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Ventajas: I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable.

Ventajas: Smiling crew, clean airplane, tasty healthy food. I had all I needed to be comfortable.

Desventajas: I can’t think of anything to improve on.

Ventajas: I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines.

Desventajas: Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge

Desventajas: Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat

Ventajas: Nothing

Desventajas: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Desventajas: Other airlines have complimentary snacks so I was surprised that we had to pay for those.

Desventajas: 4 hs delay

Ventajas: Good amount of space on the plane, lots of movies to watch, good food and drink.

Ventajas: The crew was professional & friendly

Desventajas: Food was terrible honestly, entertainment system didn't work on 1st flight.

Ventajas: Great crew.

Desventajas: Ran out of business class meal. Substituted a Econ class.

Desventajas: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Ventajas: The food was good

Desventajas: My girlfriend’s Tv stopped to work in the beginning of the flight.

Ventajas: Just the crews

Desventajas: I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it

Desventajas: Not enough space. Tv was glitchy. Seat uncomfortable.

Ventajas: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!

Desventajas: I have given reviews on so many occasions to improve the airline but nothing got better

Desventajas: All god nice flight crew helpful. A well organized flight just what you would expect from a German airline

Ventajas: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Desventajas: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Desventajas: Flight was delayed 40 minutes and arrived 2 hours later.

Ventajas: Good movie selection. Attentive crew.

Desventajas: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Ventajas: no remarks. everything fine for a short flight

Ventajas: Yes

Ventajas: Curtious Crew Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep

Desventajas: The choices of movies

Ventajas: All in time

Ventajas: The crew was nice

Desventajas: We were boarding later than expected Which caused some stress with connection flight

Ventajas: Vuelo en clase business. La comida fue buena, pero escasa en cantidad

Desventajas: Los asientos business no son muy cómodos, a pesar de hacerse horizontales, las piernas quedan torcidas y el reposabrazos exterior queda lejos del brazo. El personal, muy funcionarial, poco amable

Desventajas: A better breakfast...

Ventajas: Keep it up with great services. !! Thank you!

Ventajas: Crew was great, everything was timely and efficient.

Desventajas: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay

Ventajas: Yes-yes

Desventajas: All good

Ventajas: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.

Desventajas: Nothing,

Ventajas: Check in was swift

Desventajas: Friendlier approach from the crew

Ventajas: The seat i got was great

Desventajas: There was a delay

Desventajas: Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience.

Ventajas: uncomfortable seats

Ventajas: Excellent crew

Desventajas: It was all great

Desventajas: Food, at least for first class.

Desventajas: It was fabulous as always! Thank you. I love Delta!

Desventajas: Variedades de esna y jugos

Ventajas: my upgrades, I love them, thank you

Desventajas: mini pillows and eye masks :)))

Desventajas: Everything was good!

Ventajas: fast boarding process. checked in bags for free due to full flight. Crew were very helpful and serviced with a smile throughout the journey. Baggage was on time on all the airports. On flight entertainment was very good. leg room good in all the flights.

Desventajas: Seats should be more comfortable for such a long journey. economy class seats has very less support especially for the 11 hour flight.

Desventajas: Los refrigerios

Ventajas: Entertainment

Desventajas: I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!

Ventajas: The crew was great

Ventajas: Crew was very courteous and attentive

Desventajas: More fruits and green (non-starchy) vegetables

Ventajas: the crew were so nice

Desventajas: not enough room between seats

Ventajas: Can't really remember.

Desventajas: Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight.

Ventajas: Crew was excellent, seats were comfy.

Ventajas: The crew was great and service and meals where wonderful

Desventajas: thanks for all from kayak

Ventajas: It was on time and everything went well

Desventajas: They could have offered more water

Ventajas: New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality

Desventajas: Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy

Desventajas: Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together.

Ventajas: The crew was outstanding!

Desventajas: Slightly more comfortable seats would have been helpful.

Ventajas: The flight was pleasant and we landed early.

Desventajas: British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated.

Ventajas: We were early

Desventajas: The food

Ventajas: Clean aircraft.

Desventajas: Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly.

Ventajas: Premium class is good value on the A380 but not quite to par on the older 777s

Ventajas: Inflight services

Desventajas: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Desventajas: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.

Ventajas: It was an uneventful flight. The entertainment system worked well and food was good.

Desventajas: The lights kept coming on every few minutes making sleep nearly impossible.

Ventajas: Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.

Desventajas: Honestly can’t think of anything!!

Ventajas: Comfort

Desventajas: Internet

Ventajas: The crew tried to be helpful but were equally frustrated with the ground crew.

Desventajas: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Ventajas: Tripulación amable Buen servicio

Desventajas: Avion incomodo Sin conexiones para cargar telefono Sin entretención abordo

Ventajas: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Desventajas: Move the drapes a few more inches back.

Desventajas: Landing

Ventajas: .

Desventajas: .

Ventajas: Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew.

Desventajas: Movies available weren't to my taste, which isn't important anyway.

Ventajas: The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum.

Desventajas: Food and seat comfort.

Desventajas: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Desventajas: Lost one of my luggages

Desventajas: All god nice flight crew helpful. A well organized flight just what you would expect from a German airline

Ventajas: Everything is well organized, crew members were great.

Desventajas: Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.

Desventajas: I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket.

Ventajas: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly

Desventajas: Only the other trip by air with Finair

Ventajas: The crew was amazing. The food was good

Desventajas: The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear.