|agosto||Mejor época para evitar las aglomeraciones con una media del 3% de bajada en el precio.|
|diciembre||Época más popular para viajar con una media del 13% de aumento en el precio.|
Precio medio de un vuelo de ida y vuelta
|$333||(precio promedio en los últimos 2 meses)|
Buena oferta para un viaje de ida y vuelta
American Airlines, Delta y Aeromexico han eliminado todas sus tasas de cambio y cancelación en los vuelosdesde Estados Unidos a Puerto Morelos. Confirma las políticas en su web de reserva.
Delta y JetBlue no permiten reservar el asiento del medio para los vuelos desde Estados Unidos a Puerto Morelos.
No puedes volar directamente a Puerto Morelos. KAYAK te recomienda volar a Cancún (CUN) (20,93 km de Puerto Morelos). Desde allá podrás alquilar un auto o tomar un taxi.
KAYAK es un buscador de viajes. Eso significa que buscamos en toda la web para encontrar los mejores precios para nuestros usuarios. Con más de 2 mil millones de búsquedas de vuelos procesados anualmente, podemos mostrar una gran variedad de precios y opciones para vuelos a Puerto Morelos.
La herramienta de predicción de precios de KAYAK usa datos históricos para determinar si el precio de un vuelo a $[47544,city puede cambiar en los próximos 7 días, para que los viajeros sepan si reservar o esperar.
KAYAK Mix te permite combinar boletos de solo ida para ahorrar dinero en comparación con un boleto de ida y vuelta tradicional. De esta manera podrías volar a Puerto Morelos con una aerolínea y regresar con otra.
A veces las fechas del viaje no son definitivas. Si tienes algo de flexibilidad, las fechas flexibles te muestran todas las opciones al volar a Puerto Morelos hasta 3 días antes o después de tus fechas elegidas y así puedes elegir los vuelos que más te vengan.
Valoración según las opiniones de los clientes de KAYAK
Desventajas: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Ventajas: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Desventajas: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."
Desventajas: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
Ventajas: "Inflight magazine was just the right length for the flight time"
Desventajas: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Food vegan was good on all sectors"
Desventajas: "The aisles are very narrow especially in economy hard for a older person to negotiate"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Ventajas: "Veer smooth ride. Very nice crew. Great service"
Ventajas: "Excelente todo!"
Ventajas: "The crew, entertainment, and food were all great!"
Desventajas: "Our luggage did not arrive. This puts a huge damper on our honeymoon."
Ventajas: "Snacks and drinks"
Desventajas: "No plug in"
Desventajas: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Ventajas: "We did not use the food or entertainment"
Ventajas: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Desventajas: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."
Ventajas: "Entertainment was good, crew was nice, flight was very smooth"
Desventajas: "Took forever to take off, but not company fault"
Ventajas: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Desventajas: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Desventajas: "Lo perdí"
Ventajas: "Comfy front row seat on Q300, quick trip"
Ventajas: "The flight crew was absolutely wonderful."
Desventajas: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Ventajas: "I thought there was plenty of leg room in the standard seats. The flight attendants were cordial. No complaints."
Ventajas: "Service was great, kids were comfortable entertained and I loved the movie selection."
Desventajas: "Food wasn't good but that is low priority for me"
Ventajas: "The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline."
Ventajas: "Flight had gluten free meals. Crew was professional"
Desventajas: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Desventajas: "Staff was not friendly or attentive."
Ventajas: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Desventajas: "The wine was delicious and I wanted more"
Ventajas: "Good Service"
Desventajas: "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."
Ventajas: "Flight was great, happy to be back home! Movies were awesome to watch on board, good selection!"
Ventajas: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Ventajas: "Generally like the airline, and Auckland airport. The crew onboard was great, but the guy that helped me check in, and the guy that took my money for the extra rad fee were rude and bad with communicating with both me and each other. Seemed a bit clueless really."
Desventajas: "That I got charged $140 extra to check a bag even though it all fit under my allowed weight. Very unhappy about that."
Ventajas: "United Code share. Very poor boarding. Service is poor, food is poor. But compared to some US Airlines they are probably good."
Desventajas: "Well for every US airline. Improve everything."
Ventajas: "The cabin crew was friendly, helpful and good humored. The in-flight video and audio choices were outstanding. Meals were good but not outstanding."
Desventajas: "I suppose it is good marketing to make you walk past the amazing seats in business/premier class on your way past "Premium Economy" back to economy class on the Boeing 777 -- but it did make me wish I had a few thousand dollars to throw away on 13 hours of being pampered. Economy seats are pretty narrow. I am of average size and I was often bumping and being bumped by the passenger in the adjacent seat as well as by people walking up and down the aisle."
Ventajas: "I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand"
Ventajas: "Air New Zealand has some of the friendliest cabin crews around. Their food is above average and they have a delicious array of wines served free with meals. My flight was interrupted by a medical emergency. We had to backtrack to the nearest airport, which added several hours to the flight. This meant a very long day for both passengers and crew. The crew remained cheerful and helpful throughout, in spite of cranky passengers."
Desventajas: "Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up."
Ventajas: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Desventajas: "There was't anything I didn't like I thought it was all good"
Ventajas: "Great crew, great entertainment"
Desventajas: "Wasn't a fan of the dinner but no big deal"
Ventajas: "seats were large, comfortable. layed back nicely"
Desventajas: "how long the flight was"
Ventajas: "What a nice surprise! Very friendly in-flight agents. They even topped off my water bottle :) GREAT movies and TV options. Actually edible food... Can't beat this affordable comfort!"
Desventajas: "As with most planes, vey limited overhead space compared to # of passengers. Had to check carry-on bags both to and from NZ. Not so bad though since it was free!"
Ventajas: "Brand new plane, great leg room in coach. My next suggestion would be to buy "sky couch""
Ventajas: "Service was excellent , food was very good. Comfortable. Flight."
Ventajas: "Hot coffee"
Desventajas: "Brisk, cold air blew on us all night. Repeatedly asked if the crew could turn up the heat. Put on sweater, light jacket and muffler."
Ventajas: "We had extra room to spread out on the flight home."
Desventajas: "We booked 7 flights for two people almost one year ago throughout New Zealand and Fiji. Due to airline changes in time, at every single airport they had difficulty in accessing our flight information. They told us it was due to slight changes in flight times made by the airlines made it so that our reservations were not located even though they knew we were on the flight somehow. Very frustrating considering how much we spent on the tickets."
Ventajas: "Skycouch! Decent legroom Comfy seats Good food and wine"
Desventajas: "Legroom can be better"
Ventajas: "The crew were very accommodating and the bar was complimentary! The food was average but the entertainment provided was excellent. Anyone interested in current movies or TV shows will be pleasantly surprised by the selection available. 10 hours never went by quicker!"
Ventajas: "Awesome flight attendants"
Desventajas: "We paid extra dor two of the last seats but disnt get those seats and we didnt get refunded for them either"
Ventajas: "We flew economy and the seats were comfortable, the inflight entertainment was great and easy to use, the food was excellent and there was a choice, and the flight crew were friendly and attentive. I don't think there is anything else you could ask for!"
Desventajas: "No complaints, it was an excellent flight and we would fly Air New Zealand again in a heartbeat."
Ventajas: "muy bueno el viaje y el servicio desde que llegas al aeropuerto necesitavamos asistencia de silla de rueda y fui al personal y rapido me asitieron y el vuelo excelente. gracias bendiciones"
Desventajas: "todo bien y eficientes"
Ventajas: "Puntualidad y comodidad en cuanto a espacios"
Desventajas: "La atención y manipulación de equipaje"
Ventajas: "Llegamos más trempano"
Ventajas: "Tanto en la salida de Bogotá como en la conexión fue muy demorado, aviones con fallas me significaron perder la renta del carro y tener que tomar 2 servicios de Iberia en Atlanta de us40 cada uno. Quisiera saber quién me responde por esto?"
Ventajas: "cabin was clean and simple. crew was friendly and efficient. flight was without incident."
Desventajas: "entertainment was very limited mainly to sports, cartoons, corporate news."
Desventajas: "have hearing aids and could not figureout how to turn on CC"
Ventajas: "Departure timing, Seat comfort, and cleanest .đ"
Ventajas: "Crew were very nice, snacks and drinks were very nice, good inflight entertainment."
Desventajas: "Our plane left 90 minutes late after sitting on the tarmac for an hour because there were NO PILOTS. Cmon. That’s absurd."
Desventajas: "¡Indescriptiblemente lento todo! Tardadisísimo el abordaje; lentisísisisisimo poder bajarnos del avión. En tierra, una hora después de la hora indicada."
Desventajas: "Was told to get off plane after two hours with our luggage and then eventually got on plane and then waited at least a half hour to take off. On arrival at our destination we had to wait until a gate was available. We arrived almost four hours later. I had to cancel and rearrange my appointments. I don't even recall hearing I'm sorry for the inconvenience. Some kind of compensation should have been provided. Some kind of"
Ventajas: "Jetblue has consistently provided a great package. From efficiency, cleanliness and employee helpfulness. I trulyblu enjoy flying with them."
Desventajas: "Jetblue's concourse @ EWR could use a little love. But then again, I feel the entire airport could use some love...."
Ventajas: "Wifi, Snacks, on time. Just perfect."
Ventajas: "Loved the fast free wifi during the whole flight, the free snacks, and the great company values."
Ventajas: "Nice travel and comfortable"
Desventajas: "Me parece totalmente in aceptable que no pude realizar mi viaje por motivos de salud y llame a las oficinas de jetblue para hacer un cambio de mi boleto y ademas, de que estuve más de dos horas tratando de llamar porque no contestaban, me notificaron que perdí mi viaje, cuando primera vez que veo que una aerolínea no te deja hacer tu cambio de boleto, o sea prácticamente se quedaron con mis 400 dolares, pésima aerolínea."
Ventajas: "Muy amables, muy buena atención a birdo"
Desventajas: "deberían igualmente hablar más español"
Ventajas: "Service was good"
Desventajas: "My flight was delayed 3 hours on our way to Cancun and on our way back it was an hour late also that was my only issue"
Desventajas: "Los asientos son muy comodos y la comida era aceptable"
Ventajas: "JETBLUE TIENE UN BUEN SERVICIO"
Desventajas: "NO DAN COMIDAS A BORDO"
Ventajas: "This airline was fantastic! The flight was very comfortable, the crew was friendly and it was very pleasant. Would definitely book with them again!"
Desventajas: "There wasn't anything I disliked about it, it did what it was supposed to do. I was very happy with my flight."
Ventajas: "From boarding to arrival the experience was very good."
Ventajas: "Extra legroom"
Ventajas: "JetBlue gave each passenger a $150 credit"
Desventajas: "The plane was delayed by 5.5 hours. We had a 6:45 pm reservation that didn't leave till 12:15 AM. We got home Monday morning at 4 am. Normally it wouldn't be "terrible" but my son was starting a new position that Monday. I learned my lesson, don't book the last flight out. I just don't understand why they didn't get new equipment and a new crew sooner. As it was they had to fly in a different plane in and flew up a crew from Ft. Lauderdale who flew us home to Ft. Lauderdale. I'm still not sure what caused this problem."
Ventajas: "Love the boarding, inflight service, entertainment and on time departure and arrival"
Desventajas: "Every thing was perfect. This kind of experience is rare in my frequent travels."
Ventajas: "My first time on Jet Blue and I was impressed. Clean comfortable seats with their own entertainment screens for only a two hour flight. After my nightmare with Air China this felt like heaven."
Desventajas: "The flight was delayed three hours due to mechanical issues. But better safe than dead."
Ventajas: "Jet blue has friendly staff"
Desventajas: "We departed 1.25 hrs late."
Ventajas: "From beginning to end iit was made a pleasant experience by the people working ar Jetblue."
Desventajas: "Now that's a hard question."
Desventajas: "The delays is just a hassle due that I am sick person. On August 5th my flight was suppose to leave at 2:30 am didn't leave until 6:41 am that's 4 hours and ten minutes waiting in a wheel chair with no food to eat. August 19th the same situation suppose to leave at 10:45 pm didn't leave until 1 am. The crew members were terrific them trying to keep us calm."
Ventajas: "Very easy flight, good service."
Desventajas: "Baggage claim was ridiculous. Had to wait a long time for our bags because for some reason they were loaded on with a flight from Boston that arrived after the Ft Myers flight. My suitcase finally showed up and had a large black streak down the front of it."
Ventajas: "Flight left on time and arrived early to destination."
Ventajas: "Comfortable seats, easy boarding."
Desventajas: "Food service seemed to take a while to get started"
Ventajas: "More options on the entertainment menu. Needed that for my longer flight I connected from. Great snack options and very courteous staff. I enjoyed their company out of all my flights that day!"
Desventajas: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (This flight it wasn't working well)"
Ventajas: "Me encantó la gentileza de enviar correos electrónicos para mantenerme informada."
Ventajas: "Embarque rápido y eficiente, dan bebidas y snaks gratis. Lo más importene, mucho espacio entre filas de asientos"
Desventajas: "Flight was delayed more than 6 hours and we missed the connection. The only alternative offered was the same flight 2 days later. To avoid similar risk we went to FLL on the delayed flight, but we were responsible for transportation and hotel for 2 days! Understandable that they can't control the weather, but no excuse for forcing us to stay or paying extra."
Desventajas: "The flight was very delayed, but I had to wait the whole time because JetBlue will sometimes take off on time even after they emailed you about a delay. So I spent hours at the airport."
Ventajas: "I liked the spacious seating of course"
Desventajas: "I was disappointed in the boarding, I traveled with my young daughter and infant son and when they announced those who require additional time, handicap assistance,etc I proceeded to board then all these other folks also jumped up skipping me and my children when it was not their turn. And the gate people allowed them to do so I had to be the one to say excuse me we were here 1st. On top of that when we landed back in NY I heard my stroller get tossed and discovered when I got home it was broke. So upset!!!"
Ventajas: "Updates and courteous staff that carried on to work on our flight from the previous one."
Desventajas: "Towards the 4th and 5th delay information was confusion on why the delaying and approvals that were needed to continue the flight. Potentially a more honest and realistic delay of 4-5 hour shift initially would've been more comforting than being told 5 times our flight is delayed yet once again."
Ventajas: "Efficient boarding, clean & comfortable seats."
Desventajas: "Mala coordinación nos hicieron subir al avión, para casi de inmediato volvernos a bajar. No nos daban razón, después de 30 min nos dijeron q subiríamos a otro avión. En total 2.45 hrs demorado. La sala de embarque muy chica, sin asientos, sin buen aire acondicionado. De terror la espera y cuando pedí q me ayudaran avisando a la conexión q me esperaba en Orlando, me dijeron q No tenían sistema y q no me podían ayudar! De horror!"
Ventajas: "Pilot was funny and staff was very professional."
Desventajas: "That boarding was backwards with the last rows going on first :-("
Desventajas: "With many late afternoon flights to/from Orlando in the summer, weather is a factor. My 7:35pm flight was delayed until 12:30AM, arrived after 3AM. Tough flight. Onboarding crew was very pleasant and I was thankful that JetBlue was able to find, what I am assuming was another crew, to bring us home. At least it didn't cancel and have to find a hotel room in NEWARK. FLT127 6/26/17. NWK-MCO"
Ventajas: "The fly attendance was so nice that he even made a toy for my baby girl."
Ventajas: "The crew was very nice and attentive. Although the aircraft was a little dated, it was a smooth ride given the weather. The pilot was excellent."
Ventajas: "Jet Blue is great! Very accommodating and friendly!"
Ventajas: "I liked that I got a fire exit seat, but then was made to think as if I had a special duty to the stewardess who demanded my attention to this, I guess, privilege. I just wanted to go to sleep."
Desventajas: "Plane was 2 hours late, pretty much overshadowed everything else I didnt like."
Ventajas: "crew was good"
Desventajas: "Four hours late. asked early on what was going on told that the flight coming in was late. then was told an hour before plane arrives it'll be another hour car because maintenance crew had to check things out. LAME!"
Ventajas: "The best flight ever, the crew, the attention, the flight, everithing great! Even the snacks!"
Ventajas: "Good service"
Desventajas: "Gate crew not given information about reason or extent of delay. Once on board there was another delay with no explanation."
Ventajas: "Service, food, efficiency of staff and departure and arrival"
Desventajas: "All was better than expected."
Desventajas: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Ventajas: "La comida, el Avon nuevo, Los baños"
Desventajas: "El espacio"
Ventajas: "El servicio del personal"
Desventajas: "No tiene ningún entretenimiento a bordo"
Ventajas: "El vuelo fue muy calmado, excelente atención"
Desventajas: "Por ser alto el espacio de las sillas dificulta la comodidad en un viaje"
Ventajas: "Los pilotos son excelentes no se sienten cuando despegan y aterrizan"
Desventajas: "La demora que tuvimos como tampoco la comida. No tiene entretenimiento el vuelo."
Desventajas: "professionalist from the whole crew"
Desventajas: "Everything was great except the seat is about an inch too close"
Desventajas: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Ventajas: "personal muy profesional"
Ventajas: "Clean plane. Friendly staff"
Desventajas: "Worst selection of movies."
Ventajas: "Always professional in every detail Great food Great customer service"
Desventajas: "The variety of drinks"
Desventajas: "Salimos con 40 minutos de retraso...."
Ventajas: "El vuelo, aunque con unos minutos de retraso, pero bien"
Desventajas: "El picoteo que dan es demasiado salado así como picante"
Ventajas: "Todo fue bien, horario cumplido, embarque correcto"
Desventajas: "Los asientos deberían de poder reclinarse algo más"
Ventajas: "Todo fue bien, horario cumplido, embarque correcto"
Desventajas: "Los asientos deberían de poder reclinarse algo más"
Desventajas: "Sounds in TV doesn’t work"
Desventajas: "no screen for movies getting all aboard without dividing into sitting numbers."
Ventajas: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."
Desventajas: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."
Ventajas: "In time on arrival with a good chance to catch the next flight"
Desventajas: "Did not get the food of my choice. The system was blocked for early check in."
Ventajas: "Trato amable y constantemente ofrecen bebidas."
Desventajas: "Son tan light con las bebidas que el tipo de al lado seguía pidiendo alcohol y no le ponían un alto, era muy imprudente, molestaba a los pasajeros de al lado y de adelante. Creo que ahí las sobrecargos debieron ponerle un alto en lugar de seguir sirviendole."
Ventajas: "cena, bisiness"
Desventajas: "A few things maybe because it was my first trip in your airline and business"
Ventajas: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Desventajas: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."
Ventajas: "I was rebooked on another flight earlier."
Desventajas: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Ventajas: "No surprises Plenty of leg space for economy Good food"
Ventajas: "The downstairs lavatories are genius!"
Ventajas: "All good. No problem"
Desventajas: "Nothing wrong"
Ventajas: "They did offer an extra snack and drinks for the delay... but still..."
Desventajas: "3 hour delay on tarmac, on a 9 hour flight already... not fun."
Ventajas: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Desventajas: "I liked everything."
Desventajas: "This flight was late and because of that we missed connecting flight to NY!"
Desventajas: "Comida mala y de pago. Entretenimiento a bordo inexistente. No proyectan nada ni hay wifi interna como en otros sitios."
Desventajas: "El vuelo se retrasó en su salida por el clima. Íbamos a perder nuestra conexión y el personal de tierra en Tegel no nos facilitó la llegada a Frankfurt así que perdimos la conexión"
Ventajas: "A380 flies smoothie."
Desventajas: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."
Ventajas: "Super staff!"
Ventajas: "El vuelo salió con retraso de casi 15 minutos"
Desventajas: "El sanduíche de queso estaba muy bueno"
Ventajas: "Personal amable."
Desventajas: "Vuelo incómodo con retraso y comida baja calidad. Muy cara o el viaje"
Ventajas: "No hubo retrasos ni sorpresas. Fueron puntuales."
Desventajas: "Mal en espacio y comida. Calidad precio carisimo"
Ventajas: "Entertainment system helped time pass on 10 hour flight."
Desventajas: "Again, boarding was late."
Ventajas: "De nuevo dieron comida: bien"
Desventajas: "Algo de retraso"
Ventajas: "Que den comida en el vuelo es de agredecer"
Desventajas: "Retraso de 45 mins a ultima hora del día. Recogida de equipajes 45 minutos mas."
Ventajas: "LA FACILIDAD DE GENERAR LOS BOLETOS DE VIAJE A FRANCFORT Y LUEGO A PANAMÁ"
Desventajas: "NO ME AGRADO TENER QUE ESPERAR POR MAS DE 8 HORAS EN EL AEROPUERTO"
Ventajas: "Embarque muy rapido y organizado"
Ventajas: "On time rout"
Desventajas: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."
Ventajas: "Service and entertainment were great. The food was somewhat better than most airlines with free beer and wine."
Desventajas: "The flight was delayed on departure by 8 hours. This caused us to cancel and rearrange hotels. The flight back had to make an emergency medical stop for 2 hours but this was not the fault of the airline and is understandable.."
Ventajas: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Desventajas: "They lost Both of my laguages."
Desventajas: "No air vents"
Desventajas: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."
Desventajas: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."
Ventajas: "Friendly staff"
Desventajas: "Delay with takeoff waiting at the gate inside of a very warm plane"
Ventajas: "Freindly check in."
Desventajas: "Cabin crews. Looks like they are either tired or lacks interest in their profession."
Ventajas: "In time/early"
Desventajas: "Charged for baggage and later were checking bags for free. No pillows or blankets. Noisy flight and mildly bossy crew with other passengers. I'm old enough to remember what it can look like when done well."
Ventajas: "Minnesota was beautiful this time of year! The flight itself was typical, similar to flying Southwest. Boarding moved. The crew were average, nothing above and beyond. Overall decent flight, but then we got diverted. Some positive shout outs to those who worked to make an unfortunate event better: Texas Aero Services and the 20 year olds at the desk were given a challenging and difficult situation which they would not be expected to prepare for and did a decent job. It was a tough spot for them and what Sun Country did to them was extremely unfair and unprofessional. These young men gave credit to the dispatcher at Sun Country who attempted to call up to the CEO, unfortunately he was not empowered enough to take care of the situation. Several star players here, but the team failed. Thanks to Waco Police and the staff at Whataburger for spinning up hundreds of meals in short order beyond the midnight hour. Thanks to KWTX, WFAA, KARE for picking up this story. Finally, to my fellow passengers, I'm sorry we all had to go through this, but to those who were kind, helping, and shed light on this event, thank you. God bless!"
Desventajas: "Our flight, Sun Country 550 from MSP to DFW diverted to Waco, TX. While unfortunate weather diverts happen, the airline failed to own the situation. The airline was ad hoc and did not have a plan to take care and comfort customers in an unfortunate event. With the lack of communication, I am concerned how this airline would respond in an elevated scenario. Media: http://www.kare11.com/mb/news/sun-country-passengers-stranded-in-waco/459314288 http://blogs.mprnews.org/newscut/2017/07/sun-county-passenger-we-just-want-to-be-treated-like-human-beings/ http://www.kwtx.com/content/news/Around-100-passengers-stranded-at-Waco-Airport-436280323.html We waited on the ground for hours, standard, but it went off the rails when after the order to deplane. The pilot told us we had the option to deplane. After he stepped off, the flight attendant provided conflicting direction that we would all deplane and there was no option to deplane confusing passengers (crew coordination, who's in charge?). Maybe an hour later the plane and crew take off leaving all 150+ pax at what was essentially a closed terminal. Sun Country left no representation on the scene. (lack of leadership and communication). Local law enforcement and the general aviation terminal staff picked up where they could. Sun Country made valid statements with respect to FAA/TSA regulations, but they also blamed the local shuttle company for "not cooperating". The company repeatedly deflected ownership. With regards to ground transportation, we expected that it would arrive within a reasonable time (30 minutes) after deplaning. That turned into hours. I understand bus drivers have a certain fee for getting out of bed at 2AM. Sun Country, as some of us were getting a little stir crazy, I was able to call a local 24/7 hour limo service. They could be at the terminals in short order. For $750, we would get 1 limo, 22 pax from Waco to DFW. Speaking with them, moving 150 people was fairly simple. Sun Country, please try harder. For your new CEO, study this incident and you can see what you need to fix at your company. The most tragic thing I witnessed was a pregnant mother, with lap child experiencing morning sickness in front of everyone at the terminal. What angers me is no one from Sun Country was there to see or comfort her. Those people were in bed or unavailable. There were multiple failures here. In hindsight, it may have been better if the pilot refused Waco and requested Austin where there would have been TSA staff, a standby crew, or more reasonable accommodations. Sun Country could have some contingency contracts with local ground transit companies. There's a lot this airline can take in from this experience to improve themselves, let's hope they do. I would like some consideration for this terrible experience and if this airline cares about its image it should reach out to all flight passengers to apologize and get their feedback to so they don't muck it up again."
Desventajas: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."
Ventajas: "The crew did their best to comfort passengers."
Desventajas: "The flight was super delayed due to weather."
Ventajas: "The crew"
Desventajas: "Just say I'm never getting on that plane again. ill pay more next time .just switch crew to Any plane I ride"
Ventajas: "Quick, easy boarding and an attentive staff helped"
Desventajas: "There is no entertainment options at all. Would like more"
Ventajas: "The crew was friendly."
Desventajas: "Sun Country doesn't have a gate in Dallas so boarding was a challenge. It was a very unorganized process and took much longer than a standard boarding. Takeoff was delayed by an hour due to this. We will not be flying Sun Country again."
Ventajas: "The crew was friendly"
Desventajas: "The flight was delayed by an hour"
Desventajas: "I booked the flight because my previous flight (Spirit airlines) was cancelled very last minute. I booked this flight and then was informed that it was delayed more than 3 hours. I was unable to work with another delay and was forced to cancel this flight within hours of booking it. I was charged $15 to cancel the flight. So I paid for a flight that was sold to me and not on time and then charged for cancelling it within hours. This was incredibly disappointing."
Desventajas: "Cabin temperature was too warm for the entire flight, I asked the flight attendant to adjust the temperature lower. The temperature remained the same, seatmates were also complaining. We cannot remove clothing when hot but can add clothing or blankets when cold."
Ventajas: "Loved the service received in first class."
Desventajas: "I intentionally purchased a first class ticket and selected a window seat by myself but then was asked to switch places with A non-rev passenger so she could sit by her husband. I normally don't mind making these accommodations, but it does seem a little silly to ask a paying-for-a-first-class-seat-customer to move seats for someone who is flying standby."
Ventajas: "From the ticket agent to the flight attendants... EVERYONE was professionally friendly and positive."
Desventajas: "The chicken salad was excellent and the service was great in first class."
Ventajas: "The room between seats was great. The crew was friendly and helpful."
Ventajas: "My first experience with this airlines. Would definitely fly with you again."
Desventajas: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."
Ventajas: "Larger overhead bins. Pleasant and helpful staff."
Desventajas: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Ventajas: "The flight attendants were moderately polite"
Desventajas: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"
Ventajas: "Boarding and leaving the gate was nice and prompt."
Desventajas: "I never received a beverage service. I was asked by one of the several flight attendants on the plane and I told her I wanted a Ginger Ale and I never received it while other guests still got their drinks."
Ventajas: "Everything was great and quick from Fort Myers to Cancun"
Desventajas: "Once leaving Cancun, we went through main security with no problems. But as we were attempting to board I had to be checked a second time, I do not feel that this was necessary since I was already cleared by TSA. All they said was this is a random check. I was held so long that my and my wife had to search for over head space for our carry on bags, as there was almost none left. I do not feel that there was any cause for this and made our return flight very unpleasant."
Ventajas: "On time, good AC, water offered."
Desventajas: "They waited too long for passengers getting through customs they told us. Therefore we landed 1/2 hour late."
Ventajas: "Personnel at Check in at the front desk were wonderful!"
Desventajas: "One of the crew in first class was unpleasant and very rude. She had short brown hair (the blonde lady was very friendly and nice). After letting 15 other people use the lavatory in the front of the plane, and because the carts were blocking the aisles, I also attempted to use it. As I was closing the door, the brown haired lady forcefully grabbed the door and swung it back open and told me I had to use the lavatory in the rear. Since I didn't want to get arrested, I did. When I was gone, she confronted my wife about why she did this and did so in a very rude tone. I hope to never see her again. I may think twice before choosing Sun Country again. If it wasn't for her, the ride would have been decent."
Ventajas: "Staff was very nice"
Desventajas: "Landing was rough"
Ventajas: "The plane looks old- phone jacks loose , no entertainment available"
Ventajas: "There was none"
Desventajas: "Despite several attempts to call and use the website, I was unable to cancel my flight. The website, which appears to be new, was just prompting error codes, and the phone number left me on hold for 20 plus minutes at every attempt to speak to someone."
Ventajas: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Desventajas: "Wish they had cranapple or crangrape drinks."
Ventajas: "Nice short flight. Normal drink cart came through early with no up charge."
Desventajas: "Upcharges including $25 for first bag for each of us. A charge for even a snack on the flight."
Ventajas: "That I'm alive"
Desventajas: "Late to board and hard, scary landing."
Ventajas: "I was a first class passenger flying out of cancune from wedding. Whe it amd time to board the lead at the ticket counter asked me to step aside and said she can't let me board as I smelled liked alcohol. I assured her I haven't had a drink that day and even if I did why would it matter."
Desventajas: "After much debate then me demanding to speak to the captan as it is his final decision she did so. That capt assisted her that all is ok and to let me board. Once he left she made me wait to be the very last person to board and had two security guards escort me to my seat. I am a professional and consider myself very put together so found this to all be overboard and completely obserd. Thanks for confirming that I will never fly with you all again."
Ventajas: "Sun Country's customer service was amazing. Our flight to Mexico everything went well and we were treated well. Our flight home from Mexico we had to change. My wife became extremely ill and under the direction and OK to fly home from Doctor Gonzalez It was in my wife's best interest to leave Mexico early. On phone your Reservations person was wonderful and helpful in giving us our best options. We followed her directions and when we got to airport the gate agents and , a personal wheel chair person, were amazing . Our wheel chair person for flight 572 - 2/26/2016 was your best advocate of what your customer services is. She knew every phase of the operation of your Airlines. she represented your Airline very well. She loves her job and does her job superior to others. In Mexico they made the process of flying home easy for us. We were so afraid that my wife would not be able to go through the process but they treated her so gently and lovingly and made sure we got home stress free. They treated both of us like they knew what we had been going through and knew just what to so to make us feel special and at peace. I must say your Mexico agents are well trained and professional. They made sure that we were well taken care of as well as the other passengers. We were at the Airport early and I had a chance to view how others were treat, wondering if it was just us that they made feel special, It was not just us they made everyone feel special. I just can not thank your Mexico team on the morning of 19 February 2016 enough. We are truly truly grateful. When we arrived at our home in USA a wheel chair again was waiting for us at the aircraft door to take us through customs and to a cab. Again our wheel chair person again was amazing in making sure my wife would be OK through the customs process. THANK YOU SUN COUNTRY WE ARE VERY IMPRESSED WITH EVERY ASPECT OF YOUR CUSTOMER CARE. WE ARE EXTREMELY GRATEFUL. John"
Ventajas: "Super nice crew- Seats were comfortable-we felt safe and well cared for the whole time. No hassles with the immigration papers like on other airlines-they had plenty and were willing to answer questions."
Desventajas: "Had to change gates without much notice. Maybe airports fault and not SunCountry."
Ventajas: "Fantastic flight all the way around! Will fly this airline again for sure!"
Desventajas: "Seats are so close together your knees hit one in front when they recline back No leg room Plane didn't take off on time"
Ventajas: "We were able to get Sun Country first class.. it rocked."
Ventajas: "Best air lines, i ever travelled. I will keep Sun Country airlines as preferred air lines."
Desventajas: "Very friendly staff and nice flight. Follow up on beverages."
Desventajas: "We requested bulk head seats as my husband just had knee surgery. They said they were all taken. Well the young men sitting in these seats did not seem to have any problems getting up and down and getting around before the flight and certainly did not after."
Desventajas: "Embarrassing level of customer service. Absolutely awful check-in process. Given multiple instances of incorrect information."
Ventajas: "My mother (elderly) and I flew to Cancun from 2 different cities. My flight was delayed and it took 45 minutes to go through custom. They saw my mother waiting at the carousel (our meeting spot) next to my checked bag (she recognized my luaggage). They actually ask her what they can do to help and have someone waiting for me at the custom. I was very surprised when they told me "you mother is waiting for you, please follow me". Very pleased with their services."
Ventajas: "Very nice and accommodating people. Plane was very clean and really nice. Best airline I've flown in a really long time. The other airlines could use a few lessons and Sun Country could be a great teacher."
Ventajas: "direct flight"
Desventajas: "flight was delayed"
Ventajas: "Excellent flight crew and staff. Easy boarding even though we had to take a bus into the tarmack. It was a great flight! Thanks!"
Ventajas: "Crew were very nice also the flight prices was very reasonable"
Desventajas: "Departed on time"
Ventajas: "It was a comfortable, easy flight. I really like that they fly out of terminal 2 at MSP, which is less crowded and allows you to get through security quickly."
Desventajas: "Although this is an international flight, there was no food."
Ventajas: "The flight attendants were mostly pretty friendly."
Desventajas: "We had to wait on 33 passengers to go through customs and ended up taking off about an hour late. That was annoying."
Ventajas: "I liked the information emails on when I could check in early, boarding info, baggage claim info when I check my bag."
Desventajas: "I didn't have any problems with this flight."
Ventajas: "Flight times"
Desventajas: "Flight attendants were terrible. Poor drink service and never picked up trash until end of flight. Just plain rude. They charge for luggage on international flights."
Ventajas: "The crew on this flight was amazing."
Desventajas: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Ventajas: "Participé en la subasta para ascender a clase “Premier” y obtuve el ascenso, el equipo fue un moderno Boeing que es el estandarte de los aviones de Aeroméxico."
Desventajas: "Todo bien excepto por el sostén del brazo del pasajero que se safó y no pudo ser arreglado por los mecánicos en el JFK. Parece una falla de diseño que no es admisible en un equipo con menos de un año de funcionamiento. Otro punto es que la selección de comida no es fugiciente para todos los pasajeros de esa cabina."
Ventajas: "attendants heard your grievances."
Desventajas: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."
Ventajas: "El viaje muy cómodo y sobre todo rápido."
Desventajas: "El abordaje fue un poco desorganizado, en el vuelo se les olvidó dar audífonos para la película."
Desventajas: "Después de anunciar que el vuelo se abordaría a las 3:45pm. Se inició el proceso alas 4:10pm. Posteriormente al estar el avión en posición remota, nos tuvieron no menos de 20 minutos en el transporte terrestre sin ninguna explicación"
Desventajas: "*no me dejan llevar mi maleta de mano porq dicen que esta muy lleno el avion donde yo pongo todos mis documentos cosas de mucho valor dinero equipos electronicos y mas cosas personales YO ESTOY PAGANDO POR UN BUEN SERVICIO Y NI MI PROPIA MALETA DE MANO ME DEJAN LLEVAR *me hicieron perder mi maleta en Mexico (desde pues de todo el susto y el lio que se genero terminaron encontrando) * uno de los aviones no tenia pantallas en los asientos * en el avion que si me toco pantalla en el asiento LA PANTALLA SE DAÑO DESDE EL INICIO DEL VUELO HASTA EL FINAL Y A PESAR QUE ME QUEJE TODO EL VIAJE JAMAS ME LO SOLUCIONARON"
Ventajas: "This was the best meal I have had on any flight recently, and I fly quite a bit. It was a spinach salad with balsamic vinagrette dress (in a cute little bottle), chicken breast over rice, a piece of cheese and grapes, a kitkat bar and some other little thing. It was delicious, hot, just right. Thanks."
Desventajas: "Poor communication about serious delays."
Desventajas: "El aterrizaje fue terrible"
Ventajas: "1. Decent movie selection 2. Ground connection support knew of our situation on arrival."
Desventajas: "No communication via intercom about delay both on the ground at departure and landing in Mexico City. Unhelpful crew (except for one fine gentleman who happily served tea to my son), dirty plane, missed connection without willingness to put us up for the night or any accommodation, failure to seat my son next to me despite repeated requests."
Ventajas: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Desventajas: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Desventajas: "their seating chart and the entire seating experience sucks"
Desventajas: "Massive 12hour delay, no compensation and then plane was over 45 minutes late the next day"
Ventajas: "Everything - the excellent service continued."
Desventajas: "That our flight was finished."
Ventajas: "I liked all en general! The Service was very well"
Desventajas: "I don't liked to pay the baggage when for a long time one baggage was free!! You need to do something about the baggage!!"
Desventajas: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."
Desventajas: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Ventajas: "It's an average flight with so much area of opportunities."
Desventajas: "The traffic waiting to take off."
Desventajas: "Everything worked well"
Desventajas: "Repiten la.misma serie de tv 3 veces durnate el vuelo"
Desventajas: "Confort, FOOD"
Ventajas: "Because of a leg wound, we could not make the flight. But AM ticket refund is one of the worst in the business."
Ventajas: "Pésima atención."
Desventajas: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Ventajas: "The price was the best part"
Desventajas: "The boarding process"
Ventajas: "punctuality, crew, both at the airport and on the plane"
Desventajas: "Nothing, it was really good."
Ventajas: "I have accommodations paid after having my flight canceled."
Desventajas: "Lack of organization and information which caused delays to passengers after having the flight canceled."
Desventajas: "Viajabamos con un bebé y no pudimos pasar antes para instalarnos."
Ventajas: "La comodidad del avion"
Desventajas: "El tiempo de la conexión...larguísimo..Mas de diez horas"
Ventajas: "Excellent legroom, friendly service, on time"
Desventajas: "Delayed for no reason, very irresponsible msnagement"
Ventajas: "attention, service , time"
Ventajas: "I missed my flight but when I got to the gate, the staff was really helpful. They got me a seat on the next flight and gave me a voucher for food during the wait. I will definitely be flying Aeromexico again!"
Ventajas: "EverythING were great"
Ventajas: "At least this one is on time."
Ventajas: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Desventajas: "I am still waiting for my connection in Mexico City as the flight was 2 hours delayed in NY. I am missing a big family event due to inneficiency."
Ventajas: "Atención de aeromozas."
Desventajas: "Retraso en salida de 45 minutos. El abordaje indirecto a través de camión hasta el avión."
Ventajas: "flight on time, flight price"
Desventajas: "I asked the agent to find us seats with Legroom as i am over 6'2 and mostly legs. he charged us $40 extra per ticket. the seat #'s were 10 E and F so we assumed it was a comfort plus seat.. NOPE! knees against the sat in front of me.. in the CENTER of a 9 seat row. the flight was sold out.. now place to Move.. FURIOUS and feeling ripped off!"
Ventajas: "From the boarding process all the way to arrival it was a great experience overall. Brand new planes with free up to date movies. The economy seats truly recline (to what i was very surprised) and the food was pretty good."
Desventajas: "There's absolutely nothing I didn't like about it."
Desventajas: "Terrible service."
Ventajas: "On time boarding and fast but good service."
Ventajas: "Solo el trato del personal en tierra y abordo"
Desventajas: "demasiado precio por el servicio recibido... mucho tiempo de vuelo, muy ruidoso, asiento incómodos, poco espacio en el overhead. mala adquisición la de esos aviones de hélice de aeromar... o mala ubicación de esos equipos en las rutas que están... HACEN EL DOBLE DE TIEMPO!!!"
Desventajas: "Not enough drinks offered"
Ventajas: "el atrrizaje fue excelente"
Desventajas: "La comida"
Desventajas: "Bad planning, the flight was cancelled after we were on board for 2 hours, they schedule a direct flight for the next day! Making me lose, time, plan and money"
Ventajas: "My experience was great. The plane was comfortable and I enjoyed the food and the entertainment provided."
Desventajas: "Checking in at JFK took a while."
Ventajas: "Aircraft is new and comfortable"
Desventajas: "Food was bad, even for airline standards."
La razón es la siguiente:
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