Desventajas: "I was not aware that I flew in Narita and flew out of another airport."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Entire crew members, food, hospitality & aircraft."
Desventajas: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Ventajas: "the food was god. the crew was very accommodating"
Ventajas: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Desventajas: "The seats felt like there was no padding in the seat. The back was fine."
Ventajas: "Crew was amazing"
Desventajas: "The boarding"
Desventajas: "Movie catalog needs to be expanded"
Desventajas: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Desventajas: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Ventajas: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Ventajas: "Food and services were great"
Desventajas: "Not a large selection to view on the TV"
Ventajas: "All the flight attendants were doing excellent customer service and there was good food."
Desventajas: "There was nothing that I didn't like."
Ventajas: "The 787 was awesome. Very comfortable. Great staff and service."
Ventajas: "Crew is awesome and nice"
Desventajas: "The seat was extremely uncomfortable."
Ventajas: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Ventajas: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ventajas: "Great service by the crew! Excellent food and flight was on time,"
Desventajas: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Ventajas: "got cancelled"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Desventajas: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Ventajas: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Desventajas: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ventajas: "The time is on time ."
Ventajas: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Ventajas: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Ventajas: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Ventajas: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Desventajas: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ventajas: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Desventajas: "The in seat entertainment was a bit clunky"
Desventajas: "No opción de español"
Ventajas: "Enough room for relax, I love this one"
Ventajas: "Very nice plane, enough room, didn't feel cramped"
Desventajas: "Had to switch gates 2 times"
Ventajas: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Desventajas: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ventajas: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Desventajas: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Ventajas: "Great service, excellent and curteous. Clean cabin"
Desventajas: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "The flight got me home."
Desventajas: "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
Ventajas: "clean seat and tray"
Desventajas: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Ventajas: "service and comfort in Premium economy"
Desventajas: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
Ventajas: "Food was good."
Desventajas: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Ventajas: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Ventajas: "Very nice and pleasant staff"
Ventajas: "Everyone staff member was friendly and helpful. Dinner was great."
Desventajas: "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
Ventajas: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
Desventajas: "Delay on tarmack at airport. No fault of ANA"
Ventajas: "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
Ventajas: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
Ventajas: "Crew were amazing and great entertainment"
Desventajas: "Boarding could be better"
Ventajas: "The service, foods , sack ,"
Desventajas: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ventajas: "Nothing special."
Desventajas: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Desventajas: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Ventajas: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Desventajas: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Ventajas: "Very cramped seats"
Desventajas: "flight on time. flight was delayed and gate changed"
Desventajas: "Flat beds on second flight"
Ventajas: "The crew were excellent"
Desventajas: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Ventajas: "The crew was very helpful and courteous."
Desventajas: "The flight was delayed and I decreased my time in Singapore"
Ventajas: "Average flight"
Desventajas: "Seats on this aircraft have very upright seats. Not very comfy"
Ventajas: "All crew members are very friendly and helpful, good service."
Desventajas: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Ventajas: "Cabin crew were great"
Desventajas: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Ventajas: "Overall good"
Desventajas: "Boarding needs better management."
Ventajas: "More space then previous flights. Attendants very pleasant and helpful."
Desventajas: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Ventajas: "The service is exceptional!"
Ventajas: "The attentiveness of the flight attendants and the new plane."
Ventajas: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Desventajas: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Ventajas: "Me tiraron un vaso de gaseosa arriba y la actitud de todo el personal a bordo fue sobresaliente. Más allá del accidente me regalaron 75 usd para gastar en el catálogo a bordo."
Ventajas: "The staff were so friendly and helpful."
Ventajas: "The crew were excellent"
Desventajas: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ventajas: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Ventajas: "Crew members were very friendly n helpful."
Ventajas: "Not much"
Desventajas: "Not as good as they were once"
Ventajas: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Ventajas: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Desventajas: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Ventajas: "friendly staff top Service top Inflight"
Desventajas: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ventajas: "Las aerolíneas asiáticas que he probado son excelentes de todo a todo. Gran servicio y atención al cliente."
Ventajas: "Crews are truly nice and patient"
Desventajas: "Crews are very nice, food are not really good"
Ventajas: "Service is very good."
Desventajas: "Too warm/hot inside the cabin throughout the flight."
Ventajas: "The service, seats, food, drinks and bed!"
Ventajas: "New movies! Yes!"
Desventajas: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ventajas: "We started taxing 15 minutes before the departure time. This is great !"
Desventajas: "not much"
Ventajas: "The hot towels twice during the flight was great"
Desventajas: "Really just the food"
Ventajas: "Ease of checking. Empty seat between us"
Desventajas: "Can't upgrade with krisflyer miles"
Ventajas: "Entertainment was awesome. Boarding was fast."
Desventajas: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Ventajas: "Vegeterian breakfast was good thou ."
Desventajas: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Ventajas: "New plane"
Desventajas: "Food served 40 min after special meals"
Ventajas: "Excelente y cálido servicio en el mostrador de facturación en Manila. Comida bastante aceptable para clase turista. Acceso gratis a sala vip en Changi, con oportunidad de tomar una ducha antes de embarcar en el vuelo largo a Barcelona. Las azafatas son adorables."
Desventajas: "La calidad del sonido del sistema de entretenimiento a bordo no es buena. Hay mal contacto entre las tomas del asiento y los auriculares."
Ventajas: "La cordialidad, el trato, el servicio, el avión, la limpieza. Un vuelo muy agradable y que recomendaría siempre."
Desventajas: "Que para ofrecer los servicios comerciales si hablaban español, para el resto de servicios no, aunque fueron muy atentos."
Desventajas: "Food not so good"
Desventajas: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ventajas: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Desventajas: "The movies choices in the in-flight entertainment were wanting."
Ventajas: "Hot/Cold towels, great movie selection, more space, good meals"
Ventajas: "Amazing crew, great service. Really good food"
Ventajas: "Thanks once again for a comfortable flight homs"
Ventajas: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Desventajas: "Not one complaint"
Ventajas: "The service, as always, is excellent on Singapore Airlines. The cabin crew could not be more attentive to passenger needs!"
Desventajas: "This flight was an Airbus and it is certainly much smaller and more cramped than a Boeing 777. I am only five feet twou inches and trim, but even for me the discomfort factor was very high. That is not the fault of the crew, of course!"
Ventajas: "You get what you pay for. Can't complain."
Desventajas: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Ventajas: "The crew was very hospitable and friendly"
Ventajas: "The corn chips!"
Desventajas: "Nothing really."
Ventajas: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Desventajas: "I paid for seats, but there is no record of my purchase at NZ air."
Ventajas: "Everything. Air NZ has the best Premium Economy class in the sky."
Desventajas: "All good."
Desventajas: "The snack were very simple. They don't communicate properly all the different snack options."
Ventajas: "The crew was wonderful, very hospitable and friendly."
Desventajas: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."
Desventajas: "Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline."
Ventajas: "Very prompt and efficient"
Ventajas: "Wonderful crew, excellent food, very comfortable!"
Ventajas: "Best flight I’ve been on"
Ventajas: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Desventajas: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Desventajas: "Long lines for security in Auckland, so I barely made the flight to Chicago. There were delays in Chicago due to the weather."
Desventajas: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Ventajas: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Desventajas: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
Ventajas: "Pleasant staff"
Desventajas: "A few more beverage options, juices perhaps."
Desventajas: "The lack of communication with everything from queuing to board, to food allowance."
Ventajas: "same as above"
Desventajas: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Food vegan was good on all sectors"
Desventajas: "The aisles are very narrow especially in economy hard for a older person to negotiate"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Ventajas: "Excelente todo!"
Ventajas: "The crew, entertainment, and food were all great!"
Desventajas: "Our luggage did not arrive. This puts a huge damper on our honeymoon."
Ventajas: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Desventajas: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Ventajas: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Desventajas: "Over priced check in bag. Due to it not being according to weight. Ridiculous."
Ventajas: "Great service, friendly people, kiwi spirit"
Ventajas: "The crew was super nice and so accommodating. They were all quickly available during the entire 14 hour flight, and always had a smile. I thought the food was nice as well, and there were so many entertainment options."
Desventajas: "Having a bit more room during such a long flight would have been nice!"
Ventajas: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Desventajas: "Nothing I can think of. Very happy with the flight."
Ventajas: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Desventajas: "Cabin was too cold. I had to wear a jacket most of the flight."
Ventajas: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Desventajas: "Wasn't all that bad!"
Ventajas: "The staff was nice."
Desventajas: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Desventajas: "I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous."
Desventajas: "Lo perdí"
Ventajas: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Desventajas: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Ventajas: "everythign aboht the trip was great"
Ventajas: "The flight crew was absolutely wonderful."
Desventajas: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Ventajas: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
Ventajas: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Desventajas: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Ventajas: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Desventajas: "My dead would not recline, but I would not find any fault with my flight even with that."
Ventajas: "The food was good, the accommodation, although it been a long flight everything was allright"
Desventajas: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Ventajas: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Ventajas: "Food, service, comfort was all very good."
Desventajas: "I dislike the system where some people are served food and their neighbors are not and no one knows if or why they are being fed or not fed. Apparently, I was in some sort of category where I was fed and my seatmate was not and neither of us knew why. Also, the entertainment being pay-to-play is just stupid."
Ventajas: "The plane was new and the flight was good with no problems."
Desventajas: "Being a Star Alliance Gold member and Premier 1K on United Airlines I was expecting a bit more than water and a lolly. Yes, we did only buy the "seat" ticket, but come on a soda was an added cost. I don't see us flying AZ again anytime in the near future."
Los asientos son un poco estrechos
Desventajas: "better in-flight entertainment movie options"
Ventajas: "Early arrival"
Desventajas: "Still the food not taste good"
Desventajas: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"
Desventajas: "The flight was late for three hours and as a result, we missed our connection to Hawaiian Airline and have to spend the night in Korea. They never explain why the flight was late and no apology was given"
Desventajas: "I think Chinese people just don’t like Americans."
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Crew was amazing"
Desventajas: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
Ventajas: "Already commented in the Hanoi to Seoul part. Sorry."
Desventajas: "More subtitled movies in English."
Desventajas: "No phone charger."
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "Plane are clean"
Desventajas: "The food is really good"
Ventajas: "Same as above"
Desventajas: "Same as above"
Ventajas: "The staff were very at tentative and helpful. There was enough leg room and I was able to sleep comfortably."
Desventajas: "It was difficult to do any pre-boarding checkin via the app."
Ventajas: "Quality of meals were better than their competitors. They were rather enjoyable. Also, flight attendants were very nice."
Desventajas: "The delay made me miss a free shuttle to Yongsan Army Base, Seoul, so I had to find an airport limousine (bus) service to a nearby hotel (Crown Hotel) to the base. Very inconvenient! Entertainment system is outdated, and there was no plug-ins on the seats."
Ventajas: "staff, airplane, entertainment, foods"
Ventajas: "Service staff was great, excellent service"
Desventajas: "Planes are a bit dat d"
Ventajas: "It's okay."
Desventajas: "Boarding from Incheon to Manila was a bit chaotic. We did not board by number or group order. Also, the sound system was barely audible."
Ventajas: "The crew was exceptional"
Ventajas: "We were able to check in and board the plane on time. Im fully satisfied."
Desventajas: "The food isnt good."
Ventajas: "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
Desventajas: "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
Ventajas: "Staff as usual Asiana provided superb service."
Desventajas: "other passengers being obnoxious and rude"
Ventajas: "The airline and staff provided blankets and warm food."
Desventajas: "falling in line just to get coffee. They should have gone around and served it instead."
Desventajas: "my guitar was damaged!"
Ventajas: "It was nice to know that JetBlue and Asiana are connected. I did not need to claim and check my suitcase for the connecting flights anymore. The entertainment device was also nice."
Desventajas: "I think JFK rather than Asiana was the issue. It was quite cold inside the boarding area, and the waiting area happened to be unpleasant because of a lack of seats and the noise. The announcements before boarding happened to be annoying. Lavatory happened to become quite messy at the end of the flight."
Ventajas: "Asiana es lo mejor"
Ventajas: "Great airline, plenty of space. Crew was super nice and helpful"
Desventajas: "Airplane food isn’t great where ever you go"
Desventajas: "No charger outlet"
Ventajas: "The crew on the flight were so warm and wonderful. Flying with Asiana is always wonderful!"
Ventajas: "Crew was nice."
Desventajas: "Seats not comfortable & smelled like vomit. Small selection on entertainment system."
Ventajas: "After flight. No jet lag always a problem for me."
Desventajas: "All was good"
Ventajas: "Everything! Service awesome"
Ventajas: "I was able to get last minute exit window seats, which gave me unlimited leg room. I did not mind pledging to help with emergency exits. With boarding, they did away with the boarding groups, so whoever lined up earlier got to go on the plane, of course after the first class and business. This all worked fine."
Desventajas: "The cutlery for the meals were real metal, which felt nicer than plastic."
Ventajas: "Soul to Los Angeles was very Good. I loved it. No complaints."
Ventajas: "Great entertainment options"
Desventajas: "Lost my bag."
Desventajas: "We took off 1 hour and 20 mins. LATE from Inchon. We arrived at Clark 2 hours late."
Desventajas: "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
Desventajas: "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
Ventajas: "Crew was very helpful"
Ventajas: "A friendly professional crew"
Desventajas: "Food could be better. Was comparatively less quality."
Ventajas: "I like the food"
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Desventajas: "The take off time is very late. People are very tired at this time. Tha lay over is too long. Tour or hotel stay is not free. Seats need more cushion. Blankets do not smell fresh."
Ventajas: "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
Desventajas: "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
Audio jack in arm rest did not work right. Tried two bought headsets and did hear audio if pushing connector to side. Eventually returned headset. No Bluetooth option or on board wifi to use personal device with onboard entertainment. Attendant offered to move me but the plane was pretty full.
Ventajas: "The crew was courteous"
Desventajas: "Everything else, from the broken Monitor, to the awful food everything else was terrible"
Desventajas: "Food was very poor. No snacks."
Desventajas: "The latch on the rest room needs something...every minute or so a loud tump and slam of the rest room door drove us bonkers. Forget about sleeping!"
Desventajas: "Need a better food choice"
Ventajas: "flight was cancelled"
Desventajas: "almost missed my overseas connection"
Desventajas: "Food, leg room!"
Ventajas: "Entertainment choices good"
Desventajas: "Worst food offerings. Not enough food offerings for 10 hour plus flight. Poor entree quality for international flight."
Desventajas: "Too many announcements"
Ventajas: "Crew was friendly and attentive. BIG airplane; lots of seats, maybe too many but I had an aisle seat in an aisle in the middle that only had 3 seats so there was extra space next to me. Really appreciated that I was able to charge up my phone in the seat in front of me"
Desventajas: "A seat not so far back."
Ventajas: "Hawaiian's layout of the A330 is excellent. The seats (even in regular economy) are large and comfortable, with plenty of leg room. The flight attendants are genuinely friendly and pleasant."
Desventajas: "In-flight entertainment is pretty weak."
Desventajas: "As expected"
Ventajas: "Food was surprisingly good."
Desventajas: "my Husband said he felt cramped in the seats. He’s 6’2” and his knees nearly touched the seat in front of him."
Ventajas: "I liked the movie options and the constant attention with beverages and snacks"
Desventajas: "Everything was great!"
Ventajas: "Everything was great, easy going, aloha way."
Desventajas: "Flight was delayed, so never made it."
Desventajas: "The hot meal portion was too small. The sandwiches was tasteless."
Ventajas: "It was overall a good smooth process"
Desventajas: "Wish there would have been a little more leg room. Good thing I small and have short legs."
Ventajas: "Free snack was good."
Desventajas: "15 minutes from midpoint between Hawaii and mainland plane turned 2 hrs back instead of continuing 2.5 hrs to Honolulu. Cancelled flight stuck 6 hrs in Oakland. Gate crew spent 4 hrs in near total confusion, no info provided. Direct 7 hr flight turned into 4 airports, 3 flight legs, taxi ride across San Francisco and 12 hrs late on another airline. Reason for diversion - dubious."
Desventajas: "Staff didn’t notify anyone of flight changes"
Ventajas: "Great intro to Hawaii for this first time visitor."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "crew was friendly and nice."
Desventajas: "plane is very outdated and for lack of a better word...junky."
Desventajas: "Horrible seats"
Ventajas: "The new lie-flat seats are wonderful, the crew was truly wonderful, ipads, toiletries, all woderful - HNL to SYD was not only painless but pleasant from start to finish."
Desventajas: "As a vegan, I wish there was actually a meal I could eat. Very disappointing to have to bring my own food on the flight... Seriously. The crew could not have been more empathetic but they're not creating the menus. Come on Hawaiian - charge me more, just acknowledge we don't all eat meat, cheese and eggs."
Ventajas: "Food, service, and on time."
Desventajas: "The temperature is too cold inside the carbine"
Ventajas: "Service, on time, and food"
Desventajas: "Entertainment, my seat headphone jack didn't work."
Desventajas: "need to pay for each movie not one fee as on many other airlines or free on Alaska airlines food was awful croissant was dry as a desert wind not a single free beer or wine and i paid for the extra leg room"
Ventajas: "Pleasant staff, lights were dimmed for rest cause of early flight and comfortable environment."
Ventajas: "Early arrival"
Desventajas: "Rather rude flight attendants and gate agents. I had to wait a very long time to get my known traveler number in my boarding pass... they didn’t seem too know how to do it at first! Multiple times I was not given beverage service or trash pickup - like I was invisible in the horrible middle seat squished between two men. Awful!"
Desventajas: "no free media entertanment food was poor"
Desventajas: "Delayed from Minneapolis me miss this flight. Now I have to fly to Seattle."
Ventajas: "Friendly and fast service, very good at what they do!"
Desventajas: "Offered lots of free beverages, employes are very courteous."
Ventajas: "crew was polite and nice."
Desventajas: "no wifi? Seriously?"
Ventajas: "Food and drinks."
Desventajas: "Plane was dirty and when asking questions about forms we needed to fill out, no one was willing to help or find answers."
Desventajas: "Temp was frigid. Many people cold. Ran out of blankets. UNACCEPTABLE."
Ventajas: "Helpful, friendly and informative; free breakfast;"
Desventajas: "Would be nice to get one free movie with long flight."
Ventajas: "All the services were excellent!"
Ventajas: "We totally enjoyed your flight."
Desventajas: "Everything was oerfect"
Ventajas: "How accommodating the crew was. There was a two hour delay in the flight but the ticket people kept checking on the waiting passengers."
Desventajas: "No fault of the flight crew.... but the flight was long . Nothing can be changed on the length of the flight."
Ventajas: "Really can't beat Hawaiian for crew friendliness and on-time service."
Desventajas: "Really must provide an extra leg room section on a 6hour flight!!"
Desventajas: "2 hrs delayed. HA said they sent an email but I never received"
Desventajas: "I know the food is free but it is terrible even for airline food both the dinner and the breakfast. No entertainment at all is available so poad up your tablet or laptop for these long flights."
Ventajas: "That they served breakfast."
Desventajas: "No free movie."
Ventajas: "service is excellent. Airline personnel very accommodating, very helpful especially for seniors. I'll fly with them again."
Ventajas: "The crew, as on most of my Hawaiian flights were very pleasant and accommodating. The seating on their airlines are generally very comfortable and spacious."
Desventajas: "I had selected an aisle seat when I booked the flight and was moved to a center seat without my knowledge. When I made this known to the attendant, she left to check to see if they could move me, later returned to tell me that because I was already seated they couldn't move me, though I had made it known to her prior to taking my seat. Most Hawaiian flights have in flight movies and power ports, this particular flight had neither."
Ventajas: "One small meal in 11 hours and no snacks offered. No bread rolls with the meal Everyone was hungry"
Desventajas: "I had to wait 3 hours for my interisland flight. That wasn't cool. But otherwise it was great"
Ventajas: "Love the cocktail... seriously awesome!"
Desventajas: "Where did the awesome meal go?!?!?"
Desventajas: "1.5 hours after boarding before we could take off. Pilot said they had safety concerns with the airplane. Crew was unprofessional. They ignored the customers and only concerned about talking with each other and taking 2 rows of seats to sleep. I WILL NEVER TAKE HAWAIINAIRLINES AGAIN, is the only thing I could think of my entire flight. Not friendly when handing out drinks or food. Better service getting breakfast in jail."