El servicio en mesa en el aeropuerto Billy Bishop de Toronto malísimo, solo 3 personas atendiendo y 1 de ellas solo para VIP. Estuvimos en el mismo sitio de la cola durante 40minutos y no nos dejaron embarcar porque ibamos tarde. La chica de la recepción con muy malos modales.
Ventajas: "Everything went as planned."
Desventajas: "USB or power outlets."
Desventajas: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"
Ventajas: "Bunch of crooks gave me the wrong time. Missed my flight"
Desventajas: "Getting correct to information"
Desventajas: "Canceling flights with no notice and rescheduling made me lose a day"
Desventajas: "The same flight leaving an hour and a half after ours left before ours. I don’t understand how exactly that works the gates were directly next to one another."
Ventajas: "Crew was very attentive and pleasant."
Desventajas: "Stop charging for carry on baggage for outside of Canada flights."
Desventajas: "Best check in. Allowed earlier flight for a fee which turned out to be 30 minutes delayed but overall excellent check in and crew. Love porter"
Ventajas: "The crew was very nice, and I love the complimentary craft beer!"
Ventajas: "Snack options, flight attendants"
Desventajas: "Flight was delayed only a few minutes before initial boarding. The inconsistent communication ‘tween screens, loud speaker, & sent to my phone lead me to wait on line to speak to the person at the gate for clarity-when my turn came he did not help me but some pushy other passenger despite my protest"
Ventajas: "3 hours delay"
Desventajas: "Be on time."
Desventajas: "I was caught off guard to find out at time of check-in that I had to pay a substantial amount for carry-on when I had specifically asked for a carry-on not just a personal item when booking my reservation. I ended up paying more than saving where I could gone with another company.VERY DISAPPOINTED"
Ventajas: "Very polite"
Desventajas: "Nothing. This’s my first trip with Porter. Excellent in everything."
Desventajas: "Boarding was confusing"
Desventajas: "Flight was very delayed. We got turned around in flight and then ultimately made it. No apologies from crew or porter."
Ventajas: "Hassle free"
Desventajas: "Since it's a small bombardier the leg space is pretty restricted.. only adjustable for short flights"
Desventajas: "Plane too small and noisy"
Desventajas: "The flight was delayed by 2 hours and I received no notification of this delay. I checked in on the Porter website and provided my email and phone number to notify me of any chances. I took a $100 taxi ride as opposed to the slower $15 train ride thinking the flight was on time. Absolutely not impressed"
Ventajas: "we finally got there"
Desventajas: "first time we flew porter air. flight was one hour late, then connecting porter flight was also late. they ran out of snacks.....................ugh!! we were never told any info as to why flights were late, no announcements at all."
Ventajas: "The flight"
Desventajas: "It was on time for once coming back Toronto"
Ventajas: "I very much enjoyed the ease of traveling on Porter. It was essentially hassle free. It was also a nice change to have a choice of snacks."
Desventajas: "We experienced a turbulent ride which of course was no fault of Porter. There was no entertainment."
Ventajas: "Airport"
Desventajas: "Was late going to NewYork and coming home. We were able to get an early flight which was great. Island Aurpirt is wonderful. Price fantastic!"
Ventajas: "Porter was great, bumped us up to an earlier flight because we had no checked baggage"
Ventajas: "Cheaper than other airlines though the flight attendants are really great"
Desventajas: "Well you get what you pay Small plane, not as confortable seats"
Ventajas: "No issues. Everything took place on time. The staff were very accommodating and patient with the infants on board"
Ventajas: "After taking a chance on an airline I had never heard of, we were pleasantly surprised! Although there was a weather related delay, they accommodated us on an earlier flight."
Desventajas: "The plane was a bit loud"
Ventajas: "Once our plane finally got there the crew and people working the desk were super efficient and concentrated on getting us on our way ASAP."
Desventajas: "We were 6 hours delayed. The weather was bad so it wasn’t anyone’s fault. It just sucked."
Ventajas: "Nice flight attendants, service, and landing!"
Ventajas: "Staff was pleasant"
Desventajas: "Missed the concert I went to see. Total disaster."
Ventajas: "Service was great"
Ventajas: "The flight attendants were nice and pleasant"
Ventajas: "Good service. Thanks"
Ventajas: "I have flown on Porter numerous time but this was the first for my family. They enjoyed the Porter lounge and convenience of flying from the Toronto island right into EWR. We were able to take the NJ Train right to Penn Station (NYC) faster than any taxi."
Ventajas: "Either my mistake or a computer glitch gave me a ticket for an evening flight when I was looking for a morning flight. I was able to avoid switching fees by showing up at the airport for the first flight, and I was able to be seated comfortably. The staff at the check in was very nice and helpful. There is no entertainment so I gave that a one. On the short flight that I was on there was a choice of snacks, I chose almonds, thank you very much for the almonds and beverage. Happy travels, everyone!"
Desventajas: "They wanted me to check my carry on which could easily have fit under the seat in front of me."
Ventajas: "Why would you go any other way? Dependable service, complimentary in-flight wine, the world's best shortbread cookies, breeze through customs and the arrival gate is within walking distance of your hotel."
Desventajas: "Are you kidding?"
Desventajas: "Dirty toilet. Flight before us by Porter got delayed...all flights after also got delayed. ..poor logistics and no proper staffing at Newark airport."
Ventajas: "Cancelled with no reason automatically booked to another flight day later with 6 hour layover. No one to call as they send this out at 11 pm. Original flight was early AM"
Ventajas: "When we went to check in counter we were early enough to get on the flight before ours and we arrived hour and half earlier Make sure your carry on bag is 9kgs or less or you will have to pay to check it"
Desventajas: "Only 1 Agent at check in. Took a while to get through the line. Flight delayed."
Ventajas: "Friendly accommodating crew, always great service"
Desventajas: "Delays - there are always delays with porter"
Ventajas: "I liked the friendliness of the crew. Also I had plenty of leg room & a real surprise was free drinks even on a short flight."
Desventajas: "Each of my flights was late."
Desventajas: "We've been sitting on the ground in Toronto for an hour. When we landed they said no gates were available, which is moronic."
Ventajas: "Friendly, nice"
Desventajas: "Had to wait for luggage"
Desventajas: "Very bumpyyyyyyyyyyy"
Ventajas: "Our 1 hour flight to Toronto City was delayed by 2 hours due to weather issues in Newark, but we got to enjoy the Porter lounge (free drinks and crackers)."
Desventajas: "Seats did not recline at all"
Desventajas: "After my flight with porter airline my souvenirs that were glass were smashed.. I have been on many flights around the states with those exact souvenirs and nothing. I don't think they treat your bags with care at all"
Ventajas: "I was allowed to go on an earlier flight which enabled me to go out to dinner with my husband for his birthday."
Desventajas: "I didn't like the pressurization of the cabin. I find that I have a hard time with my ears pressurizing on Porter flights. I flew earlier in the day with no problem with my ears then I take the Porterr flight and my ears won't clear at all. I feel this type of aircraft doesn't pressurize well."
Todo excelente y servicio de primera.
Distancia entre pasajeros muy buena con asientos libres entre cada dos. El entretenimiento a bordo nulo. Accesos wifi pero de pago. Toda la comida de pago.
Ventajas: "Amazing crew, fast boarding."
Desventajas: "Uninspired food. I was served the same meals 30 years ago."
Ventajas: "Lo que me gustó que ma tripulación abrió la puerta trasera para que bajaremos xq estaba muy lleno"
Ventajas: "Vuelo cómodo. Espacio entre sillas suficiente se agradece"
Desventajas: "El premio del tíquets alto."
Ventajas: "A lot of seating space. very comfortable."
Desventajas: "You have to pay for wifi."
Ventajas: "The movie section and food were very good"
Desventajas: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Ventajas: "My flight has been cancelled"
Ventajas: "All good."
Desventajas: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Ventajas: "Great food and service as always"
Ventajas: "food wqs decent entertainment options were also good."
Desventajas: "nothing to complain about except leg space"
Ventajas: "The airplane clean ,Food good etc."
Ventajas: "Efficient and on-time service."
Desventajas: "Tiny seats that are inappropriate for international travel."
Ventajas: "Food good. Crew very nice."
Desventajas: "Seats very uncomfortable."
Ventajas: "That we had a bottle water"
Ventajas: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Desventajas: "Legroom."
Ventajas: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Desventajas: "TSA at EWR was ridiculous. Slow lines and very inefficient."
Ventajas: "Very accommodating crew"
Desventajas: "I had a middle seat."
Desventajas: "late. support afterwards was awful."
Desventajas: "No sabia cuando compre el boleto que esta era una linea aerea de bajo costo. No hay servicio a bordo"
Ventajas: "Muy bueno el sistema de entretenimiento a bordo"
Desventajas: "No sabia que cobraban todas las bebidas"
Ventajas: "Friendly staff. Great hot fresh bread! On time."
Ventajas: "Timely & helpful"
Desventajas: "Nothing"
Desventajas: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Ventajas: "Excellent all around. Super smooth, friendly and fast!!"
Ventajas: "Top notch service , catered very much to Americans . Would definitely fly again"
Ventajas: "Internet not working. Horrible."
Desventajas: "The flight was cancelled the morning of."
Ventajas: "Food, staff and video access was excellent."
Desventajas: "The seating was very uncomfortable and cramped!!"
Ventajas: "Upgraded to business class"
Desventajas: "Flight delayed an hour & half"
Ventajas: "Nice TV's. Good selection"
Desventajas: "Flight attendants were rude to English speakers."
Ventajas: "First time using SAS and very pleasant trip"
Ventajas: "Puntualidad"
Desventajas: "Un poco viejo el avión"
Ventajas: "Great movies. Lcd Screen is awesome"
Desventajas: "Somewhat unfriendly crew"
Desventajas: "Missed my flight due to weather east coast"
Desventajas: "Not water for children."
Desventajas: "The flight arrived an hour late."
Ventajas: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Desventajas: "Can't think of a single thing."
Ventajas: "Igual a todas las aerolíneas regulares"
Desventajas: "Que sea una aerolínea promedio, sin valor añadido"
Ventajas: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Ventajas: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Desventajas: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Desventajas: "Entertainment systems were not working for many of us."
Ventajas: "The food and movies were good."
Desventajas: "Didn't have enough money to sit in a seat with leg room."
Ventajas: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Desventajas: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Desventajas: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Ventajas: "Passengers nice"
Desventajas: "Food options not everyone eats chicken"
Ventajas: "Amazing service."
Ventajas: "Boarding was pretty much a free for all"
Servicio de alimentos incluidos en coste del vuelo y entretenimiento en las pantallas del avión.
Desventajas: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."
Ventajas: "Staff was great"
Desventajas: "There should be a choice of Halal meal also, while booking the seat"
Desventajas: "Check in slow."
Ventajas: "Crew was great!"
Ventajas: "Tripulación amable"
Desventajas: "Comida, algún regalito para los niños, no cobrar las cervezas, x lo menos una x el retraso, vino para comer"
Desventajas: "El embarque un desastre"
Desventajas: "Reclining seats"
Ventajas: "Quick boarding, kind crew"
Desventajas: "All food and drinks for a cost. I had to run to make it to my gate which was quite a distance and a shuttle ride away."
Ventajas: "Crew was very nice. Food was ok."
Desventajas: "Seats were not very comfortable."
Ventajas: "Overall everything went better than expected. Flew Aer Lingus from East Coast through Dublin to Rome. Making the connection in Dublin was the easiest connection I’ve ever made and I fly multiple times every month. I would fly Aer Lingus to Europe again for sure."
Desventajas: "We did not get to select the seats. I did get an extremely low priced fare so I was prepared. The seats were in the very back of the plane from Dublin to Rome even though there were many seats open throughout the plane. I couldn’t figure out how to purchase upgrades using the app."
Ventajas: "Low price via broker"
Desventajas: "Because I booked through a broker and saved hundred$ I couldn't bid for an upgrade or use points to upgrade. Also transfer to international (Terminal 3 to 5) at O'Hare is awful especially because you have to go through security again."
Desventajas: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"
Ventajas: "Liked the logistics from the European side for connecting flights, the airplane, crew, and entertainment."
Desventajas: "Uncomfortable seat"
Desventajas: "My flight from the US to Dublin was delayed by 3.5 hours because the original inbound plane broke down and they sent a smaller replacement. Then they could not locate a crew."
Ventajas: "Excellent price and great service"
Desventajas: "Not a lot of legroom"
Ventajas: "Flight was ok."
Desventajas: "No free food or drink service."
Ventajas: "The crew was very pleasant. The food was actually good! The flight was exactly on time! And they didn’t loose my luggage! It was perfect"
Desventajas: "The chairs are so uncomfortable!"
Ventajas: "Los retrasos en los dos vuelos ida y vuelta, deberían compensar de alguna forma el incumplimiento de los horarios."
Desventajas: "Deberían dar algún snack ya que el precio no es barato para no poder darlo. No lo recomiendo"
Ventajas: "I got from point a to point b just fine"
Desventajas: "It was very cold on the flight, the boarding process could be more organized, nothing complementary."
Ventajas: "It landed early"
Desventajas: "After dinner, seat belt sign was on for the rest of flight. They didn't want anyone to use the bathroom...for over 4 hours. There was really no turbulence. Basically it seemed to be a reason to not provide service and trap people in their seats. You also had to pay for alcohol. Worst international flight I ever had in terms of customer service"
Desventajas: "Free-for-all boarding was less than ideal. Boarding by seat rows as on Boston to Dublin flight would have been better."
Ventajas: "The flight crew arranged for assistance at the arriving airport."
Desventajas: "The staff at EWR took the wheelchair that I was in and told me that someone would be along with another one. One never arrived. I went to the desk when boarding began. I requested a wheelchair and I was told that I could walk down the ramp without assistance by one of the boarding staff. I was able to but with great pain and much energy. If it had not been for the crew of the flight I probably would never fly on Aer Lingus again."
Ventajas: "Dublin airport is cold. Security between plane in correspondance area to crowded and unnecessary."
Desventajas: "The good part was that I paid for what i received. So anyway why do I complain."
Desventajas: "It was like squeezing everyone into a cattle truck and airport crew double book seats of a few passengers on a full flight so there was confusion on board"
Ventajas: "The shepherds pie was excellent !"
Desventajas: "The seat cushion was worn out and lumpy"
Ventajas: "El vuelo salió 40 minutos tarde"
Desventajas: "Asientos normales"
Ventajas: "Crew was efficient"
Desventajas: "Seats were cramped , my bottom was numb , sound on tv terrible, food was pleasant crew efficient and professional"
Ventajas: "Flight and service was fine - food was probably better than average in coach."
Desventajas: "I have come to expect charging outlet for devices - this aircraft had none. Entertainment consisted of a few older movies - no newer releases."
Desventajas: "First of all, they were not able to locate my reservations even after I showed them the e ticket. I had to be on call with Etihad for 1 hour to figure out my reservation. I had a small 7-year-old son with me and we were at the airport from one day. Since my other flight got cancelled I ended up boarding taking Etihad. I was first in the line at the check-in counter and ended up boarding at the end with all the hassle. I requested the vegetarian food twice and confirmed it while the reservation, but still didn't get the food. My son and myself were hungry for few hours. The crew was not very supportive to accommodate any food."
Ventajas: "Everything was good overall."
Desventajas: "Seats got a little uncomfortable after a while."
Desventajas: "I made my reservations for British Airways and the flight was by Aer Lingus."
Desventajas: "Did not likevthe fact that beer and wine was not included on a trans Atlantic flight."
Ventajas: "The staff were so, so helpful and made sure we were all as comfortable as possible. I liked all the snacks and drinks and the no charge for checked bags. (A big help after a long trip and short on $!) And the best part? They dealt with U.S customs before we left Dublin so that we didn't have to deal with the long lines in Boston. So grateful!!!"
Desventajas: "My entertainment screen froze every time I tried to play a game, had to reset a few times before I gave up."
Ventajas: "Got Shuffled off by British Airways onto them the seats were good and the plane was new model"
Desventajas: "Staff did not know how to behave when asking you a question, seemed upset and your comfort was none of there concern."
Ventajas: "Constant attention to comfort"
Desventajas: "Not even free water"
Desventajas: "We arrived at Dublin airport two hours before our flight--as instructed--and had to enter an enormous line. Finally, we were instructed to leave the line after almost an hour and a half and were then informed that our tickets had been sold to someone else (we were bumped!). Aer Lingus tried to "normalize" this by explaining that they always "overbook" by 10%. How irresponsible! Instead of arriving in Paris at 4:30 PM (a direct flight) we had to take a flight to London and then to Paris and arrived at 11 PM exhausted (the bus service to Paris had closed down and we had to take a taxi). We will never fly Aer Lingus again. Aer Lingus created the long line to create this very situation!"
Desventajas: "Smell the smoke from outside while boarding or landing. Pay for wine Luggage allowance, NO PERSONAL bag?? Movies not so many options"
Ventajas: "The flight was so short that the food and entertainment part of this survey are. It applicable. They did serve food for purchase though and they had some good choices"
Desventajas: "In the US we board by row numbers. With Aer Lingus, the boarding was weird & illogical."
Desventajas: "I remember Aer Lingus being a quality airline that treated passengers well. Now charging for tea and water, and exorbitant fees for bags? Felt like Ryanair. If I want to feel like bottom of the barrel I'll just take them next time!"
Desventajas: "No free snacks or drinks. I expected at least water and a small snack."
Desventajas: "The flight was cancelled"
Ventajas: "Crew was friendly"
Desventajas: "No entertainment and no snack I don't believe"
Ventajas: "Entertainment would have been great.. if my screen didn't keep blanking out."
Desventajas: "They ran out of Sheppard's pie!!"
Ventajas: "This was the first time I've flown Aer Lingus... and it won't be the last!! Great experience!!"
Amabilidad, cortesía, delicadeza
Amabilidad, cortesía, delicadeza.
Puntualidad Atención personal
Puntualidad Atención personal
No pude realizar el vuelo por ser con conexión y al ir el primer vuelo con retraso no llegar a tiempo y se perdió.
No pude realizar el vuelo por ser con conexión y perder el vuelo por ir con retraso.
Ventajas: "dañaron mis maletas, no me pagaron a pesar de que hice un reclamo"
Desventajas: "Dañan las maletas y no se hacen responsables"
Ventajas: "La tripulación me atendió muy bien"
Desventajas: "La comida"
Ventajas: "La tripulación fue genial!!"
Desventajas: "La comida debe mejorarse (no en cantidad sino en calidad),"
Ventajas: "La tripulación muy amable y preparada para cualquier tipo de problema"
Desventajas: "mis maletas no llegaron en mi mismo vuelo una falta de respeto ademas me abrieron las maletas y me sacaron cosas con la excusa de control de aduanas."
Desventajas: "Revisar los asientos. El mio no se reclinaba"
Ventajas: "Me devolvieron"
Desventajas: "Dando consulta de los requisitos"
Ventajas: "La tripulación"
Desventajas: "La espera en el abordaje"
Ventajas: "La comida"
Desventajas: "Todo ok"
Ventajas: "Comida aceptable"
Desventajas: "Que la aerolínea no cobre el equipaje a chequear, es ilógico realizar un viaje a otro continente por más de 20 días y llevar solo un equipaje de mano"
Ventajas: "Tripulación agradable"
Desventajas: "No hay nada que hacer. No se puede escuchar o ver películas"
Ventajas: "La tripulación muy amable"
Desventajas: "Cancelaron el vuelo y mo dieron explicaciones"
Ventajas: "La tripulación tenia mal trato, el abordaje nos tuvieron 40 minutos haciendo cola skn poder ingresar en vez de que nos llamen cuando tengamos que pasar."
Desventajas: "La puntualidad"
Desventajas: "Llevabamos libres los 3 asientos de delante, se cambio un adolescente al que la tripulación trataba como un rey, perjudicandonos ya que levantaron los reposabrazos de los asientos para que fuera tumbado impidiendonos a nosotros la ya dificil movilidad durante el vuelo de mas 11 horas."
Desventajas: "Puntualidad, el vuelo ha salido dos horas tarde"
Ventajas: "El personal del avión"
Desventajas: "Espacio asientos"
Ventajas: "La puntualidad."
Desventajas: "En este vuelo todo fue perfecto, desde el embarque hasta la salida del avión."
Ventajas: "Servicio a bordo impecable"
Desventajas: "Mejorar cartelera de películas"
Ventajas: "Tiempos y la atención personal."
Desventajas: "Tener asiento en pasillo o ventana, pero no enmedio"
Desventajas: "Algo de entretenimiento no hay nada"
Ventajas: "Incómodo Equipaje perdido"
Desventajas: "Comodidad Sistema entretenimiento Comida Seguimiento del equipaje"
Ventajas: "Excelente todo"
Desventajas: "La app de airfrance play nunca funciono"
Ventajas: "La comodidad de los asientos es increíble aún siendo un vuelo low cost"
Desventajas: "Tanto a la ida como al regreso ese tramo fue con AirEuropa y el personal en aeropuerto no tienen la amabilidad correspondiente. En la idea me tocó problemas con uno de ellos y en el regreso vi que otros pasajeros les ocurrió lo mismo. Ni siquiera muestran sus nombres."
Ventajas: "El vuelo definitivo fue puntual"
Desventajas: "El viaje fue por Joon, el vuelo inicial fue cancelado ya en sala. Nos respondieron con la reprogramación. Debieron notificar a tiempo la cancelación, creo que hubiese sido menos difícil, ya que nos tocó salir de sala para volver a los mostradores."
Ventajas: "Personal agradable"
Desventajas: "En Florencia faltan las mangas para subir al avión"
Ventajas: "El servicio al cliente"
Desventajas: "El aterrisaje"
Ventajas: "Excelente trato"
Desventajas: "Todo bien"
Ventajas: "Vuelo a tiempo"
Ventajas: "Embarque puntual y rápido. Avión limpio. Todo bien"
Desventajas: "Nada malo que decir. Todo bien. Puntual, limpieza"
Ventajas: "Todo excelente, desde la rapidez del check in, la tripulacion siempre sonriente y atenta a cualquier eventualidad, el entretenamiento a bordo muy bueno, y la comida deliciosa! Desearia volver a volar con uds!"
Desventajas: "Nada malo que decir! Excelente todo! Muchas gracias!"
Ventajas: "El personal de a bordo"
Desventajas: "Abordaje mal organizado, business no tiene ninguna prioridad en la practica."
Ventajas: "Amabilidad del personal"
Desventajas: "Retraso, no todo lo que decian en frances lo decian en ingles, no pude inclinar el asiento en una oportunidad por que iba una bebe"
Ventajas: "Excelente el espacio entre asientos y un servicio de lunch que no esperaba, ya que el trayecto era corto. Personal de abordo atento."
Desventajas: "Lo único que ví desprolijo el abordaje. Lo habilitaron y después hicieron esperar en la manga unos 10 minutos."
Ventajas: "El vuelo salió a la hora. Comida bien"
Desventajas: "Poco espacio entre asientos. No ofrecen tapones para los oídos y poder dormir."
Ventajas: "Las reservas mediante KAYAK excelente. Tenía algo de preocupación pero todo salió de maravilla"
Desventajas: "No se si había entretenimiento. Es vuelo casi interno. Solo agua, gaseosas, cafe instantaneo y te."
Desventajas: "Un avión muy pequeño, después de muchas horas de vuelo"
Ventajas: "Viaje casi perfecto"
Ventajas: "Vuelo a la hora personal atento"
Desventajas: "Todo correcto y muy cómodo"
Ventajas: "Vuelo horrible, retraso sin explicacion alguna Patetico"
Ventajas: "Everything was great, food, service, flight."
Desventajas: "Nothing"
Ventajas: "Nada"
Desventajas: "Inadecuado asesoramiento por parte del personal de a bordo en demoras en la conexión entre el vuelo 1249 de Barcelona a París y el vuelo 394 de París a Buenos Aires."
Me cancelaron el vuelo por el tema de la pandemia. Pero la aerolínea ICELANDAIR me cambió el vuelo para otro país.
Ventajas: "Crew and pilots were amazing. Very comfortable flight."
Desventajas: "Cabin was a little to warm."
Desventajas: "Delayed flight, seats were not comfortable."
Desventajas: "I had to pay for my check in bag extra, which was not clear in the booking process. Very misleading!"
Desventajas: "Boarding was chaos"
Ventajas: "Was ok. Got us there but everything is a la carte"
Desventajas: "Was ok. Newark is awful."
Desventajas: "Seats both support and recline"
Desventajas: "Needed a little more space."
Ventajas: "Overall nice service"
Ventajas: "The flight was nice."
Desventajas: "I didn't like the check in personal.The one older woman was very rude & I don't think I will be flying with you again."
Desventajas: "El vuelo salió 1:30 hrs tarde, trastornandome todo a mi llegada a Madrid"
Ventajas: "I like we had more room. How’s that possible for a shorter flight?!?"
Desventajas: "It"
Ventajas: "El personal muy bueno pero deberían ser los avisos en español y las películas también. Por lo demás muy bien. Gracias"
Ventajas: "Comodidad,trato,puntualidad"
Desventajas: "Se retrasó mi maleta"
Ventajas: "The fligth."
Desventajas: "The check_in"
Desventajas: "No instruction on use of shared video. No headset. Music?"
Ventajas: "The free onboard entertainment was a welcome surpsise"
Ventajas: "Nothing"
Desventajas: "The airline was late and every passenger missed their connecting flights. I had to wait another day and now that flight is delayed"
Ventajas: "Mobile phone chargers"
Desventajas: "No food, seats uncomfortable and flight 3 hrs delayed"
Ventajas: "Friendly staff and great seat recline."
Desventajas: "No food."
Ventajas: "No pillows or blankets in seats, had to get your own or ask."
Ventajas: "Personal tvs"
Desventajas: "Nothing really"
Ventajas: "Video players were good"
Desventajas: "Smallest seat I've ever seen, no leg room, no food, the ticket person weighed carry Oma and made me check a small bag because it weighed 22 lbs. of course bag and contents arrived smashed. Cheap flight but I will keep this experience in mind on my return trip"
Ventajas: "Smooth flight"
Desventajas: "No food"
Ventajas: "Great crew service, entertainment and overall awesome hospitality"
Desventajas: "Nothing to snack on without paying. Airlines back at home at least give you crackers or nuts for free to hold you over- also, I find it a bit unfair how the drinks are distributed. I asked for an apple juice and received one cup while the lady next to me asked for a Diet Pepsi and received a whole can. A little unfairness there- but aside from that everything else was great."
Ventajas: "The crew was nice"
Ventajas: "Planes are nice. USB charge ports and entertainment is awesome."
Desventajas: "Boarding process needs more organization. It was basically a free for all."
Ventajas: "The crew was very professional and pleasant. Boarding was efficient. The ablility to charge phone, ipad through usb."
Desventajas: "The seats were cramped. My seat was changed from what I selected and I seated in a middle seat between two very large men and was unable to move during the flight. It was very warm. No food service in the am!"
Ventajas: "The flight was pleasant."
Desventajas: "The baggage check was a problem. Self check is at Keflavik airport is required. After printing the self check tags all of the baggage drop point systems failed for about 30 minutes. After repeated re-boots the systems would work intermittently. Initial check in to the gate took about 90 minutes."
Ventajas: "crew was pleasant"
Desventajas: "lack of free snacks other than soda"
Ventajas: "Organized boarding from rear first Customer service"
Desventajas: "Seats uncomfortable"
Ventajas: "They had great menu options. Good price on alcohol if you want to drink also a really superb selection of spirts to choose."
Desventajas: "Small aircraft should not put three people to a row."
Desventajas: "Why do you charge for food?? Even on an international flight??"
Desventajas: "Doing things on time seems to be a concept they don't grasp; boarding seems to happen at the time they state for departure (but that isn't what your ticket says). Explain to me how you can have all your big flights departing at the SAME TIME? Gates are close together for big flights with very little seating area so people are milling about confused about which line is which and not wanting to sit on the dirty floors."
Desventajas: "It was delayed"
Ventajas: "The flight was smooth and quick. There was a lot of room on the plane."
Desventajas: "There was some confusion at the Iceland airport because there were two gates areas close together that provided a place to wait for a bus to take passengers to the plane. Our flight was delayed and there were no announcements until after it should have taken off. In the end, it was only delayed 50 minutes. There were people from another flight mixed in with our line and they nearly missed their own plane. It would have reduced stress to have more direction from the staff."
Desventajas: "No food and the movie selection"
Ventajas: "Service was attentive. Flight went very smoothly. I was glad the plane was not packed. He extra empty seats made it more comfortable."
Ventajas: "Uncomfortable plane."
Ventajas: "Icelandair paid for hotel, meals & transportation to & from hotel after we missed our connection to London in Reykjavik."
Desventajas: "My daughter had 2 checked bags and I had one. Our bags were lost so we had no belongings in Reykjavik for the day/night we were misconnected. One bag was found and delivered to our hotel in London the night of 6/30. The second was not found and delivered until 7/1, and I retrieved the third bag on 7/2 when departing Heathrow Airport to Vienna."
Desventajas: "Non-smiling and unfriendly flight attendants in Business Class. A delayed bag had all my fiancés clothes. Bag was supposed to be delivered next day, but it may take 3 days. Icelandair staff are not making it a priority. Very long wait times on their customer service number too."
Ventajas: "Check in and boarding went okay"
Desventajas: "Constant delays. All planes were boarded at least 30-45 minutes later than expected and the late boarding delay on one of the flights caused the plane to miss a flight window and the entire plane had to sit on the tarmac for almost 3 hours. This extra time on the tarmac caused me to miss my connecting flight and I had to sit at the airport for over 8 hours waiting for the next available flight. Also, no complimentary food was given on a flight that long."
Ventajas: "food in terminal was over priced and poor quality deplaning via stairs was ugly and being bus to terminal was bad, when we arrived at the terminal we could not get in then we were locked in a hall way"
Ventajas: "Boarding was smooth"
Desventajas: "We could not confirm seats online before flight, and had difficulties with unhelpful staff checking in at Newark. She was able to get us seats together (2 couples), but ignored our request not to be in an exit row. Seat would not recline."
Desventajas: "It's fine if you miss your connection in Iceland to France because you can wait around for the next flight 8 hours later. If the original flight didn't have a delay of 1.5 hours things would have been smooth. Every flight from Icelandair was late and they don't give you an update as to why. The crew told some white lies to make us believe we wouldn't have a problem making our connection."
Desventajas: "I was delayed 9 hours due to a strike, including a 7 hour layover with no offer of compensation or assistance."
Ventajas: "The service by the attendants was excellent. The flight was on time and the time at the airport was short between flights from Europe to the U.S."
Desventajas: "It would be really nice if a small snack was offered with beverages, as sometimes you either don't like what is offered or didn't have time to grab food before boarding."
Ventajas: "A surprising amount of legroom! The flight was incredibly well managed. We were well taken care of and everything was prompt and efficient."
Desventajas: "The gate at Keflavik had nowhere to sit. I prefer some sort of included food, but all of it requires payment--even little snacks."
Ventajas: "Nice crew"
Desventajas: "No passenger bridge at Keflavik. Had to use gate that is undergoing renovation for Paris leg. No free water bottle on this leg."