Ventajas: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Seating was fine"
Desventajas: "If flight cost less lol"
Desventajas: "Seat cushion could have been softer"
Ventajas: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Desventajas: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Ventajas: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Desventajas: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Ventajas: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Desventajas: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Flight attendants were incredible!"
Desventajas: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ventajas: "Their service"
Ventajas: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Desventajas: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Ventajas: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Desventajas: "Seats, food"
Desventajas: "Everything the whole team was great."
Ventajas: "very clean over a 9 hr flight , great seat and flight attendant"
Ventajas: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Desventajas: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
Ventajas: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Desventajas: "No problems."
Desventajas: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "I enjoyed the hospitality and attention to detail."
Ventajas: "Staff are super kind."
Ventajas: "The staff is very nice."
Desventajas: "The exonomy seats."
Ventajas: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ventajas: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Desventajas: "I suppose the food could be better."
Ventajas: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Ventajas: "Crews' performance was good."
Desventajas: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Desventajas: "The VOML food"
Desventajas: "Food needs improvement"
Desventajas: "No opción de español"
Ventajas: "Staff was pleasant, food was good, decent movies overall."
Desventajas: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Ventajas: "Incredible service"
Ventajas: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Ventajas: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Desventajas: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Ventajas: "Good staff, good service, good entertainment"
Desventajas: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Ventajas: "Good Business Class, will fly them again. Excellent service."
Desventajas: "No meal served upon take off, snacks only."
Ventajas: "Crew was outstanding Food and service was excellent"
Desventajas: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Ventajas: "Crew is always awesome"
Desventajas: "Needed more Japanese movie options"
Ventajas: "Was able to request a gluten-free meal for the flight"
Ventajas: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Desventajas: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Ventajas: "Very friendly and attentive service, good movie selection on new screens."
Desventajas: "TSA-style pat-down at the gate in Narita before allowed to board."
Ventajas: "I liked the friendly staff, the movie selection was also great!"
Desventajas: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"