Ventajas: "All great, except limited entertainment and wifi was n.a."
Desventajas: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Desventajas: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Ventajas: "The crew was polite, efficient and prompt"
Desventajas: "The food quality needs improvement!"
Ventajas: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Desventajas: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Ventajas: "Seat hard on older aircraft, needs new cushioning on seat"
Desventajas: "Seats, food, entertainment"
Ventajas: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Desventajas: "Superb airline"
Ventajas: "Comfortable seat."
Desventajas: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Ventajas: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Ventajas: "Crew did a very good job"
Desventajas: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Ventajas: "Very efficient trip."
Desventajas: "One flight attendant was subdued and not too bubbly."
Ventajas: "We made it to Christchurch safely and on time."
Desventajas: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Desventajas: "The lack of communication with everything from queuing to board, to food allowance."
Desventajas: "Was not informed a return flight listing required Was not informed $260 baggage fees"
Desventajas: "That is didn’t happen until the next day"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Ventajas: "We flew premium economy which included every luxury we could desire. We could not be more satisfied."
Ventajas: "Excelente todo!"
Ventajas: "Very friendly and helpful flight attendants"
Ventajas: "I got there on time"
Desventajas: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Ventajas: "Good flight. Good crew. An overall good experience"
Ventajas: "I paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Desventajas: "paid $100 to "upgrade" to what was called premium, but I did not get a premium seat, and discerned no benefit. Wtf is this?"
Ventajas: "vvery comfortable flight"
Ventajas: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Ventajas: "good entertainment"
Desventajas: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Ventajas: "Snacks and drinks"
Desventajas: "No plug in"
Desventajas: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Ventajas: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Desventajas: "Selection of video options on the app entertainment systems."
Desventajas: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Ventajas: "Friendly, polite helpful"
Ventajas: "Great staff and crew. Some of the best!"
Desventajas: "No Wi-fi? WTF? It's 2017, almost 2018! How is it that an international airline does not have Wi-fi? Extremely disappointed, as I didn't find out until I boarded the flight. Get Wi-fi ASAP."
Ventajas: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Ventajas: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Desventajas: "All g."
Ventajas: "Crew and entertainment good"
Desventajas: "More leg room"
Ventajas: "smooth flight, good treats, great legroom and fun crew!"
Desventajas: "Lo perdí"
Ventajas: "Comfortable, easy flight."
Desventajas: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Ventajas: "The inflight seatback entertainment."
Desventajas: "Tiny seats and no snacks or drinks in flight."
Ventajas: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Ventajas: "No complaints at all"
Ventajas: "Fantastic crew!"
Ventajas: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Ventajas: "Everything was perfect"
Ventajas: "Very friendly and good service- price was very high for the distance/time"