La atencion miy buena. Todo bien. El desayuno no me gustó
El personal de tierra donde dejas el equipaje era leeento y desagradable , más que en cualquier otra aerolínea que haya usado, y uso unas cuantas al año. El avión era muy viejo con equipamiento obsoleto, no repetiría si tuviese otra opción.
Se demoró más de la cuenta, adentro del avión era un caos. No estuvo buena la ida a Sao Paulo, la vuelta muy bien
Retraso de más de tres horas. No información en absoluto. Pérdida de conexión en Estambul por retraso. Arreglo de otro vuelo sin posibilidad de elección en absoluto. Burocracia eterna para conseguir hotel. Un desastre la forma en la que el personal se relaciona con los pasajeros. Lamentable
Ventajas: "Todo mal"
Desventajas: "Cancelaron el vuelo anterior y perdí este. Un desastre de atención"
Desventajas: "Cancelaron el vuelo 15 minutos antes de embarcar. 2 horas para rebooking. 2 horas para que enviaran un autobus para llevarnos a un hotel. 2 horas esperando en el bus. Decidí quedarme en el aerpuerto esperando el nuevo vielo ( 6 HORAS). NUNCA MAS CON TURKISH AIRLINES"
Ventajas: "Trato excelente, buen servicio en cada aerolínea. Cubrieron mi alimentación y no tuve retraso alguno. Los 3 vuelos conectaron bien."
Ventajas: "La tripulacin fue amable. Los asientos comodos. El servicio de comida fue bueno!"
Desventajas: "No atrase los vuelos y personal más competentes, mejor preparados y más amables. Hicieron todo lo más lento posible! Una vergüenza"
Ventajas: "La puntualidad"
Ventajas: "La comida, puntualidad, atención del personal"
Desventajas: "Todo estuvo bien"
Ventajas: "El entretenimiento de a bordo"
Desventajas: "Tripulacion poco cordial. Comida mediocre"
Ventajas: "El entretenimiento"
Desventajas: "Las butacas son cada vez más chicas y el espacio entre asientos es una broma"
Ventajas: "Aeronave moderna"
Desventajas: "Falta de comunicación para embarque Demora para embarque Demora para salida del vuelo Desorganización en asignación de asientos de otros pasajeros lo que causó discusiones Tripulación podría hacer resuelto ágilmente para evitar molestos a los demás pasajeros Falta de cordialidad de la tripulación al mediar y buscar resolver el conflicto que ellos mismos generaron Cambiando a una persona de asiento y ocupando el de alquien más que no quería cederlo"
Ventajas: "Me gustó que los espacios de los sillones, están a una distancia prudente del siguiente pasajero, porque hay aviones que están muy pegados."
Desventajas: "Apreciaría recibir en el correo información o recordatorio para el check in"
Ventajas: "Cuando estaba abordando la señorita que chequea los boletos me empezó a preguntar que donde había estado antes que si tenia boleto de vuelta que le enseñara y que yo sepa ella no es de migración me hizo esperar me abordó se último y nunca me entere cual fue el problema es una pésima actitud de la empleada de la aerolínea"
Desventajas: "Deben mejorar el abordaje"
Desventajas: "Mejorar limpieza en las mesas del avión."
Desventajas: "Aún estoy en Estambul esperando 24h a mi vuelo porque perdí mi conexión por el retraso en Buenos Aires"
Ventajas: "El vuelo tuvo que regresar a Buenos Aires por mal tiempo después de 2 horas volando. A pesar de pedir que me desembarcaran en Buenos Aires porque sabía que iba a perder mi conexión en Estambul a colombo no quisieron. Tuve que continuar viaje y ahora estoy esperando 24 h en Estambul al próximo vuelo a colombo. Inaceptable"
Desventajas: "La tripulación es muy brusca, no informan y tratan mal a los pasajeros. La línea aérea no intentó ganar tiempo para facilitar a los pasajeros que pudieran hacer sus conexiones. Horrible"
Ventajas: "Ninguna voluntad de informar ni de apoyar a quienes íbamos a perder nuestra conexión"
Desventajas: "La televisión no funcionaba bien. La opción de comida se terminó rápido y no llegó atrás. El asiento estaba roto y no podía reclinarse. Todo mal"
Ventajas: "Fue largo, poco más de 13hrs pero en general muy bien. Muy satisfecho con Kayak y con Turkish Airlines."
Desventajas: "The serbice qnd food was terrible"
Ventajas: "Hasta te dan un set personal con medias de descanso, pantuflas y antifaz. Inmejorable"
Desventajas: "Excelente"
Ventajas: "Good comfort, on time and the food was plenty and delicious! Even in a 1 hour flight they gave us lunch!"
Desventajas: "Nothing!"
Ventajas: "Good comfort, on time and the food was plenty and delicious! Even in a 1 hour flight they gave us lunch!"
Desventajas: "Nothing"
Ventajas: "Excellent service and food. Good selection of movies. Great overall experience."
Desventajas: "Crying baby and squealing toddler."
Ventajas: "Ok el vuelo"
Desventajas: "Poco espacio para estirar las piernas a comparación de otras aerolíneas"
Ventajas: "Everything was great, thank you for your service."
Desventajas: "NA"
Ventajas: "N/A"
Desventajas: "Connecting both flights would be good"
Ventajas: "Friendly staff, decent meals, comfortable seating"
Desventajas: "Istanbul airport- needs major refurbishment"
Ventajas: "Service, Media"
Desventajas: "Seat room, very tight."
Ventajas: "Pase al menos por 8 revisiónes de pasaporte y maletas, me tocó un asiento en medio de dos señores, pedí cambio y no me lo dieron, 14 horas terribles pase en ese vuelo"
Ventajas: "Salida a tiempo"
Ventajas: "El servicio salida a tiempo"
Ventajas: "El avión muy bonito y cómodo, la comida muy rica"
Desventajas: "Las azafatas, no eran suficientes y tenía que esperar mucho para que me sirvieran agua y se les olvidaba"
Ventajas: "Cambie de un avión muy grande con pantalla de tv individual a uno más pequeño con lo cual la percepción de comodidad es menor.pero en general bien"
Ventajas: "Muy buena atención y muy puntual...gracias"
Desventajas: "Comida"
Ventajas: "Loved the service, food and airplane itself."
Desventajas: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Ventajas: "The flight attendants were incredibly kind and attentive"
Desventajas: "Bathrooms were a mess. Badly need more cleaning throughout flight"
Ventajas: "Good food"
Desventajas: "No bed to sleep in"
Ventajas: "Good crew, good food, good entertainment."
Desventajas: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Ventajas: "Nothing"
Desventajas: "They lost my baggage. And i have all my medicine in it."
Ventajas: "Excelente atención"
Desventajas: "El atraso del vuelo, que tuvimos que esperar mucho, primero el vuelo fue cancelado, luego se suponía que salía a las 21 50 y nos toco esperar media hora más en la sala de espera, luego nos subieron al avión y esperar hora y media mas"
Ventajas: "Everything was great."
Desventajas: "na"
Ventajas: "Es de las mejores aerolínea de con las que he viajado"
Ventajas: "Atención general"
Desventajas: "Muy poco espacio entre filas."
Ventajas: "Limpieza, atención en general, disponibilidad de bebida/comida durante el vuelo, neceser con efectos personales para vuelo"
Desventajas: "Muy poco espacio entre filas"
Ventajas: "Limpieza, atención en general"
Desventajas: "Muy poco espacio entre filas"
Hubo un retraso al salir de Lima y casi pierdo mi vuelo de conexión por ese motivo.
Por una cuestión gástrica pedí menú vegetariano aunque no lo disfruté. Estaba realmente muy picante y la verdad que es la primera vez que me pasa.
Nada, la atención, los servicios y amenities aún en clase turista son de excelencia
todo mal se perdio mi maleta
El entretenimiento podría mejorar
Ventajas: "El vuelo se retrasó mas de una hora y aterrizamos 50 min antes de nuestro vuelo de conexión. La tripulación no nos dejó desembarcar los primeros y tuvimos que esperar a que 38 filas competas de 8 personas desembarcaran, por lo que perdimos el velo"
Desventajas: "formar correctamente a la tripualción para minimizar los problemas que causan los retrasos"
Ventajas: "Asientos cómodos"
Desventajas: "Mejor comida"
Ventajas: "Desde la comida hasta los asientos. Todo buenisimo"
Desventajas: "Mejorar las peliculas, un poco antiguas"
Ventajas: "La tripulación muy gentil"
Desventajas: "Nada"
Ventajas: "el vuelo se ha cancelado y no nos han dado explicaciones"
Ventajas: "Tripulación amable Buen servicio"
Desventajas: "Avion incomodo Sin conexiones para cargar telefono Sin entretención abordo"
Desventajas: "Me cambiaron la ruta vía Paris ampliando 2 horas mi escala"
Ventajas: "En Amsterdam cambiaron de puerta de embarque varias veces. Al salir del primer vuelo Bilbao Amsterdam nos dijeron la B30; alli no era y en los monitores vimos la B06; luego al ver que 30 min antes de salir nadie se movía en el embarque. Vimos que se cambió a la B34. El vuelo se retrasó 20min."
Desventajas: "Ya que existe la app de KLM debería actualizar la puerta de embarque para evitar confusiones y stress. Y siempre la megafonía de los aeropuertos. No comprendo que con todos los adelantos que hay en audio, sigamos escuchando tan mal las megafonías y aquellos que hablan tengan tan mala dicción."
Ventajas: "La tripulación"
Desventajas: "No sé"
Ventajas: "Todo"
Desventajas: "No sé"
Ventajas: "El abordaje deberían hacerlo de una manera más ordenada. Los sobrecargo no son para nada amables, ven a las a los pasajeros con difucultades y no son ejecutivos en ayudar o resolver inconvenientes. El avión muy incómodo, muy poco espacio. La comida de bune sabor pero escasa."
Desventajas: "La amabilidad de los sobrecargos, No son para nada amables, lucen aburridos de su trabajo como que no lo disfrutan. El abordaje es lento y desordenado, no ayudan a que los pasajeros se acomoden y sus maletas, antes lo hacían. Perdieron mi equipaje de ida y de venida. NAdie responde."
Ventajas: "La actitud de la tripulación"
Desventajas: "Los asientos muy incomodos y las pantallas del respaldo obsoletas y no se aprecian las imágenes"
Ventajas: "Muy buena atención de la tripulación"
Desventajas: "Tener más variedad de películas"
Ventajas: "La atención"
Desventajas: "Comida"
Ventajas: "La atención"
Desventajas: "Los asientos"
Ventajas: "La tripulación excelente pero nos mojamos un poco al subir al avión desde el bus."
Ventajas: "el estado general del avión"
Desventajas: "el proceso de webcheckin si hacés web checkIn y no pasás a despachar equipaje, antes de abordar te tienen un rato documentando datos que en realidad uno ya cargó"
Ventajas: "muy mala atencion al cliente"
Ventajas: "La comodidad, comida y variedad de peliculas!"
Ventajas: "El crew abordo es algo frío pero siempre es muy cordial y responsable. Fue un vuelo a tiempo y rápido, pude llegar a mi conexión sin problema. Pedí menú vegetariano y lo cumplieron a la perfección."
Desventajas: "En Kayak habia pagado un extra para elegir asiento, pero no me lo reservaron a la hora de hace rato check in online, les recomiendo que no lo paguen y hagan check in las 30 hrs antes señaladas y elijan lugar o paguen el extra directo en la página de KLM."
Ventajas: "Amabilidad personal vuelo. Amplitud asientos."
Desventajas: "Perdimos la conexión por un retraso en el vuelo y tuvimos que hscer cola durante horas para cambiar el vuelo y tuvimos que budcarnos el hotel por nuestra cuenta. Fatal servicio de klm en schipool."
Ventajas: "La atención abordo y la comodidad de las sillas me gusto mucho la aerolinea"
Ventajas: "El vuelo fue operado por Aeroflot, salió muy puntual, incluso unos minutos antes, el servicio en vuelo, el entretenimiento y las sillas son muy buenas, me gusto volar con Aeroflot."
Ventajas: "Todo. Puntuales, agradables, buen avión, vuelo rápido y realmente Cómodo."
Ventajas: "El vuelo salio en hora"
Desventajas: "El cafe horrible"
Ventajas: "El vuelo fue bueno a pesar del viento en Ámsterdam para aterrizar."
Desventajas: "Los sonetos no se reclinan. Muy lento el abordaje de la compañía, deberían procesar más rápido."
Ventajas: "Llego incluso antes de la hora"
Ventajas: "Asientos cómodos,cabezal se giraba por los lados para aguantar la cabeza si te dormías. Personal muy agradable y atentos. Puntuales. Tuvimos varias comidas y estaban muy buenas."
Desventajas: "El embaraue no me gustó, cuando llegas a la puerta te hacen chequean la tarjeta de embarque y pasaporte a todos, pero te quedas fuera esperando. Más tarde vuelven a llamar a los pasajeros pafa embarcar por prioridad, klm tiene 5 escalas distintas, y vuelves a hacer otra cola."
Ventajas: "Vuelo en hora y personal atento. Nada destacable."
Desventajas: "Nada de entretenimiento. La comida escasa y monotona."
Ventajas: "Personal atento y agradable. El resto bien sin nada destacado."
Desventajas: "Nada de entretenimiento y la comida monótona. Una hora de retraso."
Ventajas: "Las opciones de películas"
Ventajas: "Todo muy bueno"
Ventajas: "Good airplane. New. Design optimal. Business seats are good enough. Special meal was very good. Headsets noise canceling are really a plus. Bathrooms with no touch actuators are good idea."
Desventajas: "Cartagena airport need telescopic direct acces to cabins. Very slow boarding due to climb scalators for people in need like strillers or wheelchairs. Service in flight was veeery slow for business standards. English can be improved. They speak to you when you have headphones on!!"
Ventajas: "Tripulacion muy amable, buena comida y bebidas. Muy puntuales."
Ventajas: "La excelente atención de la tripulación. Servicio abordo"
Ventajas: "Excelente la atención a bordo"
Ventajas: "The food and the customer service was great"
Desventajas: "We were 1 hour delayed for waiting to one of the passengers arrive. Which almost made me late to my next flight"
Ventajas: "la aplicacion nos iba informando los miles de cambios en el horario"
Desventajas: "Demora y cambios todo el dia en el aeropuerto!"
Ventajas: "Comida, bebidas, entretenimiento, personal y asientos súper comodos y todo muy bien en general."
Desventajas: "Retraso de una hora por el vuelo anterior que venía de AMS. Después de eso todo perfecto!"
Ventajas: "El personal fue súper atento y alegre y eso me encantó. El aterrizaje fue impresionante."
Desventajas: "Tardaron más de lo esperado en embarcar"
Todo excelente y servicio de primera.
Distancia entre pasajeros muy buena con asientos libres entre cada dos. El entretenimiento a bordo nulo. Accesos wifi pero de pago. Toda la comida de pago.
Desventajas: "my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons."
Ventajas: "Lo que me gustó que ma tripulación abrió la puerta trasera para que bajaremos xq estaba muy lleno"
Desventajas: "Helpful flight attendant, kind check in attendant"
Ventajas: "Vuelo cómodo. Espacio entre sillas suficiente se agradece"
Desventajas: "El premio del tíquets alto."
Ventajas: "Check in was so easy."
Desventajas: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Ventajas: "Seating room, food, and service"
Desventajas: "Nothing"
Ventajas: "Boarding was easy, flight was smooth and on time."
Desventajas: "Seats were snug, granted we had the less expensive tickets."
Desventajas: "More room. Not losing our luggage at the end."
Ventajas: "service was great flight was on time luggage came on time"
Desventajas: "No sabia cuando compre el boleto que esta era una linea aerea de bajo costo. No hay servicio a bordo"
Ventajas: "Muy bueno el sistema de entretenimiento a bordo"
Desventajas: "No sabia que cobraban todas las bebidas"
Ventajas: "People were very kind. The food was terrific!"
Desventajas: "The entertainment system was slow."
Ventajas: "Boarding was smooth, luggage came out quickly."
Desventajas: "No entertainment, only coffee and tea served."
Ventajas: "Crew was friendly and helpful."
Desventajas: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Ventajas: "All went well !! On time friendly staff ."
Ventajas: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Desventajas: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Ventajas: "The food and service were great!"
Desventajas: "flight was canceled and I have not heard back from SAS"
Ventajas: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Ventajas: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."
Ventajas: "We were eventually rebooked in the class we paid for."
Desventajas: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Ventajas: "Puntualidad"
Desventajas: "Un poco viejo el avión"
Desventajas: "Flight cancelled without warning less than two hours before departure."
Ventajas: "The movies."
Desventajas: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Desventajas: "Water and beer paying"
Ventajas: "Everything was on time!"
Ventajas: "Friendly and helpful staff."
Desventajas: "Narrow seats."
Ventajas: "Everything was great"
Desventajas: "Nothing to mention"
Ventajas: "Boarding was quick, the staff was friendly, the plane was clean."
Desventajas: "I was really cramped in my seat and was unimpressed with the food."
Ventajas: "Comfortable flight, friendly crew. Would fly again!"
Desventajas: "Food could have been better"
Ventajas: "Igual a todas las aerolíneas regulares"
Desventajas: "Que sea una aerolínea promedio, sin valor añadido"
Ventajas: "Couldn't ask for a better flight. Was nice and smooth with great service. Thanks for bringing me home safe."
Ventajas: "The extra leg room I paid for."
Desventajas: "The cost to change my flight"
Ventajas: "Everything worked well."
Desventajas: "Movie selection could be lager."
Desventajas: "Not enough room to work on laptop."
Ventajas: "Flights were on time. Crew was great."
Desventajas: "Miserable cramped seating ."
Ventajas: "The Plus Seating was really good"
Ventajas: "A tiempo, avion relativamente nuevo, buen servicio"
Desventajas: "Asientos un poco chicos"
Ventajas: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Desventajas: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"
Ventajas: "Entertainment system and choice of movies was great."
Desventajas: "Seats have become to small and crowded together. A new plane but it looks like the last inches were taken to compress the coach seats closer together."
Desventajas: "Flight was delayed due to operational issues, not weather, and eventually required a new plane at a new gate, and there was very little information provided about why or when we would actually be leaving. When a flight is delayed that long, US carriers usually offer free drinks onboard as an "I'm sorry" or put us up at a hotel. We were so late at our BnB that our host had to leave a key in a flowerpot for us and couldn't show us how to adjust heat, use the stove, etc. Really horrible communication and customer care."
Desventajas: "Rude Check-in staff were unhelpful when I missed my flight to Stockholm due to long TSA lines at ORD (despite checking in 3 hours prior). I was pulled from the TSA line by SAS staff only to learn I was going to be admitted on my flight. I was then scolded by SAS staff back at the check-in desk for holding up a "plane with 200 passengers", that I would have to pay $153 to rebook on a later flight (to Copenhagen) for circumstances beyond my control and treated poorly by two staff members unprofessionally."
Ventajas: "We were delayed leaving Chicago because of the weather, and so we got into Copenhagen late. The crew of this flight were kind enough to wait for me at the gate, even though it meant delaying the flight a bit. This was wonderful and greatly appreciated."
Desventajas: "This flight was smooth and the staff was friendly."
Servicio de alimentos incluidos en coste del vuelo y entretenimiento en las pantallas del avión.
Ventajas: "I like how they boarded the back of the plane first!"
Desventajas: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Desventajas: "More comfortable seat"
Ventajas: "Great crew, smooth flight"
Ventajas: "Tripulación amable"
Desventajas: "Comida, algún regalito para los niños, no cobrar las cervezas, x lo menos una x el retraso, vino para comer"
Ventajas: "The crew was amazing."
Desventajas: "My flight from ORD-DUB arrived late causing us to miss our connecting flight to Madrid. I talked to an agent and they told us we would have to pick up our bags at a different carousel and then go to the ticketing agent for a new flight. 1 ticketing agent+3 hours of waiting = 1 pissed off traveler."
Ventajas: "nice airline clean"
Desventajas: "is really nice I will flay with them they are ok"
Desventajas: "El embarque un desastre"
Desventajas: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"
Desventajas: "My luggage was delayed and did not arrive to Madrid 2 days later after I had already left the city. I tried to contacted the Aer Lingus but their contact office was at oversea (not in Madrid). It cost me so much $$$ to make international phone call to locate my luggage. But, still without success..."
Ventajas: "I'm very angry that the ticket sold to me was British Airways and I was told on the airport by British Airways that I should check in at the Air Lingus counter! This is cheating and false advertising!!!"
Desventajas: "Everything could have been better!"
Ventajas: "Everything was good except the flight from Dublin to Prague..., I was really thirsty.., and they charged me even for water..!"
Desventajas: "Free drink/ water on the second flight !"
Desventajas: "No TV on board and you had to pay for a glass of water"
Ventajas: "Flight was quick"
Desventajas: "Small seat no recline very crowded"
Ventajas: "Nothing"
Desventajas: "Poor customer service"
Desventajas: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Ventajas: "Service was excellent. The flight was on schedule."
Desventajas: "I would have liked an exit seat but none were available when I attempted to purchase one."
Ventajas: "Los retrasos en los dos vuelos ida y vuelta, deberían compensar de alguna forma el incumplimiento de los horarios."
Desventajas: "Deberían dar algún snack ya que el precio no es barato para no poder darlo. No lo recomiendo"
Ventajas: "Flight was great! Staff was friendly and attentive, plane was on time as promised! Really a positive experience."
Desventajas: "The entire crew needs to be a little attentive to their passengers you could visually see when they needed to assist a guest it was a bother to them."
Ventajas: "Plenty of leg room. Friendly staff. Decent meal. Reminds me of how the airlines used to act."
Desventajas: "Didn’t serve wine"
Ventajas: "Flight delayed 2 hrs - missed connection, small seats/aisles."
Desventajas: "Crew was nice."
Ventajas: "Everything wa on time"
Ventajas: "El vuelo salió 40 minutos tarde"
Desventajas: "Asientos normales"
Ventajas: "friendly crew. flight was early"
Desventajas: "No free wine. Could not hear movies most of time."
Ventajas: "Loaded plane back to front. Organized."
Desventajas: "Hard seats."
Ventajas: "The crew were friendly but one side of the plane received water, coffee & tea after the meal but the other side didn't until the last snack. Again, one side got a hot snack and then they ran out so the other side only got cookies in a package."
Desventajas: "Broken suitcase. I have traveled quite a bit with these hard sided suitcases over the past six years and witnessed some pretty rough handling. None of that caused any damage, so I am not sure what they did to break one down the entire length."
Ventajas: "Food was surprisingly good. Love all the snack breaks."
Desventajas: "Too many intercom interruptions. Terrible TV functionality. Poor entertainment selection. Extremely uncomfortable seats. And they lost our luggage for two days."
Ventajas: "The crew was very friendly and helpful"
Desventajas: "The food was really bad, The breakfast sandwich they handed out would not have been fit for animals. Horrible!!!! The entertainment equipment on the aircraft was not working and my wife and I were not able to see a movie or anything. Not a good way to take a long flight. My seat was not working properly and was either all the way back or all the way up."
Desventajas: "We were told we would revive a seat at the bulkhead with a bassinet. We did not."
Desventajas: "Flight was delayed and ultimately canceled. what a chaotic experience coming and going to Ireland. poor service and customer relation"
Desventajas: "Guy at check in was rude and insulting and my bag didn't arrive."
Ventajas: "Timely, no pain"
Desventajas: "Food, no vegetarian options"
Ventajas: "The cabin staff were pleasant as we boarded."
Desventajas: "The food was mediocre at best. No attempt to bring around water or other drinks between food to encourage hydration. When I went back to the galley to seek some water, all 3 attendants were asleep - 2 even had blankets over their heads! It did not seem like they were particularly into providing a pleasant experience for passengers."
Desventajas: "Online check in was terrible. Takes 45 minutes to get a hold of a customer service representative"
Desventajas: "The air conditioning on the plane flight from Chicago to Dublin was way too cold. I am was glad to have my winter clothes but I was still cold. Other than that the crew dis everything else to make the flight good."
Ventajas: "Generally good service. Clean plane and friendly staff."
Desventajas: "Seat in front of me broke into a reclining position. Made the flight uncomfortable. Although nothing could be done to fix it during the flight, it might have been nice if they had offered me a perk for the trouble."
Desventajas: "My luggage didn't arrive to Amsterdam. I wasn't offered any assistance and I had to wait a day to receive my luggage! My flight was an early flight so it,ales not sense why it wasn't brought to the same day"
Desventajas: "We didn't like the charge to select seats together"
Desventajas: "Late flight made our connection at Dublin very nerve-racking. We had to almost run to get to our connecting flight."
Ventajas: "Great boarding experience, good food"
Desventajas: "Speakers for entertainment were ridiculous, poor ear speakers made it impossible to hear selection. I opted to use my own ear buds and iPad for entertainment. Seating was very poor for an overnight flight I expected more room and at least would have liked to sleep with my head on the tray but with the passenger in front of me leaned back there was barely enough room to get up and use the bathroom"
Ventajas: "vuelo confortable y agradable"
Ventajas: "Nice plane, nice crew, the airline with the best cup of tea and it is the only airline with Tayto Crisps."
Desventajas: "The airport is a joke ! People couldn't be more rude ! Trying to print boarding pass was beyond difficult the staff was unaccomidating and there were 4 screaming babies for 6 hours straight ! Also we tried to change the flight and couldn't unless we pay over $400 !!! We will NEVER fly with you again"
Ventajas: "Despite the three-hour delay and some frustrated passengers, the cabin crew stayed very calm and positive."
Desventajas: "The flight left about three hours late, which isn't really anyone's fault, but it would have been nice to be told more specifically what was going on (what the problem was, estimated time it will take, maybe ensure passengers that the airline is aware of all their connecting flights and are already placing them on new flights)"
Ventajas: "Everything"
Desventajas: "I don't like that if I get sick and have to go to a hospital and have to change travel dates, Aer Lingus has no policy to reimburse me for the flights I can't make. So I buy new tickets and lose the money on the old tickets. That is terrible customer service and makes other airlines more attractive."
Desventajas: "Aer Lingus lost my husband's baggage and 3 weeks later it has not been found. We had to buy all new clothes, inc a new suit for our wedding which is what we were traveling for."
Ventajas: "Cabin crew"
Desventajas: "nothing"
Me cancelaron el vuelo por el tema de la pandemia. Pero la aerolínea ICELANDAIR me cambió el vuelo para otro país.
Ventajas: "I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it"
Ventajas: "flight was fine."
Desventajas: "very disappointed Iceland Air is charging $95 for 1 piece of luggage. This is making me rethink the "deal" because it added $190 to the cost of the flight."
Ventajas: "Crew and food were amazing."
Desventajas: "It was perfect."
Ventajas: "The seat was good and the service was spot on"
Desventajas: "Nothing"
Desventajas: "It was so HOT in our original row (13). The woman next to us passed out, no doubt because of how uncomfortably hot it was"
Ventajas: "It was on time"
Desventajas: "Providing food/meals would be good"
Ventajas: "Crew was great"
Desventajas: "My video screen did not work well"
Ventajas: "Paid extra for legroom, but sadly the seat did not recline much due to being in row at the emergency exit"
Desventajas: "Seats are uncomfortable and better entertainment"
Ventajas: "ease of boarding, the flight left Dulles at the perfect time, after all the crowds were gone"
Ventajas: "Nice clean plane, more roomy plane than first flight from Toronto"
Desventajas: "Got email night before that flight had cancelled or changed. Ended up on a flight on United. Got to my destination as scheduled."
Desventajas: "Flight labeled Economy but actually Economy Light, which meant no baggage. Just Fly didn’tt Show that."
Ventajas: "Departure from Reykjavik was delayed by about 15 minutes. The flught was not full so I had a spare seat next to mine to stretch s bit"
Desventajas: "More communication on delays would rsse strees on passengers"
Desventajas: "El vuelo salió 1:30 hrs tarde, trastornandome todo a mi llegada a Madrid"
Ventajas: "El personal muy bueno pero deberían ser los avisos en español y las películas también. Por lo demás muy bien. Gracias"
Desventajas: "Every flight on Icelandair that I had, was delayed. Very slow check in assistance. Ground crew were not friendly nor helpful. They would push and shove anyone in their way, instead of saying “excuse me”. Paying for ONE check in bag should not be $95. Most airlines charge between $20-50 for the first bag. Also no snacks for a long flight."
Ventajas: "Comodidad,trato,puntualidad"
Desventajas: "Se retrasó mi maleta"
Ventajas: "The fligth."
Desventajas: "The check_in"
Desventajas: "Flight was more than one hour late"
Ventajas: "The crew."
Desventajas: "Having to pay for everything."
Ventajas: "Punctuality"
Desventajas: "5 hours of flight in narrow sits and only a small drink cup offered. No complementary food."
Ventajas: "Good entertainment options and device charging."
Desventajas: "No meal. One drink."
Ventajas: "The Icelandair ground staff tried their best to deal with the impossible but the end result was still totally unacceptable. See below for details."
Desventajas: "Incompetent ground operations. Five departure delays and gate changes. 24 hour delay. Communications and customer service disaster."
Ventajas: "Staff on plane."
Desventajas: "Hardest and narrowest seats I've ever experienced. No complementary food served on transatlantic flight and the food offered for sale was unappealing and expensive. There was a problem with staff meeting the arriving plane to open the door and allow passengers to disembark. The wait was 15 minutes for someone to show up on each leg of the trip."
Ventajas: "The crew were very friendly and helpful. Also our flight from DC arrived late, the connecting flight waited."
Desventajas: "My suitcase did not arrive (which was to be expected as we arrived late), but it did not arrive 24 hours later either. No food was served, not even a small snack. Boarding was slow and it was hard to hear the announcements. (Maybe this is an airport issue)."
Ventajas: "I was the first one off the plane"
Desventajas: "The emergency door was in front of my seat. I couldn't sit without my knees hitting it or at an angle which is uncomfortable. I asked the flight attendants if I could I've and they said "no it's a different class". I paid for a seat on your airline and all I wanted was that seat but was given something Waltham was not what I paid for. Also, I had to hold my water bottle and book bc there was no seat back pocket. It was a miserable flight. Especially since the gentleman on the other side of the plane in front of the emerge door was able to move to one of the seats that, "was a different class". I guess just a different class for me??"
Desventajas: "I was surprised that we did not get a meal service, not even a little snack for a long hall, from D.C. to Iceland. The only service we had was the water. I probably won't fly with this airline again....Sorry."
Desventajas: "Reykjavik airport was cramped, with no good food options behind security. Would not bring my stroller to me; they did have (broken) strollers for common use, but I didn't get my stroller until IAD baggage claim (and it was soaking wet). So I had to go through the haul to immigration line with no stroller."
Ventajas: "Seat is comfortable , nice blanket"
Desventajas: "Super old movie, no food include"
Ventajas: "Leg room was adequate and crew were generally helpful and friendly."
Desventajas: "Crew not showing up for flight until a few minutes before it was expected to depart. Lack of communication to travelers about a jet bridge problem. No attempt to make up lost time when the flight left an hour late (happened twice on the same trip)."
Ventajas: "This flight was better. It was quicker and the staff were helpful and more friendly."
Desventajas: "The entertainment on this flight was limited. Also there was no organization to the boarding process, everyone just boarded randomly at the same time."
Desventajas: "It was delayed causing me to miss my connection"
Ventajas: "Plane wasn't full, had a little room to move!"
Desventajas: "Our flight from Washington DC to Iceland was so late that we lost a day of our vacation and had to spend three hours in line at the airport to get hotel vouchers."
Ventajas: "The overnight flight from the states to Iceland was really nice and the airline provided pillows/blankets. The stopover in Iceland was easy to navigate in the smaller airport."
Desventajas: "N/a"
Ventajas: "International flight no food could not believe"
Desventajas: "Seats were smaller than other"
Ventajas: "The plane was new which meant new entertainment system and seats."
Desventajas: "It took over 30 minutes for our luggage to arrive on the conveyor belt."
Ventajas: "Exit row seating was comfortable with plenty of legroom."
Desventajas: "Delayed flight with no communication from boarding gate. Knew about delay from Kayak hours before we heard about it at the airport."
Ventajas: "Mostly on time"
Desventajas: "No food or drink amenities"
Ventajas: "It was great to have free drinks but food is also nice. Be prepared to pay for your food or bring along something for the ride."
Desventajas: "No food included in the price of the ticket."
Desventajas: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Desventajas: "Boarding/departure was 30 min late. Sat in the back of the plane - the stench coming from the bathroom was nearly vomit-inducing."
Ventajas: "Excellent service and friendly people Check in was very easy When flight was delayed they held. The plane for us"
Desventajas: "No food on either flight. First flight was 20 minutes late, which made our one-hour layover very stressful. We asked the Icelandair woman at the gate if our bags made it even though our layover was short and she seemed annoyed by the question, and said "Yes. All the time." Our bags did not make it, and it took an hour and a half after waiting for our nonexistent bags for 30 minutes to report them as missing, as there were two employees in the office for 30 people whose bags didn't make it."
Desventajas: "Our suitcases got lost and there was an hour and a half delay on this flight"
Ventajas: "Air traffic controllers strike was explained to us beforehand"
Ventajas: "Friendly crew Entertainment system at each seat Good price"