original inbound plane broke down and they sent a smaller replacement. Then they could not locate a crew."
Ventajas: "Excellent price and great service"
Desventajas: "Not a lot of legroom"
Ventajas: "Flight was ok."
Desventajas: "No free food or drink service."
Ventajas: "The crew was very pleasant. The food was actually good! The flight was exactly on time! And they didn’t loose my luggage! It was perfect"
Desventajas: "The chairs are so uncomfortable!"
Ventajas: "Los retrasos en los dos vuelos ida y vuelta, deberían compensar de alguna forma el incumplimiento de los horarios."
Desventajas: "Deberían dar algún snack ya que el precio no es barato para no poder darlo. No lo recomiendo"
Ventajas: "I got from point a to point b just fine"
Desventajas: "It was very cold on the flight, the boarding process could be more organized, nothing complementary."
Ventajas: "It landed early"
Desventajas: "After dinner, seat belt sign was on for the rest of flight. They didn't want anyone to use the bathroom...for over 4 hours. There was really no turbulence. Basically it seemed to be a reason to not provide service and trap people in their seats. You also had to pay for alcohol. Worst international flight I ever had in terms of customer service"
Desventajas: "Free-for-all boarding was less than ideal. Boarding by seat rows as on Boston to Dublin flight would have been better."
Ventajas: "The flight crew arranged for assistance at the arriving airport."
Desventajas: "The staff at EWR took the wheelchair that I was in and told me that someone would be along with another one. One never arrived. I went to the desk when boarding began. I requested a wheelchair and I was told that I could walk down the ramp without assistance by one of the boarding staff. I was able to but with great pain and much energy. If it had not been for the crew of the flight I probably would never fly on Aer Lingus again."
Ventajas: "Dublin airport is cold. Security between plane in correspondance area to crowded and unnecessary."
Desventajas: "The good part was that I paid for what i received. So anyway why do I complain."
Desventajas: "It was like squeezing everyone into a cattle truck and airport crew double book seats of a few passengers on a full flight so there was confusion on board"
Ventajas: "The shepherds pie was excellent !"
Desventajas: "The seat cushion was worn out and lumpy"
Ventajas: "El vuelo salió 40 minutos tarde"
Desventajas: "Asientos normales"
Ventajas: "Crew was efficient"
Desventajas: "Seats were cramped , my bottom was numb , sound on tv terrible, food was pleasant crew efficient and professional"
Ventajas: "Flight and service was fine - food was probably better than average in coach."
Desventajas: "I have come to expect charging outlet for devices - this aircraft had none. Entertainment consisted of a few older movies - no newer releases."
Desventajas: "First of all, they were not able to locate my reservations even after I showed them the e ticket. I had to be on call with Etihad for 1 hour to figure out my reservation. I had a small 7-year-old son with me and we were at the airport from one day. Since my other flight got cancelled I ended up boarding taking Etihad. I was first in the line at the check-in counter and ended up boarding at the end with all the hassle. I requested the vegetarian food twice and confirmed it while the reservation, but still didn't get the food. My son and myself were hungry for few hours. The crew was not very supportive to accommodate any food."
Ventajas: "Everything was good overall."
Desventajas: "Seats got a little uncomfortable after a while."
Desventajas: "I made my reservations for British Airways and the flight was by Aer Lingus."
Desventajas: "Did not likevthe fact that beer and wine was not included on a trans Atlantic flight."
Ventajas: "The staff were so, so helpful and made sure we were all as comfortable as possible. I liked all the snacks and drinks and the no charge for checked bags. (A big help after a long trip and short on $!) And the best part? They dealt with U.S customs before we left Dublin so that we didn't have to deal with the long lines in Boston. So grateful!!!"
Desventajas: "My entertainment screen froze every time I tried to play a game, had to reset a few times before I gave up."
Ventajas: "Got Shuffled off by British Airways onto them the seats were good and the plane was new model"
Desventajas: "Staff did not know how to behave when asking you a question, seemed upset and your comfort was none of there concern."
Ventajas: "Constant attention to comfort"
Desventajas: "Not even free water"
Desventajas: "We arrived at Dublin airport two hours before our flight--as instructed--and had to enter an enormous line. Finally, we were instructed to leave the line after almost an hour and a half and were then informed that our tickets had been sold to someone else (we were bumped!). Aer Lingus tried to "normalize" this by explaining that they always "overbook" by 10%. How irresponsible! Instead of arriving in Paris at 4:30 PM (a direct flight) we had to take a flight to London and then to Paris and arrived at 11 PM exhausted (the bus service to Paris had closed down and we had to take a taxi). We will never fly Aer Lingus again. Aer Lingus created the long line to create this very situation!"
Desventajas: "Smell the smoke from outside while boarding or landing. Pay for wine Luggage allowance, NO PERSONAL bag?? Movies not so many options"
Ventajas: "The flight was so short that the food and entertainment part of this survey are. It applicable. They did serve food for purchase though and they had some good choices"
Desventajas: "In the US we board by row numbers. With Aer Lingus, the boarding was weird & illogical."
Desventajas: "I remember Aer Lingus being a quality airline that treated passengers well. Now charging for tea and water, and exorbitant fees for bags? Felt like Ryanair. If I want to feel like bottom of the barrel I'll just take them next time!"
Desventajas: "No free snacks or drinks. I expected at least water and a small snack."
Desventajas: "The flight was cancelled"
Ventajas: "Crew was friendly"
Desventajas: "No entertainment and no snack I don't believe"
Ventajas: "Entertainment would have been great.. if my screen didn't keep blanking out."
Desventajas: "They ran out of Sheppard's pie!!"
Ventajas: "This was the first time I've flown Aer Lingus... and it won't be the last!! Great experience!!"
Puntualidad Atención personal
No pude realizar el vuelo por ser con conexión y al ir el primer vuelo con retraso no llegar a tiempo y se perdió.
No pude realizar el vuelo por ser con conexión y perder el vuelo por ir con retraso.
Ventajas: "dañaron mis maletas, no me pagaron a pesar de que hice un reclamo"
Desventajas: "Dañan las maletas y no se hacen responsables"
Ventajas: "La tripulación me atendió muy bien"
Desventajas: "La comida"
Ventajas: "La tripulación fue genial!!"
Desventajas: "La comida debe mejorarse (no en cantidad sino en calidad),"
Desventajas: "La falta de informacion en el aeropuerto es nula. Han cambiado 5 veces la hora de salida y hasta que no llevaba 2 horas de retraso no ha aparecido nadie en el mostrador de embarque. Y luego han cambiado 3 veces la puerta de embarque"
Desventajas: "Revisar los asientos. El mio no se reclinaba"
Ventajas: "Me devolvieron"
Desventajas: "Dando consulta de los requisitos"
Ventajas: "La tripulación"
Desventajas: "La espera en el abordaje"
Ventajas: "Comida aceptable"
Desventajas: "Que la aerolínea no cobre el equipaje a chequear, es ilógico realizar un viaje a otro continente por más de 20 días y llevar solo un equipaje de mano"
Ventajas: "Tripulación agradable"
Desventajas: "No hay nada que hacer. No se puede escuchar o ver películas"
Ventajas: "La tripulación muy amable"
Desventajas: "Cancelaron el vuelo y mo dieron explicaciones"
Ventajas: "El vuelo estuvo puntual"
Desventajas: "Entretenimiento y orden al subir al avión"
Ventajas: "La tripulación tenia mal trato, el abordaje nos tuvieron 40 minutos haciendo cola skn poder ingresar en vez de que nos llamen cuando tengamos que pasar."
Desventajas: "Llevabamos libres los 3 asientos de delante, se cambio un adolescente al que la tripulación trataba como un rey, perjudicandonos ya que levantaron los reposabrazos de los asientos para que fuera tumbado impidiendonos a nosotros la ya dificil movilidad durante el vuelo de mas 11 horas."
Desventajas: "Puntualidad, el vuelo ha salido dos horas tarde"
Ventajas: "El personal del avión"
Desventajas: "Espacio asientos"
Ventajas: "La puntualidad."
Desventajas: "En este vuelo todo fue perfecto, desde el embarque hasta la salida del avión."
Ventajas: "Servicio a bordo impecable"
Desventajas: "Mejorar cartelera de películas"
Ventajas: "Tiempos y la atención personal."
Desventajas: "Tener asiento en pasillo o ventana, pero no enmedio"
Desventajas: "El snack abordo. Eran de gustos muy fuertes y cosas que no suele gustar al público en general"
Ventajas: "Excelente todo"
Desventajas: "La app de airfrance play nunca funciono"
Ventajas: "La comodidad de los asientos es increíble aún siendo un vuelo low cost"
Desventajas: "Tanto a la ida como al regreso ese tramo fue con AirEuropa y el personal en aeropuerto no tienen la amabilidad correspondiente. En la idea me tocó problemas con uno de ellos y en el regreso vi que otros pasajeros les ocurrió lo mismo. Ni siquiera muestran sus nombres."
Ventajas: "El vuelo definitivo fue puntual"
Desventajas: "El viaje fue por Joon, el vuelo inicial fue cancelado ya en sala. Nos respondieron con la reprogramación. Debieron notificar a tiempo la cancelación, creo que hubiese sido menos difícil, ya que nos tocó salir de sala para volver a los mostradores."
Ventajas: "Personal agradable"
Desventajas: "En Florencia faltan las mangas para subir al avión"
Ventajas: "atencion muy buena, muy amable"
Desventajas: "no hay entretinimiento a bordo"
Ventajas: "Excelente trato"
Desventajas: "Todo excelente"
Ventajas: "Excelente trato"
Desventajas: "Todo bien"
Ventajas: "Vuelo a tiempo"
Ventajas: "Vuelo a tiempo"
Desventajas: "Una aerolínea que uno confía por su nombre , me decepcionó , no llegaron las maletas a Bogota y tuve que esperar a que las mandaran al otro día y fuera de eso el servicio al cliente con respuestas evasivas y no resolutivas . Es un pesar"
Ventajas: "Al ser un vuelo de escala no tuver que recojer la valija, eso es bueno"
Desventajas: "Muy malo el abordaje, ya que se abordaba a dos vuelos distintos en el mismo mostrador, y esto hizo confundir a toda la gente, y a agruparse muchas personas en el sector. La mayoria extranjeros, de habla hispana o asiaticos quienes no entendiamos nada de lo que nos explicaba el personal"
Ventajas: "Todo excelente, desde la rapidez del check in, la tripulacion siempre sonriente y atenta a cualquier eventualidad, el entretenamiento a bordo muy bueno, y la comida deliciosa! Desearia volver a volar con uds!"
Desventajas: "Nada malo que decir! Excelente todo! Muchas gracias!"
Ventajas: "Excelente todo, desde abordaje, pasando por gente de la tripulacion muy amable y sonriente todo el tiempo, hasta la entregas de valijas en cinta muy rapida..Volveria a elegirlos sin dudas!"
Desventajas: "Todo estuvo muy bien esta vez"
Ventajas: "El personal de a bordo, el diseño del asiento y disposicion en clase business."
Desventajas: "Avion que parece ser de muchos años, poca insonorizacion y se nota la edad a pesar de que la clase business ha tenido un update de diseño."
Ventajas: "El personal de a bordo"
Desventajas: "Abordaje mal organizado, business no tiene ninguna prioridad en la practica."
Ventajas: "Amabilidad del personal"
Desventajas: "Retraso, no todo lo que decian en frances lo decian en ingles, no pude inclinar el asiento en una oportunidad por que iba una bebe"
Ventajas: "Excelente el espacio entre asientos y un servicio de lunch que no esperaba, ya que el trayecto era corto. Personal de abordo atento."
Desventajas: "Lo único que ví desprolijo el abordaje. Lo habilitaron y después hicieron esperar en la manga unos 10 minutos."
Ventajas: "Las reservas mediante KAYAK excelente. Tenía algo de preocupación pero todo salió de maravilla"
Desventajas: "No se si había entretenimiento. Es vuelo casi interno. Solo agua, gaseosas, cafe instantaneo y te."
Ventajas: "Me gustó que dieran helados para refrescarnos"
Desventajas: "Mi pantalla de entretenimiento no funcionaba"
Ventajas: "Viaje casi perfecto"
Ventajas: "Vuelo a la hora personal atento"
Desventajas: "Todo correcto y muy cómodo"
Ventajas: "Vuelo a la hora personal atento"
Desventajas: "Todo correcto y muy cómodo"
Desventajas: "Se retrasó. Teníamos conexión con Buquebus y nadie nos daba respuesta. Además, nos rompieron una maleta."
Ventajas: "Vuelo horrible, retraso sin explicacion alguna Patetico"
Ventajas: "Everything was great, food, service, flight."
Ventajas: "La atención del personal de a bordo y el que atendió en Ezeiza por que no arribó el equipaje despachado por dificultades en la conexión"
Desventajas: "La comida"