Ventajas: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Desventajas: "Flight left a little bit late."
Ventajas: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Desventajas: "More variety of options for the vegan meals..."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Abordaje"
Desventajas: "Comida"
Ventajas: "The crew was very good. The service was fine."
Desventajas: "The food could have been better."
Ventajas: "The cabin staff were extremely caring."
Ventajas: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Desventajas: "none"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Slept much of the time"
Desventajas: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Desventajas: "The lounge was somehow poor and noisy because of the airport constructions."
Ventajas: "Very smooth boarding process and excellent, lovely flight attendants"
Desventajas: "None"
Ventajas: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Desventajas: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Ventajas: "Great crews and good foot space!"
Desventajas: "Food was terrible! Getting worse every time !"
Ventajas: "Very polite staff"
Desventajas: "The curry made me sick and the movies were outdated."
Ventajas: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Ventajas: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Desventajas: "The entertainment choices for English speakers was a bit limited."
Ventajas: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Desventajas: "Didn’t care for the food nor movie choices."
Ventajas: "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
Desventajas: "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
Ventajas: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Desventajas: "Everything perfect for me!"
Ventajas: "Good price"
Desventajas: "Stink in the plane"
Ventajas: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Ventajas: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Desventajas: "."
Ventajas: "The flight attendants were extremely attentive and courteous"
Desventajas: "The meals were awful"
Ventajas: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Ventajas: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Desventajas: "Cabin is bit old, seats don't recline enough, smells musty."
Desventajas: "No opción de español"
Ventajas: "Everthything"
Desventajas: "Nothing"
Ventajas: "They had good movies and music of my choice."
Desventajas: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Ventajas: "Most of all are good."
Desventajas: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Ventajas: "Fantastic customer service, excellent food everything was best and clean."
Ventajas: "Best flight ever"
Ventajas: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Desventajas: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Ventajas: "Great food on ANA flight from Malaysia to Tokyo."
Ventajas: "Efficient, courteous crews,"
Desventajas: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Ventajas: "The food was really good, service was great, and nothing to complain about"
Desventajas: "I don't have any complaints"
Ventajas: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Ventajas: "Todo"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Ventajas: "food , service"
Ventajas: "The staff were polite and highly professional. It was an enjoyable flight."
Ventajas: "Enjoyed the flight very much!"
Desventajas: "Too much scrutiny for my request for a double vodka screwdriver"
Ventajas: "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
Desventajas: "Space of the seat are too tiny also a place to have some food"
Desventajas: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Ventajas: "Very friendly crew both on the ground and in the air."
Desventajas: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Desventajas: "The websites should be improved that allow users to login."
Desventajas: "Clean the rest room and fix the lavatory"
Desventajas: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Ventajas: "The crew was helpful and patient. Toilets were always clean."
Desventajas: "Beer was not available. Sometimes the type of food was not available in the coach class."
Ventajas: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Desventajas: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Desventajas: "Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements."
Ventajas: "not any games to play on the behind seat screen, it helps to pass the time..."
Desventajas: "The food was just ok,,,,could have been better.."
Ventajas: "The food was great and so was the entertainment."
Desventajas: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Ventajas: "Nice plane, good crew"
Desventajas: "Flight was delayed several times at take off, then upon landing we waited on tarmac for another hour waiting for gate to open"
Ventajas: "Short leg room"
Desventajas: "Better snack and more leg room"
Ventajas: "another Airline"
Desventajas: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Ventajas: "Food is better than most economy boarding and friendly cabin crew service."
Desventajas: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Ventajas: "Crew was very welcoming"
Desventajas: "A little more leg room."
Ventajas: "I like how the flight was non- stop."
Desventajas: "The seat was cramped and uncomfortable. Although I am a person of short stature, my back was achy throughout the flight."
Ventajas: "The crew"
Desventajas: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."
Desventajas: "The gate was too far"
Ventajas: "Crew was very professional and was quick to address any needs of the customers"
Desventajas: "Better choice of foods"
Ventajas: "Flights were ontime, excellent customer service from gate staff and fligh attendants."
Desventajas: "waiting 2 hours for the plane to park"
Ventajas: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Desventajas: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Ventajas: "Nothing"
Desventajas: "Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience"
Ventajas: "Little less food."
Ventajas: "Smooth flight"
Desventajas: "Boarding was disorganized. No priority boarding for business class passengers. Same thing happened on disembarkation in Manila. Crew didnt control the traffic flow going out from a single exit door."
Ventajas: "Landing was perfect"
Ventajas: "Lots of delayed flight"
Ventajas: "American carriers should take note and work to improve passenger comfort and experience."
Desventajas: "A better entertainment system would be nice."
Ventajas: "Serice and selection of in flight entertainment"
Ventajas: "Comfort and entertainment system"
Desventajas: "To late to board passengers,"
Ventajas: "Well I found out they are not accommodating or flexible and denied my request to upgrade to business class at additional charge"
Desventajas: "Not much to like there"
Ventajas: "Entertainment and the crew was really good"
Desventajas: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Ventajas: "Everything was on time and quick all"
Desventajas: "All went well"
Ventajas: "The only thing I like is the straight flight of otherwise food was ok"
Ventajas: "Other than a crew member that was quite rude all else was ok"
Desventajas: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Desventajas: "Food was just okay. Nothing to rave about. Could be improved."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Nothing"
Desventajas: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Ventajas: "We arrived on time"
Desventajas: "Delayed flight"
Ventajas: "Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean"
Desventajas: "Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers."
Ventajas: "Food"
Desventajas: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Ventajas: "Food and crew"
Desventajas: "There was only entertainment on your phone or iPad"
Ventajas: "Very good cobfort and assistance"
Desventajas: "Entertainement system was bad, few options, no wifi as indicated before"
Desventajas: "Departure was delayed by more than 1 hour"
Ventajas: "Nothing"
Desventajas: "Everything, so I bought a ticket back with Cathay Pacific."
Ventajas: "The crew was very nice and attentive to our needs"
Desventajas: "Comfortability wasn't great."
Desventajas: "My seat from Los Angeles airport was giving to another passenger..I was ask if I paid extra??? They gave a middle seat for 14hrs flight same as coming back Manila to Los Angeles ... No priority at all.."
Ventajas: "Extremely helpful crew, friendly and with a genuine warm smile. Good food. What I like the most is, it is a direct flight from the US mainland to the Philippines."
Desventajas: "A bit worn out economy seats. No tears, but looks old."