Ventajas: "Staff upgraded me both ways to an emergency exit row with more leg room."
Desventajas: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Ventajas: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
Desventajas: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
Desventajas: "Inconsistent entertainment system"
Desventajas: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Ventajas: "Staff was very hepful and attentive. Nice people working"
Desventajas: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Ventajas: "Comfortable seats. Excellent and courteous, and friendly service."
Desventajas: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Desventajas: "Korean Air is amazing but Flyus.com is horrible."
Ventajas: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ventajas: "It was our first international flight and everything was fine."
Ventajas: "Sat on the runway for 40 mins with no explanation"
Desventajas: "Delayed flight"
Desventajas: "High chance of getting delay, this is mostly because of the nature of Korean air."
Ventajas: "The comfortable aircraft and its services"
Ventajas: "Smooth boarding"
Desventajas: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Desventajas: "Delayed flight"
Ventajas: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Desventajas: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Ventajas: "very accommodating for handicap"
Ventajas: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Ventajas: "The plane was clean and the staff was great."
Ventajas: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Desventajas: "I wish they had a few more updated movies and kids movies other than that no complaints"
Ventajas: "Excellent Service super"
Ventajas: "food selection & crew courtesy"
Ventajas: "Service was great"
Desventajas: "Cleanliness - not as clean as outgoing flight"
Desventajas: "I can't flight. What happened?"
Ventajas: "Crew is rather polite and courteous."
Desventajas: "On-board entertainment system wasn't working until 5min into the air."
Ventajas: "The service provided was of a high standard. See the comments mentioned above,"
Desventajas: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Ventajas: "Food. Polite crew"
Desventajas: "Not enough movie options"
Ventajas: "It was very good and I am exciting to get back with Korean air too!"
Ventajas: "Great service and decent food, clean new plane!"
Ventajas: "Timely and professional services,well polite and corteous staff"
Ventajas: "see above"
Desventajas: "Would love more Movie and TV options, especially light of the length of the trip"
Ventajas: "Service was very good"
Desventajas: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Ventajas: "the food was excellent"
Desventajas: "I was upset with the lack of live television/satellite channels."
Ventajas: "Tripulación extremadamente atenta, limpiaban los baños cada vez que alguien lo usaba, silenciosa. Cabina moderna, asiento totalmente reclinable, muy cómodo."
Ventajas: "There was loads of entertainment during flight , food was great and crew was friendly."
Ventajas: "Food was good but breakfast omelet was barely warm."
Desventajas: "Need more room on such a long flight. Also, more movies and TV episodes."
Ventajas: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Desventajas: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Ventajas: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Desventajas: "Boarding and long waiting time after arriving at the airport"
Ventajas: "Attentive service from flight staff 2 meal service each way in economy"
Ventajas: "Service counter check in was very helpful"
Ventajas: "Everything was good overall"
Desventajas: "I would like more movie and tv options"
Ventajas: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ventajas: "The beautiful and friendly air syewardess."
Desventajas: "Not comfortable sitting on the cramped seat."
Ventajas: "The crew was very respectful and nice"
Desventajas: "More movie selections"
Ventajas: "Good food, friendly staff, great service"
Desventajas: "The seats could be bigger"
Ventajas: "Courteous and attentive service. Generous with extras (e.g. wine, meals). The entertainment options (movies, TV, music) made the 13 hour flight pass quickly. I was even able to catch a few hours' of sleep thanks to the ample leg room and a seat that reclines more than 15 degrees. Finally, the fellow passengers (mostly Korean) were quiet and polite, which made the flight all the more delightful. This is definitely my goto choice for trips to Southeast Asia."
Ventajas: "Food, staff, comfort, boarding, amenities + minimal turbulence!"
Desventajas: "Baggage handling (rough), de-planing."
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Ventajas: "Crew members are extremely friendly and the seat has more leg room."
Desventajas: "in flight entertainment can add more movie and TV shows."
Ventajas: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Desventajas: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
Ventajas: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Ventajas: "Crew was courteous. Flight in general was uneventful which is a good thing."
Desventajas: "Nothing to criticize. Flight experience was good but not exordinary."
Ventajas: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Ventajas: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Desventajas: "Almost missed my flight - they could not locate me as a ticketed passenger"
Ventajas: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Ventajas: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Desventajas: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Ventajas: "Staff and service good"
Desventajas: "777-300 plane business class very old and tired"
Ventajas: "Boarding was quick as i've come to expect from DFW."
Desventajas: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Ventajas: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Ventajas: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Desventajas: "angled flat seats."
Desventajas: "Cancelled flight"
Ventajas: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Ventajas: "The flight crew were very attentive, polite, and full of genuine smiles."
Ventajas: "Service was excellent!"
Desventajas: "It was a great flight!"
Ventajas: "They give a lot of food and the 12 hour flight was comfortable"
Desventajas: "Limited selection for entertainment"
Ventajas: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Desventajas: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Ventajas: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Ventajas: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Desventajas: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Ventajas: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Ventajas: "As usual A1 service all the way!"
Ventajas: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ventajas: "I didn't expect neck pillow on board"
Desventajas: "Seat wilder would be great"
Ventajas: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Desventajas: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Desventajas: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Ventajas: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Desventajas: "The food was no better than any other airplane food."
Ventajas: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Desventajas: "Can't think of anything, really."
Ventajas: "Nothing really special."
Desventajas: "They love the PA system. They want to make announcements in multiple languages all the time."
Ventajas: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Desventajas: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
Ventajas: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Desventajas: "nothing really"
Desventajas: "Food is not that good"
Ventajas: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
Ventajas: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Desventajas: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Ventajas: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "The upgraded seating."
Ventajas: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Ventajas: "Amazing service"
Ventajas: "Attentive crew !"
Desventajas: "add low carb meal option please!"
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Speeding of departure after boarding"
Desventajas: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Ventajas: "Entertainment offerings were good."
Desventajas: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ventajas: "Food was good"
Desventajas: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Ventajas: "Service, crew, punctuality, plane, seats"
Desventajas: "Food, cold coffee and tea."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Ventajas: "Great experience overall"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Friendly crew, great movie choices."
Desventajas: "Not a lot of left space, very full flight."
Ventajas: "Typical ANA quality. Bumpy flight but handled very well."
Desventajas: "Nothing in particular."
Ventajas: "Very smooth boarding process and excellent, lovely flight attendants"
Ventajas: "Service was excellent. Crew did not accept tip. Food could be better."
Desventajas: "Los espacios entre asientos son muy pequeños."
Desventajas: "Not enough space to put my luggages"
Desventajas: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ventajas: "The meals were healthy Japanese meals with lots of vegetables"
Ventajas: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Desventajas: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Ventajas: "Excellent food. Very nice service."
Ventajas: "In-flight service, in-flight entertainment, environment temperature"
Ventajas: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Ventajas: "Food and entertainment is great."
Desventajas: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Desventajas: "No opción de español"
Ventajas: "The leg space and the comfortable chair"
Desventajas: "The crew they hardly speak English but its ok"
Ventajas: "Very Comfortable Equipment"
Desventajas: "Vegetarian food options"
Ventajas: "Friendly flight attendants, clean toilets"
Desventajas: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Desventajas: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Desventajas: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Ventajas: "Food, staff, and entertainment."
Desventajas: "Tight space and the tray was on the dirty side."
Ventajas: "The stewardess are the most polite and helpful I've travelled with"
Ventajas: "stewards very polite"
Desventajas: "seats uncomfortable"
Ventajas: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Desventajas: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Ventajas: "flight attendant in business not as nice as sfo to narita"
Desventajas: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Ventajas: "Treated with respect and calmness."
Ventajas: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Desventajas: "The food provided was tasteless"
Ventajas: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Ventajas: "Young, pretty, and charming stewardesses. :-)"
Ventajas: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Desventajas: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ventajas: "The food"
Desventajas: "All old movies in English"
Desventajas: "Missed connecting flight due to delays from first flight"
Ventajas: "crews are nice"
Desventajas: "food so so, delayed taking off at narita for 30 minutes"
Desventajas: "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
Desventajas: "Flight crew is great!"
Ventajas: "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
Desventajas: "Everything was perfect excellent service by the crew."
Ventajas: "Smooth landing and take off"
Desventajas: "Entertainment. Not able to choose and no wifi"
Desventajas: "Overall service was good but the equipment used is older. So the LCD screen is too small!! Even my iPad mini has a bigger screen ."
Ventajas: "Todo a las cansadas .Todo regular. Y call center pesimo"
Desventajas: "Todo lo resuelven en el call centre Y ellos (calle center) no resuelve. 15 minutos esperando 4 personas trasladaron la llamada y no le resolvieron mi problema"
Ventajas: "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
Desventajas: "More movie choices. Game choices and cartoon series for kids"
Ventajas: "The crew was great, food was great and the seats wider and comfortable !"
Ventajas: "Great services. Seat was good."
Desventajas: "The queue to board could be better."
Ventajas: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Desventajas: "In flight entertainment system was a bit outdated."
Ventajas: "Already commented in the Hanoi to Seoul part. Sorry."
Ventajas: "Crew is great and professional"
Desventajas: "Avión incómodo, poco espacio para las piernas, sucio. Control no servía, películas malas. Tiempos de comidas mal distribuidas en el tiempo: muy al principio y muy al final"
Ventajas: "I slept like a baby the whole way!"
Desventajas: "I don't care for the food. It upsets my stomache."
Ventajas: "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
Desventajas: "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
Ventajas: "Upgrade to business class"
Desventajas: "No alcohol"
Ventajas: "Typical airline"
Desventajas: "The flight was delayed but no one was able to provide a clear answer why. The communication was horrible. 3 hr delay"
Desventajas: "Delayed and stuck inside of air plane for 3 hrs."
Ventajas: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."
Ventajas: "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"
Ventajas: "The attendants were very nice and the food and drinks service was good."
Desventajas: "The seats are pretty uncomfortable."
Ventajas: "Great transfer lounge in Inc he on airport"
Ventajas: "Korean BBQ"
Desventajas: "No power outlets on a 14 hour flight! No wifi. Tinynild screens."
Ventajas: "Staff as usual Asiana provided superb service."
Desventajas: "other passengers being obnoxious and rude"
Ventajas: "Flight crews are young, nice and friendly to all passengers."
Ventajas: "Food is good"
Desventajas: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Ventajas: "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
Desventajas: "Not enough water"
Ventajas: "No entertainment at bulk head"
Ventajas: "Asiana es lo mejor"
Ventajas: "Crew was excellent. Food was great. Would definitely recommend Asiana to my friends and family."
Ventajas: "The large leg space/room!"
Desventajas: "The food was limited and it's actually not that good."
Desventajas: "No charger outlet"
Ventajas: "Food and staff"
Desventajas: "tv screen too small... need upgrade or newer type plane..."
Ventajas: "Great flight attendants"
Desventajas: "These folks never take off on time. Preflight is done way too late...minutes before boarding. Never an apology for late departures. If this is the norm, I think I'll pay a little extra next time."
Ventajas: "Good attention"
Desventajas: "The flight from Korea to San Francisco was so late more than 2 hours"
Ventajas: "Service and the crew kept the restroom clean"
Desventajas: "Not enough sit cushioning. My butt was getting sore"
Ventajas: "Everything's was excelent. I was happy to chosen Asiana Airline"
Ventajas: "Crew was super. 2 wonderful hot meals."
Ventajas: "La puntualidad y profesionalidad"
Ventajas: "La atención"
Desventajas: "La comida, algo grasosa."
Ventajas: "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
Desventajas: "Got sick from veg food"
Ventajas: "There is plenty of leg room. Food is good compare to other airline."
Desventajas: "Long layover."
Desventajas: "No good Korean movies to watch."
Ventajas: "Always enjoy Asiana, clean planes good service no hassles"
Ventajas: "The crew was nice"
Desventajas: "Movie selection"
Desventajas: "Had issues getting our boarding pass for the second leg of the flight, lots of run around in Incheon airport that could've been avoided"
Quick hop between islands is wonderful.
I don't like that you have no little screen to watch a movie or be able to listen to the music channels. And the food needs to change from hot pocket meals. Back to actual little meal in the container to eat. They taste better! The pockets in front of you is not any room to put your things in anymore. Do you want us to just throw the trash on the floor?
Ventajas: "Crew was very nice, it’s also nice to receive a warm meal."
Desventajas: "Food was very poor. No snacks."
Ventajas: "Comfortable seats, good seat assignment"
Desventajas: "I fly Hawaiian all the time. It has always been a good experience."
Ventajas: "Crew was amazing to re-open doors and let 14 passengers board late after horrendously slow TSA throughput. Wish TSA could function like HA."
Desventajas: "TSA needs to get their act together at Honolulu."
Desventajas: "TSA was ridiculous. After giving someone in our party TSA PreCheck they wouldn’t let us all go through (it was my son who is a minor)"
Desventajas: "They lost one piece of luggage. Waiting to see if they find it and its returned"
Ventajas: "Friendly staff, fed us commentary snacks."
Ventajas: "Great food and beverages"
Desventajas: "The fact that I had to pay to see movies. There were hardly any free movies, tv or games. Very disheartening when other airlines include it with your ticket."
Ventajas: "Served a meal and lots of drink services which was great! Really friendly attendants."
Desventajas: "Didn't like that you have to buy the movies on the plane."
Ventajas: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Desventajas: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."
Ventajas: "Staff was pleasant"
Desventajas: "Seats were uncomfortable, food was marginal (as with most airline food)."
Ventajas: "Smooth flight and on time."
Ventajas: "Fantastic in comparison to the many I have flown. Service was great, up graded economic seats had plenty of room and were fairly comfortable. Nice big plane. I did feel swished in like a sardine."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "All of the flight staff had wonderful customer service!"
Ventajas: "Free maitai on economy! Sandwich was unusually tasty! Friendly staff!"
Ventajas: "On time and the crew was friendly."
Desventajas: "The seats are not comfortable for the time of the flight."
Ventajas: "Food, service, and on time."
Desventajas: "The temperature is too cold inside the carbine"
Desventajas: "No veggie food on a 6 hour long flight! Air craft too old. No free in-flight entertainment. Basic utilities like blanket and snacks ridiculously expensive. Staff not friendly in general even during holiday season."
Ventajas: "Crew polite, surprised we got food, comfortable flight"
Desventajas: "Entertainment wasn't working"
Ventajas: "Crew were nice. Big plane with lots of overhead storage was helpful."
Desventajas: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Ventajas: "I love that Hawaiian still gives you a meal for free."
Desventajas: "My only complaint is that the in-flight entertainment was pretty lame."
Ventajas: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Desventajas: "On the flight to to Hawaii there were only Hawaiin movies available. Not a big deal and I still enjoyed watching LILO and Stitch."
Ventajas: "The flight was short and sweet, really only have good things to say!"
Ventajas: "Crew was good"
Desventajas: "As we made our way to taxi up to gate, another plane took our parking spot! Waited on tarmac almost an hour after we landed before we deplaned!"
Ventajas: "Smooth flight, clean aircraft"
Desventajas: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Ventajas: "Friendly and good service.."
Desventajas: "Not being able to enjoy flight with my huaband.."
Ventajas: "Crew, plane, seats, leg room"
Desventajas: "Didn't have any soda"
Ventajas: "Friendly staff, great movies."
Desventajas: "Touch screen didn't work that well. Didn't have alternative meal options for those with allergies."
Ventajas: "They fed us which was great!"
Ventajas: "We totally enjoyed your flight."
Desventajas: "Everything was oerfect"
Ventajas: "Good service and attentive stewards. After flying Jetstar this was classy. Appreciate the food and beverages."
Desventajas: "The Honolulu AP facilities. Nothing open before 7AM."
Ventajas: "Service was fine."
Desventajas: "Delay at Honolulu because they had tto repair something on the brakes."
Ventajas: "On time boarding Seat availability at last minute Early boarding with Premier Club"
Desventajas: "High cost limits inter island travel"
Ventajas: "Iloved the wholeexperience. You were so wonderul on the trip. What I liked was the attentiveness, humanity and serving food. You treated us like house guests. Thanks!"
Desventajas: "The first flight I sat in the cramped 3 seat aisle and it was not pleasant. The video's are hard to hear with ear phones."
Ventajas: "Hawaiian airlines was the most accommodating, professional and comfortable airline I have ever ever been on. I can't wait to fly with them again, back to Hawaii of course."
Ventajas: "friendliness of staff and Captain"
Ventajas: "Got me where I needed to go"
Desventajas: "The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED"
Ventajas: "Very courteous staff."
Desventajas: "Delay. One luggage was dented. Second Luggage was lost and was delivered later to us."
Ventajas: "Comfortable legroom. Nice that you get a map of the Hawaiian island you land at"
Desventajas: "Luggage costs are a bit high considering these small inter-island flights are already highly priced"
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Ventajas: "Easy and efficient"
Desventajas: "Plane was really dirty"
Ventajas: "The comfort of the plane."
Desventajas: "The price of the tickets."
Ventajas: "Lovely airline with great service, full meal and even complimentary wine with dinner in regular seating. I love the Aloha spirit and the friendly flight attendants!"