Desventajas: "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
Ventajas: "The crew was amazing and the food was great too!"
Desventajas: "La atención a la categoría Emerald, ni en LAX ni HKG ni durante el vuelo el tener categoría Emerald hizo diferencia alguna con la atención recibida a diferencia de Qatar, AA o Japan Airlines en que se esmeran en el buen trato a los viajeros frecuentes de la alianza one world."
Desventajas: "Shopping items available."
Desventajas: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."
Ventajas: "The crew was fantastic."
Desventajas: "Entertainment is out of date and difficult to use."
Desventajas: "I booked a window seat, got a middle seat."
Ventajas: "Crew was really good and the seating was quite okay"
Desventajas: "Seating distance"
Ventajas: "La comodidad del avión, el entretenimiento a bordo muy completo y el catering a bordo muy bueno"
Desventajas: "La atención del personal. Parecían poco felices pero me pasó en los 3 vuelos que tomé en Cathay"
Ventajas: "The food was amazing, and the cabin crews were all very nice people. I would love to use Cathay Pacific in my next trip. Also, I loved that they provide a lot of diverse movies from all over the world, along with good music lists."
Desventajas: "Honestly i think there are not much space for each passenger."
Desventajas: "Distancia de asientos"
Ventajas: "El entretenimiento de abordo y el espacio entre asientos"
Desventajas: "El personal, es muy poco amable"
Ventajas: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Desventajas: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Ventajas: "The crew was average. Few of them were hospitable and friendly."
Desventajas: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
Ventajas: "Really good flight, no complaints here. Friendly and efficient staff."
Desventajas: "Seats unconfertabale"
Ventajas: "Handing our menus in economy class was a nice touch. Service on board was very attentive."
Ventajas: "Over all the customer service was accommodating."
Desventajas: "Never received a notification for flight delay. Online communication was never established"
Ventajas: "Flight attendants were nice, friendly and accommodating."
Desventajas: "Less beverage served. No coffee or tea was offered."
Ventajas: "No llego mi maleta a Vancouver"
Ventajas: "No llego mi maleta a la cuidad de Vancouver y tenía una conexión y fue todo un desastre con tantas vueltas"
Desventajas: "No hay películas en español"
Ventajas: "Nice crew"
Desventajas: "Seat on up position are too straight"
Ventajas: "Service was great and friendly and attentive"
Desventajas: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Ventajas: "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
Desventajas: "They are a bit strict on carry on luggage weight but not that big of a deal."
Ventajas: "Seats, entertainment selection, crew, food; & bathrooms were kept clean"
Desventajas: "Still hate the long flight"
Ventajas: "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
Desventajas: "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
Desventajas: "Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous"
Ventajas: "FLIGHT WAS CANCELLED"
Desventajas: "Airline could have have notified us the flight was cancelled via email before we got to the airport. THEY DID NOT. We had to wait in general airport area for SIX HOURS, before we could check in to new flight. We planned trip to arrive to unfamiliar destination during day time. We arrived at MIDNIGHT! AWFUL!!!!"
Ventajas: "This flight was 16 hours long was very very cold for about 5 to 6 hours needed jackets extra blankets very uncomfortable for that time frame"
Desventajas: "I loved everything except for the freezing temperatures for 5 to 6 hours"
Ventajas: "The flight attendants were pleasant and so was the flight."
Desventajas: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
Ventajas: "the service"
Desventajas: "food no to much"
Ventajas: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Desventajas: "My only complaint, if I have to make any suggestions would be more leg room."
Ventajas: "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
Desventajas: "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
Ventajas: "The flight went okay, but my bag didn’t make it and still hasn’t been found."
Desventajas: "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"
Ventajas: "Food and attentive staff"
Desventajas: "Broke my luggage"
Ventajas: "The service was very nice and the ice cream with meals was a nice touch"
Desventajas: "Plane was a bit dirty - there were big dirt streaks on the ceiling above me, and I saw more on the ceiling on the other side of the plane as well."
Ventajas: "Route and travel time. The food taste good."
Desventajas: "Bathrooms need to be cleaned in between flights; meal didn't have any condiments included ; they don't provide a toiletry bag with basics of toothbrush and socks; airplane needs to be CLEANED.. we found dental floss and empty containers inside the seat pocket."
Ventajas: "Smooth, delay-free travel from take-off to (smooth) landing on the tarmac! The pilot has some skill to make it like a gliding landing without bumps!"
Desventajas: "Cathay Pacific does not participate in TSA PreCheck."
Desventajas: "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
Desventajas: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"
Ventajas: "Helpful crew"
Desventajas: "Cramped seating. Very little leg room"
Ventajas: "Landed on time"
Desventajas: "Boarded with delay"
Ventajas: "The flights overall were great. The crew were very professional and personable from when I checked in to when the plane landed. Definitely will be using Cathay Pacific again"
Desventajas: "The food was not very good, whatever bit I ate caused me a bit of a stomach ache. I was able to munch on some snacks. Please have some more fruit options available."
Ventajas: "Great staff. Very friendly and helpful for those in need :) i wasn't in need but I've watched them help passengers every flight I've taken with Cathay pacific"
We sat on the tarmac for over one hour, in Sydney, putting us late into Dallas. Because of that I barely made my connecting flight, and my luggage did NOT make my connecting flight. Meaning I had to stay at La Guardia till 1:00am in the morning, to wait for my luggage that came on a later flight.
Desventajas: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Ventajas: "The tv size, charging station, foot hammock"
Desventajas: "No delay,"
Ventajas: "I like the fact that qantas boards the passengers in the back and works their way forward! Ive seen airlines do the opposite and it takes forever and very inefficient. So good job qantas. Much appreciated."
Desventajas: "Food could be better and cabin and bathroom cleaned more thoroughly."
Ventajas: "Staff were friendly"
Desventajas: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Desventajas: "For such a long flight should have given us more water. But were responsive when asked."
Ventajas: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Ventajas: "The seats had more room than the bigger planes. We were offered a very nice sandwich for lunch There was cool air pumped around the plane from the moment we boarded"
Desventajas: "This flight was pleasant, so nothing to worry about."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "food was good, great entertainment, crew very attentive"
Desventajas: "everything was good"
Ventajas: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Desventajas: "Use of 737 and lacklustre entertainment system compared to A330"
Ventajas: "Very good selection of movies with recent releases; music selection was also excellent"
Ventajas: "I liked the grilled chicken and the beef selection"
Desventajas: "The actual greens in both salads were weak; soft not crisp and cut in large chunks nose that were hard to handle and not flavorful."
Ventajas: "A crew member saw that I was crying upon departure and left a stack of tissues in the seat next to me. Then the crew member checked on me later to make sure I was ok. It was very nice and touching."
Desventajas: "My chicken was raw in my lunch."
Desventajas: "Unnecessary delays"
Ventajas: "*Our flight from LA to Melbourne on January 7th was cancelled. Fortunately, Qantas crew members were able to place us on an American Airlines flight to JFK the very same day."
Desventajas: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Ventajas: "The crew were very polite and helpful given the stressful circumstances."
Desventajas: "Boarding was a mess. One staff member trying to deal with a full flight of delayed and tired passengers. Given the delay out of NY (due to weather) connecting flight to melbourne was missed. Not happy that I was put on a flight to Sydney instead. Entertainment system is dated. Personal headphones don’t plug in and the interface was unresponsive. Expected better from qantas."
Desventajas: "Flight was late boarding at LAX and at Sydney had to be bused to terminal which was slow. Otherwise all was great."
Desventajas: "Rigid with assigned infant seats. Would not move us to bassinet bulk head area though we would pay for it. Flight went well regardless."
Ventajas: "Attentive staff with great food. Only issue is seats in economy are a bit cramped."
Desventajas: "Seats a bit cramped in economy."
Ventajas: "easy boarding,efficient staff, lots of entertainment options, great pilot - very smooth flight and excellent landing"
Desventajas: "got stuck in middle seat, def not comfortable; crew not very cheery"
Desventajas: "Delayed at takeoff but made some time back in the air and captain rearranged connecting flights for passengers. Food portions were a bit small at mealtimes."
Ventajas: "Felt looks after by crew"
Ventajas: "Qantas rarely disappoint! I have been flying with them for almost 35 years and I don't recall a bad flight"
Desventajas: "Nothing comes to mind"
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Desventajas: "Bathrooms were disgusting, plane was dirty"
Ventajas: "The inflight service was great - friendly attendants and great food. The washroom was checked throughout the flight and was still in great shape by the end of the trip."
Ventajas: "Assistance is good."
Desventajas: "No any explanation to delayed about 2 hours that resulted in missing the connected flight for more than 10 hours."
Ventajas: "Great service. Perfect flight"
Desventajas: "Entertainment system was not working at my seat"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Loved the hot chocolate and chocolate."
Desventajas: "No choices available for dinner and other snacks not very good."
Ventajas: "movie selection"
Desventajas: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."
Ventajas: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Desventajas: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Ventajas: "Boarding food choices actually got drinks and food with Ticket price. Didn't have to buy extra food or drink They actually serviced toilets on flight. Got headsets and you could choose your own entertainment at your seat"
Desventajas: "There is no room between seat if person in front of you Puts their seat back. You have zero leg room and you can't Get out of your seat to go to bathroom. If all seats are taken in coach you are quite screwed"
Ventajas: "comfortable seats. Okay food. Great entertainment."
Desventajas: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Desventajas: "The flight got cancelled at 2:30am and then I had to try and find another flight rather than the airline automatically rescheduling me"
Desventajas: "The complete lack of space between seats Old style plane Very average new movie selection"
Ventajas: "Didn't have to pay for drinks, after 4pm policy!"
Desventajas: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."
Ventajas: "I arrived in Melbourne 9 hours after I was scheduled to. The flight was severely delayed out of NYC and then I missed my connection out of LA and flew to Sydney instead. I was offered a $20 voucher for food at jfk, and that was it."
Desventajas: "See above"
Desventajas: "The flight boarded 30 mins after it said it would on the boarding pass, and then was delayed further by an ill passenger. We ended up leaving about 60-90 minutes late."
Ventajas: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Desventajas: "Those with special meals receive their food way earlier than the rest of the plane."
Ventajas: "Entertainment Is always good"
Desventajas: "The five hour delay. Would have appreciated a phone call so I didn't have to get to the airport so soon. Food used to be so much better"
Ventajas: "Staff was courteous and the in flight food was good"
Desventajas: "The flight was delayed 1 and a half hours to start with. Although the entertainment system on the plane is very good, half way through the flight it started having issues. Movies stopped playing and then the whole system locked up. First it was just individual seats that had problems but eventually the entire plane was unable to view anything. Even a complete reboot did not help. We spent the last 6hrs of the flight unable to view anything even though they repeatedly tried to reset the system"
Ventajas: "Food was amazing as was the crew"
Desventajas: "Seats get stuck and difficult to maneuver to the upright position."