La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "The Entertainment screen could have been larger."
Ventajas: "the selection of beverages and the crew are very friendly and helpful"
Desventajas: "Selection of entertainment"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Desventajas: "The person who assisted me to check in didn’t even know about Global entry..."
Ventajas: "Service was excellent"
Desventajas: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Ventajas: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Ventajas: "Great service. Food drink and inflight entertainment"
Ventajas: "Very helpful staff. Easy check in. Comfortable seats."
Ventajas: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Ventajas: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Ventajas: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ventajas: "Very friendly crew!"
Ventajas: "The customer service overall was really good."
Desventajas: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Ventajas: "Great meal compared to other local airlines. Comfortable."
Ventajas: "Excellent flight and wonderful service!"
Desventajas: "Airplan so old and ac not work super hot."
Ventajas: "All were very polite and were very through when checking the cabin before departure and landing"
Ventajas: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Desventajas: "The video monitor for viewing movies was dated."
Ventajas: "Good service."
Ventajas: "everything was perfect!!"
Ventajas: "I didn't like anything about it."
Desventajas: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Ventajas: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Ventajas: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Ventajas: "The flights were generally ok. Flying coach.."
Desventajas: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Ventajas: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Ventajas: "Enjoyed the greeting, politeness and food"
Desventajas: "More English speaking would be preferred"
Ventajas: "The crew and service."
Desventajas: "No entertainment. No snack either."
Ventajas: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Desventajas: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Ventajas: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Ventajas: "They were super considerate the entire flight."
Ventajas: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Desventajas: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "They provide us slipper for in flight comfort"
Desventajas: "Old aircraft"
Ventajas: "Love Jan service!!!"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "great service"
Desventajas: "difficulty in figuring out how to use the controls on the entertainment remote"
Ventajas: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Ventajas: "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
Ventajas: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Ventajas: "great service and help with everything!!"
Desventajas: "Late boarding"
Ventajas: "Courtesy of crew members"
Desventajas: "No vegetarian food available"
Ventajas: "There are just some wonderful travel things that happen perfectly, automatically, and with follow-up from the provider. The Japan Airlines flight from Tokyo Narita to Busan, Korea was one of those pleasant experiences. But then again, all of my Japan Airlines flights have been that way. I go out of my way to seek their flights!"
Ventajas: "Wonderful crew..nice plane and comfortable seats!"
Desventajas: "No inseat power or usb on the monitor"
Ventajas: "A quiet, quick and on time flight in a small plane with a competent crew - just as expected!"
Ventajas: "The crew was very professional"
Desventajas: "Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights."
Ventajas: "the food and the business seat is very good."
Desventajas: "the entertainment must be update more."
Ventajas: "The first meal was awesome! The second one was so-so."
Ventajas: "Food was good."
Desventajas: "Not enough soft drinks and ice has to be asked for."
Desventajas: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Desventajas: "I’ll use Korean Airlines again!"
Ventajas: "Good selection of entertainment"
Desventajas: "The food"
Ventajas: "korean air is always great, service was awesome"
Ventajas: "Plane in excellent condition. Service outstanding."
Desventajas: "Nothing special about the food, but it's not a big deal. Would fly them again."
Desventajas: "More water"
Ventajas: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Desventajas: "Seats could always be more comfortable."
Ventajas: "The flight was shared with Delta airlines on a Delta plane, terrible arrangements. Small seats, poor service, poor entertainment, very bad experience."
Desventajas: "It could have been better if it was a Korean Air flight."
Ventajas: "service/food excellent"
Desventajas: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Ventajas: "Clean comfortable"
Desventajas: "Vegan meal option needs more veggies"
Ventajas: "Service was great. Food was good."
Ventajas: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Desventajas: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Ventajas: "Adult and kids menu was good on flights departing San Francisco. Programming options were Good."
Desventajas: "Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates."
Ventajas: "Great service!"
Desventajas: "Dated aircraft A330-300 and seats."
Ventajas: "How often i was fed"
Desventajas: "I wanted to upgrade and they said no even rhough it wasnt full"
Ventajas: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Ventajas: "Got exit row seat. No extra charge."
Desventajas: "Everything was great"
Ventajas: "Customer service is very good"
Ventajas: "I liked the seats and the comfort."
Desventajas: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Ventajas: "쾌적하고 승무원 서비스는 좋음"
Desventajas: "식사가 맛과질이 떨어진다 정성이없이.."
Ventajas: "Great service"
Desventajas: "Wish I could have sat further in the front"
Ventajas: "Great seat and fairly decent food."
Ventajas: "very friendly"
Desventajas: "Very tight seating"
Ventajas: "Attentive service, very detail oriented to avoid any mistakes for the traveler"
Desventajas: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Ventajas: "Boarding orderly"
Desventajas: "Cold food"
Ventajas: "Seats more comfortable than other planes"
Desventajas: "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
Ventajas: "Everything was as good as it gets specially the crew"
Desventajas: "Very long flight....."
Desventajas: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Ventajas: "I had a safe flight"
Desventajas: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Ventajas: "I loved the aircraft and the great service. They offered great food and the service was fast"
Desventajas: "Everything ok"
Ventajas: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Ventajas: "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
Desventajas: "Nothing! Great flight."
Ventajas: "Staff very helpful in every way."
Ventajas: "A proactive, kind and proper treat on board"
Ventajas: "The crew is crisply dressed and very professional in their demeanor. You feel first class even in economy."
Desventajas: "Service!!!! Plenty of crew and they are very attentive."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Koreans are naturally respectful, making for a very pleasant flight"
Desventajas: "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."
Ventajas: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Ventajas: "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
Ventajas: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Ventajas: "Delta crew was awesome"
Desventajas: "Running to flight"
Desventajas: "More food options. Softer, roomier seats."
Ventajas: "Comport and fast"
Desventajas: "Connecting flight in Incheon Airport delayed again, 4th consecutive time this has happened on this particular flight. I think this is done intentionally so airline can combine it with the next flight that departs 50 minutes later based on amount of bookings on each flight."
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Desventajas: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
Ventajas: "Comfort flight with good entertainment, food and service."
Desventajas: "Flight attendants need to assume travellers do not know Korean."
Ventajas: "VERY COMFORTABLE"
Desventajas: "Staff is great!"
Desventajas: "Food could be better."
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "To Vietnam"
Desventajas: "Meal the beef steak taste like beef jerky"
Desventajas: "flight delayed 30 minutes"
Ventajas: "Quality of meals were better than their competitors. They were rather enjoyable. Also, flight attendants were very nice."
Desventajas: "The delay made me miss a free shuttle to Yongsan Army Base, Seoul, so I had to find an airport limousine (bus) service to a nearby hotel (Crown Hotel) to the base. Very inconvenient! Entertainment system is outdated, and there was no plug-ins on the seats."
Desventajas: "That made me stay overnight in Korea."
Ventajas: "charming efficient staff"
Desventajas: "Old aircraft, seats uncomfortable, not much better than economy class. Rick"
Ventajas: "I like their attentiveness to service. Very efficient and hospitable comes to mind of these highly professional flight crew. From checking in my baggage to getting settled in before take off, meal and beverage service, and to ensuring overall comfort for we the passengers."
Desventajas: "Just the rudeness of some of my fellow passengers. Otherwise a great flight."
Ventajas: "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
Desventajas: "Not enough water"
Desventajas: "Every flight with asians was delayed."
Desventajas: "4 hour delay"
Ventajas: "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
Ventajas: "On time arrival."
Desventajas: "The seats were not too good, a bit outdated"
Ventajas: "Crew was very nice..did all they could do"
Desventajas: "Food terrible..seats not comfortable..few entertainment choices"
Ventajas: "Overall fantastic trip. Food great, Seats great, inflight entertainment great!"
Desventajas: "The pushy people on flight"
Ventajas: "Asiana es lo mejor"
Ventajas: "Best attendants and gate agents ever."
Ventajas: "Check in was quick and the personnel were extremely friendly! The flight staff was extremely friendly as well. Always smiling and did not fail to please once. I will definitely fly with AsianaAirlines again."
Ventajas: "I truly appreciate, especially on a long flight, the extra leg room in between the seats. All the flight attendants were super nice & the food was awesome!"
Desventajas: "My only "annoyance" was the touch screen tv was a little difficult to use. Due to the over use of the tv, I had to touch the screen several times to complete the function I was asking it to do. So overall an excellent flight!"
Desventajas: "did not attempt to treat layover passengers with extra comfort. flew HNL to ICN 9-10 hr layover at ICN for 4+ hours, ICN to BKK (final destination). ICN to BKK flight if at all possible should give upgrade to preferred seat, higher or at least offer connecting free seats... no concern for passenger who need rest due to the long haul..."
Ventajas: "Good leg room. Short flight 1.5 hours."
Ventajas: "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
Desventajas: "the seats are not comfortable,"
Ventajas: "Provision of on flight slippers, sleeping pillow and blanket, toothbrush and toothpaste Comfortable and easy boarding and check in"
Desventajas: "More varieties and kinds of meals and food should be provided such as muslim halal food Minimize transit waiting time Increase checked in baggage limit if possible"
Ventajas: "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
Desventajas: "Sometimes food but it's okay."
Ventajas: "Great bassinet for baby Excellent entertainment"
Desventajas: "Terrible food, not enough food given the long haul distance, not enough water provided"
Ventajas: "Crew was very helpful"
Ventajas: "The flight wasn't a problem but I lost a day of my vacation due to their "mistake. And I was told because I didn't act on iron 24 hours it's my problem."
Ventajas: "I am a large person, the staff was kind enough to move my seat next to empty seats, since the plane was not full."
Ventajas: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Desventajas: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Desventajas: "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
Ventajas: "I liked the airbus used to fly from and to the USA. On a 15 hour flight comfort is key, and they did their best. The have build little foot pedals to rest your feet on. Meals also came often, and the food was on the better end of airplane food. Crew was also very friendly!"
Ventajas: "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
Desventajas: "I found that unlike my SEA to Seoul flight, the staff on this 9 hour flight only brought drinks around during meal time; or you had to specifically call a staff member to get a drink. I really appreciated the first flight staff that took care to bring drinks around more often without needing to call on them. They seem very stingy with carry on items. Other than that, it was a very pleasant experience."
Ventajas: "Staff was so kind and flight was on time."
Desventajas: "I wish there was a USB jack for my devices."
Ventajas: "Crew was efficient."
Desventajas: "Seats on the small side."
Desventajas: "Fue un viaje corto, entretenimiento y comida no fue indispensble pero todo bien!"
Desventajas: "el trato"
Desventajas: "Recomiendo Delta y la página de Kayak es buena y segura.. fue un excelente viaje, gracias."
Desventajas: "Vi un alto estándar de atención y puntualidad. Sugiero hacer las indicaciones del despegue y aterrizaje en idioma español"
Ventajas: "Los asientos no son cómodos"
Desventajas: "Para mi todo bien"
Ventajas: "Excelente trato, la mejor línea aérea"
Desventajas: "Dar almohadas"
Ventajas: "todos muy amables"
Ventajas: "Lo rápido k viaje y el excelente servicio gracias"
Desventajas: "Puntualidad y responsabilidad"
Desventajas: "Tener un piloto para el vuelo"
Ventajas: "Fue rápido y avisaron cualquier inconveniente a tiempo"
Desventajas: "Había una trabajadora que no sonreía mucho y hacía mucho frío en el avión"
Ventajas: "Me gustó la comida y la calidad del servicio"
Desventajas: "estuvo en general muy buen servicio. Hacia mucho frío y la comodidad no fue la mejor en cuanto al momento de dormir"
Ventajas: "El personal muy amable y a pesar de que se retraso el vuelo todos mantuvieron la calma y lo manejaron muy bien. El asiento no está mal, es cómodo."
Ventajas: "Muy puntuales."
Desventajas: "Mi asiento fue el último y no se me permitió tener otra opción."
Ventajas: "La atención del personal"
Desventajas: "Todo wstuv6muy b Todos los servicios fueron excelente,"
Ventajas: "Ante los problemas dieron respiesta"
Ventajas: "Vuelo salió a tiempo"
Desventajas: "Que avisen antes que el vuelo fue operado por otra aerolínea , no fue delta."
Desventajas: "Por poco pierdo la conexión."
Ventajas: "El sistema de entretenimiento, las almohadas y cobija"
Desventajas: "La comida"
Desventajas: "Estuvo bien"
Desventajas: "Muy costoso el precio del equipaje. Casi 500$ por 2 maletas. El costo del vuelo a Madrid."
Ventajas: "La tripulación es la mejor."
Desventajas: "Todo muy bien"
Ventajas: "El vuelo fue de delta pero estaba operado por Aeroméxico. El personal de ambas líneas muy grosero. En especial una señorita de Aeroméxico llamada Yadira Díaz que tenía un distintivo de entrevistador literalmente me dijo que le hiciera como quisiera que ella no me iba a atender."
Desventajas: "Ambas aerolíneas (Delta y Aeroméxico) tienen que capacitar a su personal"
Ventajas: "Todo normal."
Desventajas: "Fue un vuelo casi low cost, muy miserable los aperitivos, y ni siquiera se tomaron la molestia de entregarme un auricular a pesar se haberlo pedido. Un vuelo de cuatro horas muy aburrido."
Ventajas: "La tripulación"
Desventajas: "Control de maletas de cabina"
Desventajas: "No es lo que compré. Asientos pesadísimos uno del otro, casi sin espacio para piernas. Cuberteria y platería de plástico, nunca entregaron los accesorios Tumi, las mantas NO son las anunciadas. En fin, un engaño."
Ventajas: "La puntualidad"
Desventajas: "Se perdió tiempo acomodando los equipajes, que los pasajeros entren al avión con menis maletas."
Ventajas: "Eficiente abordaje, vuelo a tiempo, servicios de avión muy Modernos"
Ventajas: "La puntualidad excelente"
Desventajas: "Me rompieron el equipaje de correa"
Ventajas: "El servicio a bordo es excelente y los agentes en sala siempre estuvieron pendientes de mis necesidades. Me permitieron abordar antes ya que tengo una cirugía reciente."
Ventajas: "Rapidez del viaje y profesionalidad de los pilotos"
Desventajas: "Las opciones de comida"
Ventajas: "El avión salió a la hora y llegamos 20 min antes de lo previsto"
Desventajas: "Pasaron laa azafatas 1 vez (vuelo de 2 horas), y aunque había wifi a bordo, era muy malo."
Ventajas: "La atención del personal fue muy buena."
Desventajas: "El vuelo se retraso 1 hora y la comida estuvo horrible."
Ventajas: "La comodidad del avión la atención del personal y el proceso de abordaje súper rápido un vuelo muy cómodo y tranquilo"
Desventajas: "No checan los asientos, cuando llegue a mi lugar asignado ya había dos personas sentadas y una de ellas estaba en mi lugar no comenté nada poe respeto ya que eran personas mayores a mi"
Ventajas: "La atención fue muy buena, los asientos son muy cómodos el servicio de entretenimiento, cuentan con una entrada de audífonos y salida usb para cargar tu teléfono mientras viajas.el wifi en la nave son un plus."
Desventajas: "Pague un upgrade a un mejor lugar y Mi asiento se regresaba a la posición original solo el cual tenía que que estar acomodándolo , a pesar de que el personal me comentó que era una nave nueva."
Ventajas: "Durante las 5 hs de vuelo siempre estuvieron atentos a las necesidades de los pasajeros."
Ventajas: "Excelente horario para viajar a Monterrey, El vuelo no estaba saturado y fueron muy puntuales"
Desventajas: "Me abrieron y revisaron la valija. Incluso teniendo un candado, lo rompieron y la cerraron con un precinto."
Ventajas: "I love the idea to have a non stop flight and the seats are very comfortable to be this an excellent flight just need to give more snacks that would be great :)"
Desventajas: "Took to much time the boarding and we needed more snacks"
Ventajas: "Nunca había tenido un vuelo con tan buen servicio. El personal al muy amable y simpático. Siempre pasaba el personal ofreciéndonos comida y bebida. La merienda muy completa, platos a escoger, snacks, postres. Gracias Delta :)"
Desventajas: "Lo que no me gusto que al momento de llegar a Atlanta si le dieron una silla de ruedas pero no hubo quien la llevara a la salida!!!!"
Desventajas: "Muy estrecho"
Desventajas: "Sin comidas en vuelo de más de 5 horas"
Desventajas: "Pantalla no servía en un vuelo"
Ventajas: "Vuelos a tiempo Personal amable"
Desventajas: "Maletas no incluidas en precios"
Ventajas: "Atención de los sobrecargos"
Desventajas: "Por sobre cupo no me dejaba hacer check in en línea, tuve que esperar hasta el último minuto"
Ventajas: "Crew was not very friendly."
Desventajas: "Checking in for flight was not very good. Counter help was not well informed/trained."
Ventajas: "Crew was great. Food was excellent."
Desventajas: "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."
Desventajas: "Got food poisoning from the potato salad, as did other Americans who were on our same flight"
Desventajas: "E mail up dates of change of gates or times."
Ventajas: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Desventajas: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Desventajas: "Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements."
Ventajas: "Entertainment options were excellent. Lots of choice. Staff were friendly."
Desventajas: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
Desventajas: "If the food is better and no flight delay"
Ventajas: "Overall great"
Desventajas: "Was not able to online check in"
Ventajas: "Crew are very helpful."
Desventajas: "Need reclining seats"
Ventajas: "crew is very cooperative"
Desventajas: "no comment"
Desventajas: "The extra bag fee is insanely high, $175."
Ventajas: "The food was great and so was the entertainment."
Desventajas: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Desventajas: "My first flight was delayed by 2 hours, so I didn’t make it to my connecting flight. The airline put me on the next available flight, but that one got delayed too. As a matter of fact, I’m still sitting on my connecting flight waiting to take off and I boarded an hour ago."
Ventajas: "Helpful staffs"
Desventajas: "Flight delayed."
Ventajas: "Always great service on pal flights"
Ventajas: "Crew was great."
Desventajas: "We didn’t appreciate the delay."
Ventajas: "Flight was smooth and short."
Desventajas: "Price is a bit higher compare to other airlines"
Ventajas: "Stewards service."
Ventajas: "PAL service is great. always hospitable."
Desventajas: "Food was mediocre. and a lot of the times they ran out options."
Desventajas: "No movies in thePR301"
Ventajas: "same thing, food and crew were very courteous"
Ventajas: "the people"
Desventajas: "flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing."
Ventajas: "The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!"
Desventajas: "One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage."
Ventajas: "Decent video choices but not great; decent checkin process"
Desventajas: "No leg room. Bad food."
Ventajas: "Plane was clean"
Desventajas: "Not a lot of leg room. Didn't realize there was in flight entertainment until after the flight was over."
Ventajas: "On time Departure, quick flight. comfortable seat"
Desventajas: "No wifi. No entertainment"
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "The crew was fine.I appreciated that it was non-stop."
Desventajas: "There was about 8" of leg room in the economy section. Not enough to move my feet around. The beef sausage breakfast was tasteless and not very warm; the eggs were watery. The movie was extremely violent. I worry about the children on board who could see it even if they couln't hear it."
Desventajas: "First flight delayed, which caused us to miss connecting flight. Second rescheduled flight was delayed, extending travel time by over 8 hours. Never again."
Desventajas: "Super delayed flight was delayed about 4hours, but is understandable due to storms."
Ventajas: "I could really feel the heart of the Filipino"
Ventajas: "Smooth flight"
Desventajas: "Not enough leg room"
Ventajas: "the airline crew were very accommodating to get the family seated together when everybody were boarded."
Desventajas: "Both flights, first from Guam and then to Bangkok were MISERABLY HOT. I thought the first flight was a fluke but after the second flight, I knew it's just your airplanes. Terrible. Won't book again."
Desventajas: "4 flights on Philippines Airlines, all 4 flights 3 plus hours late. There was not even a pretense of trying to be on time. Worst flying experience of my life, and I have been everywhere. PAL is their Acronym and the running joke is it stands for "Plane Always Late""
Ventajas: "The overall price of the airline tickets."
Desventajas: "We flew Philippine Airlines 4x in 9 days; 3 of the flights were delayed by two or more hours. Ridiculous!"
Desventajas: "2.5 hour check in than 3+ hour delay to take off (I flew 4 flights in one week with them, all 3+ hour delay) in flight entertainment only on app you had to download prior to departure. Small seats, airbus 330 with 3-3-3 configuration. Food was awful. Avoid this airline, any perceived thought of saving time with direct flights lost with take off delays. In Manilla all their flights were severely delayed. In country this is a running joke."
Ventajas: "No tv inside the flight"
Ventajas: "The food was ok."
Desventajas: "The flight left Singapore 4 hours late. It caused me to not be able to take my fiancé to the movies before bed. I also only got 6 hours of sleep last night instead of 8. They didn't have any in flight entertainment for a 4 hour flight. It was really bare bones and it was slightly more expensive than other choices."
Desventajas: "Didn't get my bags onto the connecting flight"
Ventajas: "Few passengers during the flight."
Desventajas: "They served meal an hour after the take off. Then another meal an hour before landing. I was starving. Some stewardess are not friendly. One stewardess spilled water on me and she didn't even say sorry."
Desventajas: "Budget air because knee space is very tight."
Desventajas: "Budget air because knee space is very tight."
Ventajas: "The crew was friendly."
Desventajas: "Boarding took too long, overhead compartment to small"