Ventajas: "the cushion to sleep on"
Desventajas: "the blanket"
Ventajas: "Seat was too narrow"
Desventajas: "See above"
Ventajas: "Well coordinated loading of plane. Good food service. Well informed.."
Desventajas: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Ventajas: "Good quick flight"
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Desventajas: "Not being scammed on bag charges."
Ventajas: "The crew was great but the seats were not."
Desventajas: "Roomier seats and meals should be served a little bit closer in between"
Desventajas: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."
Ventajas: "Quick and easy"
Ventajas: "Service and food choices. Seating and the mattress for bed."
Desventajas: "They don't greet me only the people in front and behind me. I didn't receive a meal she skipped me i don't know if you have to pay or not but the person on the left of me got one and the person the right got one"
Ventajas: "Fast transit connections in Auckland, Good times for departure/arrival"
Desventajas: "When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats"
Ventajas: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."
Desventajas: "5 hours late. Had to go to work on 2 hours sleep"
Desventajas: "Narrow Ailes make it difficult to board."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Desventajas: "I am vegetarian so should request veg option meals"
Desventajas: "Set seats for 2 middle of 4 middle row E & F seatsw"
Ventajas: "Ditto to the above!!!"
Desventajas: "The on ground experience in Los Angeles was horrible (not Air New Zealand's fault). Made our plane (a scheduled flight?) park well over a mile from the terminals and bus passengers into customs. LA Customs is always a hassle, way too long of lines and agents with an attitude. One custom officer (the final check through) was great, the rest were grouches."
Desventajas: "Bathroom did not work, food was not so tasty"
Ventajas: "Excelente todo!"
Ventajas: "The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable."
Desventajas: "I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing."
Ventajas: "Flying over the country of NZ."
Desventajas: "Crying kids."
Ventajas: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Desventajas: "Nothing negative"
Ventajas: "Friendly, courteous crew"
Desventajas: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Ventajas: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Desventajas: "Cabin was too cold. I had to wear a jacket most of the flight."
Desventajas: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Ventajas: "We did not use the food or entertainment"
Desventajas: "We had to take a connecting flight from Paris and British Airlines were very inconsistent with their hand carry policy which gave me so much stress."
Ventajas: "Staff & aircraft were good."
Desventajas: "Flight was little late but not too bad."
Ventajas: "Everything, felt safe"
Desventajas: "Lo perdí"
Ventajas: "Comfortable, easy flight."
Desventajas: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Ventajas: "Comfortable lots of entertainment options clean flight attendants were kind"
Desventajas: "no vegetarian options in the main meals"
Desventajas: "Delayed by 45 minutes"
Ventajas: "Everything was quite nice."
Desventajas: "Not much"
Ventajas: "Cabin attendants kind, friendly"
Ventajas: "Extra leg room at front of plane."
Desventajas: "Seats too narrow."
Ventajas: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Ventajas: "Not very much"
Desventajas: "The crew in my area didnt like her job or passengers in general and it was obvious."
Ventajas: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Ventajas: "already commented above, everthing about the same...staff was very nice"
Desventajas: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Ventajas: "I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand"
Ventajas: "The plane was probably the best for international flight I have ever taken. More to the point the seat was so comfortable I was actually able to sleep, The seat also many great features (outlets to charge electronics, little storage area, and entertainment screen)"
Desventajas: "The check in (totally self serve) was awful. It was confusing not user friendly. US airlines have kiosks to print boarding passes. This did too but missed some steps, ie printing luggage tags which you needed to print yourself and attach and place on a conveyor belt. The airlines did not have enough help to guide people through this process."
Ventajas: "Shorter layover times with connecting flights compared with flying through LA. Aircraft had numerous toilets with great service and food. Water was brought around at regular intervals through out the entire flight. Something one appreciates when travelling with an Airline that does not offer this level of service Keep it up Air NZ"
Desventajas: "Economy seating is to tight and restrictive for a flight of 14-15 hours. If Airlines are going to offer this length and longer flight times they need to look at the spacing of there seating!!"
Ventajas: "Crew and beverage options were great."
Desventajas: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Desventajas: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."
Ventajas: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Desventajas: "I know it's an airplane, but even so, the food was astonishingly bad."
Ventajas: "The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight"
Desventajas: "Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings."
Ventajas: "The distance between the seats in economy is inhumane."
Ventajas: "Good food and entertainment"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Super smooth flight, flight attendants were incredibly friendly and hospitable"
Ventajas: "The food and the entertainment onboard."
Desventajas: "Flight was late and i missed my connecting flight in Sydney."
Desventajas: "No screaming children"
Ventajas: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"
Desventajas: "Seat was broken. Plane was very warm, but Very friendly crew, and flight was on time :)"
Ventajas: "Crew was nice, seat not so comfortable"
Desventajas: "too crowded for such a long flight"
Desventajas: "Long delay for the flight"
Desventajas: "Delayed sat kn tarmac coming and going. Paid for window seat and did not get it."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "Very nice and speedy check in. Boarding ok. Food good but no fruit."
Desventajas: "slow entertainment system. Some shows and maps unavailable"
Ventajas: "Just about everything was perfect. Friendly and most accommodating staff. Very good meals. Nice seats. Also great entertainment selections. This was our first time flying with Qantas Airline. Overall, this was the best flying experience we have had. Oher airline companies should learn from Qantas Airline!"
Ventajas: "Easy boarding"
Desventajas: "All ok really"
Ventajas: "Great service, easy flight."
Desventajas: "i missed mt plane because i i forgot my passport!!!"
Desventajas: "Entertainment system was run down and not functioning well"
Ventajas: "Crew was great, friendly and accommodating. Food was good for airline food"
Desventajas: "Seat rows are so close together that you have to pay extra for a decent amount of leg room."
Desventajas: "Delayed flight without any explanation. Unable to check in on phone. Checking into this flight at the airport took over 2 hours. Hated everything."
Ventajas: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Ventajas: "The movies would not play until two hours outside of LA."
Ventajas: "I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly."
Desventajas: "I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage."
Ventajas: "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Desventajas: "went i couldn't use my Qantas membership to access Melbourne lounge"
Desventajas: "Not enough legroom or seating area... Obviously you are downsizing, hoping that people will spend more to upgrade."
Ventajas: "Staff were friendly."
Desventajas: "The plan was older and the seats were uncomfortable and cramped compared to other long haul flights I've been on. I paid extra to fly with Qantas because it's usually a better experience but this was poor compared to past flights. My tray table was broken and kept falling down. My boyfriend had a lot of technical issues with his TV. Boarding was done poorly as it was a bit of a free for all. And the food was very bad."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Staff. Entertainment was okay . Flight arrived in less than 13 hours rather than posted 13hr 40min"
Desventajas: "Leg room for such a long flight is unacceptable. Connecting west jet flight was twice as much from lax to vancouver. Food was very poor."
Ventajas: "Nothing because this flight never happened."
Ventajas: "The people I came in contact with were very helpful."
Desventajas: "Nothing, everything went well. Same complaint as everyone else, not enough leg room."
Ventajas: "Plane crew all ok"
Desventajas: "The staff at the check in desk was really really rude and mean. I went there because I was desparate due to my flight delay. I kept asking things because I was confused but she treated me so awful. SHE EVEN SAID “NO MORE QUESTION” and threw me away. Really Disrespectful."
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Desventajas: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Ventajas: "All the good qualities are there. Check in was a breeze and very friendly handling our surfboard. However, the plane is old and needs a refurbishment, I can't believe how small the personal screens are! Whilst the crew were very friendly, always searching for a specific drink you request, but the food quality was average - I'm taking my own sandwich next time."
Ventajas: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Desventajas: "Food taste was mediocre. Menu seemed to have a long list but delivered food did not match. No USB port or Electrical outlets to charge cell phones & Laptops."
Ventajas: "Crew and foodnostfing"
Desventajas: "Boarding unorganized."
Ventajas: "I liked flying with Qantas, crew service was okay, food was okay, however, ticketing agents were very helpful during both departure and arrival."
Desventajas: "Crew was a little rude to cabin passengers, airline points didn't transfer well, and food was a little bland."
Desventajas: "It's a long flight, so I get that the crew aren't necessarily in the cheeriest mood at all times. But it's a long flight for the passengers as well. Approaching one's duties with something more than stone-faced grimness would go a long way."
Desventajas: "The flight boarded 30 mins after it said it would on the boarding pass, and then was delayed further by an ill passenger. We ended up leaving about 60-90 minutes late."
Ventajas: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."
Ventajas: "Crew members were nice and courteous"
Desventajas: "Flight was delayed more than 4 hours . Seats are not roomy at all and not comfortable compared to other international airways."
Ventajas: "Food was amazing as was the crew"
Desventajas: "Seats get stuck and difficult to maneuver to the upright position."