I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
Ventajas: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Desventajas: "Nothing really"
Desventajas: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
Ventajas: "Clean plane and comfortable seats."
Desventajas: "Complementary snack to go with free beverage."
Ventajas: "ANA flights are always well run and good enough."
Desventajas: "Their iphone applications could be smoother and more functional."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Desventajas: "Perfect flight"
Ventajas: "Crew was awesome, super attentive and friendly."
Desventajas: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Ventajas: "There was lots of leg room. Crew was nice."
Desventajas: "One of our seats had a broken recliner button."
Ventajas: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Desventajas: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Ventajas: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Ventajas: "All crew are so kind.Great services."
Desventajas: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Ventajas: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Ventajas: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "All was 100%! Thanks!"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Service was great"
Desventajas: "Sound on entertainment system did not work"
Ventajas: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Ventajas: "Everything was just perfect"
Ventajas: "Pretty much everything"
Ventajas: "The 787 was awesome. Very comfortable. Great staff and service."
Ventajas: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Desventajas: "Seats, food"
Desventajas: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Ventajas: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Ventajas: "Comfortable seats, very friendly staff."
Ventajas: "Excellent, polite service, very comfortable seats."
Ventajas: "Was a smooth flight, good flight crew. Tasty food too"
Desventajas: "No opción de español"
Ventajas: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Desventajas: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Ventajas: "Staff was pleasant, food was good, decent movies overall."
Desventajas: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Ventajas: "flight attendants excellent"
Ventajas: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Desventajas: "Seat felt so narrow. Limited selection of movies."
Desventajas: "No foot rest=back pain"
Desventajas: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Ventajas: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Desventajas: "The food provided was tasteless"
Ventajas: "The service, the plane and even the food were all top notch."
Ventajas: "Japanese quality is good quality"
Desventajas: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Ventajas: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Ventajas: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Ventajas: "Their plane"
Ventajas: "Crew were fantastic"
Desventajas: "Entertainment choices"
Ventajas: "Kind staff, long flight but the attendant were super kind"
Ventajas: "Crew were great!"
Ventajas: "Good for a sheot flight"
Ventajas: "Quick & easy flight"
Ventajas: "Crew good, seat pretty comfortable"
Desventajas: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Desventajas: "Basic flight with no frills"
Desventajas: "Perfect flight. Delicious meals. Great crew."
Ventajas: "Excellent attendants"
Desventajas: "Landing was a bit bumpy!"
Desventajas: "it was very cold"
Ventajas: "Friendly crew"
Desventajas: "Pity that a light meal wasn’t served fir free but understand because of low price"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Ventajas: "service, food, good pilot"
Desventajas: "nothing everything just perfect"
Ventajas: "Veer smooth ride. Very nice crew. Great service"
Ventajas: "The crew were friendly."
Desventajas: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Ventajas: "Excelente todo!"
Ventajas: "Fantastic selection of entertainment, friendly crew, and tasty food. I’ve enjoyed flying with Air New Zealand!"
Desventajas: "The lumbar support in the seats is quite inadequate."
Ventajas: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Ventajas: "The premium econ seat and services."
Desventajas: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Desventajas: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Desventajas: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Ventajas: "Flight was okay. Short enough that small space was manageable."
Desventajas: "Would have liked in flight entertainment"
Desventajas: "I selected two bags on kayak but when I checked in at Air New Zealand they said I just had tickets. Was forced to pay the full price for the baggage."
Desventajas: "Check In Issues related to code share flight"
Ventajas: "Good thing, we got there."
Desventajas: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Ventajas: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Ventajas: "The crew was very nice, and I loved the entertainment options."
Ventajas: "Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset."
Desventajas: "You can’t sleep to music because each track has to be selected individually."
Ventajas: "We did not use the food or entertainment"
Ventajas: "The plane and staff were very welcoming."
Desventajas: "The connection was very tight. Luggage was lost, but was sent to us the same day. It was left in Auckland,accidentally."
Desventajas: "Lo perdí"
Ventajas: "Great food, wine, service Seats"
Desventajas: "no wifi"
Ventajas: "Crew are good, TV shows are included"
Desventajas: "Charging for movies seems a bit too low cost!"
Ventajas: "Love the variety of movies etc available on every flight."
Ventajas: "Very friendly crew, clean and comfortable."
Desventajas: "Staff was not friendly or attentive."
Ventajas: "We made our connection, just barely."
Desventajas: "Faulty equipment presented as weather problems caused almost hour delay."
Ventajas: "Awesome crew! Tasty food! Comfy seats!"
Ventajas: "Lots of entertainment options and friendly crew."
Ventajas: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Desventajas: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."
Ventajas: "Food, service, comfort was all very good."
Ventajas: "Very professional; enjoyed entertainment options"
Excelente servicio y comida !!!
Pude hacer un upgrade a ultima hora que hizo de mi viaje muy agradable. El programa ICE de entretenimiento es muy bueno. La comida y los licores y vinos excelentes.
La actitud del staff muy buena en los tableros así como en el mismo vuelo. Los asientos son muy chicos para un vuelo tan largo en turista, el control no funcionaban los botones del volumen y la pantalla tarda en reaccionar. Podría mejorarse la búsqueda en el entretenimiento a bordo con filtros por idioma urdiendo seleccionar varios. Por último el baño perdía líquidos por la zona inferior.
Ventajas: "El servicio de principio a fin de Emirates ,pasaron por mi al hotel con un auto privado"
Desventajas: "El mejor vuelo en mi vida....muy recomendable"
Desventajas: "La conexión en Dubái"
Desventajas: "Deberían entrar después de la primera clase las personas de segunda clase pero primero los que están más atrás en el avión"
Ventajas: "Friendly staff, new aircraft, great food"
Desventajas: "Just some help with hand luggage"
Ventajas: "The very dirty bathrooms"
Ventajas: "Todo, gracias"
Ventajas: "Not friendily"
Desventajas: "The airplain"
Ventajas: "Good tripulation service."
Desventajas: "My seat has the table broken, so I had to hold with my legs, and the USB connector was broken, I couldn't connect my pendrive."
Ventajas: "Su llega a tiempo"
Desventajas: "Que hablen el idioma español o lo básico"
Ventajas: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Desventajas: "It was impressive. Can’t yhink of anything."
Ventajas: "Muy buena comida. Y la tripulación muy amable."
Ventajas: "El vuelo fue muy puntual, el viaje tranquilo."
Desventajas: "El Boeing 777 se queda pequeño para lo largo del viajes"
Ventajas: "La comidas del avión"
Ventajas: "Todo super bien"
Desventajas: "Nada. Todo estuvo bien"
Ventajas: "Las camaras del avion"
Desventajas: "La comida, no fue suficiente para todos los pasajeros la eleccion"
Ventajas: "La atención y tripulación"
Desventajas: "Como anda el tactil de la pantalla"
Desventajas: "Comodidad, excelente comida, excelente entrenamiento y el personal muy profesional y servicial."
Desventajas: "No tengo quejas, hasta ahora para mi la mejor aerolínea!"
Ventajas: "Todo el servicio en cabina es excelente!"
Desventajas: "Son demasiado estrictos con el equipaje, lleve el equipaje con los estándares que ellos requieren pero aún así me hicieron sacar cosas de la maleta y ponerlas en una bolsa para entonces llevar el mismo peso pero en dos partes, pase un momento desagradable."
Ventajas: "El sevicio en general"
Ventajas: "Llegó a horario"
Desventajas: "Desorden en el embarque"
Ventajas: "Cortesia de hotel nota muy buena desayuno exelente"
Desventajas: "La comida y el vino NO estan al nivel de esta gran linea aerea"
Ventajas: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Desventajas: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Ventajas: "Es mi primera vez con Emirates Airlines, y debo decir que hasta ahora (al menos para mí), es la mejor compañía con la que volado. Todo sensacional y a muy buen precio."
Ventajas: "Todo ok"
Desventajas: "Nada que decir"
Ventajas: "De las mejores compañías la recomiendo 100x100"
Desventajas: "Nada que decir"
Ventajas: "Todo ok"
Desventajas: "Nada que decir"
Ventajas: "Cómo siempre Emirates no falla"
Desventajas: "Nada que destacar"
Ventajas: "Personal excelente; simpático, servicial, educado y muy profesional"
Desventajas: "El business de Emirates es excelente, el mejor en el que he viajado y los A380 son otro mundo de comfort y placer"
Ventajas: "Todo fue sobre horario previsto. Me gustó la cantidad de música a la que se puede acceder durante el vuelo y como está organizada. La selección de las películas también es correcta."
Ventajas: "Todo fue sobre horario previsto. Me gustó la cantidad de música a la que se puede acceder durante el vuelo y como está organizada. La selección de las películas también es correcta."
Desventajas: "Avión mas viejo Se acabó la comida que quería"
Ventajas: "Comida Entretenimiento a bordo"
Ventajas: "El personal de a bordo es muy amable e intenta satisfacer todas las necesidades. El espacio entre asientos de clase economica es muy bueno"
Desventajas: "Por ser tan amables. En lugar de servir a todos. Cualquiera que pedía algo era atendido antes que aquellos que no habían recibido vomida aún por ejemplo."
Ventajas: "Salimos en hora y llegamos antes. Vuelo perfecto y personal correcto."
Desventajas: "Vuelo norcturno, de 21:40 a 7:15.... Podría decir q lo único malo es q no dormí nada y siempre duermo en los vuelos... pero es algo q no se le puede achacar al vuelo en sí."
Ventajas: "Los sillones son comodos, la atencion, la comida , el avion era barbaro, ni se sentia cuando aterrizaba"
Desventajas: "Que me sacaran los auriculares antes de llegar y no pude terminar de ver lapelicula..un detalle"
Ventajas: "El vuelo fue tranquilo con un trato correcto."
Desventajas: "La verdad me ha parecido del montón. La primera vez en mi vida que no me dan un kit para dormir en un vuelo nocturno, a excepción de alguna lowcost. La comida regular."
Ventajas: "No se, esperaba mas de una compañia con tan buenas criticas, el trato correcto sin mas."
Desventajas: "La comida era mediocre, desde luego peor que otras compañias sin tantas criticas excelentes. Los asientos normales y el entretenimiento muy bueno en ingles, pero poca variedad en español."
Ventajas: "Todo muy bien, aunque el vuelo ha salido casi una hora mas tarde y nadie a dicho nada. El problema es que tiene comentarios tan buenos que esoeraba algo mejor. Sin mas correcto"
Ventajas: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Desventajas: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Ventajas: "I requested a blanket for my Son and was told there was none available....."
Desventajas: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Ventajas: "Nice amenities, very efficient"
Desventajas: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Desventajas: "This is my 2nd International Flight and Qantas outrated the other airline 100x’s over. Thank you"
Desventajas: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Desventajas: "More leg room and space between seats is needed."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Great seats on the 787 dreamliner"
Ventajas: "Lovely staff"
Ventajas: "efficient, entertainment"
Ventajas: "Lovely staff and great food"
Desventajas: "There was no in-seat entertainment and we weren’t advised of this in advance"
Ventajas: "Everything was fantastic!"
Ventajas: "The seat is narrow compare with other airlines."
Ventajas: "Crew very friendly and accommodating."
Ventajas: "On time flight ,no problems."
Desventajas: "All was fine."
Desventajas: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("
Ventajas: "seats - very comfy flat bed to use on overnight flight"
Desventajas: "too warm, hard to sleep"
Ventajas: "Great service, very attentive with my 2.5yo toddler. Also the baby change rooms in the Business Lounge were some of the best I've ever used."
Desventajas: "We were booked for a connecting flight we could not possiblely have made given we had to go through customs, immigragion and baggage claim. We had to catch a later flight which was then delayed because none of the toilets worked."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "I was very surprised that a short domestic flight offered a free drink and dinner service."
Desventajas: "My only fault was that they didn’t offer a non meat option on their selection."
Ventajas: "It was a good flight overall."
Desventajas: "Baggage arrived late."
Ventajas: "Just about everything was perfect. Friendly and most accommodating staff. Very good meals. Nice seats. Also great entertainment selections. This was our first time flying with Qantas Airline. Overall, this was the best flying experience we have had. Oher airline companies should learn from Qantas Airline!"
Ventajas: "Pillows were comfy, seats reclined to a comfy position"
Ventajas: "The flight attendants gotta be the happiest people in the biz. I didn't want to be there, but that they did made my whole trip better."
Desventajas: "Way too cramp even for airplane standards. When food was served, it’d take at least 30 minutes for the flight attendants to collect rubbish, and since the seats are so small and I can’t keep the tray table open without pinching my spleen, it was really terrible. I paid extra for an aisle seat and was told there weren’t any."
Ventajas: "Friendly flight attendants"
Desventajas: "Leg room is tight in economy"
Ventajas: "The staff are some of the best in the sky"
Desventajas: "The usual riff raff amongst passengers"
Ventajas: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Ventajas: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Desventajas: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Ventajas: "Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth."
Desventajas: "To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties."
Ventajas: "The second I boarded the plane i realised that Qantus Australia practices number one customer service. Every hostess greeted everyone always with a smile and politeness. The crew were simply fantastic. The new airbus 380 was very comfortable and a perfect flight. Amazing."
Desventajas: "The fact that my checked in luggage was lost and is yet to be recovered. Very disappointing, i hope its recovered as i don have insurance."
Ventajas: "Excellent crew!"
Desventajas: "Room was quite cold."
Ventajas: "Crew was trying hard to make customers comfortable"
Desventajas: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Ventajas: "Crew, spacious seats and airplane."
Desventajas: "Plane was a bit old, like bathrooms."
Ventajas: "Not much"
Desventajas: "Delayed no information"
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Desventajas: "Bathrooms were disgusting, plane was dirty"
Ventajas: "The service of both inflight & gate agents were wonderful"
Desventajas: "The seats were a bit tight"
Ventajas: "Good service, on time"
Desventajas: "Coffee, not good enough"
Ventajas: "Very accommodating for such a long flight."
Desventajas: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Ventajas: "Worst food on flight m service"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Nice aircraft and amenities."
Desventajas: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Ventajas: "Cleanliness, really courteous staff, comfortable seats, entertainment from an app :-)"
Ventajas: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."
Ventajas: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Desventajas: "Food was ok but I've had better in Qantas."
Ventajas: "The seating, streaming movie choice and food exceeded my expectations."
Ventajas: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Desventajas: "I had no problems"
Desventajas: "Seats did not fully recline in business class"
Ventajas: "Friendly crew, comfortable seating, and good food. Enjoyed my flight with China Airlines and will travel with them again in the future!"
Desventajas: "I paid for a window seat through your website. When I arrived at the gate I saw that I had a middle seat. China airlines stated that they do not honor outside booking seat request. It was very uncomfortable for 16 hours."
Desventajas: "Leg room in economy is just tight"
Ventajas: "Yes, and yes"
Desventajas: "More new movies selection"
Ventajas: "El servicio del personal"
Desventajas: "La calidad de los 747, viejos y en bastante mal estado"
Desventajas: "More leg room."
Desventajas: "The food could have been more tasty and warm."
Ventajas: "Honestly the turbulence really did not make this an enjoyable ride. I actually could not wait for us to late. It was rather petrifying."
Desventajas: "The food was not great and again the seldom announcements about turbulence made this a difficult ride."
Ventajas: "Quick boarding, staff english is good. Good movie selection."
Desventajas: "seat not very cushioned, food is okay. Low TV documentary selection."
Ventajas: "The boarding was quite efficient tho with a gate change. One flight attendant is very courteous and attentive. Co-pilot announcement is very clear."
Desventajas: "Food was no no. Stewardesss are quite robotic and are lack of smile, perhaps because of late flight? IFE monitor is old and dated"
Ventajas: "Flight quicker than I thought... Which we loved"
Desventajas: "Custom exit procedures"
Ventajas: "Staff was very helpful and friendly."
Desventajas: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."
Desventajas: "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
Ventajas: "The staff was very friendly and accommodating"
Desventajas: "Food was nothing special"
Ventajas: "Transfer is excellent."
Desventajas: "Flight delays"
Ventajas: "Nice, clean plane"
Desventajas: "Food is the same all the time"
Desventajas: "fter serving a meal, it was 7 hours later we received any beverages. the cabin air was very dehydrating and everyone started coughing because we had been given no water. this is how people get sick and spread diseases. the plane definitely needed to consider hydration. and when they finally served us the meal, they didnt offer water rather coffee or tea and i had to ask for water and juice. the cabin temperature also fluctuated from hot to cold."
Ventajas: "Great service, and attendant is very nice and answers all request promptly. Food is ok."
Desventajas: "Overall it's a great trip and smooth. The seat of economy class is a little bit tight, but that's probably the standard size of all carriers..."
Desventajas: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Desventajas: "Food seemed rehydrated"
Ventajas: "Nice flight crew"
Ventajas: "They were very kind when I had to miss my first scheduled flight."
Ventajas: "Everything was acceptable"
Ventajas: "Clean aircraft and polite personal. Long flight but it was as pleasant as 12 hours in a plane can be. It was 1 hour late which messed up the next flight connection but it was 1 hour late to Taipei so they didn't lose any time."
Ventajas: "Landed safely"
Desventajas: "Delayed one hour ..."
Ventajas: "Vuelo en hora, comfortable"
Ventajas: "Ground crew facilitated the flow of the very long line, making sure it's moving along. The flight crew were helpful in finding a spot for your carry on and were always there when I needed assistance. Food was good but the Taipei-Manila flight, there was only one choice of meal."
Desventajas: "Boarding at SFO was confusing since attendance gave wrong information so that we kept sitting to wait for our turn. And it ended up kind of disordering. Airline needs to improve this small process while customers waited for so long to board."
Ventajas: "I got business class and I'm not sure why? Was it because it was my birthday?"
Desventajas: "Las películas están en chino e inglés. Algunos en francés, Italiano o Alemán. Con la cantidad de castellano parlantes que hay en el mundo no entiendo que no haya películas en castellano."
Ventajas: "Great atmosphere on the plane and very clean."
Desventajas: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Ventajas: "The flight was fast. Seating super tight. Food was mediocre. But because flight was fast, didn't have to suffer tight economy seating for more than 11 hours."
Ventajas: "I was very impressed with China Airlines. They were very professional. The plane was relatively spacious and clean. The food was good and no delays. Very nice."
Ventajas: "Lay over too long"
Desventajas: "Check in online process and meal selrction"
Desventajas: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Ventajas: "That we were provided with seat belts."
Desventajas: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Ventajas: "Considerate boarding. Needed extra time. Crew was great. Aircraft cleanliness Not overbooked. Person in front of me put seat all the way back and kept rocking. NO room. Knees were constantly being bumped. Very inconsiderate. He had 2 seats next to him to move"
Desventajas: "Food was inedible. For a 14+ hr flight that is a big deal. Coffee was served during severe turbulence. Spilled everywhere. Did NOT GET BURNED fortunately. Since there was 12 hrs to go the service could have been delayed."
Ventajas: "Courteous and professional staff. Excellent food service."
Desventajas: "Seats were not that good. Needs upgrading."
Ventajas: "Flew Business and the seats and the service were excellent as expected. The food was OK. Good price for business class."
Desventajas: "Very very slow exit at SFO"
Desventajas: "Cramped seating"
Ventajas: "- Extremely helpful flight crew attentive to your needs - Pretty good food options and tasty too. - A great selection of current movies and TV shows from around the world will help pass the time"
Desventajas: "- Terribly cramped seating in economy class (you get what you pay for)"
Ventajas: "FREE Upgrade to Business class from Taiwan to Yokyo"
Ventajas: "Entertainment system and the interior of the plane cabin."
Desventajas: "Crammed seats and how one female flight attendant yelled at a passenger out of impatience."
Desventajas: "They make you stay in China overnight EVERY flight layover......even by saying the weather is bad......others on my cancelled flight told me they'd waited 2 days for a flight but keep being sent back to a hotel"
Ventajas: "The food was decent and well timed. The entertainment was great. Personal tv. Great seat in the exit row."
Ventajas: "Same. Movies, staff, food."
Desventajas: "Seats are too small"