La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "The experience was really good. I’ll be using JAL again."
Desventajas: "Keep doing a good job."
Ventajas: "Seat super comfy"
Desventajas: "All okay"
Ventajas: "JAL operates with incredible efficiency."
Ventajas: "Boarding very efficient."
Ventajas: "Movies"
Desventajas: "I am satisfied with AA overall."
Ventajas: "Lots of Leg room"
Ventajas: "The crew members polite and nice."
Desventajas: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Ventajas: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Desventajas: "N/A"
Ventajas: "The EMIRATES flight was nice. Japan airlines has good leg room."
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Food was amazing and stewardess courtesy to passengers."
Ventajas: "Sky Time drink was interesting. Flight was on time."
Desventajas: "More leg room. Better information on what is included as far as meals / drinks."
Ventajas: "Spacious leg room."
Desventajas: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Ventajas: "Everything"
Desventajas: "Nothing"
Ventajas: "Overall is good :)"
Ventajas: "Food was great"
Desventajas: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ventajas: "Nothing"
Desventajas: "Everything. I will fly out from Narita from this point forward."
Ventajas: "Good service. Flight went off without a problem."
Ventajas: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Desventajas: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Ventajas: "Flight was comfortable enough"
Desventajas: "4 stars for food and entertainment as it was only an hour flight."
Ventajas: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Ventajas: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Desventajas: "Can't really say anything bad! It was great!"
Ventajas: "The flight attendance we're awesome"
Desventajas: "Nothing. This was a great flight."
Ventajas: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Ventajas: "Boarding and crew"
Desventajas: "Lost luggage"
Ventajas: "Everything"
Desventajas: "more movie options!"
Ventajas: "Nice and quick flight, had a free space next to me on plane"
Ventajas: "Awesome experience, nothing like any other. Will fly again."
Ventajas: "JAL doesn't disappoint!"
Ventajas: "I liked the overall service and professionalism."
Desventajas: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Ventajas: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Ventajas: "Nice people, good food"
Desventajas: "Old-=fashioned business configuration"
Ventajas: "The seats were very comfortable, the staff were friendly"
Desventajas: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Ventajas: "All was fine"
Desventajas: "Nothing"
Ventajas: "The airplane and all crevices"
Desventajas: "None"
Ventajas: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Desventajas: "Nothing!"
Ventajas: "Comfort seat, decent food, polite service"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Crew was very pleasant professional and caring."
Desventajas: "Seat bottoms could be more comfortable."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Desventajas: "None"
Desventajas: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Ventajas: "Politeness of staff, cleanliness, promptness and efficiency."
Ventajas: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Desventajas: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Ventajas: "Crew was grest and helpful"
Desventajas: "Seats on 777 are not padded very well for a 14 hour flight"
Ventajas: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
Desventajas: "If they could of tried to be helpful when trying ro change dates"
Ventajas: "Perfect"
Desventajas: "Perfect"
Ventajas: "Staff upgraded me both ways to an emergency exit row with more leg room."
Desventajas: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Ventajas: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Desventajas: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Ventajas: "good"
Desventajas: "nothing"
Ventajas: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Desventajas: "Seats could always be more comfortable."
Ventajas: "Professionalism, appearance, flight attendants, provided slippers and toothbrush, seat space, great food and drinks"
Desventajas: "The movie selection was small and a bit outdated"
Ventajas: "Great service. Clean plane, good seating"
Ventajas: "The staff was extremely helpful, including bumping up our seats to the front of the plane."
Desventajas: "The plane was old and cramped. I was dying in there."
Ventajas: "Great customer service on the plane and in person."
Desventajas: "Very long trip."
Ventajas: "The employees were soooo nice and friendly"
Desventajas: "Wheelchair service"
Ventajas: "The crew was great. The technology is great. I enjoyed the movies."
Desventajas: "I wish I had more water."
Ventajas: "Short flight"
Desventajas: "Dont have lots of option on movie"
Desventajas: "transit was bad. Almost late for my flight"
Ventajas: "Crews are excellent."
Desventajas: "Toilet floors were dirty and wet."
Ventajas: "Flight attendants were very nice and leg room space was more than other flights"
Ventajas: "Great"
Desventajas: "None"
Ventajas: "The service"
Desventajas: "The width of the seats"
Ventajas: "Good food"
Desventajas: "Flight was about 13 hours long ☹ but that how it's"
Desventajas: "Too much plastics - need to be more sustainable."
Ventajas: "The leg room was pretty generous compared to other airlines."
Desventajas: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Ventajas: "Great service, very clean"
Desventajas: "Flight was delayed"
Ventajas: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Desventajas: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Desventajas: "Seats too small for a seven hour flight"
Ventajas: "Crews are kind and nice. No complain about the service the crews provided."
Desventajas: "The chair, need to be more comfortable"
Desventajas: "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
Ventajas: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Ventajas: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Desventajas: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Ventajas: "Light flight, extra space."
Desventajas: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Ventajas: "Fare was cheap w/ beuatiful service from korean airlines"
Ventajas: "I like to fly on Korean Air. Always done right."
Ventajas: "The flight got us there and back as planned."
Ventajas: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Desventajas: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Ventajas: "upgrade the food quality"
Ventajas: "Very friendly crew and quick boarding process"
Desventajas: "Seat is a bit narrow,"
Ventajas: "Friendly staff and good good choices. Clean and new plane."
Ventajas: "Service was polite and fast."
Desventajas: "Cramped seats"
Desventajas: "Terrible service. Old plane."
Ventajas: "International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,"
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "Excellent service and comfort, from start to finish"
Ventajas: "The entertainment was great ,and the food"
Desventajas: "Waiting on long line to use bathroom"
Ventajas: "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
Desventajas: "Turbulence!!!!! Keep thinking the wings will fall off. Lol"
Ventajas: "It was nice to have a special meal (that I requested when booking the ticket). Otherwise, the comfort was fine."
Ventajas: "The flight staff is always a pleasure to fly with."
Ventajas: "Very friendly,responsive and helpful crew. Comfortable accommodations. Good food"
Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "Crew was great. They made up for mistakes in a positive and amenable way."
Desventajas: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Ventajas: "Great food and service. I like the short layover / transit time."
Desventajas: "Multiple security from Doha to Chicago. One should be sufficient."
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Ventajas: "The staff was very helpful went above and beyond to help. Everything was smooth from boarding to landing plus everything in between."
Ventajas: "Own entertainment device"
Desventajas: "No snacks"
Ventajas: "The cabin crew was fantastic and made the experience very positive."
Desventajas: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Desventajas: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Ventajas: "Good service."
Desventajas: "Poor choice of entertainment."
Ventajas: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Desventajas: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Ventajas: "Boarding"
Desventajas: "Overall excellent"
Desventajas: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Desventajas: "Todo súper bien"
Ventajas: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Ventajas: "Dedicated to customer service"
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "Liked everything."
Desventajas: "Nothing was wrong but excess bagage fee is high"
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Desventajas: "light breakfast and light snacks for an 8-hour flight? come on!"
Ventajas: "Solid movie selection, good food"
Desventajas: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Ventajas: "N/a"
Desventajas: "N/a"
Ventajas: "Great crews, excellent airplanes, wonderful in transit experince."
Desventajas: "In flight coach meals were average."
Ventajas: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Desventajas: "Boarding in India is never smooth, no difference here"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "The crew was kind and friendly"
Desventajas: "Cushions could have been better. Butt got sore"
Ventajas: "Most everything!"
Desventajas: "Cabin was very cold!"
Ventajas: "Crew was good, seats were decent."
Ventajas: "The food, seat comfort, entertainment system and departure on time with an early arrival. I had lost my family heirloom money clip in the seat. The crew sent the flight agent Justin back to meet me at the gate and he went in and looked twice finding it on the second trip in."
Ventajas: "Staff were friendly."
Ventajas: "I loved the headrests that could bend so it cushioned your head while you were sleeping. I also loved the tablet/ phone holder on the bs k of the seat."
Desventajas: "The breakfast sandwich wasn’t the best."
Ventajas: "Entire experience was perfect"
Desventajas: "Honestly, you used to get a pillow and blanket. Now you get nothing. I know it's probably something that will never come back, but it's a nice touch. Otherwise, really satisfied with the flight experience."
Ventajas: "Great service"
Desventajas: "Nothing"
Desventajas: "Entertainment for a 6 hour flight would've made sense."
Ventajas: "Good complimentary cocktail"
Desventajas: "Delay leaving and delay to get fate after landing slowed things down."
Ventajas: "The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos."
Desventajas: "A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out."
Ventajas: "I appreciated that the meal was included."
Desventajas: "I would have liked a chance to get a refill on my coffee but it seemed like the beverage cart only made rounds with coffee."
Ventajas: "Everything was great"
Ventajas: "The use of an ipad along with the special built in stand for entertainment was innovative and effective. I found the food to be delicious."
Desventajas: "Though the seats were nice, they were not as nice as some of the other first or business class international flights I have taken."
Desventajas: "Nothing I did not like, all went well."
Ventajas: "Crew. Space. Food."
Ventajas: "Hawaiian airlines was great! Very friendly and they provided a meal and snacks from San Diego."
Desventajas: "Nothing"
Desventajas: "Took time check in too long. I have been just standing front of check in counter 1hour. It was bad service."
Ventajas: "The complimentary guava rum punch was amazing! The flight attendants were helpful and friendly. Comfortably equipped planes!"
Ventajas: "Crew was excellent."
Desventajas: "No entertainment, AWFUL food, uncomfortable seata"
Ventajas: "Everyone was very friendly and helpful."
Desventajas: "No free in-flight entertainment. You had to pay for evrything."
Ventajas: "The best airline. But they need to straighten up the airport procedures to get to their gate."
Ventajas: "Professional customer service!!!"
Ventajas: "Individual seat-back screens"
Ventajas: "The crew and boarding process."
Desventajas: "No available entertainment/WiFi besides purchasing it"
Ventajas: "the breakfast was good and the crew were very nice"
Desventajas: "The free entertainment choices were terrible"
Ventajas: "Fantastic in comparison to the many I have flown. Service was great, up graded economic seats had plenty of room and were fairly comfortable. Nice big plane. I did feel swished in like a sardine."
Ventajas: "The stewardesses were all extra attentive even with all of the young children on board."
Desventajas: "Nothing"
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "New plane, friendly, congenial staff. Prompt service."
Desventajas: "Wifi service didn't work. Leg room between seats is atrocious. For the price we paid & the length of this flights, they can do better than that."
Ventajas: "Extra comfort seats were nice. Meal was nice."
Desventajas: "I don’t want to watch ads on the plane. I already bought the darn ticket. Don’t make me watch ads."
Desventajas: "need to pay for each movie not one fee as on many other airlines or free on Alaska airlines food was awful croissant was dry as a desert wind not a single free beer or wine and i paid for the extra leg room"
Ventajas: "Crew was nice, we had free breakfast (yogurt, grapes, granola, and bread), and seats were comfortable."
Desventajas: "The movies they provided on the screen you had to pay $8 each to watch."
Ventajas: "People were nice and accommodating."
Desventajas: "Seats were worn out and uncomfortable. Entertainment was expensive."
Ventajas: "Our first flight on Hawaiian Airlines. Short but wonderful staff"
Ventajas: "Got there on time,courteous crew, comfortable seat. Have flown Hawaiian before, will fly Hawaiian again, its always been good."
Ventajas: "The timing of the meals, the flavorful food and the listening choices. The night goggles were quite helpful."
Desventajas: "Sitting that long."
Ventajas: "We need wheelchair service and the porters were first rate. The airline was more than accommodating, offered a free lunch and you can either order new movies on demand for $7.99 each or watch unlimited TV and older movies for $7.99 (which I did). I liked the value."
Desventajas: "Drink prices are steep."
Ventajas: "We didn't crash"
Desventajas: "The seats were very uncomfortable, the provided food was almost worth paying to not eat it was so bad."
Ventajas: "We were Platinum so we could use the Premier Club room."
Desventajas: "NA"
Ventajas: "Crew was very nice!"
Desventajas: "It was freezing. Please carry something warm or be ready to shell out $7 for a blanket!"
Ventajas: "Excellent seats! Friendly flight attendant and lots of snacks plus a gift bag."
Desventajas: "A little bumpy"
Ventajas: "Aircraft was clean and spacious enough in economy. Pretty much always on time. Nothing much else impresses me anymore with Hawaiian Airlines."
Desventajas: "Everything is a charge. Especially don't like that they "offer souvenir blankets for sale" and they keep the cabin especially cold. All movie/TV show options required an $8 charge on a 6hour (!) flight across the Pacific Ocean. Food was awful! Living in Hawaii I often fly Hawaiian, can't remember the last time I enjoyed a meal on HA. The crew on the LAX-HNL flight was not very friendly either..."
Desventajas: "The flight was delayed 1+ hour. The ticketing agents were rude when we inquired about re-scheduling a connecting flight. They were not accommodating at all. They required purchase of in-flight movies. Next time I'm flying Alaska, at least the movies are free."
Desventajas: "Somehow I was not assigned the seat I choose. The flight attendant offered for me to speak with an agent but I stayed in the newly assigned middle seat."
Ventajas: "Great service, plane was very clean."
Desventajas: "No vegan or vegetarian special meal options. Plane was TOO cold!"
Desventajas: "I was unable to select a seat within the 24 hour window prior to departure, other than paying an $80 upcharge for an aisle seat. On the phone the day prior to departure, I was told by the HA agent that "the airport controilled seat assignments" at that timne so she could not help me get a seat, and that the extra charge option on the website was the only choice I had. This process struck me as bizarre/dishonest. I will not be back unless I can select a seat prior to booking."
Ventajas: "Great crew. Friendly and efficient. Always on time and organized."
Desventajas: "Choice of movies. Too old."
Ventajas: "Free food"
Desventajas: "All good"
Ventajas: "Great food, entertainment options and personal space"
Desventajas: "Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for food"
Ventajas: "Seats were very comfortable and so were the entertainment options"
Desventajas: "The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par"
Ventajas: "Crew and ground Staff were very helpful and friendly"
Desventajas: "Less fog in SFO"
Ventajas: "Puntualidad"
Desventajas: "La atención a la categoría Emerald, ni en LAX ni HKG ni durante el vuelo el tener categoría Emerald hizo diferencia alguna con la atención recibida a diferencia de Qatar, AA o Japan Airlines en que se esmeran en el buen trato a los viajeros frecuentes de la alianza one world."
Desventajas: "Be on time. 3 hours delay"
Ventajas: "La comodidad del avión, el entretenimiento a bordo muy completo y el catering a bordo muy bueno"
Desventajas: "La atención del personal. Parecían poco felices pero me pasó en los 3 vuelos que tomé en Cathay"
Ventajas: "Todo"
Desventajas: "Distancia de asientos"
Ventajas: "El entretenimiento de abordo y el espacio entre asientos"
Desventajas: "El personal, es muy poco amable"
Ventajas: "I liked that the tray table in Economy had a mobile phone holder"
Desventajas: "The seats were the smallest and thinnest I think I have ever sat in."
Ventajas: "One of the nicest crews I've had the pleasure of flying with"
Desventajas: "Nothing I could tell at the moment....."
Desventajas: "They did not provide water very frequently in flight. Food was satisfactory."
Ventajas: "Food and drink good and staff served any time when asked no payment needed for alcoholic drinks"
Desventajas: "Nothing"
Ventajas: "The crew was professional and friendly."
Desventajas: "No bottled water on the plane. Tap water was lukewarm. A blue light came on constantly in the darkened cabin. Would never fly the airline to Hong Kong again."
Ventajas: "Yes"
Desventajas: "Good"
Desventajas: "Was not able to change my flight"
Ventajas: "Again the food was excellent"
Desventajas: "Not enough operational toilets"
Ventajas: "On time food"
Desventajas: "None"
Ventajas: "No llego mi maleta a Vancouver"
Ventajas: "No llego mi maleta a la cuidad de Vancouver y tenía una conexión y fue todo un desastre con tantas vueltas"
Ventajas: "Everything was good."
Desventajas: "No hay películas en español"
Desventajas: "Indian vegetarian meal was not great"
Ventajas: "Entertainment"
Ventajas: "Great food, great movie selection."
Desventajas: "Delay in serving wine for 12hr flight, then did not refill wine with dinner service. Also ran out of breakfast dim sum."
Ventajas: "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
Desventajas: "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
Desventajas: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
Ventajas: "Food is fine."
Desventajas: "washrooms are small and dirty."
Ventajas: "I was told there would be WiFi on the plane from Chicago to Hong Kong. There was not. Very disappointed. It was hot and not a lot of air circulation. And the seats are hard."
Ventajas: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Ventajas: "I like the snacks offered"
Desventajas: "Great crew we got a soft landing"
Desventajas: "Delayed departure Last minute gate change Very very late baggage arrival"
Ventajas: "Offering excellent services to handicapped passengers proactively"
Desventajas: "After landing in Hong Kong the local airport services to the disabled need better organisation/communication. They claimed that the SFO Cathay Pacific check-in staff had not included me in the list of wheel-chair requesters while I knew that the opposite was true"
Ventajas: "Plane was clean"
Desventajas: "The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors."
Desventajas: "The meals were not as good as on my previous flights"
Ventajas: "Nice crews eating for a big guy."
Ventajas: "The crew is always polite and professional"
Desventajas: "I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich."
Ventajas: "The crew service was very."
Ventajas: "Friendly staff and helped me."
Desventajas: "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."
Ventajas: "Amazing flight! Continue to serve pleasantly to all passengers"
Ventajas: "All but did not eat"
Ventajas: "Plane was newer & clean. Cabin crew was helpful & nice with my dad transferring from wheel chair to the plane"
Desventajas: "My family traveled with my 80 year old dad but Hong Kong ground crew would not allow us to board together. My wife & I had to carry all our carry on baggage since my mom was the only one allowed to board with him. All three previous flights the ground crew allowed all of us to stay as a family."
Ventajas: "It was good"
Desventajas: "I didn't got my Indian vegetarian food"
Ventajas: "All crew worked hard and kind to passengers. Food was ok. They should have mineral water not from tub water."
Desventajas: "Mostly problem was their website!! Terrible!!!!! They should have mineral water not from tub water."
Desventajas: "Seats not comfortable Not great selection of western movies"
Ventajas: "Seats were comfortable in Premier Economy class, Entertainment offered in this class was good.They offered more movie chooses than most any other airline that ive ever flown on before."
Desventajas: "First off I feel asleep as soon as I seat down on the plane, even before take off and once I woke up not one of the stewardess come to offer me the meal I missed or any kind of refreshments, it was a 4 hour flight. My brother who did get the meal stated that it was very poor quality. The egg was terrible tasting, powered egg replacement."