La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
Ventajas: "Simple check in and boarding, right on time."
Desventajas: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Ventajas: "The crew was attentive and service was excellent."
Desventajas: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Ventajas: "The crew was amazing!!"
Desventajas: "Nothing! Excellent flight!"
Desventajas: "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Ventajas: "Everything was great"
Desventajas: "Lower the price"
Desventajas: "Please contact me immediately!"
Ventajas: "Felt welcomed"
Desventajas: "Just felt a little cramped but not to bad"
Desventajas: "Everything. I will fly out from Narita from this point forward."
Ventajas: "The staff are really nice helpful and respectful."
Desventajas: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Ventajas: "Boarding was quick as i've come to expect from DFW."
Desventajas: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Ventajas: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Desventajas: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Ventajas: "Very friendly crew!"
Ventajas: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Ventajas: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Ventajas: "Quick local Flight. Left and arrived on time."
Ventajas: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Desventajas: "Missing my last fight straight home because of very slow US Customs...)0"
Ventajas: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Desventajas: "The movies were not the first run ones."
Ventajas: "Food Service Crew actually cares about you"
Ventajas: "Same as above"
Ventajas: "Crew service responsive and helpful."
Desventajas: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Ventajas: "The food was good. Seats were as comfortable as any flight is."
Desventajas: "There were no diet soft drinks available on the flight."
Ventajas: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
Ventajas: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Desventajas: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Ventajas: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Desventajas: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Ventajas: "Great service and comfort. Great food. On time."
Desventajas: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Ventajas: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Desventajas: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Ventajas: "Fast boarding and wonderful staff."
Desventajas: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
Ventajas: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Ventajas: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Desventajas: "Small leg room."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Love Jan service!!!"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Flight was all good, entertainment is great."
Desventajas: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Ventajas: "Customer service was awesome and the food was good"
Ventajas: "Almost everything"
Desventajas: "Can't say because I was satisfied w/ my flight"
Ventajas: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Desventajas: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."
Ventajas: "This is the best airline I have ever taken. Staff were attentive, boarding was quick and efficient and there were lots of meals, snacks and drinks. In-flight entertainment selection was also great."
Desventajas: "Again not enough to padding in seats"
Ventajas: "I booked a flight with JAL; my flight to Japan shafted me with American only. But, this flight was premo! The plane was bigger, more room. The entertainment was much much better than the American Airlines archive. The seats and accessories like pillow, blanket, etc. again much better. 12hr flight was over in what felt like about 5hrs (I watched Star Wars and Hunger Games)."
Desventajas: "The fact I'm too poor to get a premium or above seat."
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Desventajas: "Serve the cold soba for all meals. :) Love it."
Desventajas: "the seats are not reclined, not comfortable at all"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Desventajas: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Ventajas: "More leg room than most flights."
Desventajas: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Ventajas: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Desventajas: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Desventajas: "The way they board the passengers"
Desventajas: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Ventajas: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Desventajas: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ventajas: "Typical ANA quality as always."
Desventajas: "Nothing in particular."
Ventajas: "The food and staff were great."
Ventajas: "Flight was ok"
Desventajas: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Ventajas: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Ventajas: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Desventajas: "Nothing to dislike."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "The crew was nice."
Ventajas: "Staff are super kind."
Ventajas: "service from crew"
Desventajas: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Ventajas: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Desventajas: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Ventajas: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Ventajas: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Desventajas: "The entertaiment film needs more variety..."
Desventajas: "No opción de español"
Ventajas: "The leg space and the comfortable chair"
Desventajas: "The crew they hardly speak English but its ok"
Ventajas: "My flight was really comfortable, thanks"
Desventajas: "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
Ventajas: "Flight on time."
Desventajas: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Ventajas: "I like the courteous and efficient service of the whole crew."
Desventajas: "I didn't like part of the journey to USA to be run by UNITED."
Desventajas: "Limited number of movies"
Ventajas: "Great customer service and very kind staff!"
Ventajas: "The big screen Tvs"
Ventajas: "Newplane, excerlent crews"
Ventajas: "Love the service provided by the flight crews. The landing was smooth and quick."
Desventajas: "Flight was delayed and the crew announced the same thing about it twice."
Ventajas: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "Very pleasant. I upgraded to economy plus so that was a bonus."
Ventajas: "Great leg room, staff was very nice, food and entertainment was decent."
Desventajas: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Ventajas: "Messed everything up!!!"
Desventajas: "Messed everything up!!!"
Desventajas: "Could not fall asleep as the chair would not recline enough"
Ventajas: "Best service ever provided by an airline"
Ventajas: "Very comfortable, and the crew was excellent."
Desventajas: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."