El servicio al cliente que brindó Delta
el vuelo salio tarde y por consiguiente llego tarde al destino, lo que nos hizo perder nuestro vuelo de conexión y lo que a la vez provoco que perdiésemos el bus que habíamos cogido en Madrid. Esperamos una amortización
La comida podría mejor, ofrecer más cosas
Que te todo está bien organizado
Hubo mucho cambio con la hora de salida del vuelo y el personal iba acelerado, tendiendo a ser bordes, como si fuese culpa del pasaje el problema. La comida en este vuelo fue decepcionante como poco. Pedí menú especial y uno de los platos que me sirvieron fue un bagel y mantequilla para untar, nada más. Muy inconsistente la calidad de Delta, porque en el vuelo Amsterdam - Boston fue todo genial
No me asistieron con la silla de rueda que se solicitó
Muy buena tripulación atenta y servicial, buen entrenamiento.
Las buenas atenciones del personal de delta en sti
Super excelente yo no los cambio por ninguna aerolínea
Un vuelo ágil y con un poco de retraso
Todo fue muy ágil y salió a tiempo
deberían tener más opciones en los snacks que brindan
La peor experiencia de mi vida volando. Suspendieron y reprogramaron la ida y la vuelta. La atención a bordo pésima.
Ventajas: "Me gusto casi todo"
Ventajas: "Muy confortable el asiento"
Desventajas: "Todo está perfecto, creo que deberían seguir dando el sándwich que daban en vez d los snack"
Ventajas: "Llegó a la hora estimada"
Ventajas: "Excelente trato, la mejor línea aérea"
Ventajas: "Muy buen servicio"
Desventajas: "La comida"
Ventajas: "todos muy amables"
Ventajas: "Lo rápido k viaje y el excelente servicio gracias"
Desventajas: "Puntualidad y responsabilidad"
Ventajas: "Puntualidad y gran actitud de apoyo en atención en aeropuerto de Quito"
Desventajas: "Tener un piloto para el vuelo"
Ventajas: "Me gustó la comida y la calidad del servicio"
Desventajas: "estuvo en general muy buen servicio. Hacia mucho frío y la comodidad no fue la mejor en cuanto al momento de dormir"
Ventajas: "Muy puntuales."
Desventajas: "Mi asiento fue el último y no se me permitió tener otra opción."
Ventajas: "Buena atención, asiento normal."
Desventajas: "Incluir un refrigerio durante el vuelo"
Ventajas: "La tripulación muy bien."
Desventajas: "El personal del aeropuerto pésimo, te hablan de la peor manera. El vuelo de Atlanta a Costa Rica se canceló y simplemente dijeron mañana sale a las 7am y no hay hotel ni cena, tratan a los turistas como perros."
Ventajas: "Buen espacio entre filas de asientos Muy amable el personal"
Desventajas: "Hacer que la gente que viaja no sea sucia y desprolija y no permitirle poner los zapatos sobre los asientos"
Ventajas: "Vuelo salió a tiempo"
Desventajas: "Que avisen antes que el vuelo fue operado por otra aerolínea , no fue delta."
Desventajas: "Todo perfecto"
Desventajas: "Muy costoso el precio del equipaje. Casi 500$ por 2 maletas. El costo del vuelo a Madrid."
Ventajas: "Tripulación Excelente atención."
Desventajas: "Desastrosa atencion y asiento. Solicite que me den uno junto a mi esposa y me cambiaron a otro al fondo de tamanio menor que el usual y al lado una persona obesa que ocupaba la mitad de ese asiento. La persona que recibio nuestro equipaje nos hizo cambiar cosas de las maletas por un exceso de 0,5 kg"
Ventajas: "Todo normal."
Desventajas: "Fue un vuelo casi low cost, muy miserable los aperitivos, y ni siquiera se tomaron la molestia de entregarme un auricular a pesar se haberlo pedido. Un vuelo de cuatro horas muy aburrido."
Ventajas: "La tripulacion bien. El espacio reducido."
Desventajas: "Mal señalizado el abordaje en ezeiza, teniendo pantallas que todos podemos mirar, en lugar de anunciar por las mismas el orden de ingreso, no, andaban con cartelitos de carton que apenas se veían y una señora diciendo donde era cada fila, un desastre."
Ventajas: "La tripulación"
Desventajas: "Control de maletas de cabina"
Ventajas: "La puntualidad"
Desventajas: "Se perdió tiempo acomodando los equipajes, que los pasajeros entren al avión con menis maletas."
Ventajas: "Eficiente abordaje, vuelo a tiempo, servicios de avión muy Modernos"
Ventajas: "La atención fue muy buena, los asientos son muy cómodos el servicio de entretenimiento, cuentan con una entrada de audífonos y salida usb para cargar tu teléfono mientras viajas.el wifi en la nave son un plus."
Desventajas: "Pague un upgrade a un mejor lugar y Mi asiento se regresaba a la posición original solo el cual tenía que que estar acomodándolo , a pesar de que el personal me comentó que era una nave nueva."
Ventajas: "Durante las 5 hs de vuelo siempre estuvieron atentos a las necesidades de los pasajeros."
Todo excelente y servicio de primera.
Distancia entre pasajeros muy buena con asientos libres entre cada dos. El entretenimiento a bordo nulo. Accesos wifi pero de pago. Toda la comida de pago.
Ventajas: "Amazing crew, fast boarding."
Desventajas: "Uninspired food. I was served the same meals 30 years ago."
Ventajas: "Lo que me gustó que ma tripulación abrió la puerta trasera para que bajaremos xq estaba muy lleno"
Ventajas: "Vuelo cómodo. Espacio entre sillas suficiente se agradece"
Desventajas: "El premio del tíquets alto."
Ventajas: "The movie section and food were very good"
Desventajas: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Ventajas: "My flight has been cancelled"
Ventajas: "All good."
Desventajas: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Ventajas: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Desventajas: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Ventajas: "Great food and service as always"
Ventajas: "food wqs decent entertainment options were also good."
Desventajas: "nothing to complain about except leg space"
Ventajas: "The airplane clean ,Food good etc."
Ventajas: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Desventajas: "Seats itself uncomfortable for long flights. Boarding process could be better."
Ventajas: "Efficient and on-time service."
Desventajas: "Tiny seats that are inappropriate for international travel."
Ventajas: "That we had a bottle water"
Ventajas: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Ventajas: "Very accommodating crew"
Desventajas: "I had a middle seat."
Desventajas: "late. support afterwards was awful."
Desventajas: "No sabia cuando compre el boleto que esta era una linea aerea de bajo costo. No hay servicio a bordo"
Ventajas: "Muy bueno el sistema de entretenimiento a bordo"
Desventajas: "No sabia que cobraban todas las bebidas"
Desventajas: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Ventajas: "Excellent all around. Super smooth, friendly and fast!!"
Ventajas: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Desventajas: "No problems at all... a wonderful trip"
Desventajas: "The flight was cancelled the morning of."
Ventajas: "Food, staff and video access was excellent."
Desventajas: "The seating was very uncomfortable and cramped!!"
Ventajas: "Upgraded to business class"
Desventajas: "Flight delayed an hour & half"
Ventajas: "Nice TV's. Good selection"
Desventajas: "Flight attendants were rude to English speakers."
Desventajas: "Un poco viejo el avión"
Desventajas: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."
Ventajas: "Great movies. Lcd Screen is awesome"
Desventajas: "Somewhat unfriendly crew"
Desventajas: "Missed my flight due to weather east coast"
Ventajas: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Desventajas: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Desventajas: "The flight arrived an hour late."
Desventajas: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."
Ventajas: "Very good service with excellent entertainment. Nice smooth flight. An excellent value."
Desventajas: "Passport control in Copenhagen is too slow to allow for a 35 minute layover. We missed our flight to Stuttgart and had to go to the transfers counter. The service at the transfers counter was outstanding and they put us onto a Lufhansa flight. In the end we got to Stuttgart 5 hours later than planned."
Ventajas: "Igual a todas las aerolíneas regulares"
Desventajas: "Que sea una aerolínea promedio, sin valor añadido"
Ventajas: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Ventajas: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Desventajas: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Desventajas: "Entertainment systems were not working for many of us."
Ventajas: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Desventajas: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Ventajas: "The food and movies were good."
Desventajas: "Didn't have enough money to sit in a seat with leg room."
Ventajas: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Desventajas: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Desventajas: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Ventajas: "Passengers nice"
Desventajas: "Food options not everyone eats chicken"
Ventajas: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Desventajas: "Tight seats, lousy food, even for airplane food."
Ventajas: "Really pleasant flight. Excellent pilot, good crew."
Desventajas: "Nothing! This was one of my best flights ever."
Continúen con el buen trabajo, un placer volar con ustedes. Felicitaciones!!!
No me gustó, que ninguna azafata no hable español o castellano. Por lo demás todo ok.
Una compañía de 10!Mi marido se puso malo y le atendieron genial toda la tripulación.Súper profesionales,amables y encima te dan de comer genial.Gracias!!!
La compañía me envió las tarjetas de embarque sin posibilidad de elegir asiento. Los asientos incómodos para un viaje tan largo.
No nos sirvieron desayuno ni café antes de llegar a destino a la vielta.
La comida podría mejorar la calidad. El plato de pollo con arroz era algo picante y no nos avisaron.
Me gusto la puntualidad y El personal a bordo podría ser más simpático
Las sillas incómodas para viajes tan largos
Desventajas: "No charging ports and flight was delayed."
Ventajas: "Vuelo en clase business. La comida fue buena, pero escasa en cantidad"
Desventajas: "Los asientos business no son muy cómodos, a pesar de hacerse horizontales, las piernas quedan torcidas y el reposabrazos exterior queda lejos del brazo. El personal, muy funcionarial, poco amable"
Ventajas: "Tripulacion muy amable"
Ventajas: "Aseo limpio, tripulacion muy amable"
Ventajas: "Muy poco"
Desventajas: "El avión muy viejo y no había mucho entretenimiento"
Ventajas: "Todo bueno"
Ventajas: "Falta entretenimiento online y puertos usb"
Ventajas: "Espacio entre asientos amplios"
Desventajas: "El trato de una aeromoza, quien me tomó del brazo bruscamente cuando me dirigía al baño. Y me gritó diciendo que regrese a mi sitio que el vuelo estaba atrasado y debíamos despegar. Sin enbargo, no de habia anunciado aun que ya estabamos por despegar."
Ventajas: "Everything was on time"
Desventajas: "I couldn’t change my seat"
Ventajas: "excepto el control de seguridad que había poco personal, el resto bien."
Desventajas: "Perdí el vuelo por negligencia de la compañía al no exponer las restricciones de la ciudad de Phnom Penh. Pienso que debieron hacer énfasis en la legislación, un poco de"
Ventajas: "Perdí el vuelo por la legislación cambodiana"
Desventajas: "Perdí el vuelo por la legislación cambodiana, deberían especificar que dicho país obliga a estar en su territorio mínimo un día o no te deja salir, por ese pequeño detalle perdí mi vuelo"
Desventajas: "No room on flight ran out of wine and food before getting to the back 1/3 of plane where I was sitting I can say one of the worst travel flights I've ever had"
Desventajas: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Ventajas: "American Airlines gets a thumbs up for this flight! Great seating, food decent, on time. We waited for some folks to join from a connecting flight which was good business."
Desventajas: "Plane had to be switched, but the process was disorganized and frustrating. Had to miss my connection as a result"
Ventajas: "Everything was good. Tv screen had issues booking for first half of flight"
Ventajas: "The crew was very much professionals, worked fast."
Ventajas: "The crew was attentive, the plane left on time, we arrived very early at our destination."
Desventajas: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
Ventajas: "Loved the flight attendance!! They were friendly, witty and flexible."
Ventajas: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Desventajas: "Crew was very noisy. It was an overnight flight. Waking us up at 1am for dinner not really needed."
Ventajas: "The crew members were pleasant"
Desventajas: "I had to pay an additional fee of $327 because I had a infant riding with me on my lap."
Ventajas: "It was a quick, smooth flight."
Desventajas: "The chicken for dinner was horrible. The call buttons for assistance sounded constantly the entire flight.. Not sure if it was a malfunction."
Desventajas: "Don't understand why they do not open to get the seat until 36 hours ago. Our family of 4 got scattered all over; the agent was not at all helpful -- they seemed bitter about their working condition and the fact that they had to deal with dissatisfied customers. I talked to the supervisor and we were finally able to sit together just because a party of 4 did not show up. I am not at all happy with the AA for their stupid rule."
Ventajas: "Flight attendant , i dont her but she was sweet and attentive."
Desventajas: "The leg room was really tight even for short person"
Desventajas: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Ventajas: "It was a pleasant flight, easy boarding, crew friendly."
Ventajas: "comfortable seats, meal was better than expected, in flight entertainment was good"
Desventajas: "it's absurd to have to pay like $70 more for window seats"
Ventajas: "The flight crew were professional and friendly."
Desventajas: "the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room"
Ventajas: "the flight was very comfortable"
Ventajas: "The crew was just fantastic. ...."
Desventajas: "I request special meal. ..unfortunately was not provided to me."
Ventajas: "Crew was nice and boarding was on time"
Desventajas: "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
Ventajas: "The crew was friendly and very accommodating. Inflight entertainment had many choices, had a wonderful relaxing time. The food was not too good but then again it's airplane food. Overall, recommend the experience."
Ventajas: "I got me where i needed to go. The food was okay."
Desventajas: "Lost luggage, poor seats, poor entertainment."
Ventajas: "B.787 flight operated by BA; free wine, great food and IFE."
Desventajas: "Seating now so cramped it's becoming dangerous."
Ventajas: "Flight attendants were very helpful and joyful. Food wasn't too bad for airplane food! :-)"
Desventajas: "I find it appalling that there is a charge for seat selection. Please add 10 cents to the price of a ticket and do away with the seat charge. It would buy you loyality."
Desventajas: "Seats on the Dreamliner seemed cramped and too close together."
Ventajas: "Hostess don't diturb me and let me sleep"
Ventajas: "On time and my luggage was there."
Desventajas: "My audio and movie function didn't work."
Me cancelaron el vuelo por el tema de la pandemia. Pero la aerolínea ICELANDAIR me cambió el vuelo para otro país.
Ventajas: "I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it"
Desventajas: "They forgot our vegetarian meal requests on both flights. Few drinks. Old movies."
Ventajas: "flight was fine."
Desventajas: "very disappointed Iceland Air is charging $95 for 1 piece of luggage. This is making me rethink the "deal" because it added $190 to the cost of the flight."
Ventajas: "Crew and food were amazing."
Desventajas: "It was perfect."
Desventajas: "It was so HOT in our original row (13). The woman next to us passed out, no doubt because of how uncomfortably hot it was"
Ventajas: "Plane was clean and well managed. Everything felt smooth as we were well taken care of"
Ventajas: "Crew was friendly."
Desventajas: "During the flight many people (including myself) complained about the very cold temperature setting inside the cabin. Passengers who asked for a second blanket did not get any. Unfortunately, the crew never switched on the heating system in order to make the flight comfortable for most passengers."
Desventajas: "Agents went out of their way so my wife and I could sit together. Thanks so much!"
Ventajas: "Paid extra for legroom, but sadly the seat did not recline much due to being in row at the emergency exit"
Desventajas: "Seats are uncomfortable and better entertainment"
Ventajas: "ease of boarding, the flight left Dulles at the perfect time, after all the crowds were gone"
Ventajas: "I like that they give a pillow and blanket on the plane. I also like that from Dulles to reyjavik they gave us a bottle of water."
Desventajas: "The boarding process is a bit confusing and not well organized compared to other airlines. They should give a bottle of water every flight."
Desventajas: "Flight labeled Economy but actually Economy Light, which meant no baggage. Just Fly didn’tt Show that."
Desventajas: "El vuelo salió 1:30 hrs tarde, trastornandome todo a mi llegada a Madrid"
Ventajas: "El personal muy bueno pero deberían ser los avisos en español y las películas también. Por lo demás muy bien. Gracias"
Desventajas: "Every flight on Icelandair that I had, was delayed. Very slow check in assistance. Ground crew were not friendly nor helpful. They would push and shove anyone in their way, instead of saying “excuse me”. Paying for ONE check in bag should not be $95. Most airlines charge between $20-50 for the first bag. Also no snacks for a long flight."
Desventajas: "Se retrasó mi maleta"
Ventajas: "The fligth."
Desventajas: "The check_in"
Desventajas: "The seat I was in did not recline and the flight attendant was not able to assist me with moving to another seat. This was terrible considering it was a 7+ hour flight ..."
Desventajas: "The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!"
Desventajas: "Flight was more than one hour late"
Desventajas: "No food was provided. A light breakfast snack with coffee would have been appropriate."
Desventajas: "Desk agent asked if we were willing to sit in exit row. We agreed. Seat assignment turned out to be next row forward so we were unable to recline for a 5 hour red-eye."
Ventajas: "The crew."
Desventajas: "Having to pay for everything."
Desventajas: "5 hours of flight in narrow sits and only a small drink cup offered. No complementary food."
Ventajas: "Great service and comfort on this flight. Reykjavik airport is not comfortable at the gates--disorganized and nowhere to sit--but that's not Norwegian's fault. Good experience with Norwegian Air!"
Ventajas: "Good entertainment options and device charging."
Desventajas: "No meal. One drink."
Ventajas: "The Icelandair ground staff tried their best to deal with the impossible but the end result was still totally unacceptable. See below for details."
Desventajas: "Incompetent ground operations. Five departure delays and gate changes. 24 hour delay. Communications and customer service disaster."
Ventajas: "Staff on plane."
Desventajas: "Hardest and narrowest seats I've ever experienced. No complementary food served on transatlantic flight and the food offered for sale was unappealing and expensive. There was a problem with staff meeting the arriving plane to open the door and allow passengers to disembark. The wait was 15 minutes for someone to show up on each leg of the trip."
Ventajas: "There is good legroom, and hip room. Crew is very pleasant and react promptly. You have a nice entertainment system - if you remember your headphones."
Desventajas: "No food on a long flight - not even a bag of pretzels. If you forget headphones you have to buy them, whereas other airlines offer them for free."
Ventajas: "The crew were very friendly and helpful. Also our flight from DC arrived late, the connecting flight waited."
Desventajas: "My suitcase did not arrive (which was to be expected as we arrived late), but it did not arrive 24 hours later either. No food was served, not even a small snack. Boarding was slow and it was hard to hear the announcements. (Maybe this is an airport issue)."
Ventajas: "I was the first one off the plane"
Desventajas: "The emergency door was in front of my seat. I couldn't sit without my knees hitting it or at an angle which is uncomfortable. I asked the flight attendants if I could I've and they said "no it's a different class". I paid for a seat on your airline and all I wanted was that seat but was given something Waltham was not what I paid for. Also, I had to hold my water bottle and book bc there was no seat back pocket. It was a miserable flight. Especially since the gentleman on the other side of the plane in front of the emerge door was able to move to one of the seats that, "was a different class". I guess just a different class for me??"
Desventajas: "I was surprised that we did not get a meal service, not even a little snack for a long hall, from D.C. to Iceland. The only service we had was the water. I probably won't fly with this airline again....Sorry."
Desventajas: "Reykjavik airport was cramped, with no good food options behind security. Would not bring my stroller to me; they did have (broken) strollers for common use, but I didn't get my stroller until IAD baggage claim (and it was soaking wet). So I had to go through the haul to immigration line with no stroller."
Ventajas: "Flight was cheapest option for a family of 6. We had mechanical issues prior to leaving DC and missed our connecting flight. Icelandair did a great job in putting us in a hotel and providing free transportation to and from the airport. Reykjavik is a beautiful city and we made the best of the layover. We plan to come back to Iceland for a longer visit to explore more."
Desventajas: "Next time I would plan for a stop over-- it seemed to run so smoothly that it must of happened often. We lost a day in Paris due to the delay which we were disappointed in and they did nothing for our lost hotel day that was paid for."
Desventajas: "It was delayed causing me to miss my connection"
Desventajas: "Our flight from Washington DC to Iceland was so late that we lost a day of our vacation and had to spend three hours in line at the airport to get hotel vouchers."
Ventajas: "The overnight flight from the states to Iceland was really nice and the airline provided pillows/blankets. The stopover in Iceland was easy to navigate in the smaller airport."
Ventajas: "International flight no food could not believe"
Desventajas: "Seats were smaller than other"
Ventajas: "Exit row seating was comfortable with plenty of legroom."
Desventajas: "Delayed flight with no communication from boarding gate. Knew about delay from Kayak hours before we heard about it at the airport."
Ventajas: "good legroom, free entertainment, flight on time, two free bags"
Desventajas: "No food"
Desventajas: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Desventajas: "Boarding/departure was 30 min late. Sat in the back of the plane - the stench coming from the bathroom was nearly vomit-inducing."
Ventajas: "Crew was friendly, flight was good"
Desventajas: "The seats on our plane were the worst seats of my experience EVER. When you have to be seated for 5+ hours, some level of comfort is required. I could barely stand by the time we got to Iceland. NEVER again. I'm not usually picky but this was ridiculous"
Ventajas: "Excellent service and friendly people Check in was very easy When flight was delayed they held. The plane for us"
Desventajas: "No food on either flight. First flight was 20 minutes late, which made our one-hour layover very stressful. We asked the Icelandair woman at the gate if our bags made it even though our layover was short and she seemed annoyed by the question, and said "Yes. All the time." Our bags did not make it, and it took an hour and a half after waiting for our nonexistent bags for 30 minutes to report them as missing, as there were two employees in the office for 30 people whose bags didn't make it."
Ventajas: "Schedule and cost"
Desventajas: "Well I guess you get what you paid for. Worst seats and comfort I've ever experienced flying."
Desventajas: "I was delayed 9 hours due to a strike, including a 7 hour layover with no offer of compensation or assistance."
Ventajas: "Fue un buen viaje, puntuales y tuvieron cortesia a la hora de acomodar a las personas"
Ventajas: "Tripulación amable"
Desventajas: "Comida, algún regalito para los niños, no cobrar las cervezas, x lo menos una x el retraso, vino para comer"
Desventajas: "Good service cold have come sooner, I wanted to sleep as much as possible but it was a full 2 hours before the service finished."
Desventajas: "El embarque un desastre"
Desventajas: "The flight was perfect, easy on, easy off, on time, smooth comfortable flight."
Desventajas: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."
Desventajas: "Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that."
Ventajas: "The staff was great"
Desventajas: "Wifi didn’t work for me"
Desventajas: "Feels dated and needs new energy with better food and atmosphere"
Ventajas: "Professionalism and kind , courteous people!!"
Ventajas: "Good service, attentive, courteous and friendly cabin crew. The ease of getting immigration completed at Dublin rather than having to wait in line for over an hour at London. Wheelchair assistance available right at the exit from aircraft for each flight."
Desventajas: "Person in front kept seat reclined the entire time. Grrrrr"
Ventajas: "The check-in at JFK was super fast and efficient. Everyone was very pleasant and helpful. Also, had a connecting flight and my luggage arrived with me-big plus."
Desventajas: "Seats were a little tight."
Ventajas: "Los retrasos en los dos vuelos ida y vuelta, deberían compensar de alguna forma el incumplimiento de los horarios."
Desventajas: "Deberían dar algún snack ya que el precio no es barato para no poder darlo. No lo recomiendo"
Ventajas: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Ventajas: "From JFK to Milan, it was OK and while we were squashed cos we hadn't been given the opportunity to book a comfortable seat before check in (and there were none left by the time we checked in), the on flight entertainment was bearable. This for the flight from JFK to Dublin."
Desventajas: "The flight from Dublin to Milan was dreadful. The seats were even tighter and again we hadn't been given an opportunity to book our own seats so...there was no on flight entrainment. Very uncomfortable. Never again."
Ventajas: "Very comfortable Transfer in Dublin very easy Everyone very helpful"
Desventajas: "No free alcohol on an international flight?!?!"
Desventajas: "Plane was dirty - petri dish mold on window blind No choice of food seats uncomfortable for 6 + hours"
Desventajas: "I was not permitted to check in online through any website (BA, Are Lingus etc.) then I was not permitted to self-check in at a kiosk. By the time I was able to check in all that was left was a middle seat. I asked about upgrades and was told I would need to pay full price for one of those tickets. The seats are veryyy cramped, the entertainment system was outdated, the food was gross and wine was expensive."
Desventajas: "Too cold on the plane"
Desventajas: "Flight delayed hour and a half"
Ventajas: "Boarding was fast but take off was very slow"
Desventajas: "The flight attendant from JFK to Dublin was rude. She wore glasses and was blond"
Ventajas: "El vuelo salió 40 minutos tarde"
Desventajas: "Asientos normales"
Ventajas: "The crew actually talked to us. Food was good and frequent. Lots of entertainment."
Desventajas: "Seats still suck."
Desventajas: "That the brekfast was not served"
Ventajas: "Crew was efficient"
Desventajas: "Seats were cramped , my bottom was numb , sound on tv terrible, food was pleasant crew efficient and professional"
Ventajas: "Flight crew was great."
Desventajas: "My wifes seat kept reclining and would not lock in place. My seat would not recline and was locked in upright position which was not comfortable when trying to sleep plus seat in from was reclined in your face."
Ventajas: "I liked that we got dinner and breakfast included and that food was actually tasty."
Desventajas: "- disorganized flight info from the moment it's booked. Was under the impression i was paying for a British airline flight, not Aer Lingus - feels like a budget airline at a premium price - broken everything from chair to very poor seat design and situating, bathroom door was broken and was exposed to the toilet the whole flight -flight attendant service and attitude was beyond lousy. - never will i book from kayak or webjet every again."
Ventajas: "Friendly and professional service from the flight crew, the food was fine, and the flight was not too crowded."
Desventajas: "The viewing screen on for my seat was not working properly, but I had an empty seat next to me and could use that one,"
Ventajas: "I had been thinking about whether or not I want to contact Aer Lingus or not on this matter. The Aer Lingus personnel never gave me my dinner until 15 minutes after everyone else received theirs."
Ventajas: "The biz class seat was good."
Desventajas: "Disorganized / messy check-in."
Ventajas: "Clean plane & bathrooms"
Desventajas: "About 45 minute late in take off. The sound system for movie was very distorted almost not usable. I fly several times a year. My first time with Aer Lingus. This was not a good example of your profession"
Desventajas: "Our flight was cancelled without a reschedule"
Ventajas: "Flight was on time. Very courteous staff. Comfortable seats and great movie selection. Food wasn't bad either."
Desventajas: "This was the first time in my life that an airline lost my luggage. I finally got it back 2 days later but it was a very stressful experience."
Ventajas: "Everything was basic. I got an old plane so everything wasn't up to date"
Desventajas: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Ventajas: "It was a full flight and the attendance were friendly and attentive."
Ventajas: "Good food and entertainment selection. Everyone was friendly"
Desventajas: "So many unnecessary announcements. Repeated staff on board introducing pilot and crew members twice a well hour into a red eye flight. Lights were left on for far too many hours for a flight where most are sleeping. and they were extremely bright for the window seat. airlingus made it extremely difficult to get some shut eye."
Ventajas: "Loved the entertainment system--so many great movies & tv shows to choose from but the earphones were so bad I couldn't hear any of it."
Desventajas: "We were delayed on the plane for almost 3 hours and it was uncomfortable at times because it was warm and stuffy on board. Pilot did his best to get the air going again. Crew was great."
Ventajas: "Good movie selection, not bad food,"
Desventajas: "Flight arrival time, not a fan of the red-eye."
Ventajas: "vuelo confortable y agradable"
Ventajas: "Comfortable flat seats. Nice staff"
Ventajas: "The best part of the flight was the crew. They were calm, professional and incredibly kind. We had along our 10 month old baby and they were so welcoming and helpful with her. The best crew I've ever interacted with on a flight."
Desventajas: "Gate agents were quite rude"
Ventajas: "You can never really go wrong with Aer Lingus."
Ventajas: "I thought the staff was attentive and friendly. I'm an anxious flier and the flight attendant checked on me multiple times during the flight. Thank you. The plane appeared new and clean."
Desventajas: "I don't have any negative feedback."