Ventajas: "The crew"
Desventajas: "The food"
Ventajas: "I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice."
Desventajas: "This leg was pretty much ok. Took an hour + to receive my baggage."
Ventajas: "Staff were very friendly apart from the check in guy (Saudi) I assume. Food was okish, Seating was average."
Desventajas: "Plane had an awful smell upon entry. This was on both legs of the journey."
Ventajas: "It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines."
Desventajas: "Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck."
Ventajas: "Crew was excellent as always with the Sri Lankan hospitality."
Desventajas: "It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating."
Ventajas: "Lots of leg room"
Desventajas: "Food. Screens weren't working properly"
Desventajas: "Plane was too cold. Asked staff to adjust but still to cold."
Ventajas: "Had more room than on BA flight to London"
Desventajas: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"
Ventajas: "In economy class good enough leg space when compared to other airlines."
Desventajas: "Head phones connections does not work most of the time."
Ventajas: "Good seats with leg room."
Ventajas: "Super on time"
Desventajas: "Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes"
Desventajas: "excpt food anything not good and baggage checker give trouble alot"
Desventajas: "Extremely small space, knees against seat in front, I am only 6 ft tall."
Desventajas: "The connecting flight (at Colombo) was delayed for more than 5 hrs and there was no communication of whatsoever. There were barely any Srilankan airline personnel at the terminal/information desk to help assist or inform passengers. No acknowledgement of the discomfort caused to passengers."
Desventajas: "No headphones on flight from Columbo to Gan Island"
Ventajas: "Friendly crew Good in flight entertainment"
Desventajas: "I reserved a single seat separated by a structure of some kind in the middle aisle but instead got a seat in a middle aisle with 3 seats total in that row without any seperation"
Desventajas: "i am very dissatisfied for the bad service. my friend and i missed the booked flight, but the online service and counter said they can help me nothing."
Ventajas: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort and the in flight entertainment with a good choice of movies and entertainment."
Ventajas: "Good service"
Desventajas: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Desventajas: "There were no blankets and my wife found it very cold"
Ventajas: "Leg room better in Economy than other flights"
Ventajas: "Even though it was an hour long flight, they served us snacks. Food was not very good though."
Desventajas: "Flight was late by 20 minutes."
Ventajas: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Desventajas: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Ventajas: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Ventajas: "1st time on Srilankan, it was good. Would fly again"
Ventajas: "So good"
Desventajas: "Everything ran smoothly"
Desventajas: "SriLankan Airport and cabin attendant behave was very poor."
Ventajas: "Just about everything"
Desventajas: "The food"
Ventajas: "Loved the food, service, equipment, and AVOD."
Ventajas: "The food was good. The service was friendly. I enjoyed my flight"
Ventajas: "There smile ver good at communicating and good services I travel overseas many times every year and I would love to travel with Srilankan."
Ventajas: "Everything is perfect. ... excellent food"
Desventajas: "No entertainment for 3.5 hours flight from Colombo to Dhaka"
Ventajas: "It was on time, good collection of movies."
Desventajas: "The menu was not good."
Ventajas: "Wonderful services"
Ventajas: "Service and timely"
Desventajas: "Nothing bad"
Ventajas: "The flight attendants were excellent. Very attentive."
Desventajas: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."
Ventajas: "Food was good, entertainment system also, and in economy class the seat was finally not that small."
Desventajas: "A small delay at departure du to late arrival of the plane."
Ventajas: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Desventajas: "Refusal to help when connecting flight late. Difficult to contact for help."
Ventajas: "Good helping staff"
Desventajas: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."
Ventajas: "Pleasant and welcoming crew offers the best Sri Lankan hospitality during the flight. Excellent food with good variety. Happy to fly with them again."
Desventajas: "Check-in was not efficient at all. I had 2 luggages to check-in and had to wait more than 1 hour on the queue to get into the service counter. Hope they will adapt a better system / more officers to manage issues related with both people and luggages."
Desventajas: "One hour flight delayed by 2 hrs"
Ventajas: "The seats were made of stone which make the flight uncomfortable rest was quite good"
Desventajas: "Replace seats"
Ventajas: "Lovely crew"
Desventajas: "Too short a flight!"
Ventajas: "I like everything , it's excellent airline"
Ventajas: "Crew was amazing. They are very active."
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Food was amazing."
Desventajas: "Nothing works - the entertainment system, reading lights, hand sets are falling apart etc."
Ventajas: "Friendly and hard working crew Comfortable flight but so long Pleasantly surprised since I see so many negative reviews Keep it up Air India"
Ventajas: "The food was good"
Desventajas: "Condition of the aero plane. The maintenance could have been better"
Ventajas: "Ground and flight crew personnel were friendly and efficient"
Desventajas: "Many entertainment monitors were inoperative. Seat arm was falling apart. My seat mate's audio did not work. My monitor did not work at all along with many others. My seat cushion was partially detached Food was lousy."
Desventajas: "The audio jack/port of my seat wasn’t working for the entire duration of the flight ; the food was not good; uncomfortable seating plus they didn’t inform me to check out my luggage at New Delhi and check them back in for Kolkata after clearing customs; this made me miss my baggage"
Ventajas: "Flight crew was helpful"
Desventajas: "Old plane, entertainment didn’t work."
Ventajas: "The food, courtesy of the staff, chai"
Desventajas: "The entertainment system control was clunky and put together with scotch tape. The down arrow didn't work, so my choices were limited and poor. I gave up and spent the flight without any entertainment."
Desventajas: "Entertainment system wasn't working ok. Seats are firm ans dirty. Seat handle was hard. Most expensive ticket compare to other flights but old aircraft needs renovations badly"
Desventajas: "The food was ok"
Desventajas: "Except food, rest everything needs improvement."
Ventajas: "Overall service"
Desventajas: "Nothing much"
Desventajas: "Seats are too thin. Can feel the person moving and settling in the back. Would have liked a little better seat."
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Desventajas: "Though it was crowded but passengers were not courteaous to each other. As soon as flight landed everyone were rushing to get out without caring of others"
Desventajas: "The flight was delayed for almost 2 hours from Delhi because they kept hold for other flight."
Ventajas: "The customer service is absolutely terrible. There is no way I’d ever fly with this airline."
Desventajas: "I had several issues with my departing flight, which no one cares to assist me with, such as checking my baggage and get lying a boarding pass."
Desventajas: "Food and entertainment"
Ventajas: "Excellent flight and service"
Desventajas: "Great food & drinks"
Ventajas: "Punctuality and timely boarding."
Desventajas: "Bland food, no entertainment, worn seats."
Desventajas: "Someone got sick in the isle across from me. The staff cleaned it up, but laid newspaper down on the floor. Within hours it was shredded and looked a mess. Also, the interior of the cabin was a bit worn -- carpets bad, toilets out of paper, light & call buttons not working.... needs a facelift for sure. Staff was not that concerned or responsive as on other flights."
Ventajas: "No hiccups at boarding n check in security etc"
Desventajas: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"
Desventajas: "Terribly rude staff, on top of most basic things (such as light, tv/media, etc) not working on the plane. Air India ground staff at JFK is truly unprofessional."
Ventajas: "Flight engine broke down on the runway and it took a day to get fixed."
Desventajas: "The way the management handled the whole thing was really poor. We were told to book some other flight since this one was cancelled. It was totally chaotic."
Desventajas: "Out of every flight I take with Air India 50% of the time TV did not work.. which made me stare in air for 14 hrs.. and food is always very stale.. never feels fresh !!"
Desventajas: "Tv not working in a full flight"
Ventajas: "On time travel."
Desventajas: "Hygiene condition of aircraft."
Desventajas: "Entertainment hard to use. Did not work well"
Ventajas: "Crew need keep flooring clean"
Desventajas: "Nonstop flights"
Desventajas: "I booked in my ticket in advance to have seats for my wife & my mom together as they were travelling with an infant. I also confirmed by calling Air India customer care. But once we went to take our boarding passes, we were surprised that customer care representative put different seats. I had repeatedly asked the guy who was charging for extra seat and he confirmed 17D & 17E, but it was 17 & 27. Whole purpose of paying more was defeated."
Desventajas: "Tv service was not available on several screens"
Ventajas: "When we checked our baggage in JFK, we were told that all we have to do was pick the bags and take it to transfer. But when we got to Delhi, they refused to take our bags in transfer. We were stucked with 4 luggages along with our handcarys for 17 hours & no hotel room provided by airlines."
Desventajas: "Inconsistency with their rules and poor poor customer service at Delhi airport. Staffs were very rude."
Desventajas: "Crew shuts off Two restrooms for there use only by posting sign of "Under Maintenance". These are specially one of the rear restrooms. There are only 6 restrooms in the plane, out of which crew of 5 takes one rest room for them selves. You may divide 200 passengers for 4 Restrooms."
Ventajas: "the courtesy of check in personal"
Ventajas: "Safely arrived ,Air hostess were good when needed help, direct flight to delhi"
Desventajas: "Food was substituted as they ran out of vegetarian food"
Ventajas: "Leg room, the food and the service. Highly recommend it"
Desventajas: "In-flight entertainment could be better."
Desventajas: "Seat headphone jack was not working so could not watch movie. Attendants were cold and unfriendly and appeared to resent being asked anything. Food was tasteless. Coffee and tea served in tiny cups and asking for more was as good as asking for the moon. Seats are extremely uncomfotsble. Overall a miserable flight and dreading the return flight."
Ventajas: "Not much to like or desire, expect we arrived in one piece"
Desventajas: "The plane was old and dated, with duct tape visibly used everywhere. There was a moldy smell that hits you as soon you cross the business class into economy. The flight was delayed because two passengers where assigned the same seat on the flight, which took a lengthy time to resolve. No beverages or snacks were offered until 4 hrs into the flight and when it came to dinner, they ran out of food (veg option). They pieced together a meal for me (and many others), which basically was bread and whatever leftovers they had un-used from business class meals. The air hostesses where rarely seen unless it was for lunch/dinner service, and had a poor attitude. I asked for some water and they made it seem like it was an out of the world request. Both takeoff and landing where harsh. At take off, it was almost like a vertical take off and at landing, we came in too fast and once on the ground the pilot slammed on the breaks. If I had more time to book, I would of gone with another airline... will never be flying with Air India again."
Ventajas: "Flying time was comfortable. Pilot done a good job. Crew members r nice. Air hostesses were good."
Desventajas: "Hopeless food. T. V. Was not in good condition. Toilets were not clean."
Desventajas: "the seat covers are not clean. plus the blankets that are offered have stains. the remotes for television are almost broken. the button used for chair reclining do not work properly and needs to be pushed so hard that it keeps disturbing the passenger in the next seat."
Ventajas: "A 14 hour flight that reached an hour early. They upgraded people for free so I got an extra leg-space seat for no extra money. Overall, a very pleasant flight."
Desventajas: "One or two members of the crew seemed a bit unfriendly. The majority, however, were really good!"
Ventajas: "Friendly crew and nice Food"
Ventajas: "Honestly liked nothing except the part that its direct flight and thus saved layover time!"
Desventajas: "Air hostesses were so rude, did not even bother to smile thru out the flight! I had asked a glass of juice and too politely said at ur covenience! Looks like it wasn't convenient for them until the end, aircraft was so old!"
Desventajas: "The TV consoles were not working in spite of the crew trying to reset it. I think the plane was old and maintainance was not up to par"
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."
Desventajas: "Most terrible service ever. Flight got canceled. They never paid for travel back. Air conditioning was not working. Too much smell. Plane was broken at multiple places. Terrible conditions.."