Ventajas: "Staff upgraded me both ways to an emergency exit row with more leg room."
Desventajas: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Ventajas: "good"
Desventajas: "nothing"
Ventajas: "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
Desventajas: "The planes are old. The space is tight, especially if you have long legs."
Desventajas: "Inconsistent entertainment system"
Desventajas: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Ventajas: "Staff was very hepful and attentive. Nice people working"
Desventajas: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Ventajas: "Comfortable seats. Excellent and courteous, and friendly service."
Desventajas: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Desventajas: "Korean Air is amazing but Flyus.com is horrible."
Desventajas: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Ventajas: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ventajas: "It was our first international flight and everything was fine."
Ventajas: "Sat on the runway for 40 mins with no explanation"
Desventajas: "Delayed flight"
Ventajas: "flight crew service and timeliness of the flight, email update on flight status"
Desventajas: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Desventajas: "High chance of getting delay, this is mostly because of the nature of Korean air."
Ventajas: "The comfortable aircraft and its services"
Ventajas: "Smooth boarding"
Desventajas: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Desventajas: "Delayed flight"
Ventajas: "Excellent movie selection."
Desventajas: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
Ventajas: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Desventajas: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Ventajas: "everything"
Desventajas: "nothing"
Ventajas: "very accommodating for handicap"
Ventajas: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Desventajas: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Desventajas: "The seat is small"
Ventajas: "The plane was clean and the staff was great."
Ventajas: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Desventajas: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ventajas: "Excellent Service super"
Ventajas: "First class on Korean long haul does not disappoint!"
Desventajas: "Nothing not to like"
Ventajas: "food selection & crew courtesy"
Ventajas: "Service was great"
Desventajas: "Cleanliness - not as clean as outgoing flight"
Desventajas: "I can't flight. What happened?"
Ventajas: "Food. Polite crew"
Desventajas: "Not enough movie options"
Ventajas: "It was very good and I am exciting to get back with Korean air too!"
Ventajas: "Great service and decent food, clean new plane!"
Ventajas: "Timely and professional services,well polite and corteous staff"
Ventajas: "see above"
Desventajas: "Would love more Movie and TV options, especially light of the length of the trip"
Ventajas: "Service was very good"
Desventajas: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Ventajas: "the food was excellent"
Desventajas: "I was upset with the lack of live television/satellite channels."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "There was loads of entertainment during flight , food was great and crew was friendly."
Ventajas: "Food was good but breakfast omelet was barely warm."
Desventajas: "Need more room on such a long flight. Also, more movies and TV episodes."
Ventajas: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Desventajas: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Ventajas: "Food"
Desventajas: "Boarding and long waiting time after arriving at the airport"
Ventajas: "Attentive service from flight staff 2 meal service each way in economy"
Desventajas: "Nothing"
Ventajas: "Everything was good overall"
Desventajas: "I would like more movie and tv options"
Ventajas: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ventajas: "The take off and landing. Pilots are very good."
Desventajas: "The restroom lacks basic tissue and paper cups."
Ventajas: "Everything"
Desventajas: "Nothing"
Ventajas: "The crew was very respectful and nice"
Desventajas: "More movie selections"
Ventajas: "Crew very helpful. Seat was very good, food excellent."
Ventajas: "The crew is usually really good."
Desventajas: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Desventajas: "On time would be better."
Ventajas: "Crew was amazing"
Ventajas: "Very cramped seats"
Desventajas: "flight on time. flight was delayed and gate changed"
Ventajas: "Food, Entertainment."
Desventajas: "Harder than usually landing"
Ventajas: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Desventajas: "Excellent service"
Ventajas: "The seats were comfortable and the staff was very attendant!"
Desventajas: "No complaints"
Ventajas: "Great service always smiling, flight on time, overall a great way to fly."
Desventajas: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ventajas: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Desventajas: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Ventajas: "Crew"
Desventajas: "Food"
Ventajas: "Services, the Care and the Concern!"
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "Staff was polite and accommodating"
Ventajas: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ventajas: "Everything was good"
Desventajas: "No complaints"
Ventajas: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Desventajas: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Ventajas: "wide seats. great service. on time."
Desventajas: "food was not as good as one would expect."
Ventajas: "Ontime, airline stewards were excellent and tv entertainment very good"
Desventajas: "Nothing"
Ventajas: "Christmas decorations, service, attitude of staff"
Ventajas: "Excellent service & comfort"
Ventajas: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Desventajas: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Great service"
Ventajas: "Best serves ever will fly every time"
Ventajas: "Love the service at Singapore Air. Very attentive and accommodating."
Desventajas: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ventajas: "Just a generic flight. Had nice movies but nothing special."
Desventajas: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Ventajas: "Upgraded to biz class, which was fantastic"
Ventajas: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ventajas: "Crew was very pleasant!"
Desventajas: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ventajas: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Desventajas: "Extremely cramped flight in regular Economy."
Ventajas: "New plane"
Desventajas: "Food served 40 min after special meals"
Ventajas: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Desventajas: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Ventajas: "Crew was attentive and nice."
Desventajas: "Cabin was beat up and worn out."
Ventajas: "everything great, every time again"
Ventajas: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Desventajas: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Ventajas: "The flight experience was pretty great overall.."
Desventajas: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Ventajas: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Desventajas: "nothing"
Ventajas: "Service is good even in economy class."
Desventajas: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Ventajas: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Desventajas: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."
Ventajas: "Average"
Desventajas: "Need more smiles and space"
Desventajas: "Cramped seats. Food was just ok. Movies were old and not that many of them"
Desventajas: "The forced checking of bags of anything over 7kg, in spite of size, is ridiculous. Have now been waiting for over an hour at JFK waiting for my bag when it was small enough to keep in the overhead bin. I fly internationally once a month and never have to do this. A complete waste of my time."
Ventajas: "The economy cabin had less oxygen than the premium economy and better. I could not breath with the poor air circulation and had to stand in the front of the 14 hour flight to breath."
Desventajas: "Oxygen"
Ventajas: "Yes"
Desventajas: "More movies."
Ventajas: "The entertainment, lots of movies and TV dramas to choose from."
Desventajas: "Better communication about delays. We didn't taxi into terminal for close to hour and half after landing. Flight attendants insisted passengers must unplug headphone once landed. Some passengers (those in the back) weren't allow to use the bathroom though plane was stationery for 1 1/2 hr."
Ventajas: "Impecable, mucho hay que aprender por parte de las aerolíneas americanas del excelente servicio a bordo de las asiáticas, así es un placer volar"
Desventajas: "Nada"
Ventajas: "Overall in-flight experience was smooth. Check in (online and at-the-counter) were convenient. Staff were courteous."
Desventajas: "Maybe provide snacks to travelers during flight."
Ventajas: "Nothing"
Desventajas: "Flying a different airline would have been better"
Ventajas: "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
Desventajas: "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
Ventajas: "The in-flight entertainment options were rather sparse (compared to other airlines I've flown in the past e.g. Singapore Airlines/Qatar/Emirates). However, everything else was pretty good. The bathrooms were maintained throughout the flight and I appreciated the water bottle so I wouldn't have to keep waiting for the little trays of drinks to come around."
Ventajas: "La comida y también cuando te apagaron las luces del avión para dormirse."
Desventajas: "La incomodidad en los asientos en economy. 15 horas en asientos de economy no es la mejor opción para viajes tan larga. Tendría que comprar de business y para arriba si tendría el dinero."
Desventajas: "No comment"
Ventajas: "Never flew with them before. Was better than expected. Very nice!"
Ventajas: "I have visited Taipei three (3) times. It’s a beautiful place to visit."
Desventajas: "The departing flight from Taiwan was delayed so our arrival to jFK sa late."
Ventajas: "stewardesses nowhere to be found...food lousy...late also..."
Ventajas: "The flight attendants."
Desventajas: "Narrowed sits."
Desventajas: "Tasteless food, mediocre movie selection"
Ventajas: "Buena comida, aviones cómodos, organización, excelente atención"
Desventajas: "Nada"
Ventajas: "felt welcomed in the flight."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento dentro del avión no era muy bueno."
Ventajas: "Comodidad y atención"
Desventajas: "El entretenimiento no fue muy bueno"
Ventajas: "Huge leg room"
Desventajas: "Not much elbow room, food was not good, very few movies selection."
Ventajas: "EVA was a great flight. Stewardess were kind and gentle. I would highly recommend this airline."
Desventajas: "Long wait to get to jfk terminal"
Ventajas: "crew was very professional, boarding was not chaotic at all! food was pretty good."
Desventajas: "Not a big selection of movie or TV shows for such a long flight"
Ventajas: "I like the option of the food, the service, and the seat was good enough for economy class."
Desventajas: "the entertainment needs to be updated."
Ventajas: "Friendly service"
Desventajas: "Movie selection"
Ventajas: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Desventajas: "The food is mediocre at best. I wish there was more movies to choose from."
Desventajas: "No peanuts or chips in between meals"
Ventajas: "Pros: Multiple vegetarian options (Oriental option was very good) Metal utensils Thick blanket USB outlet for each seat Multiple serves of water throughout the flight Receptionists were nice Multiple amenities in the restrooms"
Desventajas: "Cons: Restless flight attendants (got stepped on the foot and no apologies) Flight attendants' English abilities were questionable (when I asked for a drink, they said "wait a moment" without further explanation. I think what they meant to say was "I don't have that on the cart right now, it will be delivered later." This happened multiple times, but one time I didn't even get any response. But then again, all they said was "you need to wait" in Chinese also so maybe they are just not polite in general) They could have had better movie selections Both flights were delayed"
Ventajas: "The service and Flight staff were superb! The food was pretty good too considering. Thanks!"
Ventajas: "Friendly and professional crew"
Desventajas: "Lack of USB ports"
Ventajas: "I like overall!"
Desventajas: "Nothing!!!"
Ventajas: "Fast service"
Desventajas: "None"
Ventajas: "From phone customer service and ground staff to flight attendants, service is among the top. Accommodating requests for special seat. Also crew actively monitors the condition of the lavatories and keep them clean."
Desventajas: "The food is just ok. Compared to Japan Airlines and Cathay Pacific, their food is less exciting. Very stingy with wine (half of a mini plastic cup and takes another round before refill). Those who are on carb free diet should make a special request prior to travel as their food is very heavy on carb and light on protein."
Ventajas: "They make 15+ hours of flying feel incredibly comfortable."
Desventajas: "No complaints!"
Ventajas: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
Desventajas: "Nothing. Everything is great"
Ventajas: "Attentive and professional flight staff, decent in-flight entertainment. Airplanes themselves, modern and very clean."
Desventajas: "N/A"
Ventajas: "Great customer service, amenities and comfortable flight."
Desventajas: "It seems that not enough refreshment being served for a flight starting from home port."
Desventajas: "I thought the quality of the food was better on my flight from New York to Taipei, but breakfast was delicious on both trips."
Ventajas: "blankets and pillows provided three meals nice customer service staff members spacious"
Ventajas: "Great Service by the Crew! Very very cordial and accommodating. Seats are 3-3-3, and very comfortable. Food tastes great."
Desventajas: "The IFE didn't have much variety, got bored after the first leg of the journey."
Ventajas: "Everything is excellent from flight to cruise to ground staff"
Ventajas: "Great airline, especially for a long flight. Would def use it again."
Ventajas: "Great costumer service"
Desventajas: "Food wasn't spectacular"
Desventajas: "better in-flight entertainment movie options"
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Great crew, amazing food."
Ventajas: "Nothing"
Desventajas: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Staff friendliness, leg room"
Desventajas: "No sleeping eyepatch"
Ventajas: "Cabin, seat, and aircraft comfortable but not at all luxurious."
Desventajas: "Service was really bad, the toilets were filthy; in this regard probably the worst business class experience in recent years."
Ventajas: "Same as above"
Desventajas: "Same as above"
Desventajas: "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
Ventajas: "I love how they give importance to parents traveling with little kids."
Desventajas: "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
Ventajas: "the beautiful and polite crew"
Desventajas: "seats lack of cusion"
Ventajas: "The crew was exceptional"
Ventajas: "The crew was kind. The Meal was great. All good."
Ventajas: "Crew was very nice and accomodating."
Desventajas: "The temperature in the airplane was extremely cold, even wit h the blanket on I was literary shivering. Other people felt the same, the person next to me kept on her a heavy winter coat with a hood all the time. Seats were extremely tight."
Ventajas: "the very punctual flight"
Ventajas: "Korean BBQ"
Desventajas: "No power outlets on a 14 hour flight! No wifi. Tinynild screens."
Desventajas: "Entertainment headphones did not have good sound quality; there was no option for English captions for most of the movies."
Ventajas: "Entertainment was nice with a good variety."
Desventajas: "Terrible seats. It seems like asiana is going out of their way to make their economy seats as uncomfortable as possible."
Ventajas: "Food was excellent at least some of the time. And pretty good the other times. It was also nice to get slippers/"
Ventajas: "Asiana es lo mejor"
Ventajas: "Food is excellent with great choices and tasty snacks inbetween meals. Staff are short friendly and go above and beyond. Bathroom amenities are good and always clean."
Desventajas: "Entertainment options are limited. The movies and tv selection is small for long distance flights."
Desventajas: "Very unorganized boarding process."
Ventajas: "They made sure everyone was happy with all service."
Ventajas: "Access to restrooms through out the plane should be encouraged to avoid traffic by users in one particular area"
Ventajas: "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
Ventajas: "Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only."
Desventajas: "Just about everything."
Ventajas: "The service and the food"
Desventajas: "Nothing"
Ventajas: "Great bassinet for baby Excellent entertainment"
Desventajas: "Terrible food, not enough food given the long haul distance, not enough water provided"
Ventajas: "Crew was very helpful"
Desventajas: "Turbulence"
Ventajas: "Great service, comfy spacious seats, decent meal service"
Desventajas: "Food was a bit bland"
Ventajas: "Great service"
Desventajas: "Dirty plane. Floor and tables not cleaned."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The service and experience was excellent"
Desventajas: "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
Ventajas: "I liked the airbus used to fly from and to the USA. On a 15 hour flight comfort is key, and they did their best. The have build little foot pedals to rest your feet on. Meals also came often, and the food was on the better end of airplane food. Crew was also very friendly!"
Desventajas: "The crew only came around with water every 3 hours or so. This is unacceptable on a long flight."
Ventajas: "The crew was lovely and very helpful. They were attentive and constantly providing beverages. The films were nice and a large selection. The food was delicious and it was overall a lovely flight which was nice since it was over 13 hours in length."
Desventajas: "It would have been nice for slightly more space but it is definitely not the most cramped economy class I have sat in. Additionally, it would have been nice to have different movies from my flight to Seoul but there is so much too choose from that this is not a real issue either."
Ventajas: "Crew was friendly"
Ventajas: "My travel with asiana is excellent. The crew are so professional and helpful..except for boarding need to be more organized.."
Ventajas: "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."
Ventajas: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
Ventajas: "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
Desventajas: "Economy class seats were hard to sleep in."
Ventajas: "Cabin crew were charming and v. attentive. Food was particularly good. generous with additionals, food ,snacks,beverages etc. Decent leg room , comfortable seats."
Ventajas: "THE staff were really nice and kind."
Desventajas: "Not enough snack small amount of wine usually you get 1 small bottle. NOT enough movies choice. No control on the air over your head."
Ventajas: "Everything was great, to be honest. If this was 3, 4 years ago, I'd have given it 5 stars across the board without hesitation."
Desventajas: "No wifi on the flights means I'm limited to working offline and Asiana's IFE system, which was amazing but had limited selection."
Ventajas: "I like how they gave us an empty seat in the middle."
Desventajas: "The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages."
Ventajas: "Crew was attentive and the food for economy was good."
Desventajas: "13 hour from Seoul to NYC and the crew never once went into and took care of any of the four bathrooms in the lower cabin in economy class. On the flight two weeks before from JFK - they did a great job on the bathrooms.On both flights there was no need for the constant interruptions telling us to put the seat belts on. Just turn on the light no need to make an announcements in two languages."
Desventajas: "There were some disrespectful passengers who were disruptive during the flight."
Ventajas: "They had a show of different traditional Korean costumes. The girls then allowed the passengers to take pictures with them. A fun time."
Desventajas: "It was a long long flight. I wish they used those black holes for travel."
Desventajas: "Seats need more cushioning"
Ventajas: "Food was great, comfortable flight, no issues whatsoever. One of the best airlines I’ve flown with"
Desventajas: "Food can be way better"
Ventajas: "Crew was nice, and we landed in JFK an hour earlier"
Desventajas: "Food"
Ventajas: "crew is ok, planes are good, food selection is somewhat ok, I guess it depends on a flight."
Desventajas: "manilla airport is awful and there is nothing that can improve that..."
Desventajas: "Food quality"
Ventajas: "New plane and non stop from Manila"
Desventajas: "It was great."
Ventajas: "The leg rest in premium economy should have been longer & seat should have been wider"
Desventajas: "See above note"
Ventajas: "Seat was comfortable!"
Ventajas: "Trips were surprisingly pleasant! Excellent services!"
Desventajas: "Comfortable seats for family with infants or kids,"
Desventajas: "On time gate opening when landing"
Ventajas: "The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin"
Desventajas: "Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the"
Ventajas: "Food and cleanliness!"
Ventajas: "crew was courteous overall."
Desventajas: "Younger male crew stewards spend a little too much time appeasing female passengers and female stewards. I asked a male steward for something very easy to do, instead he wasted about 30 minutes talking to two female passengers (that had moved from their assigned seats). Lacked discipline."
Desventajas: "If the food is better and no flight delay"
Desventajas: "The security check points in NAIA"
Desventajas: "Manila airport"
Desventajas: "Flight was delayed"
Ventajas: "Overall experience and the room in economy was execellent."
Desventajas: "N/A"
Ventajas: "No and No"
Desventajas: "Was in business class and service is poor. Food was mediocre and service was not at par as other business class airlines. Toilet is dirty most times and lacking toiletries. Very unsanitary. Only thing good is all service staff always smile but lack proper and on time service training."
Desventajas: "We were left behind because of the long line and slow service. On top of that, they open all our eight luggages that made four of us missed our flight and the rebooking fee is too expensive. We'll never fly with PAL again. It cost us a fortune because of their poor customer service."
Ventajas: "I like how the flight was non- stop."
Desventajas: "The seat was cramped and uncomfortable. Although I am a person of short stature, my back was achy throughout the flight."
Desventajas: "Check-in counter at airport. Long line. Boarding was pretty bad. Otherwise -- everything else was good/excellent"
Ventajas: "I love the service from the crew! I lost count after 6 glasses of coke and orange drinks. They had a lot of patience! I loved also the flight, there wasn’t or no air turbulence."
Desventajas: "The Manila international airport still needs improvement when checking in, the lines were incredible long and there wasn’t any space to walk around in terminal 2 PAL international departures. If you have big shoulders..you are better off with business class, the seats are for slimmer people."
Ventajas: "your crew and the service provided"
Desventajas: "some video channel dose not work such an the flight map."
Ventajas: "Flight was on time, and was not overcrowded. Flight crew was polite."
Desventajas: "waiting 2 hours for the plane to park"
Ventajas: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Ventajas: "same thing, food and crew were very courteous"
Ventajas: "Crew, comfort"
Desventajas: "No options for vegan or vegetarian meals"
Desventajas: "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"
Ventajas: "There wasn't much about this flight I liked to be honest."
Desventajas: "It was extremely delayed with no explanation from the crew."
Ventajas: "great price. smooth & relaxed flight! No cons"
Ventajas: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Desventajas: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Seats and service in business class Crew"
Desventajas: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Ventajas: "Friendly Staff"
Desventajas: "Seats are too Small"
Ventajas: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"
Ventajas: "Nothing"
Desventajas: "Everything. Truly a horrendous experience. Worst airline I've ever flown."
Ventajas: "great cabin upgrade...competitive to other airlines with newer planes"
Desventajas: "Delayed boarding & not organized"
Desventajas: "Delayed boarding ( can be expected ) but very little information given about it"
Desventajas: "Stinky guy sit beside me but overall good"
Ventajas: "Smooth flight"
Desventajas: "Not enough leg room"
Ventajas: "Excellent crews"
Desventajas: "Delays"
Desventajas: "paid extra for a seat with leg room ...no tv . this is going to manila on a round trip ticket.coming back was ok."
Ventajas: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."
Ventajas: "the service and overall quality and comfort of plane"