Ventajas: "The crew"
Desventajas: "The food"
Ventajas: "Best Airline and services"
Desventajas: "Best Airline and services"
Ventajas: "Staff were very friendly apart from the check in guy (Saudi) I assume. Food was okish, Seating was average."
Desventajas: "Plane had an awful smell upon entry. This was on both legs of the journey."
Desventajas: "Free internet"
Ventajas: "Lots of leg room"
Desventajas: "Food. Screens weren't working properly"
Ventajas: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Desventajas: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Desventajas: "Plane was too cold. Asked staff to adjust but still to cold."
Ventajas: "Had more room than on BA flight to London"
Desventajas: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"
Desventajas: "The airplane is old!"
Ventajas: "Inflight Entertainment and seats."
Ventajas: "Flight Crew was excellent"
Ventajas: "Super on time"
Ventajas: "Fast and efficient."
Ventajas: "Enjoyed the tasty food."
Desventajas: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Ventajas: "I have found Sri Lankan staff to be most friendly and accommodative."
Desventajas: "Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes"
Ventajas: "Uniform of the crew is nice."
Desventajas: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"
Ventajas: "The service and crew were excellent!"
Desventajas: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Ventajas: "Flight was delayed for 2 hours"
Desventajas: "Flight was delayed for 2 hours."
Desventajas: "No headphones on flight from Columbo to Gan Island"
Ventajas: "Great service and friendly people"
Desventajas: "The plane was late"
Ventajas: "Leg room better in Economy than other flights"
Desventajas: "No headphones were given.. No entertainment"
Ventajas: "This was my first time flying in and out of Colombo and on Sri Lankan Air. I was impressed by the staff, the service, and the in flight amenities, considering it was a short 1 hour flight from Colombo to Maldives."
Desventajas: "I had no dislikes in this trip in particular."
Ventajas: "Business class makes all the difference. Service excellent."
Desventajas: "Gate area. Flight delay due to air traffic issues. Use of remote gate stand at Colombo."
Ventajas: "Business class on A330. Service excellent."
Desventajas: "Crowd control at gate kind of chaotic. Colombo Airport rather disorganized."
Ventajas: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Ventajas: "1st time on Srilankan, it was good. Would fly again"
Desventajas: "ground staff was unable to provide information about the delay"
Ventajas: "Very polite and courteous Service Attitude by crew although it was a short flight."
Ventajas: "Loved the food, service, equipment, and AVOD."
Ventajas: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Ventajas: "Everything is perfect. .. excellent food"
Ventajas: "Nice flight, attentive crew."
Desventajas: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."
Ventajas: "Perfect and impressed."
Desventajas: "Slow load of luggage.."
Ventajas: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Desventajas: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi at the bus from Plane."
Ventajas: "Service and timely"
Desventajas: "Nothing bad"
Ventajas: "Modern Airbus 320-300, choice of chicken or veg in economy (4 or 5 choices in Business). Clean, shiny new airport. Feels a notch or two above Air India. Ceylon tea, of course."
Ventajas: "The staff, the entertainment, the food!!!!"
Ventajas: "The flight attendants were excellent. Very attentive."
Desventajas: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."
Ventajas: "The food, the entertainment system and the seat"
Ventajas: "Check-in was smooth. No preference to Oneworld traveller. Quick meals."
Desventajas: "Offered warm water in hot weather. No entertainment Unable to check-in online."
Desventajas: "Everything. People, plane, boarding process"
Ventajas: "Everything is ok. I am happy."
Desventajas: "Refusal to help when connecting flight late. Difficult to contact for help."
Ventajas: "Good helping staff"
Desventajas: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."
Ventajas: "The flight landed safely is by far the most that I liked. The service was okay."
Desventajas: "I paid for business class and it sucked. The seats would not recline enough for comfort and the entertainment had to be held in my hand. Totally unsat for the price that I paid for that business class seat."
Desventajas: "TV screens did not work at all. For a 15 hour flight this is the worst thing possible. How do u kill time !!!! Food could have been better. The first meal was so less in quantity. I was so hungry but they didnt have more to give."
Desventajas: "They delayed the flight hence my parents Mangalore flight got missed..air India timings are pathetic"
Ventajas: "We had taken extra legroom seats and so the seating was comfortable."
Desventajas: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Desventajas: "Lines at check in counters were too long and there were less number of CSRs available. It took me 2 hours 30 minutes to check-in and get boarding passes. Same thing happened for the bag drop line and it took 1 hour 30 minutes"
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Good, yes"
Desventajas: "Thank you"
Ventajas: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Desventajas: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."
Ventajas: "This time especially I was surprised by the hospitality of the Captain & the crew they all did a phenomenal job! Sameera inflight crew was v attentive to the passenger sitting besides me, she collapsed due to asthamatic attack , he immediately came gave her O2 & announce for the doctor on board & revived the passenger ."
Desventajas: "Route map is not working and food was not great"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Ventajas: "The Cabin Crew"
Desventajas: "Improve entertainment content"
Ventajas: "Found flies in it"
Desventajas: "Flies in food; chipped trays"
Ventajas: "Food was okay"
Desventajas: "The flight was delayed which made me miss my connection to Kochi. There are no announcements or communication from Air India. It's not worth flying Air India for cheaper tickets even if it's a last minute trip. I would recommend Emirates or Qatar Airways, if traveling from NY to COK"
Desventajas: "Entertainment system and persnal lights were not working at all. It was a long flight so without light n tv it was very hard to sit."
Desventajas: "Flight was 3 hours late. No communication, no response from the crew, no help."
Desventajas: "Had a connecting Air India flight from Delhi which was 10 hours later. Would have been great if I could have had a better connecting flight"
Desventajas: "Travel was not comfortable and the food during entire 16 hr travel was horrible. I could not eat anything except tea and coffee. I usually not a complainer about my travel. I always travel by Air India. But past couple of times the quality of food has declined a lot and I thought I should inform about it. Also the AI crew was unprofessional. They were talking in their local language. They should also pay attention to their appearance. Thank you."
Desventajas: "1. The screen on all the 3 seats was not working. 2. The seats were not comfortable as they were very old. 3. They mentioned there will be a stopage at Mumbai but instead when we reached Mumbai the crew was not aware and they asked to collect bags and checkin again through domestic terminal within half an hour. Would not recommend to friend and family."
Ventajas: "The ground crew as well as the cabin crew was extremely helpful. My arm was in sling and I was traveling with my 3 yr old so they helped me everywhere from carrying the baggage to providing comfortable seats."
Ventajas: "seats are nice and bigger than most aircrafts, leg room is plenty."
Desventajas: "food was not good, Indian airline serving Indian food and could not get it right."
Desventajas: "The seats were too small"
Ventajas: "Web check-in helped as we did not have to wait in line. Food was better this time. Entertainment system worked for both of us except for my neighbor."
Desventajas: "Please check carry-on size as people bring large bags and then place Hem side ways as it will not fit straight in. People put their extra large purse, Hackett, sweaters in the overhead cabin instead of keeping it with them. This eats ups space for carry-on."
Ventajas: "Punctuality and timely boarding."
Desventajas: "Bland food, no entertainment, worn seats."
Desventajas: "Screen wasn't working for 15 hrs. Seat is worse. Seat has no cusion and they hurt as well. Food was bad and I felt like I will get sick."
Ventajas: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Desventajas: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."
Ventajas: "Everything was smooth sailing and even landed 45 minutes early into London. Service was good and no complaints."
Desventajas: "Not a huge selection of movies in the in-flight entertainment but enough to get through the flight!"
Ventajas: "Satisfactory in every respect,"
Desventajas: "Nothing that I can think of."
Desventajas: "In flight service from EWR to MUMBAI was very poor. Headphones were not working, snacks were not provided and when the service light was on, air hostess never came . Overal, horrible experience. I will not fly AI again."
Ventajas: "Direct connectivity to destination was only perk for choosing this flight. Crew was courteous."
Desventajas: "Entertainment systems were down. Food served was substandard. Seats were in bad shape and duct tape work was done. No one is available in pantry area to help with water tea or any other things."
Desventajas: "Wishing it wasn’t so long"
Ventajas: "There were lot of kids around me who were crying all the time one after the other - could not sleep for one minute - tried to change my seat but the flight was full so could not- TV control was stuck so could not move easily"
Desventajas: "Literally Everything including - particularly Food. It was really really bad. - The Male Steward was nice, rest am not sure as I hardly saw anyone. - Bathrooms were pretty dirty within an hour of flight - Quality of seats is horrible - The Entertainment system is bad - Flight tracker didn't work so you don't know where you are or how much time left."
Ventajas: "- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early."
Desventajas: "The aircraft could have been cleaned better."
Desventajas: "Poor service, poor food"
Ventajas: "Everything seemed to work out. Boarding and service was efficient... Plane though a bit older 777-300ER, was still Pleasant enough."
Desventajas: "Lunch, supper and pre-landing snack served. Bit better than United direct flight. Food was decent and Service was efficient. The staff was polite."
Ventajas: "Plane staff were very nice. Food & red wine were both very comfy. Loved that they supplied pillows & a nice blanket! The top halves of the seats were very comfy – the same cannot be said for the bottom."
Desventajas: "Was upsetting that the entertainment consoles did not work for virtually all of the flight, and even when they were the content that I wanted to watch 'could not be loaded' for some reason."
Desventajas: "the main reason why i find the service provided by the airlines to be beyond poor is because the connecting flight was delayed by more than 6 hrs and there was no assistance from the airlines staff regarding the next flight or the amount of delay. The flight got delayed because of weather conditions which is not the fault of the airlines but keeping stranded passengers informed is their most important duty."
Ventajas: "seats are good."
Desventajas: "No baggage handling protocol. Had to wait over 1 hour for luggage."
Ventajas: "The price and AI staff attitude/demeanor were both very good."
Desventajas: "The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline."
Desventajas: "The in-flight entertainment equipment was not working on quite a few seats. The headsets were broken and the controls to flip channels was not working. Hope they fix the equipment so that the passengers can actually enjoy the variety of programs available."
Desventajas: "Sewage from toilet backed up, sitting in sewage whole flight, no offer of reimbursement or compensation for flight that was health hazard"
Ventajas: "Leg space"
Desventajas: "Seat color selection, flight map not working"
Ventajas: "Service was very good"
Desventajas: "Trays are broken"
Desventajas: "Limited collection of Hindi and English movies. In particular, not many new releases were available. Other international flights have much better collections of movies"
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."
Desventajas: "The staff at the check in counter was very unprofessional. And there was tooo much gap between meals. And when I asked for some snacks for my baby they said the only had peanuts. How is that possible."
Desventajas: "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."
Desventajas: "The screen from the front row was loose and fell on my leg which was painful. I felt I was treated as if it were my fault!"