Desventajas: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Ventajas: "Very helpful in getting on board luggage stowed, attractive interior"
Desventajas: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Ventajas: "Everything. Air NZ has the best Premium Economy class in the sky."
Desventajas: "All good."
Ventajas: "Non stop flight"
Desventajas: "Staff not wake me up even after requesting they not wake me up to force feed a meal."
Ventajas: "Business class lay-flat seats and a private cubby."
Desventajas: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Ventajas: "Their English, unlike US English, is a little hard to understand."
Ventajas: "The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed."
Ventajas: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Ventajas: "The entertainment was excellent and so was the food."
Desventajas: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Ventajas: "Everything. Best service and great seat room."
Ventajas: "The option to gate check strollers for easy access with a toddler"
Desventajas: "The stroller wasn't delivered to the gate by Air New Zealand"
Desventajas: "it was very cold"
Ventajas: "same as above"
Desventajas: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Desventajas: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Ventajas: "Excelente todo!"
Ventajas: "Entertainment options were of great variety and easy to use"
Ventajas: "Seats are very comfortable and with enough leg room. The movie selection is always good and the food is excellent"
Ventajas: "vvery comfortable flight"
Ventajas: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Ventajas: "Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset."
Desventajas: "You can’t sleep to music because each track has to be selected individually."
Ventajas: "The service was very nice. The food was good. The entertainment choices were good as well."
Desventajas: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Desventajas: "Lo perdí"
Ventajas: "The friendliness of the crew."
Ventajas: "everythign aboht the trip was great"
Desventajas: "Very small seat"
Ventajas: "It was simply fantastic - all of it!"
Ventajas: "REally liked the plane, crew, and accommodations."
Desventajas: "Our flight from Rarotonga was 2.5 hours late, causing us to leave Rarotonga at 2:40 AM ! The flight and crew were wonderful, but we were exhausted as sleep time was cut short because of the lateness of the flight."
Desventajas: "Economy was too squished. Hard to eat with people next to you."
Desventajas: "Couldn't check in online and book seats. That was a bummer."
Ventajas: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
Ventajas: "Amazing service. Friendly staff. Sat in row 38. Seat was comfortable and foot rest was amazing! I would highly recommend air New Zealand!"
Ventajas: "Nothing stood out. They do provide ear phone on the flight."
Desventajas: "Seating was very cramped and I'm only median built.."
Ventajas: "The crew were wonderful! Lots of leg room, quick and helpful boarding. Loved my first time on Air New Zealand."
Desventajas: "I should've asked for a vegetarian meal but I didn't think to. I will next time! I'd also love some more NZ movies...Whale rider, Hunt for the Wilderpeople, etc! That'd be great!"
Ventajas: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Desventajas: "Food was horrible"
Desventajas: "They lost my bag and the flight was delayed."
Ventajas: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Desventajas: "There was't anything I didn't like I thought it was all good"
Ventajas: "Great crew, great entertainment"
Desventajas: "Wasn't a fan of the dinner but no big deal"
Ventajas: "After finding it in the airport everything went extremely well. Able to find the flights and get to the gates with plenty of time. I did not have access to my email, but did see all the notices and appreciate that. Will travel with email access in the future."
Ventajas: "Large variety of entertainment options"
Desventajas: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"
Ventajas: "The comfort of the seat, the quality of the food and the friendly accommodating service."
Desventajas: "Absolutely nothing."
Ventajas: "The food and service was great. The plane was clean and very nice."
Desventajas: "The infotainment system in my wife's seat 39J stopped working about half way through the flight."
Desventajas: "United is so blegh: staff, seats, service, etc."
Ventajas: "Service was excellent , food was very good. Comfortable. Flight."
Ventajas: "Food and entertainment were great. Crew was very nice."
Desventajas: "Sitting in between the economy sections meant everyone with a crying child should come stand by my seat until their baby stops crying."
Ventajas: "Overall good and comparable to other airlines I have flown in past."
Desventajas: "Consider adding a vegetarian meal for vegetarian passengers. It was not clear if veg meals can be ordered when booking a flight or when checking in."
Ventajas: "Crew was responsive and friendly"
Ventajas: "- decent wine, fresh fruit, in-seat entertainment, smooth flight"
Desventajas: "- audio was buzzy, seats very thin, bathrooms not stocked with paper towels"
Ventajas: "Nice crew, surprisingly fresh food."
Desventajas: "Very cramped seating."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "efficient, entertainment"
Ventajas: "Everything was fantastic!"
Ventajas: "Crew did their best, but that wasn't great."
Desventajas: "We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24"
Ventajas: "Great entertainment, food, and crew."
Ventajas: "The seat is narrow compare with other airlines."
Ventajas: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Desventajas: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Ventajas: "Everything! As a first timer in Australia the flight experience was great."
Desventajas: "Delayed sat kn tarmac coming and going. Paid for window seat and did not get it."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Desventajas: "Our flight was delayed 3 hours. We were stuck on the plane 2 of the 3 hours! Terrible!"
Ventajas: "Service and attitude"
Desventajas: "Very long flight"
Desventajas: "747 not as pleasant or spacious as A380"
Desventajas: "Way too cramp even for airplane standards. When food was served, it’d take at least 30 minutes for the flight attendants to collect rubbish, and since the seats are so small and I can’t keep the tray table open without pinching my spleen, it was really terrible. I paid extra for an aisle seat and was told there weren’t any."
Ventajas: "*Our flight from LA to Melbourne on January 7th was cancelled. Fortunately, Qantas crew members were able to place us on an American Airlines flight to JFK the very same day."
Ventajas: "Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth."
Desventajas: "To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties."
Desventajas: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Ventajas: "Seriously, in all my years of flying this was the best experience I've ever had - and that includes comparing my Economy ticket at Qantas to previous First Class flights with Delta and US Air. Very coordinated, very well setup and prepared. The stewards were wonderful. Food and service outstanding through the entire 13hr flight."
Desventajas: "My seat screen did not work, but I was ok with that as I had a charged iPad with me."
Ventajas: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Desventajas: "breakfast service slow and comlcated"
Ventajas: "Excellent crew!"
Desventajas: "Room was quite cold."
Ventajas: "Crew was trying hard to make customers comfortable"
Desventajas: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Ventajas: "Food was very good and crew was excellent"
Desventajas: "As always, the seats felt too cramped"
Desventajas: "Headphone jack on the 747 was faulty."
Ventajas: "The food is excellent. The flying attendant is friendly"
Desventajas: "The plane was very late"
Desventajas: "floor of plane not clean full of crumbs"
Ventajas: "Crew, spacious seats and airplane."
Desventajas: "Plane was a bit old, like bathrooms."
Ventajas: "Love the Airbus 380!"
Desventajas: "They didn’t pick up trash very often. Had to store it on the floor by my feet."
Ventajas: "love the selection of food and snacks"
Desventajas: "staff was not at helpful and friendly as i remembered. Seem a little stress and did not want to be there."
Ventajas: "easy boarding,efficient staff, lots of entertainment options, great pilot - very smooth flight and excellent landing"
Desventajas: "got stuck in middle seat, def not comfortable; crew not very cheery"
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Desventajas: "Bathrooms were disgusting, plane was dirty"
Ventajas: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Desventajas: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Desventajas: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Ventajas: "Very accommodating for such a long flight."
Desventajas: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Desventajas: "The wheel on my bag was smashed..."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Crew was very attentive. The boarding was slow at first but moved along quickly. We ordered our meal online and got our meal first. Very good food."
Desventajas: "The seat was small and we are not tall. The bathrooms were always crowded and hard to clean."
Ventajas: "Not enough food"
Ventajas: "Great exportable the staff was very helpful and friendly I will fly again"
Ventajas: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Desventajas: "I had no problems"
Desventajas: "The airline used a codeshare that did not seem to signify anything. They would not provide me with any help when it became clear I would miss my connection. Furthermore, I purchased an extra legroom seat and was charged for it twice. Avoid if at all possible"
Ventajas: "Food, entertainment, comfy seats, quiet sleeping time"
Desventajas: "Some of the head phone connection did not work"
Desventajas: "Was not the original scheduled flight."
Desventajas: "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"
Ventajas: "I was able to make a connection without too much hassle"
Desventajas: "I had a economy plus flight booked and should have been on a Qantas from LA to JFK but due to delays I was put on an AA flight and downgraded to economy. I could have just as easily been upgraded to business - you chose not to do that."